Rating Summary

11-25 of 128 reviews Show most helpful reviews first Newest first

 

Top Notch Insurance

Advantagesfast reliable service, no excess to pay

DisadvantagesCall Centres in India

"I purchased the 3 year warranty with my skullcandy headphones. They had lasted 2 and a half years and suddenly the plastic on the headphone snapped rendering them useless, so I filed a claim for accidental damage. I found the service I received from Square Trade to be very good and I was happy that they resolved my claim very quickly and with relative ease. The lady on the phone was very helpful and carefully explained what my options were. She ..." Read review
14.03.2014

Ciao members have rated this review on average: helpful

Pleasantly surprised

Advantagesfast and easy

Disadvantagesnone!

"I bought a digital camera a year ago for my little brother. Having in mind how clumsy he is, I thought it'd be a good idea to get a 2-year squaretrade warranty just in case. Thank God I did, as a few weeks ago he dropped the camera and smashed its screen. I would be crying about the money I gave if it wasn't for Squaretrade. All I did was a phone call and the staff was really helpful and solve all my queries. After that I posted the broken Camera, ..." Read review
06.01.2014

Ciao members have rated this review on average: somewhat helpful

Community Level 1leolondres...

leolondres2004

Spuare Trade Warranty Plus Accident Protection

AdvantagesExcellent value

DisadvantagesI have none

"Excellent: value for money. An essential when you purchase important goods. Very good backup, with Accident Protection, and good support. I recommend SQUARE TRADE; you will not find any better value for money for less money and so fully comprehensive with so much cover. If you value any important good, you should always cover it with a good cover policy. Prevention is better than cure as accidents can happen. With an all-inclusive insurance will ..." Read review
12.01.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1tinkerbell...

tinkerbell2012

SquareTrade extended warranty

AdvantagesAbility to log email receipt with SquareTrade; Policy written in plain English

DisadvantagesHard copy took longer to arrive than specified; Possibility of reconditioned replacement

"I bought this extended warranty at the same time as a new LCD TV from Amazon, because I wanted the peace of mind of an extended warranty in case of accidental damage or mechanical or electrical failure. The accidental damage cover starts from the purchase date and the cover for mechanical or electrical breakdown extends the manufacturer's guarantee. In my opinion, the price of the SquareTrade warranty was good value and it seemed to cover everything ..." Read review
11.01.2012

Ciao members have rated this review on average: somewhat helpful

Peace of Mind - excellent warranty service and considerate .

AdvantagesOnline , accurate documentation , prompt settlement

DisadvantagesNone

"Extended TV warranty for my mothers TV who unfortunately has alzheimers , when TV became faulty after 18 mnths my mother with her carers help contacted Square Trade Helpline - who helped her identify the problem and on same evening agreed repair would likely exceed purchase cost and agreed to full refund and more importantly to process efficiently and would deal her appointed representative (myself) . The clever use of I.T to have original invoice ..." Read review
25.10.2013

Ciao members have rated this review on average: somewhat helpful

Fantastic experience. Any issues were resolved immediately.

AdvantagesFast, Rapid, Cheap, Reliable

DisadvantagesRepair Depo can be a bit retarded.

"I had insured my PlayStation Vita with SquareTrade soon after I bought it in February 2012. Setting up the warranty was a breeze. Unfortunately, around 8 months later I dropped a jug full of water on one side of the unit, which was enough to fry the main board. The claim process was initially complicated by the repair depot mistakenly thinking they had my item when they hadn't. The depot then sent me a shipping label for second class recorded which ..." Read review
26.10.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1Discworld123

Discworld123

Value for money.

AdvantagesVery compteitive on price. Very fast service. Warranty does not start until you receive the item.

DisadvantagesHave not had any.

"This is the second Square trade warranty I have taken out with items bought from Amazon. The company has always been polite and very informative with any dealings I have had with them. The speed with which they thankyou and give you an electronic copy of your cover is within minuets of the policy being bought, which I found very impressive and they cover your item from when you receive it, not from when you bought the policy as these dates could be ..." Read review
16.03.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1timgpetty

timgpetty

Claim for damaged phone dealt with ease!!! Excellent service!

