Advantages: Good customer service Disadvantages: Haggling over the price
...Introduction to company
Enter Space Kitchens. I think I was probably set up by someone to receive a call (through a bonus scheme that they run) and so a call duly came. An appointment was made which took them by surprise, and the ‘designer’ came along last August. The idea was that the quote would be good for a year, and if I appeared in Feature Homes magazine, I could have an instant reduction and also benefit from anyone booking a new kitchen ... ...number to get back to Space Kitchens with. I went back to the Salmon pink, and learnt to love it a bit more, thinking of what colours I could paint the walls; how I could cover the work surfaces etc etc. Or even, how ‘80’s retro is all the rage and maybe it has come back into vogue?
December 2003
In December, I had another call from Space Kitchens, asking if I still needed my kitchen refitted, and why hadn’t I gone ahead. I said that I was saving ...
orlando 27.02.2004
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
Advantages: you keep them rich Disadvantages: smells like a scam, looks like a scam, by golly....!
...by a company working for Space Kitchens - we could have a completely free fully-fitted kitchen if we allowed it to be used as a Show Kitchen. My wife spoke to a supervisor who confirmed that there were no upfront costs. As it was a no-obligation free quote, she arranged for their sales person to call (about 8:30pm). The word SCAM sprang to my mind, but I was willing to give it a go.
Forewarned is forearmed!
The sales person was smart and immediately ... ...friendship with us - similar situation with kids, similar friends, complementing us on our taste etc etc. It would be hard not to bond with them, therefore harder to refuse them (cynic that I am).
The sales pitch stated how they cut out the middlemen and use your kitchen to show to potential purchasers. They also gave guide prices on cheaper (<£5000), middlerange (£5000-15000), and expensive (£13000+) kitchens from rival companies, generally pitching ...
cootuk 26.09.2004
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
I went on to Space Kitchens web site to have a look at there designs, before I knew it I had a phone call from there call center asking if we would like a free design with no pressure. I thought this sounds good and booked a time. The day of the design came and the call center phoned to say that Max would be the visitor and gave me a code to give him so we would get the 50% off and £1000 trade in for our kitchen. 7pm came around and a lady turned ... ...enough and went through what Space Kitchens were all about. We warned her that we needed her to be finished by 9pm at the latest, she agreed.
After drawing a number of diagrams showing the poor quality sector (MFI, B&Q etc) she went on to describe the middle sector and top quality sector. She then got to the point and said you can get top quality kitchens at low prices from Space Kitchens because they didn't have show rooms and didn't advertise. ...
blaghblaghblagh 21.08.2007
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
Advantages: Still in one piece Disadvantages: None
...in my initial review of Space Kitchens I would get back to you with an update of developments.
My kitchen is now just over 6 months old. Fitted November 2006, I am totally satisfied with it, I have had no reason to call Space Kitchen's, back the fitters did an excellent job. Nothing has fallen off, or needed attention. The only things I would say is that if I were to design the kitchen again I would move a light switch, fit a door to where I had ... ...with Space Kitchen.
Everyone who has seen the kitchen have commented on how good it looks.
I cannot understand the negative reviews, not my experience at all.
They do phone me occasionally to see if I have any customers for them but otherwise they are not a problem. ...
satisfiedcustomer 10.11.2006 (27.06.2007)
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
Advantages: Pleasent Salespeople with tragic stories Disadvantages: Salespeople who make up tragic stories for sympathy (and ultimately money)
...boyfriend answerd a call from space kitchens one morning, usually we both hang up nuisence calls, but he carried on listening to her and asking questions about the promotions. She called back later to confirm a date for the salesperson to come round, I wanted to tell her to poke her kitchen and hang up but I didn't, she kept going on and on and I thought I would seem like a nasty person if I just hung up on her. Some how she managed to arrange the ... ...how different he was from Space kitchens he laughed and said it was because he is "a professional designer, not a salesman." He asked us if Space Kitchens had asked us to use our phone and told us stories of how his family members had died. Common tactics it seems. Do not trust Space Kitchens under any circumstances.
