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Home > Internet > Online Shopping > .com Online Shopping > Taps4less.com

User Reviews

for Taps4less.com

Rating Summary based on 15 reviews

  • 5 Stars
    		6
  • 4 Stars
    		0
  • 3 Stars
    		0
  • 2 Stars
    		1
  • 1 Star
    		8

Detailed rating

  • Ability to customise
  • Customer service support
  • Layout & Design
  • Navigation
  • Prices
  		• 1.3
  		• 1.0
  		• 3.2
  		• 3.0
  		• 2.8

Review attribute filters

Previous page Next page Page 1 of 2 | 1 to 10 out of 15 Review(s)
  • 6 of 6 Ciao users found the following review helpful
    Picture of mrcarrots

    mrcarrots

    1 Star Wrong goods supplied, parts returned, money not returned - theft! 20/01/2010
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages very poor communication and will take your money and leave you with no product

    I bought an extractor fan form this company in October 2009 and they sent the product reasonably quickly. I soon realised that they had sent the incorrect version of the fan and so I contacted them via their online form to ask for a returns procedure. I had no response and so tried again - this time with a response which included a returns form. I filled in the returns form and sent it back to them. I then had to chase the pickup of the parcel as I had no contact from them. Later that week they collected the package. Since that date I have contacted them 5 times by both email and phone to find ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of gradlipbode

    gradlipbode

    2 Stars Goods not fit for purpose and refund refused 22/07/2011

    Advantages Advantages Their delivery was quite prompt

    Disadvantages Disadvantages They wriggle out of making refunds

    I bought online from Taps4Less a mixer tap for a washbasin, costing £95.99. When fitted it turned out to be totally unsuitable, producing a flow of only one litre per minute from a pressure of 0.2 bar, which is a perfectly normal pressure from a gravity-fed water system, as found in most UK bathrooms. Nowhere on the Taps4Less website does it state the water pressure required for this or most other taps that they sell. This is in contrast with numerous other retailers that I have subsequently researched who provide this information in a variety of ways: with "high pressure" or "low pressure" ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of rbetts100

    rbetts100

    1 Star Disaster, think carefully before using this company 10/06/2011
    User doesn't recommend the product

    Advantages Advantages If you lucky you may get your items fast

    Disadvantages Disadvantages If you want a refund, be prepared for a long fight.

    "Dont use, you wont get refunded if something goes wrong" I ordered a waterfall tap from Taps4Less, after 5 weeks and multiple promises it never got delivered. I cancelled the order to be told it would take 30 days to refund. 6 weeks in no refund and wont respond to my emails and never can reach accounts to discuss refund by phone. Next step, I am going to visit their premises personally. Prior to this I ordered a Shower Protector spray, again I returned under the distant selling act within the required 7 days and 2 months in I havent got a refund. American Express has taken up the fight to ... more
  • 1 of 6 Ciao users found the following review helpful
    Picture of Justice4all

    Justice4all

    1 Star Taps4less took my money and didn't supply taps! 22/10/2011

    Advantages Advantages None

    Disadvantages Disadvantages Taps4Less - without prejudice, I'd say avoid

    I am also having a tough time with Taps4Less. In summary: I ordered taps online, I paid, they processed the order. They gave me several designated delivery dates - each time no delivery. I phone and emailed. They confirmed more delivery days online and on the phone. Finally they told me the product was not even available. I checked with the supplier - the taps had been discontinued in May 2011 and I had been led to believe I could have them (in September 2011). I am fighting to get a refund - but all I get are automated messages about my demand having been sent to refunds "as a matter of ... more
  • 1 of 6 Ciao users found the following review helpful
    Picture of neilgroves

    neilgroves

    1 Star Shocking After Sales disservice 13/01/2010
    User doesn't recommend the product

    Advantages Advantages Well priced products

    Disadvantages Disadvantages Unbelievably poor and rude after sales unlike anything I have experienced for many years.

