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Reviews - Smart Energy Solar Water Heating System

Renewable Energy - Solar Powered Appliances

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Super

“Green energy from the sun”

published 28/09/2005

Green energy, lots of hot water when it's sunny

High-pressure selling, less hot water when it's cl...

We had been considering solar panels for some time and, when renovating our house, deliberately installed an unusual hot-water tank (dual-coil thermal-store) with the express intention of having solar panels installed at a later date. In the meantime, I researched solar water-heating companies...

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Good

“MR Andrews”

published 30/05/2008

Little lower gas bills, satisfaction your helping ...

Pushy sales man, unjustifiable high price, kit not...

The flash sparkling new BMW 320 pulled into my drive... this might be an expensive visit.... but...WOW I was lucky... the first person in the area to take up Smart Energy's special offer.... but I had to take it there and then or someone else would take it. Even to this day, Im not sure what the...

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Excellent

Good early savings from SMART Energy Master. Profe...

It is complex, expensive and you must use the syst...

I responded to a leaflet - something I rarely do - but had been thinking about Solar as a means of reducing our energy bills which approach £2500 a year. Installing solar is one of a number of steps i am taking, including new high efficiency windows and doors, 10" loft insulation, replacement...

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Super

More hot water than you know what to do with!

Very complex controls.

My Smart Energy experience started with an invitation to have a salesman visit me to show me their wonderful solar water heating system. I took them up on it, because I like the idea of sustainable energy sources. The salesman duly turned up and gave me the usual pitch - discount applicable only...

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Not for me

“Not a Smart Choice”

published 01/05/2008

we are helping reduce the use of fossil fuels

very poor service and far too expensive

Without prejudice Not a smart choice. Going green is certainly order of the day, but will helping to save the planet provide you with piece of mind or a huge headache? Dealing with smart energy has been as straight forward as managing the accounts for the new Wembley stadium. From technicians who...

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Not for me

“Scam artists”

published 04/09/2007

none

HARD SELL and sales techniques used by con artists...

Thankfully i was not taken in by these scam artists who work to a cleverly pre-scripted format designed to close the sale on the day. Like the other annoyed customers on this site, I have a similar story and it seems almost identical. Our meeting was for a Sunday (they pick Sunday because you are...

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Not for me

Keeps the house cool. Subtantially reduces water h...

Smart Energy. Lack of customer service. Inability ...

This virtually non existant. I have a Smart Energy Solar Hot Water System. It goes wrong, the water valves stick. The system overheats until the thermal cutout shuts the system down. The so-called Smart Controller' drives the pump irrespective of a positive temperature difference. Smart Energy...

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Quality
Level of Energy Saving
Ease of Use
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Excellent

Cheap, Efficient and Good for the Environment

Expensive to Install

Smart Energy Solar Water Heating System, With the government promoting more and more ECO friendly homes throughout the UK, it makes sense that we should all start with new homes and install more solar, energy friendly products, and where best to start, which is on heating systems. Research is...

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Not for me

none

expensive, constant breakdowns, dreadful aftercare...

Like other contributors to this website my family and I have been badly let down by this abysmal company from Colchester. Though never taken in by the promises of all the money we would save, we did go ahead with having their solar water heating energy system installed in January 2004 for two...

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Not for me

none, zero, zip, nil

expensive, dire service, poor quality, highly unre...

Having read previous reviews of Smart Energy UK on CIAO, the double glazing salesman tactics alluding to are in fact an insult to even the most unscrupulous, deceptive and manipulative double-glazing salesmen that exist [and I never thought I'd be defensive of the double-glazing window trade]...

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Not for me

Supplements domestic hot water for some of the tim...

Regular break downs and slow costly service to rep...

I've had the Smart energy solar water heating system installed for 3 years. It has broken down countless times and required an engineer sto visit and repair. There are 2 main downsides to this: After the end of the free warranty period each visit costs a minimum of £90. It takes on average a...

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Excellent

Hassle-free installation and service - Free hot w...

The company does not qualify for renewable energy...

Having already placed my order and paid my deposit, I was very worried when I read some of the negative reviews here. However, those reviews that were positive, were VERY positive and so far.. I have to agree with them. Contrary to other reports, the selling was very low-key and laid back. Almost...

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Not for me

Good Technology

Appalling Customer Service

Problem 1: I have a Smart Energy solar water heating system, and when it works, it works very well. However, it has broken down 3 times in the first 15 months. When it breaks down, you enter a nightmare world of appalling customer service - endlessly reporting the fault again and again to them...

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Not for me

Plentiful hot water, when the system is working pr...

Non existent after sales service

We bought the system because we were keen on the environmental benefits of solar power and doing our bit to protect the environment. However, all SmartEnergy wish to do is install as many systems as possible, with no thought to providing any level of customer service to keep these installations...

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Satisfactory

Good for the environment, reduces fuel usage.

Finding a decent company to work with.

I've been looking at alternative methods of energy for some time and decided that Solar heating for domestic hot water made a lot of sense. Given the amount of sunlight we get each year I wasn't expecting to have all year round hot water for nothing, but any reduction on my fuel bill would be...

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