Swiftcover Motor Insurance > Reviews

Advantages: Zero
Disadvantages: Appalling customer service

...that having to deal with Swiftcover on both occasions was a wholly unpleasant, time consuming and frustrating experience. Be prepared to: 1) Be put on hold for 15 minutes every call 2) NEVER have your emails replied to 3) Have to give the same information numerous times before it actually makes it onto your file 4) NEVER be able to actually make contact with you dedicated claim handler 5) Have your claim dragged out so long you end up out ... Read review

Advantages: cheap
Disadvantages: 0 customer care, incompetence refusal to pay out

...costs 17,572 new! Net result swiftcover 7,500 better off. still ongoing. All I can advise is do not use as they will not settle, they lie, Ihave kept a comprehensive log of all contact with them and I am now in the process of taking legal action against them as my legal representative says I have a valid case. AVOID AT ALL COSTS ANY BUSINESS WITH SWIFTCOVER should be renamed NOPAY!!!!!!! ... Read review

Advantages: Cheap Cover, No Call Centres, Serviced Online
Disadvantages: None

I couldn't believe it when my car insurance renewal crashed through my letterbox one Saturday morning. Surely it wasn't time to renew already! I had only just finished paying for last years premium which is quite hefty. I don't know about you but I hate shopping for insurance and it seems that they all come at once; car insurance, buildings insurance, contents insurance etc etc yada yada yada. I have previously used websites that supposedly ... Read review

My experience with Swift Cover has been very bad. Dragging me from file handler to file handler, I have now been waiting 7 months for a claim to be processed. Obviously, it will never be. They send me a mail saying they have not a received a document (no claim discount from my previous insurance company), whereas it was sent about 6 months ago. It appears so on my custom web space. After having received such a mail, I received another one (automated this one), saying they just received such a document. Alas, nothing else happened since then, even if I tried to write to them to go on with this incident. I guess they just try to make you give up. They are about to succeed with me. I am really annoyed. This insurance is just a scam. I just cancelled my direct debit and am going to sue them, even if I know that there are few chances that I get my car fixed.

Advantages: There are non if you need to claim
Disadvantages: Very poor Claims Service

I was insured with Swift and needed to Claim in Jan. What a nightmare! for 3 weeks nothing happend (my car was off the road at Audi) you can't get through to the claims team when you do you get another person etc etc. Finally I found their claims site (it's an outsourced company) http://www.sims-ltd.com/contact.htm and got hold of the MD Finally my car was repaired but it took 14 weeks!! the damage was 2 wings 2 wheels and a bit of suspension. ... Read review

Avoid. Awful. There are reasons why they offer good premiums. Such as... A new driver pranged into my parked car, witnessed by my relative, and we exchanged details. Reported to Swiftcover and car was taken off to garage for repairs - £850. I paid £300xs. Four months later, time to renew policy, which has gone up £200 due to my no claims taking a hit. I enquired where they were with the claim - they had the wrong details and hadn't pursued or checked the details. Consequently I am expected to pay £200 more, and don't think I'll get my £300 xs back either. They will chase again in "two weeks". Makes you wonder why we bother with insurance. Not Swift. No Cover

Advantages: Cheap policies
Disadvantages: unable to talk to. Bad service. Failure to provide policy despite payment.

...for a cheaper quote and Swiftcover offered me a policy at nearly £50 lower than my renewal quote. I was happy with the terms of the policy and agreed to buy, paying in one lump sum. As the documents are delivered online, I kept a copy on my computer, but (stupidly) failed to back up. When my system crashed and I lost practically everything, I was not worried about my car insurance as I knew all I had to do was to log into Swiftcover.com and access ... Read review

Advantages: NONE
Disadvantages: No communication, terrible service, rude unhelpfull staff

This letter i have just read could almost have been written by myself! the similarities are astounding! communication is non existant, e-mails are read and not replied to (ALWAYS REQUEST A READ RECIEPT). When you phone " swift" cover you always are on hold for ages, then get the opportunity to leave a message for someone to call you back (they never do) and then when you get your phone bill you find that their number does not fall into your any network ... Read review

Advantages: none!
Disadvantages: Poor customer service, poor advice.

...fault and, first of all, Swiftcover told me to handle the claim myself - they didn't want to get involved!! Unfortunately, the 3rd-party's insurers refused to speak to me, and said everything had to be handled through my insurers. A lot of yelling and complaining to managers later, Swiftcover have agreed to handle the claim, but as yet nothing has happened (3 weeks after the accident) and they certainly aren't filling me with confidence. The accident ... Read review

Advantages: No longer competitive
Disadvantages: Hard to deal with when claiming. No regard for customers.

Swiftcover were requested to provide their stated policy option of utilising our own repairer for an additional £50. They refused to do so, and would not agree to approve anyone other than their own repairers. Their engineer was rude to the bodyshop and myself and was very evasive, only answering questions that suited them. They showed no urgency to deal with the matter, and no desire at all to bring things to an agreeable solution. I have learnt ... Read review

Advantages:
Disadvantages: hard to deal, no respect for customers, bad service

The Swiftcover Car Insurance Company, which unfairly charged an administration fee of £10 for canceling car insurance as a consequence of their own mistake (computer error) and not due to a 'change of mind' on my part. After writing several emails to The Swift Help team, After writing several emails to The Swift Help team (between 9th August up to the end of November 2006) they invented an interpretation to suit their decision that they decided to ... Read review