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Home > Finance > Insurance > Phone Insurance > Protect Your Bubble Phone Insurance
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User Reviews

for Protect Your Bubble Phone Insurance

Rating Summary based on 15 reviews

  • 5 Stars
    		7
  • 4 Stars
    		1
  • 3 Stars
    		0
  • 2 Stars
    		1
  • 1 Star
    		6

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  • 1 of 2 Ciao users found the following review helpful
    Picture of rnorthc2

    Level 1 rnorthc2

    Member since 15/04/2013

    Reviews written: 1

    1 Star PLEASE DO NOT BUY PHONE INSURANCE FROM THIS COMPANY 15/04/2013
    User doesn't recommend the product

    Advantages Advantages Seems cheap upfront, but not once you have claimed

    Disadvantages Disadvantages IMPOSSIBLE TO MAKE A CLAIM

    ****** They ask for sooo many pieces of documentation to prove the phone is yours, they want it all on headed paper and they want it emailed to them via pdf?! I Did all that and now it turns out that my claim is denied anyway. Also, the insurance company want the entire years payment, plus a £50 excess if your claim is actually accepted?! ABSOULUTE JOKE! Please do not buy insurance from this company, they will do EVERYTHING they can, to not accept the claim. I am extremely disappointed and I will be phoning my lawyer tomorrow to get his advice on the matter. So disappointed, especially because ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of JohnT1980

    JohnT1980

    5 Stars Insurance that just works. 02/02/2012
    User recommends the product

    Advantages Advantages quick set up, easy insurance, provides great cover, cheaper than network offer to insure

    Disadvantages Disadvantages None come to mind.

    I luckily haven't ever needed to claim on my phone but had to on a laptop with them after it was stolen from me, they were very understanding and helpful. They replaced my laptop quickly and I was really happy with the service I received. I've had negative experiences with insurance companies in the past so was really surprised and happy with how great they were.The phone insurance is some of the easiest I've ever set up and provides a good amount of cover for nearly half the price my network (t-mobile) want. They even have an app you can get.I recommend them to anyone, and trust them with all ... more
  • 1 of 7 Ciao users found the following review helpful
    Picture of lostwithoutiphone

    lostwithoutiphone

    1 Star Stay away from protect your bubble - waste of money 25/08/2011
    User doesn't recommend the product

    Advantages Advantages cheap

    Disadvantages Disadvantages terrible customer service, don't honour claims, high charges for phone calls to them

    I'm reposting this from the travel insurance review as I accidently submitted my review on the wrong page This is a terrible insurance company, stay away from them. You have been warned! I got insurance with them for my iphone 4 for peace of mind. I even paid extra for loss insurance. I had my iphone stolen last week and I am devastated - it's my whole life on there. I use it all the time for work and personal use. I didn't realise it was stolen right away as it was stolen from my handbag on my way home from work. At first I thought that I had left it at work. But when I got to work the next ... more
  • 0 of 5 Ciao users found the following review helpful
    Picture of llydlct

    llydlct

    1 Star Insurance Nightmare 30/11/2010

    Advantages Advantages cheap, no guesses why

    Disadvantages Disadvantages customer service, 'exclusions'

    I took out phone insurance policy and dutifully paid for a whole year of it. In a worst case scenario for travellers and parents alike, when on holiday I was mugged in the street for my phone. I contacted the insurers to ask for everything I needed to do, got a police report, cancelled my contract back home, the works. 3 months of poor contact, different answers, customer service morons that seemed to all share one brain cell and pass it around, I finally discovered 3 months later, by me hassling them not because they ever wrote to me.. that they had turned my claim down. Ultimately honesty ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of shanew79

    shanew79

    5 Stars Good iPhone Insurance company 14/03/2011

    Advantages Advantages slick website, good design, competitive rates, offered loss cover for iPhone

