Printerinks.com

I print out alot of things on my home PC so when I saw refills I thought I would try them They are available in two backs, Black and coloured. I bought both. The pack states that it is compatable with over 1000 printers and faxes. What you get: In the black pack you get 30ml of black ink 30ml of flush A syring A handled Screw A plug In the couloured you get the smae but to replace the black ink you get 30ml Blue ink 30ml Red ink 30ml Yellow ink. In both you also get an instruction leaflet. This is when the fun starts!!!! The leaflet is broken down in cartridge types so first you need to locate ... more

I ordered a popular toner cartridge on next day delivery. I used my credit card to complete the purchase an the item appears on my statement, so payment has definately been made. There was no delivery the next day nor the day after that, infact no delivery at all. After contacting them they admitted that they do not have the item in stock, so cannot reasonably offer next day delivery. They have outdated information about postal strikes and it seems they give teh same attention to their web site as they do to their customer service. Cancellation requests are met with emails promising re ... more

I have used Printerinks for quite a few years now and found them to be a pretty ok company with their fast and free delivery but when it comes to customer services, oh boy do they fall flat on their face. I recently ordered a cartridge for my HP Ink Jet Printer and when it arrived I found out that it was faulty. I e-mailed their "contact us" help desk asking how I went about getting a replacement or a refund but received no response. I tried e-mailing them another couple of times with the same result. I then wrote to their Head Office asking what to do about my cartridge, and complained about ... more

It went like this: Placed order on buy two get one free (or so I thought) contacted them after no show of products for 3 weeks was told I hadn't paid Sent them proof I had No apology Dispatched two of the cartrigdes no free one gap of a week then told the other part of my order was out of stock sent me an original 1 when I had ordered two - by this point two months had gone by since my original order Contacted them about the buy 2 get 1 free they said it wasn't on my cartridge Sent them the advert to show them it was They said it was only on some........not mine Very hard to deal with and very ... more

I have had the same experience as the previous reviewer...the worst customer service I've ever come across. They took 2 weeks to send a condescending answer to our first email when the cartridges they sent would not work in my printer and then no reply at all to the follow up email. I have called them today and waited 15 mins for the call to be taken. I was then spoken to in a condescending manner, the agent told me to try each of the 9 cartridges ordered, when I said that I've already tried 4 that don't work and requested my money back, the agent reiterated that I should try them all. I tried ... more