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Home > Finance > Insurance > Car Insurance > Swinton Insurance Services
Swinton Insurance Services

User Reviews

for Swinton Insurance Services

Rating Summary based on 29 reviews

  • 5 Stars
    		3
  • 4 Stars
    		3
  • 3 Stars
    		0
  • 2 Stars
    		5
  • 1 Star
    		18

Detailed rating

  • Competitiveness of APR
  • Comprehensiveness of range of products
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  		• 2.4
  		• 2.8
  		• 2.1
  		• 2.6
  		• 2.8
Previous page Next page Page 2 of 3 | 11 to 20 out of 29 Review(s)
  • 24 of 25 Ciao users found the following review helpful
    1 Star Quick review of Swinton Insurance Services by Misst173 14/11/2008
    Never ever ever go with swinton!!!! They gave me a quote through tesco compare and then must have decided they had quoted it too low so decided to lie on the certificate claiming that i had typed in that i had been driving longer than i actualy have. When i called them enquiring he said very rudly that there was nobody in between me and the keyboard and that i must have typed it wrong. I then told him i had proof that i had not typed it incorrect and he said well u must be lying and then told me ... more
  • 7 of 8 Ciao users found the following review helpful
    Picture of ToneintFens

    ToneintFens

    1 Star Swintons, the High Street swindlers 07/12/2008
    User doesn't recommend the product

    Advantages Advantages In the High Street

    Disadvantages Disadvantages aggressive, deceitful and unpleasant to deal with

    I have been paying for my daughter's car insurance whilst she was a student and over the last few years I have used a number of insurers, the one before last was through our local Swintons office. Their last quote, for renewal was provided July, 2008. As it was significantly higher than other quotes, I told them I would not be renewing with them and proceeded with Diamond. They told me that they could only cancel when my daughter, who lives in Manchester, informed them by phone and letter; despite the fact that the money came from my account. This she did. Unfortunately I suffered a lengthy ... more
  • 5 of 6 Ciao users found the following review helpful
    Picture of ssendam

    Level 1 ssendam

    Member since 20/02/2004

    Reviews written: 7

    1 Star Swinton - they're only okay if you don't have to cancel early 29/09/2012
    User doesn't recommend the product

    Advantages Advantages *Branch* staff polite and helpful

    Disadvantages Disadvantages Unreasonable cancellation charges, and unhelpful call centre staff

    We had our contents insurance with Swinton, and I did not get round to comparing prices when this came up for renewal as it was right before Christmas one year. My bank later offered, about six monts in to the policy, to beat Swinton's price by 2 thirds (and they were also going to cover up to £40 of the cancellation fee). However when I phoned Swinton to cancel, they said they would calculate my refund but then came back on the phone saying that there would be no refund in fact I would owe them an additional £15, and this was even though we had paid up front for the 12 months insurance in the ... more
  • 2 of 3 Ciao users found the following review helpful
    Picture of jojo81

    jojo81

    1 Star Swinton is hopeless 12/11/2009
    User doesn't recommend the product

    Advantages Advantages cheap

    Disadvantages Disadvantages not responsible not helpful hopelessly

    I had an accident on 07-05-2009 in Poland. Since that time I’ve been trying to get any answer from the SWINGTON and HSBC insurance company. We are still waiting for the end of the case and its final effect. When I was on vacation by car registered and insured in SWINGTON insurance to Europe I have caused collisions with another vehicle because of poor weather conditions in Poland. Because of that my car was insured as well as outside of UK I used SWINGTON and HSBC emergency number , unfortunately, have not received any aid. I had to pay for the lorry on my own pocket, also SWINGTON could not ... more
  • 4 of 6 Ciao users found the following review helpful
    Picture of mammamia33

    mammamia33

    1 Star Swinton - would never deal with again 09/10/2008
    User doesn't recommend the product

    Advantages Advantages Initial quote was competitive

    Disadvantages Disadvantages Rude and aggressive staff, high cancellation fees

    Swinton - never again! I was insured with them for a few months and then had a change of car. Had a phone conversation with the local office and was given a figure for refund on cancellation. When I called back later to confirm they had added very high cancellation charges (£75) and claimed that they had told me this earlier. Staff were rude, unpleasant and unhelpful, including the wrongly named "customer assistance" department. The notes which office staff added to their system (they do not record calls to local office) were not complete and were inaccurate based on what they had said to me ... more
  • 1 of 2 Ciao users found the following review helpful
    Picture of gregcom

