Rating Summary

1-15 of 89 reviews Show most helpful reviews first Newest first

 

Community Level 1terryldavid

Quick review of Printerland.co.uk

"I am a senior citizen so I need to be thrifty and I found Printerland.co.uk on the web, what a wonderful Company, they gave me all the help I needed and I purchaced a Samsung SCX 4200 Multifunction Printer and Scanner, brilliant machine when you consider the price it is, so easy to install and does what it is designed for, nice looking and very compact. I was so glad that I bought this from Printerland, they were so professional, Ordered Wednesday delivered Thursday, Phoned thursday to ask for the connection lead I had forgot to order, delivered Friday, also bought a Toner it was the cheapest price I found around. I will certainly use this Company again. Terry Spencer (Leicester)
16.08.2007

Ciao members have rated this review on average: helpful

Good sales service - until there's a problem - TERRIBLE

AdvantagesThey are happy to help before you hand your money over

DisadvantagesTell lies. Misrepresent the law. Do not obide by distance selling regulations. Awful

"Sales team were good at doing their job, ‘selling’. Next day delivery etc – it’s all great, as the rest of the reviews show. (as long as they are getting your money they are most helpful) However, things all go wrong when/if you need to return an item. The sales team told me that the £2,000.00 Oki printer would do what I specifically wanted it for, they said, and I quote -‘100% it will work for what you want it for’, on this basis, I went ahead ..." Read review
29.03.2013

Ciao members have rated this review on average: helpful

Community Level 1trevor2000

Quick review of Printerland.co.uk

"I was looking online for a colour laser printer for my office. I thought I would give Printerland a go as I found their site very easy to use and their prices are very competitive. The structure of Printerland's website makes it very easy to compare the large range of printers they have on offer. However I still wasn't exactly sure so I gave them a call to see what printer would best suit me. It was here when Printerland impressed me the most, the saleman I spoke to had excellent product knowledge and talked me through a few different manufacturers models which were suitable for my purposes. The advice was completely impartial and led to me making the right decision. They really do train their staff properly at Printerland. I eventually went for a Xerox 8560DN. I ordered it at 4pm on wednesday and was surprised again by Printerland's level of service when it turned up at 9.30 the following morning. The printer has been superb. I will definitely be returning to Printerland for the consumables as they are very competively priced too and I'm sure they will deliver the same serive. I have already recommended Printerland to 2 of my friends and will continue to do so.
23.04.2007

Ciao members have rated this review on average: helpful

BUNCH OF COWBOYS - AVOID AND GO ELSEWHERE!

AdvantagesNone.

DisadvantagesEverything which I wrote in my review!

"Utter useless company. I initially purchased a fax machine as a Christmas present via their website. I got a call the next day saying it was out of stock and if I would like the next model up (an extra £40 or so), which I agreed to. It arrived the next day but despite being told on the phone (when they rang me to say the other one was out of stock) that it was the same size as the one I had initally ordered, it didn't fit where I wanted it to. What ..." Read review
18.01.2009

Ciao members have rated this review on average: helpful

Canon LBP 5360: I will NEVER purchase a Canon printer again.

AdvantagesDelivered on time at what seemed like a fair price at the time

DisadvantagesThe printer was very unreliable; some compensation helped.

"**I purchased a Canon colour laser printer (LBP 5360) from Printerland for around £350 and after 25 months, it completely died. As compensation, Printerland offered circa £20 off a new printer and a few other deals that were actually more expensive than the web prices. The printer I bought was meant to be fit for small business use, but it was used a few times a month only for home. I never even got to replace the cartridge in it. ** **Basically, ..." Read review
13.01.2013

Ciao members have rated this review on average: helpful

What's the point of website ordering for goods not available?

AdvantagesGood prices if they had the stock

DisadvantagesStock doesn't exist so prices can be as low as they like

"I do not understand the point of allowing the ordering of products which are not available! Is it just to get the customer details to try to sell them something else? I ordered an HP printer and paid by BACS within the hour. The next day I got a call saying that it was unavailable. No date for delivery. I asked why my order was acceoted and was told that it was as a service to their reseller customers! What sort of service is it when the customer ..." Read review
16.05.2013

Ciao members have rated this review on average: helpful

Community Level 1CharlieBel...

