Provident Insurance PLC

I was a "third party" claimant against a Provident policyholder. My car was collected by one of Provident's approved repairers on 7th October 2002. (In fairness, it must be said that a courtesy car was provided for my use). It was precisely 6 weeks and 1 day before my car was returned. During the 6 week period, I called the repairer on a number of occasions, to try to ensure a speedy conclusion. My first call was after a week and I was dismayed to learn that work had not started because another car was on the chassis jig; my dismay increased after a further week, when I was told the jig was ... more

I am very disappointed with this company's extra charges. I changed to them in November 2007, having the policy through the AA. When I enquired for a quote I told them that I wanted the words "Business Use" added as I do some voluntary work for the NHS & they pay me mileage. I was told that there was no extra charge for this, however, when the documents arrived they stated that I did voluntary work but did not include the words "Business Use". When I told them the documentation was wrong they then charged me an extra £47-52. I also wanted to add my 28 year old daughter (who has held a full ... more

To start, I will set the scene, I was 18, This was my first ever insurance, I shopped long and hard, and these where marginally cheaper.... £1,200 on a group 3 car! - 1.2 Fait Punto It all went through, they where very happy to take my money, no finance, I had the cash, so I paid in one. My car, as most first cars, was cheap, nasty, Failed the MOT, so I need to change it, I got a 1.3 ford fiesta, and that's where all the trouble started, I'd been driving for approx 6 months then, the fiesta was group 4 insurance, so I thought, or at least was to every other company, including parkers guide ... more