    Disadvantages Disadvantages documents were a little slow arriving

    I found protect your bubble on google. I also had a friend who got covered with them and he said they were very good when he lost his phone. The other websites on google looked really bad and i did not trust them at all. The protect bubble site was very friendly and as a graphic designer myself i was impressed with the layout. I covered my iPhone with them and it cost £6.99 a month cos i took out the extra loss cover. I made the decision to pay via paypal as I reckoned this was the most secure. It was all very simple online. It was very slick and what you expect from a good brand like protect ... more
  • 0 of 5 Ciao users found the following review helpful
    Picture of debbie_0110

    debbie_0110

    5 Stars Fab, great service 06/06/2011

    Advantages Advantages customer service, value for money, easy process

    Disadvantages Disadvantages loosing the ipod in the first place

    At first I was a little wary about protect your bubble but I just felt that I needed to cover my ipod otherwise I may have regretted it. Wary? No need to be! After recently loosing my Ipod I was gutted. I was just so happy that in the end I protected it and so when something did happen to my ipod I had something to rely on and so it could be sorted. I got in contact with protect your bubble and spoke to a very nice customer service advisor who spoke to me about the process and ensured my ipod could be sorted (which was all I needed to settle my nerves) It didn't feel like very long but before ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of maximusrules

    Level 1 maximusrules

    Member since 09/03/2013

    Reviews written: 1

    1 Star Terrible Serivce & Communication- Protect Your Bubble = Rip Off 09/03/2013
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Constant Delays, Inept Employees, Non-existant Communication,

    I filed my claim on February 9th and had to call back one week later to see why I had heard nothing. They said I had to send in my receipt, so I did. Another week went by and after hearing nothing I called back again and they said I had to send in my tracking number to prove I received the phone, so I did. Another week went by I called back and asked what was going on, and they honest to god said "I don't know why your claim is being held up, I'll have to send an email and see if I can find out" Really! Then of course another week goes by and I have to call them AGAIN and ask what the problem ... more
  • 0 of 9 Ciao users found the following review helpful
    Picture of ABRO

    ABRO

    4 Stars Dealt with claim really quickly 05/07/2011

    Advantages Advantages speed

    Disadvantages Disadvantages keep receipt

    I was really sceptical of how good this policy would be but for the cheap price thought id give it a go as new iphones are very expensive to replace. I'd only had it 4 weeks when some scroat stole it from my handbag, but the insurers were really good on the phone and processed my claim within 48hrs. I now have a nice new shiny Iphone which hopefully will last me a little longer than the last one. The only thing I would point out is that you do need proof or purchase which thankfully I did have on this occasion. Would def recommend if you have an expensive phone or one that is in a long ... more
  • 1 of 7 Ciao users found the following review helpful
    Picture of PlasteringParis

    PlasteringParis

    2 Stars Please read all this and see both sides of the story 24/02/2011

    Advantages Advantages Mostly friendly staff, easy to register your gadget, easy to register a claim

    Disadvantages Disadvantages Long time on hold, some rude staff, the left hand doesn't know what the right hand is doing

    I was paying £9.99 a month for mobile phone cover on a HTC HD2 so imagine how happy I was when I found Protect Your Bubble, "£4.99 a month and the phone would be replaced in days!". BOOM! Current insurance cancelled and on the phone to PYB straight away. Really easy to sign up, lady was very friendly and I had my insurance almost cut in half. About month later I changed banks to take advantage of a very tasty introductory offer with Barclays so Lloyds account was closed. As you would do when you change banks you would change your monthly direct debit detals, so once again I was on the phone to ... more
  • 0 of 2 Ciao users found the following review helpful
    Picture of jones2011

    jones2011

    5 Stars Fast replacement of my iPhone 29/01/2012

    Advantages Advantages Fast claims process, Good price, helpful staff

    Disadvantages Disadvantages None really.

    I have a new iPhone thanks to the folks over at Protect your bubble. I think they are based in Ireland as the person I spoke to was Irish. I had my phone swiped while I was shopping in Covent Garden. I was talking on it at the time. Called police and they were pretty clear I was unlikely to see it again! So I started a claim through the insurance I bought with protect your bubble. Called them up and they were very nice and understood the situation. They made me go through quite a few checks but they explained this is to prevent fraud from bad people. The whole thing went really quickly and in ... more
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