Sainsburys Kitchen Appliances

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1-11 of 11 reviews of Sainsburys Kitchen Appliances   sort by: Usefulness | Product rating | Date
Sainsbury service in a different name
Review of Sainsburys Kitchen Appliances by getscenic

Advantages: quality service from a trusted name
Disadvantages: delivery options

The electrical home appliance market is one of the most hotly contested and competitive markets I have come across, I worked for a white goods distribution company some years ago and know the wafer thin margins that retailers are working on. It therefore surprises me to see the number of retailers that have jumped on the band wagon and have set up home appliance retail operations. It is not till you peek behind the facade of their websites that ... Read review

Ciao members have rated this review on average very helpful
very helpful

24.01.2007
Great communication, let down by poor installation
Review of Sainsburys Kitchen Appliances by Kevinthedipper

Advantages: Comprehensive buying guide - easy to use. Certainty of delivery timeframe
Disadvantages: Installation was not to manufacturers instructions

Sainsburys delivery service did what it said on the tin - we rec'd a call between 5pm & 8pm as promised on the night before delivery with a 4-hour time slot for the following day. On the day, the delivery team called to narrow down the delivery period to 2 hours and they arrived 15 minutes after their earliest estimate, so overall I was very pleased with this aspect of the service. The installation and connection service was not quite so good. While ... Read review

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helpful

18.04.2008
(17.04.2008)
a first class service from Sainsburys Kitchen
Review of Sainsburys Kitchen Appliances by Giuseppe56

Advantages: good prices for most items, many items in stock, can choose delivery day
Disadvantages: ordering over the phone better than online

...model we wanted on the Sainsburys Kitchen Appliances. For 4 of the other 5 appliances the prices from Sainsburys Kitchen Appliances were some of the best on the internet, thus we ordered these four from them. For those items with different colur choices, we could not make a colour choice on line. We ended up phoning, something I would have done anyway as I wanted to check whether they were in stock and whether they could deliver the following week. ... Read review

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helpful

02.06.2007
Quick review of Sainsburys Kitchen Appliances
Review of Sainsburys Kitchen Appliances by feline67

Appliance was delivered on time, and the washing machine is excellent. Had major problems when it came to Sainsburys worry free policy (I can assure you it isn't). 3 months, and 6 phone calls later and I have still not been able to set the policy up. Sainsburys assure me it has been, only to find it hasn't. The actual insurers (Domestic and General), claim to not know of such a policy! Advantages - delivery as promised and washing machine great Disadvantages - keep away from the worry free policy as it will only cause you strife.

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06.02.2008
Quick review of Sainsburys Kitchen Appliances
Review of Sainsburys Kitchen Appliances by BRIGO

I would highly recommend to anyone buying from sainsburys kitchen appliances online shop. I had A* service from the polite sales department right through to the delivery time slot and the wonderfull delivery team. Everyone was so helpfull and went out of their way to help me receive my Hotpoint WD865A Washing machine. I can't praise everyone enough for the fantastic service. I will recommend to friends and family too. This is what it should be like for everyone.....anywhere!!!!!!!!!!!!!! A BIG T H A N K Y O U TO ALL INVOLVED. Mrs Brigo

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04.03.2008
(02.10.2007)
Quick review of Sainsburys Kitchen Appliances
Review of Sainsburys Kitchen Appliances by tomcr27

Utterly lamentable is all I can say... My dishwasher lay unopened in a spare room while my new kitchen was fitted. On removing all the packaging, I found the front all caved in, the operating buttons damaged beyond repair, and a large dent down the side of the appliance. Sainsburys refused to replace it as one of my builders had signed for it. Apparently, every single one of the five appliances I'd bought through them should have been unpacked - while their driver waited - to check for damage! They offered me 40% of the value back, then charged me £50 for coming to collect it... that's £240 down the drain on an appliance I never used!

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05.06.2008
(03.06.2008)
Quick review of Sainsburys Kitchen Appliances
Review of Sainsburys Kitchen Appliances by 4CHRIS

Absolute dismal,i am a great sainsbury fan but after this experience i wont buy another thing on line from them,was given time slot of between 8a/m & 1p/m they arrived at 3.30 p/m took out old appliance (which was working) left in rain unloaded new fridge/freezer to find massive dent in it,now left with no apppliance as old one damaged by water,next delivery will be in a weeks time,customer service atitude was that it is not their fault,Sainbury's get stuffed.

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03.10.2007
(02.10.2007)
Non-Existent Customer Service
Review of Sainsburys Kitchen Appliances by vimeni

Advantages: Simple to use website, competitive prices
Disadvantages: Poor customer service. Cannot trust Sainsbury's brand as ordered fulfilled by 3rd party - DRL Ltd

...on 3 Aug 07 from Sainsburys Kitchen Appliances. Delivery date shown online was 8 Aug, but the item was delivered by DRL Limited (who operate the kitchen appliance service on behalf of Sainsbury's Kitchen Appliances, Boots and B&Q) on 14 August 07. The item was unpacked by delivery men and slotted into the kitchen space without giving me change to inspect it. Being heavy item, I had asked them (instead of moving the dishwasher out of the slot) ... Read review

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21.08.2007
Quick review of Sainsburys Kitchen Appliances
Review of Sainsburys Kitchen Appliances by britboard

An appaling service, its now 14 weeks since they took my money and i still have not received my appliance, after many failed promises and confirmed delivery dates which did not happen. The girls on the helpdesk are very pleasant but i think that they are feeling just as helpless a their customers. I would consider this purchase the worst decision i have made in a long time and wouldn't recommend them to my worst enemy.

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22.03.2008
Quick review of Sainsburys Kitchen Appliances
Review of Sainsburys Kitchen Appliances by ismegatekan

I tried to speak to the sales advisor for more than 5 minutes about my appliances and he just wasn't interested. So much for Sainsburys service!

Ciao members have rated this review on average somewhat helpful
somewhat helpful

17.04.2008
Sainsburys are rubbish
Review of Sainsburys Kitchen Appliances by nickytheak

Advantages: None that I can see
Disadvantages: They lied about stock after and before taking my money

...they took my money. Called Sainsburys to complain and they said it's not even them!! It's a company called DRL in Bolton. I thought I was ordering through Sainsburys and this has put me off them now as you can't expect 'Sainsburys' service. It's not easy being a single Mum and not having a washer so this just makes me so angry. Also they were very arrogant when I asked to speak to a customer service advisor as well. Eventually took me 4 weeks between ... Read review

Ciao members have rated this review on average somewhat helpful
somewhat helpful

10.04.2008


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