Home > Finance > Insurance > Car Insurance > Swinton Insurance Services

Rating Summary

11-25 of 29 reviews Show most helpful reviews first Newest first

 

Community Level 1Misst173

Quick review of Swinton Insurance Services

"Never ever ever go with swinton!!!! They gave me a quote through tesco compare and then must have decided they had quoted it too low so decided to lie on the certificate claiming that i had typed in that i had been driving longer than i actualy have. When i called them enquiring he said very rudly that there was nobody in between me and the keyboard and that i must have typed it wrong. I then told him i had proof that i had not typed it incorrect and he said well u must be lying and then told me that the price of insurance was going to shoot up £800 ontop of the £1450 for the year...What a joke! Never go with them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
14.11.2008

Ciao members have rated this review on average: helpful

Community Level 1ToneintFens

ToneintFens

Swintons, the High Street swindlers

AdvantagesIn the High Street

Disadvantagesaggressive, deceitful and unpleasant to deal with

"I have been paying for my daughter's car insurance whilst she was a student and over the last few years I have used a number of insurers, the one before last was through our local Swintons office. Their last quote, for renewal was provided July, 2008. As it was significantly higher than other quotes, I told them I would not be renewing with them and proceeded with Diamond. They told me that they could only cancel when my daughter, who lives in ..." Read review
07.12.2008

Ciao members have rated this review on average: helpful

Swinton - they're only okay if you don't have to cancel early

Advantages*Branch* staff polite and helpful

DisadvantagesUnreasonable cancellation charges, and unhelpful call centre staff

"...However when I phoned Swinton to cancel, they said they would calculate my refund but then came back on the phone saying that there would be no refund in fact I would owe them an additional £15, and this was even though we had paid up front for the 12 months insurance in the December.. Swinton's call centre staff could not make themselves clear to me how this was so - all I could get out of them was that there was their own cancellation fee as broker, ..." Read review
29.09.2012

Ciao members have rated this review on average: helpful

Community Level 1jojo81

jojo81

Swinton is hopeless

Advantagescheap

Disadvantagesnot responsible not helpful hopelessly

"I had an accident on 07-05-2009 in Poland. Since that time I’ve been trying to get any answer from the SWINGTON and HSBC insurance company. We are still waiting for the end of the case and its final effect. When I was on vacation by car registered and insured in SWINGTON insurance to Europe I have caused collisions with another vehicle because of poor weather conditions in Poland. Because of that my car was insured as well as outside of UK I used ..." Read review
12.11.2009

Ciao members have rated this review on average: helpful

Community Level 1mammamia33

mammamia33

Swinton - would never deal with again

AdvantagesInitial quote was competitive

DisadvantagesRude and aggressive staff, high cancellation fees

"Swinton - never again! I was insured with them for a few months and then had a change of car. Had a phone conversation with the local office and was given a figure for refund on cancellation. When I called back later to confirm they had added very high cancellation charges (£75) and claimed that they had told me this earlier. Staff were rude, unpleasant and unhelpful, including the wrongly named "customer assistance" department. The notes which ..." Read review
09.10.2008

Ciao members have rated this review on average: helpful

Community Level 2gregcom

gregcom

swinton insurance

Advantageslocal branches, very competitive for certain people

Disadvantagessometimes clogged phone lines

"Swinton is an insurance broker which searches a panel of around 20 insurers to find you the best deal. They tend to be cheapest for people aged 25-50 who live in the North of England, but are fairly competitive outside their main target customers as well so its worth a try. Benefits of Swinton policies are that they have local branches which is handy if you need to get hold of documents straight away, although getting hold of the branch on the ..." Read review
15.12.2008

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Community Level 1SSmithhh

SSmithhh

Cancelled insurance & want me to pay £115 for them doing it.

AdvantagesShops on High Street

DisadvantagesHarass you with debt collecting companies after taking money.

"It doesn't make any sense to me. I paid a deposit into the shop, then they cancelled my insurance after a month and a debt collecting company are demanding I pay £115 for a policy that doesn't exist and I still won't have any car insurance. I have to catch a bus and I have a bad knee. I don't need the stress of debt collecting companies demanding money when I was going to pay for my insurance. I thought the money I paid into the shop was for a ..." Read review
02.07.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1HarryTdogg

HarryTdogg

Witholding NCB Discount Information

AdvantagesNothing worth mentioning

DisadvantagesIf you don't pay their inflated prices, they withold information data you need.

