TalkTalk.co.uk > Reviews

Advantages: Cheaper, Free Broadband Internet
Disadvantages: Have to hold for customer service, Line/Internet keeps going off

You've heard it ''we got to get together sooner or later...'' - don't be fooled by it although don't be put off it's a good offer and you do at the end of the day make a saving. The popularity, the offer itself and the company that is behind the service will be enough for you to want to find out more about it. What is the offer? By paying £19.99 every month you will cover line rental and alongside this get free broadband internet. You are under ... Read review

Advantages: Polite Staff, Easy Installation
Disadvantages: Unspecified usage cap, Poor CS, Costly technical support

Well, what can I say about TalkTalk.co.uk, I was unfortunate enough to use this as my ISP for 12 months due to the contract so I can say quite a bit, unfortunately not much of it being good. SERVICES. TalkTalk.net to site for users of the internet service is rarther poor and gives little information and features in my oppinion, other than basically activating your webspace and setting up your email. Talk Talk are incapable of even providing ... Read review

Advantages: Free calls to europe, usa, etc
Disadvantages: no free broadband, slow broadband, poor customer services

I signed up to talktalk a couple of months ago for talk3 international, as I was told I would get free broadband at a minimum speed of 2 and a half meg, free calls to Europe and free local and national calls 24/7. The phoneline is brilliant, can't fault it. My parents moved to Cyprus so I can call them regularly for free, as long as i hang up before 70 minutes, as with local and national calls. I have friends on talktalk and I can chat to them for ... Read review

Advantages: Easy installation and good customer services
Disadvantages: initial problem with transfering the phone service at the same time

Had TalkTalk for about a year now, and been pretty pleased overall. When i signed up it was on a 1 year contract for a price of £14.99 a month with off peak landline calls included free for a year (i just had to pay line rental of £10.50 a month). The connection and equipment were free. I initially had a problem getting online ,so i had to phone customer services, they answered the phone quickly, and when i told them i could'nt connect my broadband ... Read review

Advantages: Cheap Package
Disadvantages: Slow Broadband / Constant connection problems

I transfered to TalkTalk summer last year. Yes I consider it was a great deal.........Phone line rental, free calls and broadband for £21 month...WOW Trouble is I am begining to wonder whether it was worth it. The broadband connection is slow. Very slow for being in a modern exchange etc etc. And errr yes they seem to blame the BT exchange every time there is a problem. I have constant connection problems. There is not a week goes by that ... Read review

Advantages: Cheap! Good customer service during off-peak hours.
Disadvantages: Can be slow during peak hours, the broadband itself and the customer service helpline!

As already covered in my review of TalkTalk Landline: "When I moved into my first little flat with my friend, we wanted access to the Internet, and after looking around for a good deal I decided to go with TalkTalk, as my dad had used them for broadband and they seemed (reasonably) reliable. I noted that they had a deal whereby if you switched landlines to their service, you could have a cheaper broadband deal. Anyway, more on that in my review ... Read review

Advantages: Cheap, free phone calls and now free broadband
Disadvantages: slow, bad customer services

Well, where do I start. Just over a year ago I took out a 1 year contract with TalkTalk, I paid for an unlimited broadband service. for the first 3 months everything went ok, i was downloading things at around 50kbs for my half meg connection speed. Then after 3 months i could not download anything from p2p software after 4pm. I complained to talktalk, after phoning them, and left on hold for ages, i was told that restrictions were now in place for ... Read review

Customer service poor. Constant slow downloading. When you ask them for assistance they say it is your computer or your line. Nothing is ever wrong at their end. Also you can not understand their customer service staff.

I signed up with TalkTalk and got connected about a month ago. I took it mainly for the free broadband which they were slow to provide, ie. two weeks after they took over the line from BT. I was previously with Virgin @ £18.00 per month and paying BT line rental. I was dismayed to find that when I eventually got connected to broadband I was getting speeds of 512 kbs (a half mb) and no Emails coming in to my TalkTalk address. However I have just found out that I made a BIG MISTAKE by keeping my old SPEEDTOUCH 300 ST (ver 301) usb modem that I got from Virgin. I have just bought a proper TalkTalk MT882 modem and am now getting approx 2MB again. So thats free calls, line rental and broadband for £21.00 per month. I'm fine with that!

Advantages: IF YOU WANT TO GO INSANE JOIN TALKTALK
Disadvantages: IF YOU VALUE YOUR SANITY DON'T JOIN TALKTALK

DO NOT JOIN TALKTALK IF YOU DEPEND ON INTERNET OR EMAIL, FOR ANYTHING SUCH AS WORK, FINDING WORK, TRANSFERRING LARGE FILES, HAVING A RELIABLE EMAIL PROVIDER TO RECEIVE EMAILS. Since joining we have had nothing but problems. Internet service often goes down for days. Transferring legitimate large files takes years. And their email is the worst, would not accept such a poor service from a free email provider, so when your paying for it, it really ... Read review

Advantages: NONE
Disadvantages: TOTAL LACK OF CUSTOM SERVICE

TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!! We bought my dad a lap top at the start of July & as he had never used a computer before & all ready got a Talk Talk phone account we thought that this was the best and quickest option - how wrong can you be!! I rang to sort it out and was advised that he could have a one months free trail but they would need bank account details to set this up - despite the fact that they already had my dads account details ... Read review

Advantages: Free
Disadvantages: Poor communication, poor customer service, poor speed, 2 down times in 4 months.

Despite the very bad start, I can say I am fairly satisfied with Talk Talk. The signing up process was relatively smooth, although they could keep customers better updated on what's happening. They could also be clearer as to delivery times, as my second router arrived two weeks after the service began (the first one having not been delivered) and the old one was unusable (although they said it could be used). Their customer service also leaves ... Read review