Quick review of Printerland.co.uk

"Well, my original review was removed somehow. Anyway, I'll try again (shorter version)... I contacted this company asking about the Xerox Phaser 7400. They insisted in trying to convert me over to the Oki C9650 saying Oki made both engines. I already knew that but I wanted the Xerox because it was cheaper to buy and run plus I prefer the Xerox controllers. These factors (and a few others) seemed to escape the sales person. I later found out that Printerland (Computer Risk Management Ltd) have another website called ShopOki. No surprise then that they were pushy on Oki. I really didn't like the attitude so I phoned up one of their competitors, which was a whole different story. Charles
29.12.2008

Ciao members have rated this review on average: helpful

Community Level 1mj1666

Quick review of Printerland.co.uk

"I needed a low cost of ownership colour laser printer for daily office type stuff, word, excel and the occasional photo (holiday snaps not work). I tried to do my research first (I like to know what I am talking about so I don't get the wool pulled over my eyes) but I couldn't decide on which printer. After speaking to these guys for only 10 mins I new exactly what I wanted. The girl I spoke to new exactly what she was talking about and best of all they were competitively priced. Well done
23.01.2009

Ciao members have rated this review on average: helpful

Community Level 1MarkBond2009

MarkBond2009

Mark Bond

AdvantagesFantastic knowledgable staff, free next day delivery

Disadvantagesnone

"I found the site extremely easy to use and very well laid out. I was after an A3 colour laser machine. I wasn't sure which one to go for so I rang the free phone sales line. I was passed through to the A3 sales team and the young lady I spoke to was extremely knowledgable of all the products they sell. She talked me through all the features of the machines and how the running costs vary from different machines. I print alot of large images for my ..." Read review
10.02.2009

Ciao members have rated this review on average: helpful

Community Level 1tjwhome45

tjwhome45

An acceptable way of doing business?

AdvantagesVery low prices, helpful staff

DisadvantagesOrder processing systems do not reflect best practice in the industry.

"Since I submitted my initial review on 20th November much has happened. Printerland have done a great deal to address the problems that I was experiencing and as a consequence I have decided to re-write my review. To summarise my tale, which now has a happy ending: I placed an order for Lexmark C543dn on 6th November. The printer was and is a bargain. Although I had received a delivery note the machine was not delivered by 20th November. ..." Read review
20.11.2009

Ciao members have rated this review on average: helpful

Community Level 1CharlotteC...

Quick review of Printerland.co.uk

"Excellent customer service on the phone, you get straight to an actual human being not an automated message. Very very helpful and my printer wasnt in stock so they offered me an alternative but thought id stick with my original printer choice and it arrived the next day.
16.05.2007

Ciao members have rated this review on average: helpful

Community Level 1csfuk

csfuk

Fantastic service very helpful staff a pleasure to deal with

AdvantagesSuperb service, helpful friendly staff, great product, quick delivery

DisadvantagesNone

"I have just bought the new Kodak printer from printerland.co.uk. Having checked several sites I finally settled on printerland. The site is so easy to use and navigate around. The product descriptions were excellent and the images most helpful. I placed order on Friday afternoon having spoke with most helpful staff, who helped me with my order explaining everthing very clearly. To my surprise the order arrived first thing this morning given that the ..." Read review
16.05.2009

Ciao members have rated this review on average: somewhat helpful

Community Level 1MichaelBrown

MichaelBrown

Dealings with Printerland

AdvantagesExcellent service, competitive prices

DisadvantagesNone that I can think of

"I recently bought a Lexmark laser printer from Printerland, as research indicated to me that they offered the best value for the printer that I needed. In my initial dealings with them I found them to be courteous, helpful and well informed. What has instigated me to write a review for them however is the after sales service that I have experienced over the last two days. I was somewhat frustrated to find that the cartridge alert kept telling me that ..." Read review
07.10.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1Samantha1234

Samantha1234

Printerland delivers the goods!

AdvantagesCheap, competitive prices, informative website, friendly and well informed staff

DisadvantagesNone!

"Printerland provides extremely good value printer consumables from major brands such as Xerox, Hewlett Packard, Canon, Lexmark and Epson. They've got a massive amount of colour printers, mono printers, dot-matrix printers, fax-machines and accessories. I was searching for a replacement printer and found Printerland by carrying out a search on the Internet. First impressions of the website were that it is functional and easy to navigate, but there ..." Read review
17.04.2007

Ciao members have rated this review on average: somewhat helpful

Total disaster if your printer breaks

AdvantagesCheap machines and ink, sent quickly

DisadvantagesAppalling customer service for broken printers

"This company is excellent at getting low priced printers and ink delivered to you the very next day. BUT IF YOUR PRINTER GOES WRONG, YOU ARE REALLY REALLY GOING TO REGRET BUYING IT FROM PRINTERLAND. My first printer from them was fine and the customer service was great. My second printer broke spectacularly within a month; when switched on, it shorted all the electrics in the house! I had to spend ages and ages on the phone to the Xerox helpline ..." Read review
19.03.2012

Ciao members have rated this review on average: somewhat helpful



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