Parceline

...these speakers from Jungle.com and Parceline just happened to be their choice of courier, unluckily for me! As you may have gathered too, it wasn’t a difficult item to deliver, not was it particularly bulky – just a set of speakers! But somehow Parceline got it a bit wrong. Like the majority of people I am usually out during the day so home delivery either takes a bit of planning or is a bit hit and miss. Parceline tried to deliver my ...
...friend was kept waiting by Parceline for 20 minutes until someone answered their call). I didn’t like the fact that it was a central call centre 0870 number and would have much preferred dealing with the local depot. I got through and arranged delivery for the next working day, which was Tuesday. Delivery could be at any time from 8.30am until 6pm unless you want to contribute further to their profits and pay extra for a specified morning, ...

moose 03.09.2001 (07.09.2001) · Read full review
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Review of Parceline

Parceline are now known as DPD and have vans with a simple red and black logo on them. I have been using them for years as I run a small business and have both suppliers that send items to me and have used them to send items out to customers too. With the amount of parcels I have sent, there will be inevitably a few issues every now and again but I must say that on the whole, any issues have been usually resolved quickly and simply. The biggest ...
...themselves, but the customers who don't know where they live. Here are a few problems we have had in the last few years: 1) Customer was definate about his postcode being correct. It turned out that this customer had asked a nearby neighbour what their streets postcode was. Some streets have more than one postcode and he had been using the wrong postcode for years. This sent the courier looking in the wrong direction for his named (not numbered) ...

NegativeG 22.01.2009 · Read full review
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Review of Parceline

...reviews on this site about Parceline I relised that many many people are not happy with this company, though many of the reviews are from a few years ago, I feel I'm in quite a privaliged position here as I have worked for them for three years and have also been an occasional customer. So tell me about Parceline! ******************************* Parceline is one of the premier parcel delivery companies, it is owned by a french company called Geopost ...
...said before I worked for parceline for 3 years, starting off in the warehouse, Chelmsford if anyones interested, then progressing to on "OJT" or "on job trainer" as ithat is what OJT stands for, I then progressed onto working on goods on hold, which is where all undelivred parcels go, so I was the one who would try to arrange redelivery or would send the parcel back to sender. I then became an acting supervisor and I worked in the office, to provide ...

bisonhead 28.08.2006 · Read full review
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Review of Parceline

Alternative title is "How to get your parcel with unnecesary tears or inconvenience" - this guide is primarily desgined for Parceline/DPD but most of the information stands true for all national courier companies. * Hi, I have been a Parceline/DPD franchisee for over 10 years now. I am not blinkered and realise that we are not yet a perfect company, for example our Saturday service falls well short of what we would like to deliver, however within ...
...acceptable standard. However, whatever limited view you get on here you should know that we are amongst the top courier service in the UK and are very well respected amongst the largest names on the high street. * So now to the guide - * So you want to order goods from the internet. Good, go for it...it will surely make you feel better. How do you make sure your goods will arrive in good time? Where will you be when your goods arrive and who ...

Golithir 19.03.2009 · Read full review
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Review of Parceline

Parceline have clearly invested a lot of money in technology to track packages, however when it comes to the simple things like, say, being able to deliver at reasonable times for working folk, and basic customer services then it all falls apart. A couple of days ago I ordered a new phone through O2 (delivered next day no problems by another courier), which unfortunately didn't work, so they arranged a Parceline 'Swapit' service so I could give ...
...to go wrong. Parceline will only deliver between 8am and 6.30pm, Monday to Friday, which is of absolutely no use to me and I suppose 95% of other working people. When I got home yesterday there was a card with options to arrange redelivery which is no help as it is the same times. The second option is to arrange redelivery where you can specify 8am-12pm or 12pm-6.30pm for an exorbitant £5.95. This again is not helpful because even if I take a half ...

sosr 26.01.2008 · Read full review
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Review of Parceline

...I find a similarity between Parceline and porcelain. Don't ask me why, but it's just what came to my head instantly when I heard the name of the company. In fact, for a while I was pronouncing the name of the company as one long word as opposed to Parcel... Line. Whether there plan was to trick customers into thinking they are some sort of ceramic based company I don't know, but they sure got me. I was first introduced to Parceline as they were the ...
...has never been damaged with Parceline and that they always do get it back fairly quickly. I'm not someone that eagerly tracks my laptop every day as well, so I'm not sure how regulary they really do update their tracking service, although I'm guessing if I'd gone online earlier on the day of my laptop being delivered I probably would have been able to see that it was coming. Not a bad contract for Parceline to have, and I'm guessing most of their ...

nathaninnit 30.06.2007 · Read full review
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Review of Parceline

Recently ordered my upgrade phone from 3. This was another story to be written another time - im still sore from making myself understood..... Eventually settled on a shiny new handset but as it was a saturday it would be tuesday before it arrived - as im in northern ireland i asked the obligatory "will i get shafted on delivery?" but no its a guaranteed next day service sir dont worry - sit in on tuesday. Luckily im on holiday from work so on ...
...christmas waiting for my shiny new toy to arrive. Around dinner time (5pm) i rang three to see what was happening. I was told there was a glitch with it being northern ireland (rich being told this from india!) and it would definitely be delivered the following day. I was quite dissapointed :( Next day up i get and again assume to anticpating mantis stance at the window - around 5 i ring again to be told " it should be there!" I reitereated that ...

colcheddar 08.08.2008 · Read full review
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Review of Parceline

...have my first experience of Parceline the other day. I had relieved our receptionist as is usual when her time to return home arrived. At around 18:30 hours the doorbell rang and I automatically opened the door (which is situated about 5 meters from the reception desk), the person stood and waited, and one of the staff was leaving opened the door. The delivery agent huffed and puffed saying to me 'You should have helped me carry in the boxes'. As ...
...signature capture system that puts Parceline light years ahead of its competitors instead of this cutting edge technology I was provided with a new A4 signature sheet, and asked to sign, which I of course did, and just as I entered 19:10hrs on the sheet I heard the delivery agent say 'no don't put the time'; I smiled wryly (I can be a bit like that). The agent left, and I duly noted the tracking number for later reference; I mean this guy wasn't ...

