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Community Level 1jwaine

jwaine

Poor Service

AdvantagesProvident's approved repairers provide courtesy cars.

DisadvantagesVery difficult to speak to senior person in their admin dep'ts in case of problems with claim.

"..."third party" claimant against a Provident policyholder. My car was collected by one of Provident's approved repairers on 7th October 2002. (In fairness, it must be said that a courtesy car was provided for my use). It was precisely 6 weeks and 1 day before my car was returned. During the 6 week period, I called the repairer on a number of occasions, to try to ensure a speedy conclusion. My first call was after a week and I was dismayed to learn ..." Read review
02.12.2002

Ciao members have rated this review on average: helpful

Community Level 1robdor

robdor

Mrs Doreen Stokes

Advantagescheaper basic policy

Disadvantagesexpensive for an extra driver, not truthful about the cost of adding Business Use

"I am very disappointed with this company's extra charges. I changed to them in November 2007, having the policy through the AA. When I enquired for a quote I told them that I wanted the words "Business Use" added as I do some voluntary work for the NHS & they pay me mileage. I was told that there was no extra charge for this, however, when the documents arrived they stated that I did voluntary work but did not include the words "Business Use". When ..." Read review
14.01.2008

Ciao members have rated this review on average: helpful

Community Level 1Ryanscool

Ryanscool

Never judge this insurance by its cover.

AdvantagesThey seemed like a good deal.

DisadvantagesWhen I tried to change the car in cover, they pumped up the insurance group, and the price

"To start, I will set the scene, I was 18, This was my first ever insurance, I shopped long and hard, and these where marginally cheaper.... £1,200 on a group 3 car! - 1.2 Fait Punto It all went through, they where very happy to take my money, no finance, I had the cash, so I paid in one. My car, as most first cars, was cheap, nasty, Failed the MOT, so I need to change it, I got a 1.3 ford fiesta, and that's where all the trouble started, I'd ..." Read review
10.10.2006

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Community Level 1endy05

Quick review of Provident Insurance PLC

"In regards to Doreen Stokes review - if there is a problem with your cover - it is down to your broker as all info about you is sent other the internet from your broker to the computers at provident automaticaly so take it up with the AA - and what did you expect - that provident would insure your duaghter as an extra for free - i think not - what world are you living in - nothing in this world is free
04.03.2008

Ciao members have rated this review on average: helpful



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