Tchibo Home Shopping

Tchibo has a quite unblemished and very successful 60-year history in Germany, originally selling coffee and related products and later adding so-called non-food items. At first a strictly shop-based retail business, they eventually expanded into catalogue home shopping, then online shopping and most recently they have branched out into other European countries. So far so good. When they came to the UK, there were some teething problems - most notably ...
...find. Still, the Tchibo products (generally a limited selection of the same products on offer in Germany and despatched from Germany) were as good as ever. Great quality, especially when it came to kitchen appliances and clothes. The coffee they sold was slightly less impressive and not as good as the blends offered in Germany (still have those send over by friends directly from Germany), which was a shame. Recently I found they have stopped selling ...

Hanseat 08.04.2009 · Read full review
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Review of Tchibo Home Shopping

Consumer Opinion on Tchibo Home Shopping I hadn’t heard about Tchibo until I found a catalogue tucked inside the supplements of my Sunday newspaper. Usually I just throw the things that aren’t of interest to me into the bucket, but for some reason, I found myself compelled to leaf through this fairly thick catalogue to see what kind of merchandise they were selling. The layout of my opinion contains the following categories: 1). Catalogue ...
...Returns Collection 7). Other Tchibo Services 8). Conclusion 1). Catalogue Layout I was impressed by the layout of the catalogue and realised that most of its contents were unusual and things that you’d have to trawl for hours through your local High Street to find. Products were clearly displayed with accurate descriptions and easily identifiable prices. 2). Products Unlike other catalogues whose clothes collection takes up more pages ...

GavMan 30.11.2003 (14.12.2003) · Read full review
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Review of Tchibo Home Shopping

...hubby reads this). Tchibo came to London in 1991, a relatively new concept idea. Its pioneer is Marc Hertz and he started it all in 1951. It originally was just a coffee shop but has since introduced coffee, cake and shopping. It made its mark in Europe big time before heading here and its origins ( whoops I nearly typed oranges then) came from Switzerland. To describe its way of shop in a few words is basically a smaller version and speedier version ...
...catalogue is available in any Tchibo coffee shop (by the front door) and is free to take. They change their goods for sale each week and every month produces a new book. Basically if there is something you like the week you see that magazine, get it. By week 2 I doubt if its there. I made that mistake by buying one fleece blanket in my Uxbridge store, I couldn’t struggle with two blankets. When I get it home I loved it, it was huge and squidgy, ...

debbie_marway 24.08.2004 · Read full review
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Review of Tchibo Home Shopping

...far. Who are they? Tchibo are a German company who origionally entered the UK market in 1991 just supplying coffee to hotel chains, restaurants, offices etc. They then opened coffee shop, initially in London, selling fresh coffee. They have expanded into non food items since then and now have over 40 shops selling low cost, high quality clothes, homeware etc. The mail order service started in 2002. What do they sell? Coffee - you can choose ...
...Clothes/Shoes, especially good for outdoor and sports wear. Sports equipment ie. golf clubs, keep fit products. Homewear - a varied range for kitchen, garden bedding etc. Misc. All sorts of gadgets and odd bits and pieces. How do you buy? There are a full list of shops on their website. This is the ideal way to buy as you can see what you are getting in bright ,unfussy surroundings. You also get to have a cup of the wonderful coffee. When I ...

fluffy20 08.05.2006 · Read full review
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Review of Tchibo Home Shopping

I know tchibo from Germany - where I am originally from. I never had a problem buying there nor with the home shopping service in Germany. So when I discovered tchibo in the Uk I thought "Yeah! A shop I can trust to order!" But boy, was I proofed to be wrong! ********************************************************************************************************** First a bit of history: tchibo was founded by Max Herz and Carl Tchilling-Hiryan ...
...The idea for the name tchibo was simply taken from the name Tchi(lling) and the word "Bohne" which is German for bean. Tchibo was born! Carl Tchilling-Hiryan quit after a few years and after the death of Max Herz in 1965 his son Günter Herz took over. After a few changes it is now owned by three of his brothers and their mother. It all started with one little shop in 1955 and by now they have expanded to over 850 shops in Germany alone. They started ...