    gregcom

    4 Stars swinton insurance 15/12/2008
    User recommends the product

    Advantages Advantages local branches, very competitive for certain people

    Disadvantages Disadvantages sometimes clogged phone lines

    Swinton is an insurance broker which searches a panel of around 20 insurers to find you the best deal. They tend to be cheapest for people aged 25-50 who live in the North of England, but are fairly competitive outside their main target customers as well so its worth a try. Benefits of Swinton policies are that they have local branches which is handy if you need to get hold of documents straight away, although getting hold of the branch on the phone can be tricky. the online service is fairly straight-forward - but you can get a cheaper quote if you get a quote online and then call up to ... more
  • 0 of 2 Ciao users found the following review helpful
    Picture of SSmithhh

    SSmithhh

    1 Star Cancelled insurance & want me to pay £115 for them doing it. 02/07/2011
    User doesn't recommend the product

    Advantages Advantages Shops on High Street

    Disadvantages Disadvantages Harass you with debt collecting companies after taking money.

    It doesn't make any sense to me. I paid a deposit into the shop, then they cancelled my insurance after a month and a debt collecting company are demanding I pay £115 for a policy that doesn't exist and I still won't have any car insurance. I have to catch a bus and I have a bad knee. I don't need the stress of debt collecting companies demanding money when I was going to pay for my insurance. I thought the money I paid into the shop was for a deposit and they told me in the shop that everything was fine when they took my money. Why would they have taken my money in the shop if they were going ... more
  • 0 of 2 Ciao users found the following review helpful
    Picture of HarryTdogg

    HarryTdogg

    1 Star Witholding NCB Discount Information 01/02/2010
    User doesn't recommend the product

    Advantages Advantages Nothing worth mentioning

    Disadvantages Disadvantages If you don't pay their inflated prices, they withold information data you need.

    What a dreadful firm of brokers these people are. My motorcycle insurance came up for renewal Feb 2010 and I received a call from them saying that they would give me a special deal at £97.50. I told them I didn't have any information with me and send through the documentation. I never received the info but had another sales call from them saying they could renew over the phone. I repeated my request for written info and then checked the price on Go Compare, which quoted Swinton 50% cheaper than what they were saying on the phone. When I raided this with 'Mike' the salesman on yet another of ... more
  • 0 of 2 Ciao users found the following review helpful
    Picture of natzack1804

    natzack1804

    1 Star Swinton Insurance - the customer is always wrong!! 25/01/2010
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Too many to list ...

    Swinton Insurance renewed my insurance automatically without permission, despite being told several times over the phone that i was looking for cheaper alternatives and if I didn't find one I would get back to them to renew. They then had the sheer audacity to charge me £57.46 for a week's cover for insurance which I hadn't agreed to. They threatened me with a debt collection agency if I didn't pay up plus costs. When I questioned this they said I had to prove to them that I had taken out insurance with another company!!!! Referred to financial ombudsman and the case is ongoing., Customer ... more
  • 0 of 3 Ciao users found the following review helpful
    Picture of PCowell

    PCowell

    1 Star Stole money in shop, cancelled insurance, then harassed for money 26/06/2011

    Advantages Advantages None

    Disadvantages Disadvantages Take your money, cancel insurance, then harass you to pay £50 cancellation charge.

    I was already with Swinton and when I had to renew I told them I was changing my bank account so could I pay the monthly premium in the shop until it's sorted and they said yes, pay in the shop. I not only paid the monthly premium, but I asked if I could pay extra so I could put the monthly premiums down and they took my money in the shop. After 10 days of paying the extra money in the shop, I kept having harassing calls and texts from their accounts department on a withheld number to pay a £50 cancellation charge. This made me really stressed, as I couldn't understand because if they had ... more
Previous page Next page Page 2 of 3 | 11 to 20 out of 29 Review(s)