RAC

...I received 3 years free RAC cover with the deal. Fantastic. Fast forward 5 years and I have only ever used their service once, something I would consider to be a good thing. However, my one single experience was a very positive one and I am now with them as a loyal member in my new car also. I thought I would share my experience to show the level of service that I received. My Experience -------------------- As I said, my level of cover came ...
...remembered I had cover with RAC and reached for my glove box and the car manual with all the details on my cover stated inside. First Contact ------------------ I called the free phone number that was clearly printed on the membership card I had been given and explained to a very friendly lady, that I was under the impression I had cover needed assistance. She took my license plate number and informed me that I did indeed have 3 years cover from ...

chugglebunny 11.05.2009 · Read full review
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Review of RAC

...have had to use the RAC a few times… mainly when I had to drive a Vauxhall Vectra for a short time… Every one knows what the RAC are about so I simply wanted to give you a members experience of why I rate them as a recovery company… I joined using the Roadside assistance together with the 'At home' service, which means that wherever a break down they will come to my rescue… My first experience was when I had just passed my test and was driving ...
...when I have needed the RAC they have been there and have helped me on my way…. But I suppose everyones story is probably different indeed… I would recommend them to any one and I do personally believe that all drivers should be members of one of the breakdown services… but the RAC are the best IMO. ...

blissman70 17.11.2008 · Read full review
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Review of RAC

The RAC - a motoring institution, and one I have had a good deal of experience with, despite my tender age, and the fact I've only been driving for five years. Of necessity, this is a lengthy review. This is largely a review of the RAC's breakdown service, including: Introduction Calling the RAC - the mechanics of it Experiences: The M1: running out of petrol Experiences: The A14: Failing electrics Experiences: Services on the M4: Corroded ...
...- Calling the RAC - the mechanics of it - Contacting the RAC is easy: they supply you with a membership card which has all their emergency numbers on it, as well as your membership number. Every time I have rung, the RAC have answered within five or six rings. They will take your membership number, your location, your contact number, your car registration number, and then confirm the make and model of your stricken vehicle. Let me add here that I ...

Ki_caelum 12.03.2006 · Read full review
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Review of RAC

I originally took out RAC cover back in September in 1999; the reason for this was that my car was getting fairly old and not as reliable as it once was. I had stopped in a motorway service station and was approached by one of the salesman. You know the ones, the annoying ones that approach you on the way in and on the way out with the same question. All I had to pay was £30 then and the rest by direct debit over 3 months, easy enough so I took out ...
...had to call on the RAC about 7 or 8 times I suppose, every time they could not have been more helpful. The first time was with a dead battery which died just after I had bought a take away to take home, so that got eaten in the car. They were there within half an hour and got the car started straight away. The second time was where I realised how helpful they could be. One morning my car would not start, so I called the RAC and within 45 minutes ...

Andy0304 28.10.2004 · Read full review
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Review of RAC

...3 major ones really, AA, RAC and Greenflag, and as green flag don’t seem to like young drivers, from what I’ve figured out, it narrows the choice down even further for us younger drivers. I’ve heard good and bad stories for both AA and RAC, so it really is pot luck as to which will give you the better service. It depends on your location, your car, your sex (females get served better with breakdown services, it’s a well known ...
...well, might aswell give the RAC a call, and this was the first time I had done it. They asked me a few questions, my location, what car I was driving and the problem then told me that someone would be out in under an hour. 20 minutes later I got a call from the patrol man himself saying he would be five minutes. About 4 minutes later, I saw a big orange van pulling up behind me! Oh yay, I was saved….or so I thought. Out gets an untidy looking ...

