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Home > Finance > Insurance > Home Insurance > Royal & Sun Alliance Insurance plc
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User Reviews

for Royal & Sun Alliance Insurance plc

Rating Summary based on 12 reviews

  • 5 Stars
    		3
  • 4 Stars
    		2
  • 3 Stars
    		1
  • 2 Stars
    		1
  • 1 Star
    		5

Detailed rating

  • Competitiveness of APR
  • Comprehensiveness of range of products
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  		• 3.1
  		• 3.3
  		• 2.8
  		• 1.7
  		• 1.9

Review attribute filters

Previous page Next page Page 1 of 2 | 1 to 10 out of 12 Review(s)
  • 30 of 30 Ciao users found the following review helpful
    Picture of mazhariqbal

    mazhariqbal

    3 Stars SAME COMPANY DIFFERENT CHARGES 01/09/2001
    User recommends the product

    Advantages Advantages Able to offer cheap quotes

    Disadvantages Disadvantages See op

    The company ------------ Royal & Sun alliance is a leading insurance company for building & contents although they do offer various other products but are well known for insuring the above. They offer Insurance direct or through intermediaries such as AA, Swinton, Sainsbury's insurance e.t.c. which are all paid commission by Royal & Sun alliance. (they have also recently launched there new service known as More than offering slightly cheaper quotes.) My Experience. -------------- I took out an insurance policy with them through AA & Swinton not knowing that my house was insured by Royal & ... more
  • 29 of 30 Ciao users found the following review helpful
    Picture of gollygumdrops

    gollygumdrops

    5 Stars When you need to claim . . . 19/09/2001
    User recommends the product

    Advantages Advantages Easy, fuss free claims

    Disadvantages Disadvantages Need to use their recommended suppliers to get the best deals

    Given the choice, I'd never claim on my insurance, ever. It's one of those annoying things that I see sucking up cash from my bank account every month, but really I don't want to give it any further thought. This year however, it's been at the forefront of my mind. After 3 claims in twelve months, I'm glad 'm with Royal & SunAlliance (RSA). I didn't select them myself, I'd gone through brokers chasing the best deal. Cheap doesn't always equal good, but RSA were very competitive for the cover I wanted. Back in the spring my garage was broken into and my bikes stolen. One phone call to RSA to ... more
  • 10 of 11 Ciao users found the following review helpful
    Picture of CeramicsQueen

    CeramicsQueen

    5 Stars Royal Sun Alliance really earned their premium 11/02/2003
    User recommends the product

    Advantages Advantages Very friendly and organised claims advisor

    Disadvantages Disadvantages Too many menu options when phoning the claims centre

    Call me lucky or jammy or whatever, but before last year I had never made a claim on any type of insurance. Unfortunately, we had a MAJOR flood in our house last year when the mains feed into our header tank suddenly burst without warning. My husband and I were both out of work at the time and I was the first one home...... It was like a scene out of some nightmare film! There was water coming out of the windows, the front door, back door.....I will spare you the details, but basically, it was bad! Every room in our 4 bedroomed house except one was totally devastated. Once the house had been ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of Vicky28Vernon

    Vicky28Vernon

    1 Star HSBC insurance provided by Royal & Sun Alliance 29/12/2003
    User doesn't recommend the product

    Advantages Advantages Reasonably priced premiums

    Disadvantages Disadvantages Long time to settle claim

    Having read other reviews about this company it seems I'm the only one who's had difficulty with them but we all take the rough with the smooth so here goes!! Royal & Sun Alliance are a well known insurance provider, they are probably best known for their home and car insurance but if anything is 'insurable' I'm told they insure it. My husband and I bought our house in October 2001 and whilst applying for our mortgage we decided to take out our buildings and contents insurance with HSBC so that we had payments going to one company rather than several. We were told that Royal & Sun Alliance ... more
  • 7 of 9 Ciao users found the following review helpful
    Picture of daseaford

    daseaford

    5 Stars Pain to pay in 6 days. 31/05/2001
    User recommends the product

    Advantages Advantages Very quick service.

    Disadvantages Disadvantages None.