"...on Go Compare, which quoted Swinton 50% cheaper than what they were saying on the phone. When I raided this with 'Mike' the salesman on yet another of his calls, he said he'd match the price - so why was he trying to rob me in the first place. Demanded my documentation and proof of No Claims Bonus but have only received sales rubbish and a higher quote in the post, but BY LAW they have to provide NCB proof but this will only appear after my policy ..." Read review
01.02.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1natzack1804

natzack1804

Swinton Insurance - the customer is always wrong!!

AdvantagesNone

DisadvantagesToo many to list ...

"Swinton Insurance renewed my insurance automatically without permission, despite being told several times over the phone that i was looking for cheaper alternatives and if I didn't find one I would get back to them to renew. They then had the sheer audacity to charge me £57.46 for a week's cover for insurance which I hadn't agreed to. They threatened me with a debt collection agency if I didn't pay up plus costs. When I questioned this they said I ..." Read review
25.01.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1PCowell

PCowell

Stole money in shop, cancelled insurance, then harassed for money

AdvantagesNone

DisadvantagesTake your money, cancel insurance, then harass you to pay £50 cancellation charge.

"I was already with Swinton and when I had to renew I told them I was changing my bank account so could I pay the monthly premium in the shop until it's sorted and they said yes, pay in the shop. I not only paid the monthly premium, but I asked if I could pay extra so I could put the monthly premiums down and they took my money in the shop. After 10 days of paying the extra money in the shop, I kept having harassing calls and texts from their accounts ..." Read review
26.06.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1ianfao

ianfao

Excellent

AdvantagesLowest prices and friendly and efficient service.

DisadvantagesNone so far

"...I got a call from Swinton and they quoted me the cheapest price of all the companies with the lowest excess and lots of extras included that other companies either didn't include or charged extra for. The guy that dealt with me was professional but friendly and not pushy at all. I even emailed their customer services to say how pleased i was. On the basis of my insurance I have recommended them to 2 friends who have both received the same level ..." Read review
30.07.2004

Ciao members have rated this review on average: somewhat helpful

swintons silly charges!

AdvantagesEasy to set up policy.

DisadvantagesLarge fees.

"...easy, low, monthly payments and Swinton seemed to fit the bill. Now, I am not the worlds best with money but I pay my bills and dont fall too far behind. After 2 months of cover, I recieved a letter telling me i'd missed a payment and my policy had been shut down. Then they informed me they were going to charge my debit card (which they had taken 1st payment from) with a cancellation fee of about £90 plus the missed payment taking it up over £100. ..." Read review
27.06.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1phantom.kn...

phantom.knight

Worst Car Insurance company I have ever dealt with

Advantagesnone I could see

Disadvantagescustomer services, price, documentation, even their complaints department doesnt give s..t

"...car insurance companies, so far Swinton is the worst, they have terrible customer services, they keep making mistakes on the policies. They love charging you extra fees at every chance they get. My renewal was not due for another month and I asked for a quotation for next year so that I could shop arround, find better deals. They gave me a quotation over the phone and also immediately sent me a new policy in the post. I said I did not want to go ahead ..." Read review
21.04.2009

Ciao members have rated this review on average: somewhat helpful

Community Level 1scotsguy82

scotsguy82

Local Service and value for money

AdvantagesLocal Branch, Professional Staff who provide sound technical advice.

DisadvantagesOpening hours of branches. High cancellation charges

"...the staff at the local swinton branches, they are always very friendly, and they will do their utmost to taylor the policy to your specific requirements so if you want a high/low excess they will be able to explain what that would mean for you in the event of a claim. After all, we should remember that this is the MAIN reason we buy car insurance to cover any claim that arises. Swinton can appear to be very pushy at times with policy "add-ons", ..." Read review
01.06.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1tamym

tamym

Swinten Insurance Swindle

Advantagesnone

DisadvantagesVerbally agressive, extortionate charges

"Dont buy insurance with Swinton!!! I purchased my car insurance on-line and paid the deposit. I broke my foot the next day and also need surgery so I knew I wouldn't be able to drive for a while. I assumed because I had only just taken the insurance out the day before that I would have a 14 day cooling off period and the insurance would be cancelled. The person I spoke to was instantly verbally agressive which I presume is the company's stance ..." Read review
29.09.2008

Ciao members have rated this review on average: somewhat helpful



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