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Rating Summary

11-18 of 18 reviews Show most helpful reviews first Newest first

 

Disgusting service, even worse staff.

AdvantagesNone

Disadvantagesdo not use

"I was actually told to P*** off today by their elderly chap (sounds old to me anyway). After asking what thickness the cards were printed on, as we ordered 400gsm silk artboard and they feel like paper. After calling me a liar (which is ironic, i'll get to that) he then shouted at me when I said we will seek legal compensation, then told me to pee off! Last week, I ordered the wrong type (completely my fault) so I rang up where I was greeted with ..." Read review
29.10.2013

Ciao members have rated this review on average: somewhat helpful

Community Level 1sussexj

sussexj

The most appalling customer service I've ever come across!

AdvantagesCheap

DisadvantagesTruly awful customer service

"...views here: the owner of Sense Creative is, in my opinion, NOT a good person to speak to if there is a problem with your order. I spoke to this gentleman to enquire about the whereabouts of my order (having been assured the previous day they would be with me in the morning). I began my conversation very politely, just by requesting some explanation for the reason my order had not arrived when I was assured it would be. The conversation quickly descended ..." Read review
14.07.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1Rich225

Rich225

Terrible, terrible company. If I could give "zero" stars, I would

AdvantagesNone

DisadvantagesEverything. Product quality poor, "customer service" simply shocking.

"We should have read these reviews before we used this company. Business cards arrived bent/damaged, with rough, poorly-cut edges, and with permanent marks all over them. Completely unusable. Photos were emailed to "customer service" clearly showing the problems and asking for help/advice; and all we received back were robotic, arrogant, obtuse, unhelpful emails from an irritating individual called "Chris", who insists on solely using generic, provoking ..." Read review
04.11.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1GeckoDesig...

GeckoDesignLtd

Rudest Customer Service I have ever come across

AdvantagesQuick turnaround

DisadvantagesExtremely poor customer service

"...some steam. I have been using sense for a couple of years now. Print quality is great. I have had one small run in with a member of staff on the phone before who was rude and quite aggressive. I put this down to a bad day. I was wrong. I placed an order for A5 Leaflets. I paid for samples to be sent to my address and the flyers to be sent direct to my customer. I have still not received the samples. I did call last week and was told the samples ..." Read review
01.12.2010

Ciao members have rated this review on average: somewhat helpful

Just plain rude

AdvantagesQuality acceptable.

DisadvantagesRude customer service, unhelpful, very slow delivery

"...5 mins - Compared with sense creative where upload repeatedly failed. ..." Read review
18.09.2012

Ciao members have rated this review on average: not helpful

Community Level 1thefrog666

thefrog666

worst customer service John is terrible!

Advantagescheap

Disadvantagesjohn and chris - such poor customer service.

"...old artwork. john and chris at sense creative were defensive and would take no responsibility for their actions and said it was my fault for uploading incorrect artwork yet i emailed and then uploaded new artwork asking them to discard the old artwork! such poor customer service - they have no regard for customers at all. even when i'd called back to john after he put the phone down on me he would take none of it - explaining that it was my fault ..." Read review
21.10.2011

Ciao members have rated this review on average: not helpful

Community Level 1FreelanceD...

FreelanceDesigner

Worst customer service I've ever had

AdvantagesGood prices

DisadvantagesTerrible customer service

"...when they are made, and Sense Creative have failed terribly. ..." Read review
25.05.2010

Ciao members have rated this review on average: not helpful

Community Level 1oscarlizard

oscarlizard

Avoid Rubbish Product - Awful service Cowboys

Advantagescheap

Disadvantagespay cheap buy twice

"This is the worst online company I have ever dealt with ...AVOID!!!! as a graphic designer I can only say this company is a prime example of why not to acquire services on the web. The people I spoke to were rubbish and aggressive. I cant be bothered to write any more about these cowboys so..... Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid ..." Read review
21.09.2010

Ciao members have rated this review on average: not helpful



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