    Any company can make a mistake. The wrong item was sent despite a clear and accurate desciption of the correct item appearing on the invoice. The received item was also broken. I suspect that the item was a returned item put into the wrong box because the packaging looked like it had been opened and not carefully repackaged hence the subsequent damage. Even this I would have forgiven, if the after sales service remedied the problem. During my call it was explained that despite the item being sent being the wrong one that this was not their fault. There was no apology, and it was explained that ... more
  • 0 of 5 Ciao users found the following review helpful
    Picture of Consumer73

    Level 1 Consumer73

    Member since 27/06/2012

    Reviews written: 1

    1 Star Buyer Beware 27/06/2012
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Zero communication; zero refund

    Deal with Taps4Less at your peril! We ordered something from them on 22 May. We immediately realised we had made an error and called them ten minutes later to cancel. The person we spoke to said they'd cancel the order and we'd get a refund straight away. The money (£240) was taken from our credit card anyway. We have called and emailed regularly over the last five weeks for an update but so far we've had no refund. Every time we call they are rude and unhelpful. Apparently only the 'MD' can authorise a refund but he does not talk to customers. Every time we email they ignore us. Taps4Less has ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of Happyshpperuk

    Happyshpperuk

    5 Stars Good Shop With Fast Delivery 23/10/2009
    User recommends the product

    Advantages Advantages Free delivery and good prices

    Disadvantages Disadvantages none

    I needed a new shower valve and ceiling mounted rain shower head and the cheapest i could find was taps4less.com. It was a Hudson Reed tec thermostatic shower valve. I also order a Hydra 350mm wide shower head. I Ordered online from taps4less.com, delivery was very fast and only couple of days later and delivery was free! Fitted my new shower and head all working ok. In my opinion a very good shop with good prices and would recommend. Taps4less have a big range of bathroom and kitchen products and all the top brand names like Mira, Smeg, Trition, Ideal Standard, Franke, Hudson Reed, Deva ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of NIVLEK51

    NIVLEK51

    1 Star Taps4Less/service4less/yourmoneyreturned​4less aka Truerooms 15/06/2010
    User doesn't recommend the product

    Advantages Advantages Price

    Disadvantages Disadvantages Everything else

    Taps4Less - I should have read thereviews of these on line traders - who to get round tthe reviews are now also trading as Truerooms. The reviews don't paint half the picture - the service is between apalling and non-existent, the goods arrive late and damaged. They seem unable to use the phone or answer e-mails. Do yourself a favour and stay away. Everything looks great until they have your money. After that it's useless. In my case the goods took 4 weeks for a 5 day delivery and when they arrived all three itens were damaged. After this the response from this company was non-existent. Do ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of Geee246

    Level 1 Geee246

    Member since 16/11/2012

    Reviews written: 1

    1 Star WORST ON LINE SERVICE EVER 16/11/2012

    Advantages Advantages None

    Disadvantages Disadvantages Everything

    Firstly, I have learned a valuable lesson to research any company especially if ordering online. Ordered a shower unit and valve from this company that cost just over £400. Website said that it was in stock and delivery in 5 days. 21 days later and after numerous phone calls, still no goods so decided to cancel. They stated that I would be refunded within 30 days. Due to the poor reviews that I subsequently read and the rudeness of the staff, I initiated the charge back complaint with my bank. Ordered the same product from another company and it was on my doorstep in 2 days. Rather than go on ... more
  • 0 of 6 Ciao users found the following review helpful
    Picture of delkel

    delkel

    1 Star worst service i've ever received from an online company!!!!! 02/04/2011
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages will be without your money for weeks if you need a refund

    My experience with this company was the worst ever. I would never recommend them to anyone or ever use them again. In my opinion stay well clear. I wish that i'd read the reviews on this site first as i see that my case is not an isolated one. I had to cancel my order as they didn't dispatch it in the advertised 5 day delivery. This was a feat in itself as i too had problems getting through by phone and no answers to emails.The money is taken from your account immediately whether the item is in stock or not. In my case both items were not in stock but money was taken. I repeatedly asked for a ... more
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