Sense Creative

Just to re-iterate the majority of other people's views here: the owner of Sense Creative is, in my opinion, NOT a good person to speak to if there is a problem with your order. I spoke to this gentleman to enquire about the whereabouts of my order (having been assured the previous day they would be with me in the morning). I began my conversation very politely, just by requesting some explanation for the reason my order had not arrived when I was assured it would be. The conversation quickly descended into acrimony due to his, quite frankly, astonishing rudeness, defensiveness and ... more

We should have read these reviews before we used this company. Business cards arrived bent/damaged, with rough, poorly-cut edges, and with permanent marks all over them. Completely unusable. Photos were emailed to "customer service" clearly showing the problems and asking for help/advice; and all we received back were robotic, arrogant, obtuse, unhelpful emails from an irritating individual called "Chris", who insists on solely using generic, provoking terms/statements such as "as stated in our terms and conditions", and "I reiterate" - nowhere to be found was an apology, any care or sympathy ... more

I joined CIAO to make this review as I needed to let off some steam. I have been using sense for a couple of years now. Print quality is great. I have had one small run in with a member of staff on the phone before who was rude and quite aggressive. I put this down to a bad day. I was wrong. I placed an order for A5 Leaflets. I paid for samples to be sent to my address and the flyers to be sent direct to my customer. I have still not received the samples. I did call last week and was told the samples would be sent out. I called today which is the second phone call I have made over the past 2 ... more

Very poor customer service. First order were leaflets which took 3 weeks to arrive due to website problems and we had to upload artwork through wetransfer.com. Leaflets arrived in good condition and good quality so I gave them another try. Second order was an A2 poster 7 weeks ago which still has not arrived. Again the website had problems and we had upload through wetransfer.com. Andrew Thompson went on holiday and forgot our order and other staff failed to sort it out for us. By the time someone was willing to help the upload had expired and I had to do it again. John the Director promised ... more

just had John on the phone about an order i placed with them. uploaded artwork - realised i'd done the wrong artwork - uploaded again and emailed to say that i'd done this, yet they continued to print the old artwork. john and chris at sense creative were defensive and would take no responsibility for their actions and said it was my fault for uploading incorrect artwork yet i emailed and then uploaded new artwork asking them to discard the old artwork! such poor customer service - they have no regard for customers at all. even when i'd called back to john after he put the phone down on me he ... more

This is the first time in my life I have ever had the phone hung up on me by a company. I called very politely to complain that my order which had been folded the wrong way. Even though I clearly labeled the files 'inside' and 'outside', all 500 folded cards came back inside out. Time was precious so we weren't able to get a reprint, but I asked for some of the money to be reimbursed. I then received a very rude and aggressive phone call back, claiming I had no write to complain and that they weren't going to do anything about it, before being hung up on. I have never had or even heard of ... more

This is the worst online company I have ever dealt with ...AVOID!!!! as a graphic designer I can only say this company is a prime example of why not to acquire services on the web. The people I spoke to were rubbish and aggressive. I cant be bothered to write any more about these cowboys so..... Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid ... more