Post Office HomePhone

...telephone provider from BT to Post Office Homephone. I have to be honest and say the initial reason for the swap was purely for financial gain, as there was some cash back involved from a well know cash back site, however I have now been with Post Office for four months and I have to say, I am very happy. The swapping process was extremely easy and I actually completed the transfer on line, simply entering my details and phone number and requesting ...
...AND LINE RENTAL Well Post Office claim to have a cheaper line rental than BT and they do seem to be truthful in their claims. My quarterly bill from PO has been cheaper than my equivalent from BT before. I pay £9.32 per month with PO and the cheapest line rental I can see with BT is £11 per month so there is definitely a saving. The full rates for the PO prices are on their website (www.postoffice.co.uk/homephone) but as a guideline you are looking ...

wendybull 29.09.2006 · Read full review
Ciao members have rated this review on average: very helpful
Review of Post Office HomePhone

I went with the post office home phone as they were the cheapest line rental on a price comparison website. However they seem totally unable to process any payments I made, whether I sent a cheque, phoned and gave my card details, or set up a standing order! they also seem to have no customer service software as every time I called they had no record of my previous call. Despite trying to pay my bills promptly, often I would try and give them my ...
...I had a red bill. This happened more than 5 times! It even culminated with me being cut off for 6 weeks, despite continually sending cheques and calling with my card details. I got so fed up with the hassle I took my business elsewhere 5 months ago. Surprise surprise, this morning I found a letter from a debt collection agency for my final balance, which i thought I had paid promptly at the time. As usual, PO didn't tell me that they had failed to ...

DRAGEE 14.02.2009 · Read full review
Ciao members have rated this review on average: very helpful
Review of Post Office HomePhone

Was with Post Office Home Phone for approximately 12 months and can't fault them for price. Price is one thing but in my experience their customer service really left a lot to be desired, I received two bills during my time with them, they failed to take monthly installments and even forgot to close my account after I left, still not closed after 12 months with another provider. Now I'm left with Red Letter demands for a service I no longer have and customer service have still not finalised the account after being asked to. Don't expect a speedy response from emails either, they took three months just to say that they had been having issues downloading mail from their customer service inbox. All in all its poor show! Not Recommended. ...

deviant1000 31.05.2007
Review of Post Office HomePhone

...set us up with The Post Office for our landline, because we had enough of our 12 month marriage to Virgin Media, with their high prices and poor customer service. The Post Office seemed a good option, simply because there was no contract and their prices seemed reasonable (although a BT contract is cheaper, with free 0870 etc. numbers). In conjunction, we got our broadband with Be*, who offer a tiny three month contract and we were pretty pleased ...
...it quite clear to The Post Office that it would not be cheaper for us to switch if they were going to charge a re-connection fee (they use BT Openreach for their phone lines) and if that was to be the case, we requested that they let us know and did not go ahead. Now, I'm not sure how this all works, but Post Office gave us a number to try on our phone to see whether or not the line was still intact. This failed and Post Office told us we did not ...

Bojack 19.03.2009 · Read full review
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Review of Post Office HomePhone

I changed to Post Office Home Phone & out of 4 bills 3 have been incorrect. I have at the moment had my service suspended due to a previous bill not being paid, which actually was paid and i contacted them to tell them this which they agreed and said i should not have received the letter but 6 days later i still cant make any calls out and my service is suspended. When i phoned them they said i would have to wait 3 months until the next bill was raised to get my service back. ...

sarahr138 10.09.2007 (04.09.2007)
Ciao members have rated this review on average: helpful
Review of Post Office HomePhone

Sales rep seemed helpful...but this was just a mask to his total incompetence to even put my order through the system properly! Waited the advised two weeks for the engineer to arrive to be told that he wasnt booked and it would be a further two weeks!!! And that's provided they get it right the second time round. What USELESS IDIOTS!! Was also advised there was no way of knowing of the stuff up until the customer called them. How helpfull!! Couldnt be more frustrated. Staff spoken to after this discovery were uninterested and basically couldnt care less. ...

Aussiegurl 21.01.2009
Ciao members have rated this review on average: helpful
Review of Post Office HomePhone

I joined post office last year (2007) I was previously with talktalk and found that they was charging me alot and i only wanted the line for my broadband. Someone suggested the post office to me as they was quite cheap and had a good customer service. When I had been with them for 3 months I was informed by talktalk that my account was going back to them, even though I hadnt requested it, I phoned the post office customer services and they was really ...

joanallen40 29.01.2008 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Post Office HomePhone

I signed up to the post office less than one month ago (July 2008). I have trawled through the Internet looking for Home Phone only (Evening and Weekends). There were several on offer at the time and based on "Heard Of Them" I went with thghe Post Office. On the site there was an Offer of 9.99 if you take the Direct Debt option. I did and I proceeded through the sign up giving them all my details including the direct debt. In August (2008) I received ...
...they are withdrawing it, but at the time of sign up it was there). On my enquiry to them on the phone they told "you don't get the discount on your first bill" This seemed odd as there is no sign of that fact on their website and the fact no one at any time told me this. In the end I wanted to make a formal complaint as I felt this breeched some sort of trading description but they weren't really interested and will only take complaints in writing. ...

Dasborg 15.08.2008 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Post Office HomePhone

...the incompetence and inefficiency of Post Office Home Phones. I left them on 16th June but on 9 July I was sent a bill which included line rental to 9 October. I have made many phone calls and every time I am told my final bill is processed and a refund should be with me within 2 weeks - that was way back in August. As I write I am waiting for Customer Complaints department to ring me back - the person who was supposed to be ringing me was on a break ...

Anyar 26.10.2009 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Post Office HomePhone