TheWoodman 09.10.2007 · Read full review
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Review of Parceline

...have heard about how horrendous Parceline service is from other people. Nevertheless, I have no choice but to use it as the company I bought the goods from has apparently used the aforementioned courier to deliver their goods. Been in need to wait next to my window flat like a guard dog for the whole day (bear in mind that I have already know their bad reputation), I was so frustrated and fuming with anger when at 4pm that very same day, an information ...
...and I literally see no parceline van whatsoever passes the road in front of my flat. Third: I have been tracking and refreshing the tracking website every hour and how can it be possible that that they are unable to deliver at 11.30am and only leaving the update at 4pm?! Fourth: They say they left a calling card but THERE IS NO CALLING CARD at all! My conclusion is: they never turned up and lied by saying that they deliver it to my address! I ...

jhardi 29.03.2006 · Read full review
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Review of Parceline

In my experience parceline have been overwhelmingly incompetent. Most recently I opted for their next day delivery service, but it is now 7 days later and I have nothing. It all began when the parcel was apparently delivered to my address, but no calling card was left, meaning I had to contact the business to get the tracking number. I then arranged for it to be re-delivered, giving them the code needed to gain entry to my block of flats and a mobile ...
...doing. It then appeared that parceline had no idea of my change of delivery address and had not even made any more attempts to deliver it to my previous address. All this despite the business I bought the item from informing parceline of the new address. In short, next day delivery has turned into a week, which is essentially slower than sending it second class. All in all I would urge people to steer well clear of parceline as they don't know their ...

toepunt10 18.03.2008 (25.03.2008) · Read full review
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Review of Parceline

...one of these occasions has Parceline managed to deliver the goods without problem. Of the other deliveries, one went missing altogether, never to be seen again. On the other two occasions "Sorry We Missed You" cards were posted through the door, despite, there being someone in the house. (Yes, my doorbell does work!) One of the cards was screwed up tightly and only popped through the letterbox, when pushed through by other mail the next morning. ...
...contact Parceline to either get the item redelivered, or for me to collect it. They "tried" to deliver the item on a Friday, but as previously mentioned I did not get the card until Saturday. They charge to get items redelivered on a Saturday (a nice payoff for incompetency) I entered the details from the card onto a form on their website, but got a message that stated that I could not arrange collection over the Internet, and that I should phone ...

haymark 05.05.2007 · Read full review
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Review of Parceline

DPD is for you if you don't mind them: 1. Not ringing the doorbell - just putting a failed delivery note through the letterbox (that's what happened to us - Sept 2008). 2. Charging you for redelivery! That failed delivery note states that, for example, a weekday delivery before 10.00 a.m. will cost you £11.75; a Saturday between 9.00 a.m. and 1.00 p.m. will set you back £11.75. Redelivery is free - if you are prepared to stay in for 12 hours, on ...
...delivery. How you'll laugh if at 7.25 p.m. you see a failed delivery note and they never rang the doorbell... 3. When I complained, I was told that the driver must have rang the doorbell. I guess that makes me a liar, then. What great customer service! Combine '1' with '2' and you have a recipe for increasing revenue - not that I am suggesting that that is what they were up to. Probably just in a hurry and assumed no one was in, or incompetent. ...

Coffee_monster 08.09.2008 · Read full review
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Review of Parceline

I have had nothing but rudeness and an inability to use a telephone from this company, please avoid them for you own good. I had to receive a mobile phone from them, their systems and processes are beyond rigid, their ability to listen to a situation is zero, I was transfered to 3 different departments before being cut off by the final person. Stay away! ...

supersatch 18.06.2007
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Review of Parceline

...the displeasure of dealing with Parceline after ordering 500 photos from an online photo processing shop. While the courier did arrive on the next working day (as stated) the problem arose that I was not in to accept the package. They left a calling card, which I expected would have details on where the depot is, so I could go and collect my package. However, this was not the case. The card gave me the option of getting the package re-delivered to ...
...next... I have emailed Parceline but to no avail. They acknowledged my email and promised a reply within an hour... I am still waiting. I am disgusted at the complete lack of customer service from Parceline. I can only hope that one day I will receive my photos! ...

juliet82 04.07.2007 · Read full review
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Review of Parceline

Utterly terrible courier company from my experience - failed first delivery, no card left. Second delivery automatically made the next day (surprisingly, I was at work so again went undelivered). I was then away abroad with work for 3 days and despite me calling the automatic re-delivery number to confirm re-delivery on my return (it is impossible to speak to an actual human helper) and getting confirmation from that system, the parcel did not show ...
...online and after several attempts, finally spoke to a customer service rep who confirmed it had been sent back to the company I ordered it from (returned to the company within 1 business day despite them taking 6 business days to attempt the first delivery to me). I have never come across a company that a) are so unhelpful in trying to delivery your parcel - if you don't contact them within 3 days it gets returned to sender b) are so inflexible ...

bert1234 04.03.2009 · Read full review
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Review of Parceline