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Rating Summary

1-15 of 18 reviews Show most helpful reviews first Newest first

 

Community Level 5soutram

soutram

Excellent online printers (sensecreative.co.uk)

AdvantagesCan do everything at the click of a mouse button

DisadvantagesNone

"...he used and he recommended Sense Creative (www.sensecreative.co.uk) so I went onto their site and did a online quote and for 2500 leaflets the price came out at £89 inc delivery which is a amazing price for what I wanted done. I contacted my mate again just to double check the quality of the printing is good and he assured me that he gets all of his printing done there so I bit the bullet and decided to use them. To order any printing from this ..." Read review
08.06.2009

Ciao members have rated this review on average: very helpful

Community Level 1YTTheGreat

YTTheGreat

Unbelievably unprofessional company - avoid! Cheap but awful.

AdvantagesPrice - that's it. Oh and the shiny website to cover up the idiots running it.

DisadvantagesRude, Unhelpful, Unapologetic, Unprofessional, Laughable customer service.

"Absolutely appalling customer service. I have used them for 6 or 7 orders, and have recommended them for their astonishing price, and quick free delivery. No major problems, bit of creased laminate, some slightly rough colour reproduction, but all in all very good. Until yesterday. I submitted a custom quote, and received a very blunt reply stating they needed more information. I phoned up to clarify the situation, and to add the necessary information ..." Read review
09.02.2012

Ciao members have rated this review on average: helpful

Community Level 1mattylloyd

mattylloyd

Sensecreative- online printers-again use with caution

Advantagescheap

Disadvantagesso rude, slow and aggressive

"...designer and Ive been using sense creative for print for around a year now and have had a few jobs done with them with out issue, how ever i have now been waiting 18 days for an order, after 7 days they claimed to have had a problem with a pdf i supplied, i double checked my file (adobe preflight-no errors) and resent the same file, that same day i call to confirm the new file is ok, get told every one is out to lunch and that someone will call me ..." Read review
20.08.2010

Ciao members have rated this review on average: helpful

Community Level 1sufferwalker

sufferwalker

CHEAP YES - CUSTOMER SERVICE NO- INFACT APPAULING

AdvantagesCHEAP

DisadvantagesRUDE, DONT CARE, QUALITY SUFFERS

"I have used sense creative many times as i am reseller and yes they were good quality until they turned the business cards to digitally printed. Yes they are cheap but prices have stayed the same since they changed from litho to digital, but quality has been reduced hugely. ALSO the main problem with sense creative is the owner John ( sense creative ) is very rude and trust me if you want customer care he has no care . As mentioned above i work within ..." Read review
15.02.2012

Ciao members have rated this review on average: helpful

Community Level 1Mister_K

Mister_K

A senseless waste of time

Advantagesnone i can think of

Disadvantagespoor paper, communication, print, customer services, rude manager,

"I have used Sense creative befor ein the past. They were quick if you needed sharp turnarounds but the quality of the paper and print were not of my liking. As of lately this seems to have declined. If you want anything printed, and have any sense avoid this company at all costs. yes they may be cheap, but thats about the only positive thing i have to say. I spoke with someone called John Thompson. All i will say is very rude and uncompromising. ..." Read review
12.02.2010

Ciao members have rated this review on average: helpful

Community Level 1Melanie60

Melanie60

Treat Sense Creative with extreme caution

AdvantagesCheap

DisadvantagesPrepare to be shocked and appalled by the attitude of the owner

"...of posting a review of Sense Creative. I have just had the most appalling experience with this company when I rang them to chase an order I had placed. I have never come across anyone quite so rude in business before. I doubt the owner has ever come across the phrase 'customer care' (our conversation ended when he put the phone down on me). I would never, ever use this company again after the response I received today on the telephone. Yes, the prices ..." Read review
25.06.2009

Ciao members have rated this review on average: helpful

Community Level 1Leecook

Leecook

Terrible customer service

AdvantagesCheap, and when it does go smooth, the product is actually ok!