We still havn't got our £100 deposit back. ...
rebelkimy 15.07.2008
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
Space Kitchens in Administration! Hi, I have worked for Space Kithens for over 3 years, and I have been astounded at the lengths they go to, to close a deal. Unfortunately Space Kitchens in my opinion still live in the dark ages when it comes to sales... in my opinion they still think that pressure sales, cold calling, canvasing etc is still the be all and end all.... IN A WORLD OF TPS REGULATIONS (telephone prefference service) they still think ... ...they are still answering as space kitchens.... strange dont you think!!!
PS IF THEY OWE YOU MONEY AND YOU NEED TO CONTACT THEM TRY. Allegedly Thats where they are ;)
Interior Contracts
St. Ives Business Park
St. Ives Rd
Blackburn
Lancashire
BB1 2BX Tel: 01254 266780 This is not the only thing I can tell you - I could tell you much more, however this will come out in the relevant places as I am going to become a whistle blower on things.... ...
WhistleBlowerNew 15.07.2008
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
Advantages: Against other kitchen companies....non Disadvantages: Pushy sales, average quality, very poor customer service
...received a cold call from Space Kitchens in May 2006 and as we were already in the market for a new kitchen we decided to give them a go...what a mistake that was.
The salesman came round one saturday and after a rather boring 2 hours and a pointless pitch about the company we finally got down discussing what we wanted. 3 hours later we got the final figure which was £13000. We laughed and said that was way too expensive. After the usual bartering ... ...from the "trade" section of Space offering to send a trade designer out to have a look at our kitchen and see if he could come with a better deal.
A chap arrived a couple of days later and stayed for around 2 hours, redesigned our kitchen and came in a final price of £7000 minus appliance's.
We said we would think about it. He had no problem with that, then left.
A few days later we got a call from the sales area manager in charge of the original ...
alshaw 27.11.2006
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
Advantages: Absolutely None Disadvantages: All of the above
Space Kitchens - Glasgow Where to start with this shamble of a company? I have been working with the company for nearly 6 months now. I applied for the job as it stated "Driver" on the jobcentreplus form, only to be told after the interview, you are actually going to be a salesman, guised as a "designer". What a joke!!!! The usual starts, they offer you the world, you can make £1000 a day from the commission you earn, joke!!!! Likeliness is, you ... ...your original price. In fact, Space Kitchens can go as low as 70% and they still make a profit!!!! It's the salesman who suffers as he is counting on full price to make a decent commission. Also, the "Feature Home" promotion is an absolute lie. It doesn't exist!!!!!! How can they keep getting away with it? It's a scam to get you interested and to try and create an urgency, they make you feel as you will be missing out if you don't go with them. The ...
jblack1978 15.10.2009
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
Advantages: Absolutely none! Disadvantages: Awful to deal with, extremely aggressive and do not keep their word.
...we had another call from Space Kitchens, this time from the 'warehouse manager'. He aplogised for our bad experience and begged for another chance, prmising us a better design and a better price. Well, silly me (!), I said yes and we had another visit. This time the designer did a much btter job and the price had miraculously dropped to £8,500 0 but not a penny lower. Agaqin we had the hard-sell, but the designer left without a sales for the same ... ...are:
1. Do not consider Space Kitchens as your supplier and fitter.
2. Do not believe what they say when trying to get an appointment with you.
3. Space Kitchens have no credibility at all - how can a kitchen costing over £20,000 get whittled down to about £5,000?
4. Space Kitchens will not leave you alone, so do not agree to an appointment in the first place.
5. Have nothing at all to do with them.
CAVEAT EMPTOR!
Finally, our rating of 'very ...
DennisPlanecrazy 10.12.2008
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
==DO NOT LET THESE PEOPLE IN YOUR HOME!==
I used to work for this company for approx 3 months in the Milton Keynes branch and it’s about time the public knew the truth about this company.
'''Training'''
The new recruits are given one weeks training
'''Wages'''
£200 a week plus commission on all deals that are on price or no more than under 25% '''Pricing'''
They charge for a group one door approx £1000 a unit or group 5 £2000
He will then ... ...to the price
A rep can offer you a feature home discount of 25% to secure a deal on the day
The branch manager will offer you another 50% off on the day
Trade will offer you it even cheaper a week later of 75%
They tell you the company manufacture; install and project manage the whole job!
==LIES, LIES AND MORE LIES!==
They buy their kitchen units in FROM JJO (J & J Ormerod) nothing is manufactured and its costs them about £40 a unit.
They ...