GR-Design 03.09.2002 · Read full review
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Review of RAC

...break down, a woman rings RAC on her Mobile, and they’re rescued in about an hour and home for supper. No-one got wet. Becoming a member of the RAC is joyously easy. Go over to www.rac.co.uk, or simply stop at any motorway service station, day or night, and speak to the man outside. Not the one smoking. The one with the clipboard in orange. The most challenging thing about the membership is deciding what sort of member you want to be. There are ...
...the commotion. The RAC has been around forever. They’ve been around for longer than cars have, starting as they did in the late 19th century, and with uniformed patrols since 1912. By my own unfounded but potentially accurate calculations, there were probably 6 people with cars in 1912, so they mustn’t have been too busy back then but even in today’s car blanched society, the longest I’ve had to wait was 3 hours. 3 hours sounds terrible but at ...

Muffin_the_Mule 28.08.2009 · Read full review
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Review of RAC

...used to work for the RAC some years ago – although as a Network Support Engineer, rather than a patrol. This will explain how I know about the workings inside the RAC; I leave it to you to decide if that experience has swayed my opinion here. The RAC operates a national breakdown service with their own, uniformed, roadside patrols. They are the second largest organisation after the AA. They have pretty much the same range of options as the others; ...
...When you call the RAC your call will be routed to one of 5 regional command and control centres. Normally your call will go to the nearest centre but in busy periods you may be diverted to any, so don’t be surprised if you breakdown in Cornwall and your call is taken by a Scottish girl with no idea where you are. This, incidentally, is why the takers (as the operators are imaginatively called) always run through a set script to determine your location. ...

pauljm 19.03.2001 · Read full review
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Review of RAC

...it’s a bit extravagant having RAC cover isn’t it?’ muttered my mum who had only passed her test two years before I did, and at the time was still sharing my dad’s car, as I had been before moving away from home and suddenly finding I needed my own wheels more than ever. ‘Well, peace of mind and all that.’ I answered. Besides, the guy at the motorway services looked so forlorn and damp in the lousy, wet, Welsh weather, ...
...no problem. If the RAC mechanic couldn’t fix the problem there and then, you would be taken to your destination or back home or even pay for you to stay in a hotel overnight if circumstances necessitated. (I never got to test that little gem out. Shame.) This was useful but you had to bear in mind that if you were taken to your destination, you’d have to get your car fixed before you could get home again as it would be slightly taking ...

joannavos 04.07.2001 · Read full review
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Review of RAC

...have been members of the RAC for the past two years - the first year we paid direct debit and we made use of the service about 5 times without any problems what so ever....they managed to get the car picked up after an accident even before the police arrived! So we had moved and unfortunately forgotten our breakdown cover was up for renewal - ahhh the clutch clip went - and on xantias they can not be mended by the RAC or any others for that matter....Ahh ...
...the year....ok now we ring RAC back give them our old membership number and hey presto they arrange for us to be picked up - But I have not got my inhaler with me I said worrying...Ok we will put you as a priority Phew I thought...Only I did not realise that it would take over an hour to get to us.... Well they arrived ummed and ahhhed over it and decided to tow us on their little shiny silver tow bar - my partner went in the van with the man to ...

diva24 20.08.2001 · Read full review
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Review of RAC

...That’s before I called the RAC though. ~~~ Free Cover ~~~ I'm with the RAC because the cover came free for a year when I purchased a new car. I have often relied on breakdown recovery services to get me out of trouble and as I already mentioned I have always got excellent service. I did however think it was an unnecessary expense to pay for cover when I had this free RAC cover. Boy was I wrong. ~~~ The Breakdown ~~~ Last week I was going on ...
...still nothing. I grabbed the RAC card from the car and got the phone out. ~~~ The Call ~~~ When I called the RAC I was asked for my membership number and the woman said "Ford Fiesta", I said no, Ford Focus, OK she said (I have no idea why they have the wrong car showing on their computer). The lady took the details of the problem and my location and I asked her how long it was likely to be. I was somewhat shocked to be told 2 hours – I've never ...

