Pixie Foto Company

Issues As a franchise the quality of photography is very much variable. There are the obvious benefits of belonging to a national brand. You know they will have all the right equipment, the photos will be processed properly, framed well etc etc However, my own experience resulted in some very poor photos. The lighting was all wrong and the process took so long that the younger members of the group photos (one aged 3) got easily bored and as such the poses themselves were a little rushed to avoid tantrums. I take full responsibility for my children and grand children, but I thought ... more

We decided to have photos taken of our 15 month old son. We were told that if we brought them that day we would get big discounts, however we decided to wait and look through them first and they kindly held our discounts. We set an appointment a couple of days later (on a Sunday) to view the photos and select. They were 45 minutes late for our appointment which we were fine about as they were apologetic, however it did mean that our son was restless and it made concentrating on selecting pictures more difficult. We selected our photos and then when checking before paying I noticed that they ... more

'Lovely' shades of grey instead of the promised white background, bleached out skin and reddish hair rather than the blonde that is plain to see on my little boys head!!!!!!!! That was my first experience with them, so I refused to buy any photos and when I made a fuss of the 'quality' of the pictures, the staff decided to call for technical assistance. What a carry on! A customer was waiting after me and was obviously frustrated having been rescheduled from the previous Wednesday due to technical problems and was obviously going to be dissapointed again! Chatting with her, I deducted from the ... more

As a member of pixi staff uk for 4yrs i have dealt with the problems and seen the happiness the prints can bring. Heres how we work There are to sitting freeoptions unless u have a bounty and emmas dairy or any other voucher to use. These offer are 9.99 or 20 the 9.99 pays for ur studio time and for u coming in we give u a 10x12 of ur famliy, child or children. he £20 is called the vip it intitles u to 3 sittings over 2yrs each with a gift foto for coming and 10% of ur purchase if u so wish. After u have booked paid a sitting fee or used a voucher u are ask who the sitting is for. THe bounty ... more

I first went to pixie fotos in mother care in cardiff when my son was 3 weeks and the photographers were amazing and they made me and my partner feel so welcome and when they showed us our photos they helped us go through them step by step and told us we can pay the total in up to 8 weeks and since then ive been back again BUT the mobile pixie fotos i saw in boots were totaly different i was rushed in to a desision were the prices were stupid and to top all that i waited the 28 days for them to be delivered and phoned where they said they would re send them (dont think they did in the first ... more