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Royal & Sun Alliance Insurance plc

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Reviews - Royal & Sun Alliance Insurance plc

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Satisfactory

“JUST DO NOT AMEND !!!!”

published 21/04/2011

Good price & easy to use website

Lots of added extras, awful customer service

It all began in November 2010 when my boyfriends car insurance renewal quote came through and i’m sure we are all the same see there is a huge rise and start to shop around. Which we did as the £250 extra just could not be justified. First thing I did was go to the money supermarket website and...

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Excellent

“Simply the Best”

published 28/07/2000

First Class Service

None

I have been with this company for my car insurance for many years since they took over the 'Insurance Service'. Until this year I had no occasion to use their services, but my husband managed to crash my car twice this year (he's off my insurance now, with a few choice words thrown in!) and they...

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Not for me

published 11/10/2008

We have an engineering policy with them for our business. They are a complete nightmare to deal with, and we've never even tried to make a claim! They seem to have absolutely no handle on their accounts or paperwork and aren't even capable of changing an address. They charge us tax that they're not supposed to (on an Isle of Man insurance) and insist on requesting that we pay our invoices, months after they HAVE BEEN PAID!

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Good

“Be very wary”

published 25/08/2000

Documents arrived quickly

be wary

I have recently taken out both household and motor insurance with Royal and Sun Alliance and my advie to everyone is to be very wary, write down what you are ofered and the names of people you have spoke to. I first took out home insurance, received a reasonable qoute and received the...

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Satisfactory

None

Rude, expensive

I have just read a comment from a Ciao member commenting on RSA. I have got a number of quotes of them in the past for car insurance and have always found the quotes given very expennsive. It was as if the sales staff did not want to sell the product at all and that it was them doing me a favour...

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Not for me

Cheap insurance

Don't like paying claims

I purchased a car. I later ran an HPI check on it. (Wrong way round I know!) The check was completely clear. 18 Months later i had the mis-fortune to have an under-bonnet fire. Royal SunAlliance arranged for the car to be taken away. It was a write off, too badly damaged to repair. A few days...

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Not for me

“I dont believe it.”

published 01/09/2002

Cheapest quote last year.

Cost barely came down this year.

Last year Sun Alliance did me proud, it was the cheapest quote& as I had been on my Mum's insurance for a few months they gave a 1 years no claims. The car was a fiat punto worth about £2500 & the monthly payments were £90. As I made no claims in that year I was looking forward to a nice premium...

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Super

Clear information, understandable documents

Service hiccup

RSA's insurance for renters is excellent. I deal with them directly, and have always (up to now) obtained satisfaction. When the competition lowered rates I called up at renwal time and RSA matched them. However their service record has taken a step backward. I recently called them with a legal...

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