IAN_C 17.10.2009 (18.10.2009)
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
Advantages: Full proffesional service Disadvantages: The small % of unhappy customers
SPACE "Praise the board"
Hi all out there in "cyberSPACE" I would like to tell you all a few home truths about selling anything to the British public. I currently work for space, one of the Astronaughts, and bloody hard work it is too. I go on "qualified" appointments to see potential customers. By qualified I mean we have called you "at least" three times to ask you if you are in the market for a kitchen and if you would be interested in us coming ... ...there is no sale as Space give their designers a reasonable package for doing six visits a week, this alone is not enough to live on but it is true that the sales persons get commision/bonus or whatever you want to call it, but so do all people in the retail/sales industry by some form or other. Even people who work in the many superstores on the till get paid bonus and profit shares for the store hitting targets. If the customer was as honest as ...
JIMARC 15.02.2008
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
...We were told that Space Kitchens (SK) were operating in our area and had a large budget to spend. They could get us an unbeatable offer, with options for money back either through appearing in their magazine (up to 100% back) or by recomending them to a friend or neighbour. I wasn't particularly impressed with the sales pitch, but as we badly need a new kitchen I told them I would speak with their salesman.
The guy duly arrived a few days later. ... ...when you sign up with space kitchens, you get hundereds of pounds of vouchers for paints and other DIY stuff. Because of their mistake, we ended up considerably better off. Woo hoo! If deling with Space Kitchens my advice would be, by all means speak to these people, but be clear about your budget, explain you're not interested in a hard sell in advance, dictate the pace when the salesmen are in. Above all - don't be phased by the "one night only" ...
Phaedrus69 30.08.2005
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
Advantages: Quality Product, Good design. Disadvantages: Long appointments....
After getting my space kitchen fitted, I finally discovered this website and thought "oh bugger, what have I done", but to be honest, i'm happy with what I have and happy with the price we paid for it. I recieved the "mystery phone call" about 7 weeks ago and agreed, as we'd just moved in to a new tenement flat with a less than perfect "destroy it yourself" kitchen already installed. the doors were the type with the metal bar/handle at the bottom ... ...me all about how wonderful space kitchens were and how terrible the competition was, he finally went to the car to get the "sample". I have to admit, it was a good looking unit. the construction was solid. I had to laugh when the soft closing thing on the door slammed because it has been in his cold car overnight (something to do with compressed air!).... But that aside I was happy with the quality of the kitchens, but two hours into the meeting, ...
Davyboy123 03.12.2006
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
Advantages: Can haggle them down in price. Disadvantages: 4 hour or longer appointments, poor after-service, unproffesional and disorganised.
I used to work for Space Kitchens, so I know the in's and out's. I was there for quite a while and I did make a good living whilst working there. I have no complaints about how they handle their staff.
However after reading the other reviews I feel all of what is said is true, both good and bad. I do pity the salesmen / designers that go to the houses of the people that read this review, simply because the designer won't earn a penny if you follow ... ...today.
Your experience of Space Kitchens is 100% down to the attitude and professionalism of the designer who comes out to see you. I myself always took pride in my design and never applied pressure to get a sale. The customer simply cancels if they feel under pressure, or if they are even 1% unsure about something, so everything has to be right for them or else it isn't worth it.
They do offer a "feature home" where your kitchen can be free, however ...
Baldyhead01 31.01.2006
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Ciao members have rated this review on average: very helpful Review of Space Kitchens
Advantages: Cant come up with any Disadvantages: The entire experience
...in by a (waste of) space kitchens rep!!! He arrived at 7.30 pm, and we were genuinely looking for a kitchen. I was about to recieve a lump of money, and we had agreed to having a quality kitchen fitted as a present for my pregnant wife. So he came in, and started the spiel about being selected as a feature home, and if we signed that evening we would be entered into some system to get our money back if we let our kitchen be used as an ad-hoc showroom? ... ...the following monday I have Space kitchens on the phone. Your kitchen is ready and we need to deliver it!!!!! I phone the salesman. "Too soon say I, 6 weeks said you! Whats going on?"
Long story short, they need to deliver it as they need the space in the warehouse. So the salesman says they will pay for storage local to me, until we are ready to have it fitted. Seems amicable thinks I, so we agree.
Long story short, it arrives that week, goes ...
julesbwater 14.09.2007
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Ciao members have rated this review on average: very helpful Review of Space Kitchens