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Detailed rating

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Customer service quality
Tariffs & Charges
Range of services (call waiting, etc)
Value for money

1-15 of 24 reviews Show most helpful reviews first Newest first

 

Ripped off by Talk Mobile. Dissatified to the fullest

AdvantagesCheap, Afforadable, Free phone

DisadvantagesPoor customer service, Poor products

"...and I am here to talk about my experience with Talk Mobile. I am from the U.S. that lived in Birmingham, U.K. for one year, from March 2011 to March 2012. I bought a 20 quid a month, one year plan from Car Phone Warehouse in the Bull Ring because it was perfect for the time period I was there and they even threw in a free android to seal the deal. At the beginning, I had few problems where the internet would just stop working on my ..." Read review
07.05.2012

Ciao members have rated this review on average: very helpful

Community Level 1sicaroo22

sicaroo22

Talk Mobile - Hidden charges will probably apply!

AdvantagesFanastic and quick callcentre customer service

DisadvantagesMalicious billing, not informed of full T&C's when signing up

"I signed up for Talk Mobile's SIMple Talker sim only plan on the 24th August. It was by far the cheapest 30-day sim contract around, and for just £10 a month it came with 300 minute and 300 texts, a much better deal than any other network can provide. I'll start with the good stuff. Signing up in the Carphone Warehouse was easy and pleasant, I had no problem switching networks and all worked fine. Their phone customer service is fantastic, I was ..." Read review
10.09.2010

Ciao members have rated this review on average: helpful

brilliant service if you don't want a mobile service

AdvantagesLots of peace & quiet due to non-existant reception

DisadvantagesCan't surf naughty websites :(

"Having spotted Talkmobile's cheap tariffs and found out they use the Vodafone network I thought to myself - 'This seems like a good idea'... AND IT WAS...!!! IF I HAD WANTED TO DEVOLVE AND NOT ACTUALLY HAVE ANY SERVICE ON MY MOBILE....!!!!!!! Five minutes after putting the Talkmobile SIM into my smartfone I discovered I had no data connection or a weak data connection. Hmm, maybe its because I'm inside - so I went outside - No thats not it - no ..." Read review
07.11.2012

Ciao members have rated this review on average: somewhat helpful

Stay well clear - rubbish customer service

AdvantagesCheep

Disadvantagescustomer service

"Absolutely rubbish customer service, I originally took out a 2 year net book deal and although the coverage isn't that great (they use Voda) I got through the contract and in my last month I called and cancelled my contract (April 13). After a couple of months I noticed the payments were still coming out of my bank so I stopped the DD and emailed to get them to sort it. I then received letter in Aug saying I owe £100 I called them and they promised ..." Read review
14.01.2014

Ciao members have rated this review on average: somewhat helpful

Community Level 1Plymouthandy

Plymouthandy

Worst network ever!

Advantagespleasant and fast customer services

Disadvantagesexcessive extra charges and deposits needed

"talk mobile seemed cheap and used Vodaphone so I changed to talkmobile from orange. Then...... They charged extra for voicemail! so I changed to another of their tarrifs... at a cost! they then asked for a £100 deposit for international roaming!- I gave it as i was going on holiday and was desperate. I have never been aslked for this by any other network. They then asked for additional £50 deposit to free up internet browsing.... it would not ..." Read review
23.02.2012

Ciao members have rated this review on average: somewhat helpful

Unusable handset

AdvantagesNil

Disadvantagesa phone I cant use !

"...cant get out of it.Called Talk mobile they said call carphone warehouse, so i went back and forth and got no where fast. So I had to just pay bill and bought a payg phone.But Talk mobile sim did not work, is this another scam or what.So I could not use sim.Talk mobile left me high and dry unlit I wanted to cancel contract after two years.But this was all hot air too. They said we will call you on the day you can cancel but no call . Need I say more.Be ..." Read review
31.08.2012

Ciao members have rated this review on average: somewhat helpful

Unexplained charges and appalling billing system

AdvantagesLow cost

DisadvantagesPoor customer service and faulty billing mechanism

"...a SIM only deal with talk mobile, She has put a credit limit of £10 over and above the £8 per month charge. We have just received a bill of £808, that is right £808!. This extra charge has occurred overnight on the 25th Sept night. It appears that data was downloaded on the phone via the network, on that night, while we were at home. The phone is connected to the wi-fi at home, so this is not possible. Besides, what was the point of having a credit ..." Read review
06.11.2012

Ciao members have rated this review on average: somewhat helpful

Being Charged £56.50 for 1 phone call that I did not make!!