AdvantagesGreat customer service, friendly, quick payment turnaround for claims

DisadvantagesIt would be good to track claim status online step-by-step, but thats just a suggestion

"I bought my SquareTrade warranty (3 years including spills and water damage) from Amazon when I bought my new smartphone. It was an expensive phone (almost 500 pounds) so was keen to have it insured. There were not many helpful reviews online because I couldn't find many for people who had actually made claims! Now I have gone through the whole process from purchase, to lodging receipts, to making a claim and receiving payment I can tell you that ..." Read review
05.12.2011

Ciao members have rated this review on average: somewhat helpful

Squaretrade accidental damage claim for Macbook Pro - Very happy!

Advantagesgood customer service, value for money, ease of use

Disadvantagestimescale

"I recently had to make a claim on my Squaretrade warranty for my Macbook Pro which unfortunately had a glass of cola spilled on it. I first called Squaretrade on 10th March, and the claim was finally resolved on 3rd April. Much longer than I'd expected but I'm still very happy with the service. All the customer service advisors I spoke to were very helpful and polite. The initial phone call took about 30 mins, and I was asked various questions about ..." Read review
13.04.2013

Ciao members have rated this review on average: somewhat helpful

Quick, helpful, straightforward

AdvantagesGood service that gives peace of mind for secondhand purchases

DisadvantagesNone that I experienced.

"Square Trade were quick to deal with my claim for a broken printer, and helpful and prompt by phone and email. As this was a secondhand item bought on Ebay, it was good to have the security of a two year warranty at the time of purchase. The procedure for registering the claim was clear and helpful, though I had not appreciated I should have registered the policy back at the time it was bought using their online submission procedure. I was agreeably ..." Read review
07.11.2013

Ciao members have rated this review on average: somewhat helpful

First class service when making a Squaretrade warranty claim

AdvantagesThe speed, efficiency and ease of making a claim was exemplary.

DisadvantagesNon that I experienced

"I called the telephone number provided when I took out the warranty. The representative who dealt with my claim was extremely helpful. She listened intently as I explained the problems I had been experiencing with my laptop. The lady then went on to record the detail and repeat it back to me so we both understood the reason for my claim. The representative went on to ask for the bank details into which my successful claim would be paid. Initially ..." Read review
04.02.2014

Ciao members have rated this review on average: somewhat helpful

Great service!

AdvantagesQuick, easy and great customer service

Disadvantagesnone

"I am a very happy customer and even more glad i took out warranty on my purchase. My purchase in this case was an expensive gaming mouse and it worked great for t he first year but afterwards the tracking on the laser stopped working and as a gamer that means the mouse is dead. I proceeded to call square triade to file a warranty claim on my item and they were very understanding and helpful. After the telephone chat I received all the details i ..." Read review
03.12.2013

Ciao members have rated this review on average: somewhat helpful

Washing machine for my static caravan

AdvantagesEasy claim process, total honesty of the company

DisadvantagesNone whatsoever

"I purchased what was a Chinese made twin tub washing machine for my static caravan from Ebay. 15 months later and with less than a dozen uses after a brief spell of electrical burning the spin drier failed. Being of the generation that dislike claiming I contacted several domestic repair companies that basically told me any repair would be uneconomical so I contacted Square Trade with reluctance because of the machines physical bulk and the perceived ..." Read review
25.10.2013

Ciao members have rated this review on average: somewhat helpful

Community Level 1Mrmatty999

Mrmatty999

SIMPLE TO UNDERSTAND HASSLE FREE WARRANTY

AdvantagesCheaper than high street retailer, good level of cover. Facility to scan and email receipt.

DisadvantagesReplacement product could be a refurbished unit rather than new for old.

"I am writing this review purely on the customer service received during the purchase procedure, it is not possible to write a full review of the product until a claim is made. Hopefully I will not need to make a claim. I liked the facility to send a scan picture of the receipt to save having to find in the event of a claim. This was most useful for me as I purchased my television outside Amazon, therefore had no confirmation email to forward. The ..." Read review
05.02.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1zootietoot

zootietoot

SQUARETRADE WARRANTY Fantastic product!

AdvantagesOn line, fast fair service.

DisadvantagesNone

"I have previously bought a Squaretrade Warrenty and unfortunatly after an accident my sons 3DS was damaged and I needed to make a claim. This claim was dealt with quickly, fair and without any fuss and bother. I was given immediate assurance that I would recieve a full refund for the price I paid for the 3DS and so was able to order a replacement straight away. Fortunatley the replacement arrived in time for my sons birthday as his main present was ..." Read review
21.12.2011

Ciao members have rated this review on average: somewhat helpful



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