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Good

Good choice, good service in store, reasonable pri...

Hidden delivery times - why? Lack of contact AFTER...

Way back in August we decided it was time to replace our suite - the old one was leather, the standard 3 seater + 2 chairs. First a good hunt around - I did a bit of 'research' on line just to get an idea of prices. Then off we went ..... we headed to Junction 27 on the M62 where there are a...

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Satisfactory

Cheap, delivery was on time.

Sofa broke under a year with light use, one sofa i...

Just over a year ago I was looking for some new sofas. When my husband and I first moved in to our home we had so many items to buy that we got some second hand sofas and concentrated on getting our electrical items new first. We then struggled to find some sofas that we liked and when I was...

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Satisfactory

“Bad all round”

published 29/01/2008

Polite staff in store

Everything - see review

I bought a sofa from SCS quite a long time ago now (about 4 years) but judging from comments on other reviews things don't seem to have changed much!! I thought I would share my views and also my experience so that others can be warned by it! The store and ordering: This was probably the best...

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Not for me

“Shoddy customer Service”

published 24/01/2007

You get a new sofa. Eventually.

Bad customer service; long wait for delayed delive...

I've worked out what ScS stands for: Shoddy customer Service. How could I have been so stupid as to not realize this and actually spend a lot of money on a sofa from them? Silly me. Seriously, I would like to warn you to be wary of buying from ScS (at least in Stevenage, which is where I draw my...

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Super

Great delivery service, fantastic sofas

Some of the salespeople are too pushy

My husband and I were buying a house and had been given an exchange date so we thought we'd better start our search for a sofa. THE GREAT ESCAPE We began this search at SCS, as we walked in the entrance to the store there was a man stood next to a table of drinks (wine and orange juice - we...

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Not for me

nice sofa designs

no customer service, no knowledge, no compassion, ...

We ordered our sofas in Oct 2012. They were delivered 6 weeks later, and instantly we were unhappy. We had a 2 seater and a 3 seater chase. The chase part, when you sat in it you fell back and couldn't get out because the separate footstool that made the chase was slightly higher than the frame...

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Not for me

Prices are comparibly cheap but that's because the...

Be careful: Overambitious sales reps may be tellin...

We strongly advise to stay away from SCS, our experience with them has been so frustrating and they have proven to be utterly inconsiderate with regards to customer service. We ordered a sofa based on the sales guy praising the sofa to be UK manufactured (we made it plain that this was the...

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Not for me

“POOR CUSTOMER SERVICE!”

published 23/07/2008

1 YEAR GUARANTEE FREE, CAN GET A FAIR DISCOUNT, GR...

ONLY INTERESTED IN THE HARD SELL, THEY'LL TAKE YOU...

I bought a 3 seater sofa and a 2 seater sofa 3 years ago for £999. The sofas came in many variations and colours so i chose a angular high back one which i'd seen plastered all over builboards all over town and fallen in love with! Plus a scatter back one. I arrange for it to arrive in time for...

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Not for me

“SCS Sofa's”

published 05/09/2008

Nice Sofa's

Awful After Sales Service

I purchased a sofa from this store earlier this year and was a little shocked when the salesman told me they'd try and have it delived in 6 weeks (Before buying I was expecting the 12 week standard) So I wasn't too disappointed when it took 12 weeks to be delivered, although I'm still not sure it...

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Satisfactory

Good showroom, helpful staff to point of sale.

Faults Dept. is VERY smooth.... Lots of practice??...

So you've decided that SCS has the suite of your dreams, you're about to place the order, you're told that it will be a lead time of five weeks...... I'll bet it will be nearer nine. Read the small print that tells you that SCS reserve the rignt to deliver up to a month later than you agreed with...

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Not for me

Helpful until aftercare needed

No customer service after problems encountered

Organised fitting of carpets for our 3 bedrooms for a Sat to coincide with moving into a property on the Mon (where carpets did not already exist). Had call from ScS on the Wed before to confirm my carpet fitting for the Sat- great. On the Sat had not heard by lunch time so phoned the store...

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Satisfactory

None as too annoyed with SCS

Pushy sales person, poor customer services, mislea...

Firstly I'd like to comment on the actual store in Bristol, we spent a long time viewing and sitting on several sofa's, finally we settled on the Sophie Cuddle Sofa which consisted of the Sofa & footstool/half moon part advertising at £799.00, now this to even start with is a big con see we...

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Good

reasonable product at a reasonable price

You may end up paying more than you had originally...

We were redecorating our bedroom and needed a new carpet, our usual supplier Chestergate in Stockport had closed down so we were on the look out for a new supplier. We had dealt with SCS previously to buy a leather suite and had no problems and we were aware that SCS had recently started selling...

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Not for me

“Still waiting!”

published 15/05/2008

None

Poor customer service

Totally frustrated! We have been waiting 14 weeks for delivery when we were told 4-6 weeks. Finally a delivery date was given after several phone calls chasing a date. They then changed the date without telling us so a day was wasted waiting for the sofa. They then gave us another new date and...

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Not for me

“Faulty Products”

published 14/01/2008

None

Faulty products, poor & aggressive cust service

SCS-Sheffield/Rotherham We have had x3 orders from SCS all have been faulty, one order had a 3inch rip in it and the Sheffield Mgr accused that we had did it, the other orders included broken hinges, wrong density form cushions and scruff marks. Our first order was in Nov 2006 and we still have...

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