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Community Level 6gemax2

gemax2

JUST DO NOT AMEND !!!!

AdvantagesGood price & easy to use website

DisadvantagesLots of added extras, awful customer service

"...they are part of The Royal Sun Alliance and they had been around forever etc and shouldn’t have any problems with them. One think I would advise not to do is post a message on moneysaving expert like this again as it was very unspecific and I went on the advise of people who knew nothing just like me but trying to give them the benefit of the doubt I took them up on their offer of car insurance for £606.24. Well £636.24 as we took the optional windscreen ..." Read review
21.04.2011

Ciao members have rated this review on average: very helpful

Community Level 2BessieBadger

BessieBadger

Simply the Best

AdvantagesFirst Class Service

DisadvantagesNone

"I have been with this company for my car insurance for many years since they took over the 'Insurance Service'. Until this year I had no occasion to use their services, but my husband managed to crash my car twice this year (he's off my insurance now, with a few choice words thrown in!) and they have been superb. They were considerate, helpful and efficient. Their appointed garage delivered a courtesy car to my remote country address within hours ..." Read review
28.07.2000

Ciao members have rated this review on average: very helpful

Community Level 1Roni15

Quick review of Royal & Sun Alliance Insurance plc

"We have an engineering policy with them for our business. They are a complete nightmare to deal with, and we've never even tried to make a claim! They seem to have absolutely no handle on their accounts or paperwork and aren't even capable of changing an address. They charge us tax that they're not supposed to (on an Isle of Man insurance) and insist on requesting that we pay our invoices, months after they HAVE BEEN PAID!
11.10.2008

Ciao members have rated this review on average: helpful

Community Level 2liammartin

liammartin

EXPENSIVE QUOTES AND TREAT STAFF POORLY

AdvantagesNone

DisadvantagesRude, expensive

"I have just read a comment from a Ciao member commenting on RSA. I have got a number of quotes of them in the past for car insurance and have always found the quotes given very expennsive. It was as if the sales staff did not want to sell the product at all and that it was them doing me a favour for actually giving me a quote. But I have still gone back to them just in case they are cheap. I have a friend who now works for RSA. He has now been there ..." Read review
03.03.2001

Ciao members have rated this review on average: helpful

Community Level 1plinky182

plinky182

Be very wary

AdvantagesDocuments arrived quickly

Disadvantagesbe wary

"...household and motor insurance with Royal and Sun Alliance and my advie to everyone is to be very wary, write down what you are ofered and the names of people you have spoke to. I first took out home insurance, received a reasonable qoute and received the documentation very quickly. There were a few mior queries which were sorted out with a telephone call. So far so good. I then took out some Motor insurance. I was given a quote, told how much ..." Read review
25.08.2000

Ciao members have rated this review on average: helpful

Community Level 1dualcoat

dualcoat

Royal SunAlliance Car Insurance Rip off

AdvantagesCheap insurance

DisadvantagesDon't like paying claims

"...to have an under-bonnet fire. Royal SunAlliance arranged for the car to be taken away. It was a write off, too badly damaged to repair. A few days later a settlement figure was agreed and all was well. I then got a letter asking if I was aware the vehicle had been a previous total loss. Obviously i wasn't and forwarded a copy of the HPI. I was visited by an investigator who grilled me for 4 hours! After 4 and a half months and 4 different offices, ..." Read review
27.12.2003

Ciao members have rated this review on average: somewhat helpful

Community Level 2jessica23

jessica23

I dont believe it.

AdvantagesCheapest quote last year.

DisadvantagesCost barely came down this year.

"Last year Sun Alliance did me proud, it was the cheapest quote& as I had been on my Mum's insurance for a few months they gave a 1 years no claims. The car was a fiat punto worth about £2500 & the monthly payments were £90. As I made no claims in that year I was looking forward to a nice premium reduction. (This was still for the same car) I could not believe it when I got the quote, it had barely changed & after shopping round I found it nearly ..." Read review
01.09.2002

Ciao members have rated this review on average: somewhat helpful

Community Level 1hughro

hughro

Homeowners insurance service problems

AdvantagesClear information, understandable documents

DisadvantagesService hiccup

"RSA's insurance for renters is excellent. I deal with them directly, and have always (up to now) obtained satisfaction. When the competition lowered rates I called up at renwal time and RSA matched them. However their service record has taken a step backward. I recently called them with a legal expense claim question. The claims person, from a special RSA subsidiary that deals with these specialized claims told me "I'll have to get back to you." ..." Read review
23.02.2002

Ciao members have rated this review on average: somewhat helpful



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