AdvantagesNone

DisadvantagesNo signal & charges for fictions calls???

"...instead of £7.50, I called Talk Mobile to see why & they informed me that a call was made in December 2012 to a PPI Company at £2 per minute, (56.50 for 1 call!!) I refuted making any such call & looked on my log list & could not find the number that they quoted on any day the previous month. I have never called any PPI Company!! The guy insisted that it was made from my sim card & informed me that they had already taken the money from my bank!. I ..." Read review
06.03.2013

Ciao members have rated this review on average: somewhat helpful

Community Level 1asma97

asma97

customer service very bad

Advantagesgreat package

Disadvantagespoor customer service

"I bought Talk Mobile's monthly contract on 27th May 2011 from E2save sales, for some reason I couldnít give them PAC at time of purchase. When I got my PAC code, I contacted Talk Mobile Customer services 5888. They advised me that since I havenít given PAC at the point of purchase, I will have to return the phone at local Carphone warehouse and re-order it there so that I can use my PAC for porting existing number. (The same advise was given by 2 ..." Read review
04.06.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1mobileme

mobileme

Too good to be true

Advantagesprice

Disadvantagesbad service

"...rating. They also confirmed that Talk Mobile had NOT contacted them for a credit check. Obviously just a reason to hold some of my cash and, after consideration, not worth the £2/month saving i would be making over other offers. Two weeks later and have cancelled the order as i really don't want them to hold £100 of my money for six months on some unidentified flimsy reason. Pretty useless service. They even used the phrase 'computer says no' thinking ..." Read review
20.05.2011

Ciao members have rated this review on average: somewhat helpful

Avoid Talk mobile at all costs!!!

AdvantagesNone

DisadvantagesEverything especially so called 'customer service' network also shocking

"...cannot stress enough please AVOID TALK MOBILE!!! ..." Read review
08.06.2013

Ciao members have rated this review on average: somewhat helpful

Avoid at all cost dont waste yer money

Advantagesnothing

DisadvantagesPOOR SERVICE IN EVERY DEPARTMENT

"...bar ... phone call to talk mobile again answer take it into carphone and send off for repair,gets it back and had nothing but months of trouble with phone since . dozens of calls to talkmobile and 6 visits to carphone warehouse i still have a phone not fit for purpose talk mobile has passed the buck each time and have had a guts full of this company. i have had 3 repairs 2 phones and 3 sims trying to sort this problem out , its a problem i think ..." Read review
09.08.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1maddyuk

maddyuk

Avoid them like plague..Rubbish service

AdvantagesCheaper, Unlimited 3G

DisadvantagesVery poor or no coverage

"...every time you want to talk to customer service agent. Ignore TalkMobile by all means. You might find it cheaper but soon will regret going with them. ..." Read review
07.06.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1isellapples

isellapples

Brilliant

AdvantagesGood coverage, truely unlimited internet, great text\talk limits

DisadvantagesThey used to be talktalk

"...as Grooveshark or Spotify, Thankyou Talk Mobile!! ..." Read review
31.05.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1dodgy_gooner

dodgy_gooner

Unable to get mobile data working with my SIM

AdvantagesNone

DisadvantagesPoor customer service, poor attitude.

"Signed up to Talkmobile as they seemed to provide the best deal for my needs, low texting and calls but 500MB data. Ordered a SIM only as I already had a phone, initially had problems processing my PAC code and each customer service rep said it would be fixed at a certain time but never was so on my 4th call I escalated to a TL and suddenly the SIM started to work except for data despite the automatic download of the settings. As an experieced ..." Read review
26.08.2011

Ciao members have rated this review on average: somewhat helpful



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