DisadvantagesShocking customer service, and they don't stick to their promised delivery time

"Ok, a few warnings really before using this company. 1) If you are on a tight deadline don't put your faith in them. 2) If you want any kind of customer service, don't use them. 3) If you want a printing company that can on the odd occasion, admit that they're preflight system isn't perfect, and can cause poor print issues, don't use them. 4) If you don't like being lied to, DON'T USE THEM. The real shame is that their printed product is actually ..." Read review
29.06.2009

Ciao members have rated this review on average: somewhat helpful

Community Level 1Sanrazaq23

Sanrazaq23

Sense Creative Printing Services

AdvantagesNONE

DisadvantagesThese guys should not be in the PRINT industry PERIOD!!!

"...list goes on (just google SENSE CREATIVE REVIEW) Todays the service was so poor that i felt i had to post an honest review and share it with EVERYBODY as NOBODY should ever have to go through what i did!! honestly you would get more customer service from an executioner !!! ..." Read review
04.03.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1arabbit

arabbit

Cheap prices but beware!

AdvantagesCheap Prices

DisadvantagesVery poor service, inevitable delays, poor order tracking

"I have used Sense Creative in a professional capacity for over 3 years now but I am now looking elsewhere for suppliers. Upon placing an order, I specified the importance of a delivery by a certain date - it was well within the 'turnaround' time stated on the site. The artwork was supplied immediately after the order was placed. After hearing nothing back for almost a week, I followed up, only to be advised that the order would be delivered 3 days ..." Read review
25.02.2010

Ciao members have rated this review on average: somewhat helpful

Awful!

AdvantagesNone

DisadvantagesEverything

"...advise anyone to stay away. Sense Creative are cheap but please pay they little bit extra and go else where. Paul ..." Read review
06.05.2012

Ciao members have rated this review on average: somewhat helpful

Disgusting service, even worse staff.

AdvantagesNone

Disadvantagesdo not use

"I was actually told to P*** off today by their elderly chap (sounds old to me anyway). After asking what thickness the cards were printed on, as we ordered 400gsm silk artboard and they feel like paper. After calling me a liar (which is ironic, i'll get to that) he then shouted at me when I said we will seek legal compensation, then told me to pee off! Last week, I ordered the wrong type (completely my fault) so I rang up where I was greeted with ..." Read review
29.10.2013

Ciao members have rated this review on average: somewhat helpful

Community Level 1sussexj

sussexj

The most appalling customer service I've ever come across!

AdvantagesCheap

DisadvantagesTruly awful customer service

"...views here: the owner of Sense Creative is, in my opinion, NOT a good person to speak to if there is a problem with your order. I spoke to this gentleman to enquire about the whereabouts of my order (having been assured the previous day they would be with me in the morning). I began my conversation very politely, just by requesting some explanation for the reason my order had not arrived when I was assured it would be. The conversation quickly descended ..." Read review
14.07.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1Rich225

Rich225

Terrible, terrible company. If I could give "zero" stars, I would

AdvantagesNone

DisadvantagesEverything. Product quality poor, "customer service" simply shocking.

"We should have read these reviews before we used this company. Business cards arrived bent/damaged, with rough, poorly-cut edges, and with permanent marks all over them. Completely unusable. Photos were emailed to "customer service" clearly showing the problems and asking for help/advice; and all we received back were robotic, arrogant, obtuse, unhelpful emails from an irritating individual called "Chris", who insists on solely using generic, provoking ..." Read review
04.11.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1GeckoDesig...

GeckoDesignLtd

Rudest Customer Service I have ever come across

AdvantagesQuick turnaround

DisadvantagesExtremely poor customer service

"...some steam. I have been using sense for a couple of years now. Print quality is great. I have had one small run in with a member of staff on the phone before who was rude and quite aggressive. I put this down to a bad day. I was wrong. I placed an order for A5 Leaflets. I paid for samples to be sent to my address and the flyers to be sent direct to my customer. I have still not received the samples. I did call last week and was told the samples ..." Read review
01.12.2010

Ciao members have rated this review on average: somewhat helpful

Just plain rude

AdvantagesQuality acceptable.

DisadvantagesRude customer service, unhelpful, very slow delivery

"...5 mins - Compared with sense creative where upload repeatedly failed. ..." Read review
18.09.2012

Ciao members have rated this review on average: not helpful



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