Planigo.com

Planigo.com are the biggest crooks in the online holiday booking company world. Do not EVER go near them. I planned long and hard to go to the Classic Le Mans in July 2008. Yes this is a popular event, so I booked 3 nights Friday-Sunday through this bunch of crooks in February, and PAID the full amount. In April they reneged on the contract. They offered me somewhere else 75 miles away ! I did some more searching and found another hotel in the ...
...phone me, but they did not. I get the feeling that you will be the first to be bounced if there is any overbooking or room problems. Needless to say I am still awaiting a refund Thank you for reading, and DO NOT EVER BOOK WITH PLANIGO.COM ...

sjw111 29.07.2008 · Read full review
Ciao members have rated this review on average: helpful
Review of Planigo.com

I stumbled across the planigo site yesterday and was impressed that a hotel normally always booked solid for a MotoGP race in Assen, Holland had availability, not to mention significant price reduction for other European hotels. I thought perhaps too good to be true. When I saw that a 15% charge would be applied for cancellations, regardless if done way in advance, turned me off -I didn't want to commit yet. Within a few minutes of my online reservations, ...
...phone call from them, several e-mails and again this morning another call. They seemed to jump on me like a hawk looking down on fresh road kill. Based on what I read here and their immediate action to get my reservation, I am being very cautious and not using them. Thank you all for your warnings. I would rather pay a few bucks more than be disappointed and mad later - or keep my peace of mind. One does not take to going to Europe lightly and I ...

jjdh-y 24.03.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of Planigo.com

Made a booking for 2 rooms for 1 night in France. I had to cancel the booking a few days later. They emailed a refund form for completion and state that they will refund my money up to 10 weeks later less a charge or e23.10 for admin. It was only did I realise that they had charged my card before arrival--first time I have come across that. I have tried to fax this form back to a number that does not exist. Non of the contact numbers work. I enventually ...
...passed to a lady who gave me 2 other numbers that do nor work. She also advised me to scan the form & email it to them. I told her I do not have a scanner so she advised I take a digital picture and then email this. When asked why all of this trouble for a simple cancellation she said it was because they needed my signiture. I told her they did not need it when I made the booking so why now. At this point she said she would pass on my complaint and ...

Parkes 25.11.2008 · Read full review
Ciao members have rated this review on average: helpful
Review of Planigo.com

We booked through Planigo one night at a hotel in Cannes prior to a fortnight at a Pierre-Vacances resort nearby. On arrival, the hotelier had not been informed of our booking, and since he only takes minimum 7 night stays over the peak season, the booking made through Planigo was not ever available. The hotelier and his wife were fantastically kind and helpful, phoning Planigo on our behalf (and even giving us refreshments while they did so) but ...
...put on hold for 20 mins on international mobile phone rates (which used all our holiday phone credit) to be told they could place us about 70 miles away. This was at 6pm on a Friday night in August with two exhausted little children. In the end, we tried our luck at the Pierre-Vacances resort we had booked from the following day, and they let us stay an additional night and keep the same apartment for the full 15 days. Full marks to Residence Veles ...

Francehols 26.01.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of Planigo.com

DO NOT BOOK A HOLIDAY WITH PLANIGO. Planigo offered me a quote for a hotel, which I accepted. Then they sent a quote that was over double the original amount, naturally this was rejected and queried. They then sent the original quote which i again accepted...When the invoice came in it was for double the quote again. At this point I cancelled the booking both by telephone and email. Planigo accepted they made a mistake and claimed they had not made any charges...when i saw my credit card statement they had taken £300 from me!! I have had to go to my credit card company to get a refund as Planigo were non compliant. PLANIGO ARE LIARS AND CHEATS DO NOT TRUST THEM. ...

masseyguy 18.11.2007
Ciao members have rated this review on average: helpful
Review of Planigo.com

BEWARE!! we booked and paid for a holiday with these people- 48 hours before we arrived at the hotel (by which time we were already abroad) they called to say the hotel was fully booked. THEY HAD NOT EVEN CONFIRMED AND PAID FOR OUR BOOKING. after two hours on the phone they agreed to give us an alternative room for half price but when we arrived, we found out that the regular price was half what we had paid anyway. THEY ARE LIARS AND THIEVES. IF YOU VALUE YOUR HOLIDAY, DO NOT BOOK WITH THESE PEOPLE. ...