KathrynE 18.05.2001 · Read full review
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Review of RAC

...was a member of the RAC it was time to call them out. I rang from my mobile phone and was put in a queue. This went on for 20 mins, my friend suggested we walk to the emergencey phone box and call them from there. I thought it was a good idea so we went. It was about 300 Yards down so we got there and picked up the receiver. No answer by Rac so I spoke to the police and after taking all details they were going to fax RAC to come out. We walked back ...
...The Rac answered and the call was dropped. I was annoyed with this, after all that waiting the call was still dropped. So I called the number again. and surprise in the queue again, I was determined to get through. The police officer had told us if they don`t come by 12:35 come back and let us know. We were held in the queue and not surprised we had to wait again. It was about 12:25 call got answered and this was dropped again. This made me frustrated. ...

javidr 02.09.2001 · Read full review
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Review of RAC

Before I got married, every Saturday Andrew or I would make the 70 or so mile trip around the M25 to the home of the other. It was one of those unique M25 journeys where it matters not whether you go clockwise or anti-clockwise around the road. Going clockwise for me meant going through the Dartford Crossing at the cost of £1, and anti-clockwise meant driving another 4 or so miles (the reverse for Andrew) so really nothing in it although I usually ...
...a little the worse for wear when it came to renew my insurance I decided to take out the add-on breakdown cover which was being offered at a low rate. I guess I must be jinxed. No sooner had I taken out the cover than I found myself in difficulties on the M25. Andrew had called just as I left home to advise me of an accident clockwise on the southern section of the M25 so I decided that this was going to be one of those rare occasions where I head ...

CareBear 20.08.2001 (21.08.2001) · Read full review
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Review of RAC

...having to call out the RAC to do this for me. However, they are a service which I have paid for and I do think that I could expect: My telephone call to be answered pretty quickly An operator to call me back if s/he knows that the call will take a good quarter of an hour An operator who is able to vaguely pinpoint my location by me telling him that I’m on the M74, approximately 30 miles south of Glasgow, heading North, and PARKED RIGHT ...
...courteous thing and rang the RAC to say we didn’t need them any more. They didn’t say anything along the lines of ‘oh, but our engineer is almost with you’, so god knows how long we might have had to wait. I just hope I never have the misfortune to need them on a bank holiday. P.S. THIS OP IS IN A PAID CATEGORY ...

sandrabarber 03.09.2001 (26.10.2001) · Read full review
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Review of RAC

...own mind up about the RAC from my experience and from other good Ops here on Ciao.. ~~~0o0o0~~~ A few years ago, whilst driving overnight from Carlisle to London, I encountered a most dreadful storm, I was on my own on the southbound carriageway just North of Kendal when I came across the most horrific storm, thunder, lightening, torretnial rain, and yes you guessed it ...my car cut out, I managed to get to the hard shoulder, and although angry ...
...the RAC they'll sort it out, so I follwed the arrows on the marker posts and walked some 300 yards to the nearest emergency phone, I spoke to the operator and gave him my details...a few moments later he said the RAC are refusing to come out, rather embaressingly he said 'er your membership lapsed yesterday, it suddenly dawne on me that I hadn't sent them a cheque and I thought that I had signed a standing order, obviously I hadn't, I asked the operator ...

Dalesman 29.08.2001 · Read full review
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Review of RAC

...thinks partner, I'll call the RAC and be sorted in no time....How wrong can she be? Very, very as it turns out. Initial call to RAC - 2.10pm and takes 10 minutes to get through, then proceeds to give exact location to operator, along with details of the problem. Operator tells partner can't locate her and she obviously got her location wrong! Partner repeats location, to be told the operator is at the other end of the country and can't be expected ...
...3.30pm along comes Mr RAC in his shiny little van. So far, so good(ish). Is about to tie exhaust up but partner asks 'is safe to do, given that the break is directly beneath the fuel tank?'. Hmmmm he ponders, 'probably not' is the response. He decides she and the girls will have to taken home and the car towed home. Unfortunately, shiny little van can't be used. No problem, will call tow truck, and ensure priority as she is alone with two small girls, ...

MarkKerr 10.04.2002 · Read full review
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Review of RAC