    We have had our Car, House and Contents insurance with Royal and Sun Alliance for some years now (originally with The Insurance Service). During this time all the paperwork has always been correct and arrived on time and the staff have always been very polite and helpful when we have spoke to any of them on the telephone. The real test for any insurance company is when a claim is made. We were recently unfortunate enough to have our youngest son’s BMX bike stolen from our garden shed in the early hours of a Tuesday morning. Later in the morning I informed both the Police and the ... more
  • 14 of 14 Ciao users found the following review helpful
    Picture of Angelclo

    Angelclo

    2 Stars Insurance rip-off 06/09/2002
    User doesn't recommend the product

    Advantages Advantages Plenty as long as you don't actually want to claim

    Disadvantages Disadvantages Very difficult to actually get what you need if you need it

    I took out my buildings insurance with my mortgage some 10 years ago, kept up regular payments and didn't really give it a second thought as I was happy we were insured should we ever need it. Then two years ago we had some storm damage to the roof which caused flooding into the house, pulling down the ceilings in my sons bedroom and the living room directly beneath it. I called the insurers who told us to get a quote for the damage. When I returned this to them they suddenly wanted to send out an assessor. A woman came, looked through the hole in bedroom ceiling and left. A week later we were ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of Fad0917

    Fad0917

    1 Star Royal and sun Alliance-Iogue insurers 10/03/2010
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages unhelpfull

    I have recently had a misfortune when part of my kitchen floor collapsed. This was due to a leak in the washing machine waste pipe. I called the insurance company RSA and was told to get a builder out for a quote and call them back. When i did call back they informed me that an assessor has to come out before going ahead with the claim. I have never claimed before so i was under the impression that this was a basic procedure. When the assessor came he was very rude, derogatory,demeaning and condescending. I have never been spoken to that way and i began to wander if it was the fact that i am ... more
  • 17 of 17 Ciao users found the following review helpful
    Picture of seanp

    seanp

    1 Star Royal Sun Alliance are probably the worst 23/09/2003
    User doesn't recommend the product

    Advantages Advantages Easy to buy. Well distributed.

    Disadvantages Disadvantages Everything!

    I entitled this "probably the worst", only because I have not had experience of every insurer out there, however I have had experience of at least four in the UK, as I am involved in property. Over a year ago, we had a very substantial building claim relating to flooding which caused the property to be uninhabitable. Royal Sun Alliance accepted that the claim was covered by our policy, and we started repairs. From the commencement of repairs they denied liability for our alternative accommodation costs. We protested that we were covered for this, but they steadfastly denied this. Furthermore ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of colliedog2

    Level 4 colliedog2

    Member since 10/06/2009

    Reviews written: 86

    4 Stars Leisuredays - Royal and Sun Alliance Insurance plc broker 23/06/2009
    User recommends the product

    Advantages Advantages Very easy to apply, friendly and efficient staff

    Disadvantages Disadvantages None so far

    This company specialises in insurance for static caravans, lodges and chalets and caravan holiday insurance cover from Royal and Sun Alliance Insurance plc. The company provides extensive cover for all sorts of holiday homes and personal needs. I first heard of this company when the insurance on my caravan was due for renewal. When I first purchased my caravan, the site owners had recommended a company and we had taken out insurance with them the previous year for £213.96. This company had sent us a renewal quote of £254.16. At the same time I had a letter from the caravan park telling us of ... more
  • 13 of 15 Ciao users found the following review helpful
    Picture of david-bowie

    david-bowie

    1 Star Royal and Sun Alliance no good if you claim. 30/06/2001
    User doesn't recommend the product

    Advantages Advantages Cheap

    Disadvantages Disadvantages Lots, see above

    Dear all, We changed our buildings (and contents) insurance to these 2 years ago via AA Insurance. Soon after, we had some storm damage to the roof. R&SA invesigated, employed a contracter and repaired it. This year, the decorating repairs showed problems and similar problems were recurring with the roof. This time, they employed a loss adjuster. They wasted 5 weeks in sending our details to the wrong office - later denying any problems with service, despite a supervisor admitting their guilt! The loss adjuster, as you would expect, came down on the side of the insurance company, from whom we ... more
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