A.Smithee 13.10.2007
Ciao members have rated this review on average: helpful
Review of Planigo.com

Planigo is a complete con. We booked our favourite hotel in Dieppe, unwittingly through Planigo (having suffered from their con tricks before). We were told it was full and forced into the Ibis with 24 hours cooling off period (not terribly long). Eventually found the hotel phone number to discover that it wasn't full at all. ...

mattsimkin 05.06.2007
Ciao members have rated this review on average: helpful
Review of Planigo.com

I would reiterate the alst review that this site is a complete con. I have booked the same hotel in Paris fro two different dfates over the rugby world cup and both times had a message to say it was now full and was offered an inferior alternative. I am not sure if tey are regulated but I doubt it. PLease do not use them, they waste peoples time. ...

josephgabrielmichael 07.08.2007
Ciao members have rated this review on average: helpful
Review of Planigo.com

On no account do not have any dealings with Planigo, I requested hotels with disabled access but they totally ignored that. They booked a hotel in the wrong town, every time I tried to contact them about the problem I would be played music to until I hung up. I had to pay for the hotel they had incorrectley booked AND the hotel in the town I needed to be in. I sent e-mails and they ignored them. When I did manage to get in contact every thing was not their fault and they refused to refund on the incorrectley booked hotel. ...

Santenay 01.08.2008
Ciao members have rated this review on average: helpful
Review of Planigo.com

Planigo Rips you off!! I tried to book a hotel for 6 people with Planigo. I needed 3 rooms. Their site allows you to indicate more then one room, but then it does not allow you to enter more than 4 guests. So I booked the rooms one at a time. The first two went well, but at the third Planigo responded that the hotel was fully booked. Of course I immediately (within the hour!) canceled the first two rooms. Planigo however charged my card for the cancellations. ...

hawk41 28.07.2008
Ciao members have rated this review on average: helpful
Review of Planigo.com

I booked a apartment in La Plage, France for a recent skiing holiday (Jan 09). After reading the reviews on the internet about Planigo, i was very nervous that my booking did not exist. however my experience with Planigo/France Hotel Reservations was very good, I recieved quick confirmation, my voucher was emailed to me promptly, they rang me a week before to confirm that everything was ok, the apartments reception rang me to see what time we arrived, and the apartment that I stayed in was fabulous! No complaints whatsoever. ...

jul2009 02.02.2009
Ciao members have rated this review on average: helpful
Review of Planigo.com

Booking hotels through the internet has always been a bit risky, but not all sites are dishonest. One of my favorites is Planigo.com, with an alternative site francehotelreservation.com. I have traveled four times in France with their help, and I am a bit surprised to see all the negative publicity regarding their services. My last trip to La Rochelle was in December last year and I have booked through the Planigo search engine a great hotel. It ...
...heart of the city. At first I thought the price was a bit too big, and the percentage taken by the booker a bit too big, but I said I should give it a chance. I was not disappointed as this was one of my best accommodations in years. Very cozy hotel, I chose a studio room, as I was talked into it by the call agent from Planigo. The room was clean and pleasant, and the staff was unique, warm and welcoming, almost embarrassingly nice, they provided ...

leonidas74 03.04.2007 · Read full review
Ciao members have rated this review on average: helpful
Review of Planigo.com

Hi I tried to book an hostel from this site. Without any response from them after 12 hours I decided to call the number they provide. I called them 4 times and each time waited for more than 5 minutes without being able to get an operator. The 5th time I got someone who said she's going to call someone else and she kept me waiting for ages, so I gave up. I then tried the number of the hostel given by the yellow pages, after explaining my case ...
...them at all (and he had actually a free room) ! I was a bit concerned of having given my credit card number (never again !) so I tried to cancel my reservation online but without success, a message telling me that it was impossible for whatever reason ! I then called the number provided (this time I tried the French one). I obviously got someone from a call center in Africa, and there, even better, the guy hung up after I gave him the reservation ...

franckv 07.08.2007 · Read full review
Ciao members have rated this review on average: helpful
Review of Planigo.com

Please don't ever book your holiday with Planigo. I though i'd found a wonderful last minute deal but it turned out that it was too good to be true. I had my reservation confirmed only to be told the day before I left that the apartment block was full. I was offered one alternative with less beds for 150 Euros more or one with the same amount of beds for 500 Euros more. After paying the extra 150 Euros I didn't recieve a voucher proving I'd paid for my rooms until the day after I'd left the country. Not very useful. Once I'd returned to the UK I found out the charges to my credit card had very little resemblence to the original price. RUBBISH! ...

av_evans 14.03.2008
Ciao members have rated this review on average: helpful
Review of Planigo.com

Beware of this lot. I booked two rooms with Planigo in May 2008. The price quoted was 105.45GBP, they then went on to take 155.45GBP from my card account. I complained to my card supplier and advised Planigo what I had done. They then telephoned me to say because I had informed my card supplier they were cancelling the booking. They then sent an email saying I had cancelled the booking. To date July 2008 they have not returned the £155.45 to my account ...

berthindle 14.07.2008 (15.07.2008) · Read full review
Ciao members have rated this review on average: helpful
Review of Planigo.com