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Reviews - Post Office HomePhone

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Excellent

Good Deals

No Monthly DD

I recently swapped my telephone provider from BT to Post Office Homephone. I have to be honest and say the initial reason for the swap was purely for financial gain, as there was some cash back involved from a well know cash back site, however I have now been with Post Office for four months and...

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Not for me

Cheap, but you get what you pay for.

Don't want to let me pay my bills!

I went with the post office home phone as they were the cheapest line rental on a price comparison website. However they seem totally unable to process any payments I made, whether I sent a cheque, phoned and gave my card details, or set up a standing order! they also seem to have no customer...

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Good

No contract!

Disorganised!

My boyfriend set us up with The Post Office for our landline, because we had enough of our 12 month marriage to Virgin Media, with their high prices and poor customer service. The Post Office seemed a good option, simply because there was no contract and their prices seemed reasonable (although a...

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Not for me

published 10/09/2007

I changed to Post Office Home Phone & out of 4 bills 3 have been incorrect. I have at the moment had my service suspended due to a previous bill not being paid, which actually was paid and i contacted them to tell them this which they agreed and said i should not have received the letter but 6 days later i still cant make any calls out and my service is suspended. When i phoned them they said i would have to wait 3 months until the next bill was raised to get my service back.

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Not for me

published 21/01/2009

Sales rep seemed helpful...but this was just a mask to his total incompetence to even put my order through the system properly! Waited the advised two weeks for the engineer to arrive to be told that he wasnt booked and it would be a further two weeks!!! And that's provided they get it right the second time round. What USELESS IDIOTS!! Was also advised there was no way of knowing of the stuff up until the customer called them. How helpfull!! Couldnt be more frustrated. Staff spoken to after this discovery were uninterested and basically couldnt care less.

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Not for me

Cheap sign up offers make it attractive

Zero customer service, long waiting times, no resp...

I'm not surprised to see all the negative comments here about the Post Office Homephone and Broadband, it has taken me three years to sort out the mess they created. I wont go into a long story, but the crux was that they had messed up everything and especially the direct debit time and time...

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Excellent

“Post Office landline”

published 29/01/2008

cheap and free calls

none that i have found

I joined post office last year (2007) I was previously with talktalk and found that they was charging me alot and i only wanted the line for my broadband. Someone suggested the post office to me as they was quite cheap and had a good customer service. When I had been with them for 3 months I was...

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Not for me

“Home Phone.”

published 15/08/2008

Sorry, Can't think of one.

Poor Product Description. Bad Advice. Poor Custome...

I signed up to the post office less than one month ago (July 2008). I have trawled through the Internet looking for Home Phone only (Evening and Weekends). There were several on offer at the time and based on "Heard Of Them" I went with thghe Post Office. On the site there was an Offer of 9.99 if...

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Not for me

“Post Office Home Phone”

published 26/10/2009

None

Make promises which they do not keep. Incompetent...

I couldn't agree more with Aussiegirl regarding the incompetence and inefficiency of Post Office Home Phones. I left them on 16th June but on 9 July I was sent a bill which included line rental to 9 October. I have made many phone calls and every time I am told my final bill is processed and a...

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Not for me

none

payiny for other peoples calls

my self and my partner had r home line and broad band put in in may and since then had nothing but problems we started having r broadband cutting of at wich we had to ring up the teck team at the post office who were not helpful also when asking about r bill they wouldnt tell us and also they...

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Not for me

“Terrible company”

published 01/11/2013

no advantages

terrible customer service,they are rude and ignora...

I found the advisors at the Post office home phone very rude and ignorant from start to finish, also I found them very uncoperative and unhelpful and if they say a manager is going to ring you back, don't expect anything because they do NOT ring back, I am so pleased I am leaving them because...

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Question

published 01/01/2014

why have i recived phone bill when i paid one 12 dec no joy on phone it was a waste of time ringing please explane or its time to change povider
Open question Answer

Answer

published 01/01/2014

You need to contact the Post Office direct with your phone bill query. Ciao is a consumer review site and has no involvement with the Post Office. The Post Office will not see your query here - you need to contact them direct at http://www.postoffice.co.uk/broadband-and-phone-enquiry

Not for me

published 10/11/2008

DO NOT TOUCH THEM WITH A BARGEPOLE!!! Worst ever Customer Service. ('Service'? That's a joke. ) Al I wanted was for the phone line to be reactivated in my new flat. The previous owner had the line disconnected. I decided to use The Post Office instead of BT as they have no 18 month contract to sign, which would give me a bigger choice of Broadband provider. There was an existing line in the house, just had to be switched on at the exchange. It's free. So what do they do? They send an engineer out and try to charge me £162.00! They employ total idiots on their phone lines. Idiots. You have been warned.

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Not for me

published 27/06/2007

The billing and customer service are awful. After 16 months I was still being charged for an option I had never asked for. Each bill I would phone, would be told it was a fault with their billing system, told to pay the bill in full and the extra charge would be refunded nexrt bill - but this never happened. I eventually refused to pay for the extra option so they suspended my phone. Any benefit in cost of calls wiped by by charges for unwanted options and time trying & failing to sort out. They admit it is their fault but the customer is paying for it.

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Not for me

published 27/06/2007

The billing and customer service are awful. After 16 months I was still being charged for an option I had never asked for. Each bill I would phone, would be told it was a fault with their billing system, told to pay the bill in full and the extra charge would be refunded nexrt bill - but this never happened. I eventually refused to pay for the extra option so they suspended my phone. Any benefit in cost of calls wiped by by charges for unwanted options and time trying & failing to sort out. They admit it is their fault but the customer is paying for it.

Did you find this review helpful? Yes 0