missmarplejunior 02.02.2005 · Read full review
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Review of Tchibo Home Shopping

I placed an order at Tchibo Home Shopping Service, on their web site, I then received by email their news letter which stated that as a new customer, I could receive free packaging and postage if I entered this number when I placed my order . As I had already placed my order I could not enter the number to obtain the free P&P. So I emailed Tchibo twice to try and get this issue resolved, but did not receive any replies to my emails . I then sent ...
...of the order on the Tchibo web site, and received a confirmation email that the parcel would be collected on Friday 30 December 2005 between 8 am and 8 pm. I waited in all day for the courier to collect the parcel, but no courier turned up to collect the parcel. I then phoned Tchibo's premium rate phone number on 31 December 2005 and spoke to a customer services representative, he was not very helpful telling me that I would have to redial again ...

billyandbenny 06.01.2006 (17.03.2006) · Read full review
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Review of Tchibo Home Shopping

...I get an email from Tchibo inviting me to check out their goods, every week I deleted it until finally one week I actually checked them out and realised they actually stock some nice products. Placing the order So at the end of September I placed an order for a a sleek metallic toaster and a sleek fast boil kettle. The ordering process was a doddle and I received an email straight away confirming my order-so far so good. Ten days pass and my order ...
...them an email asking when it would be likely to arrive. The email was ignored but about a week later my order arrives. With great excitement I open the box only to find a beautiful toaster and a lovely.....................................pair of slippers (not even in my size I hasten to add!) Contacting Customer Services (1) So I bang out another email stating that I've waited nearly three weeks blah! blah! blah!....................guess what? No ...

maestro2001 23.01.2004 · Read full review
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Review of Tchibo Home Shopping

...for less money. Tchibo had a free loan off me of nearly £400 for nearly two months. I have since ordered of the much maligned Ebuyer and have bought a PC which I have reviewed. Hopefully this draws a veil over the whole sordid business. ...

JeffFromPoole 21.04.2006 (31.05.2006) · Read full review
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Review of Tchibo Home Shopping

I purchased a Tchibo vacuum cleaner in 2006. It has had little work because its not really good for heavy work, so I use another brand for the main work. The vacuum recently needed a small part. I contacted Tchibo helpdesk they asked me to send all the details by email and said they would get in touch with Germany to see if they were allowed to supply me with a part. I wanted to buy the part, not get it for nothing. I have also been in touch with ...

truthhurtsA1 28.05.2008 · Read full review
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Review of Tchibo Home Shopping

I have been using Tchibo for online shopping ever since the website was launched in the UK and on the whole have been very happy with both the customer service and the items I have purchased. I mainly buy children's clothes as they seem to fit my children who are taller than average very well and are of good quality. They stand up to frequent washing - the pyjamas, t-shirts, .jumpers, trousers etc. worn by my 2 children have now been passed on to ...
...not have to ring up Tchibo customer services - I can ring her directly and arrange when she will come and pick the items up. We have arranged a suitable place where parcels can be left and collected from, so no waiting in for me or repeated attempts for her to deliver. We have had some problems with an electrical item - however as it was within the three year warranty, it was replaced (twice) without any questions. When the third item didn't work ...

lola9999 10.12.2006 · Read full review
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Review of Tchibo Home Shopping

...new things and be sure you get 3 year garantee on electrical stuff and would be able to return anything if you change your mind, then Tchibo is a place for you. As a benifit you get firendly service, low prices and great things. Extremely useful to buy presents there ...

Olgita2 04.11.2004 (15.03.2005) · Read full review
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Review of Tchibo Home Shopping

...for collections and delivery, not Tchibo themselves. the whole thing is outsourced, Parcelnet outsource to whitevan drivers! A nice little chat with the customer care line and i soon realised that Parcelnet is the bain of their lives, nothing but trouble apparently, but Tchibo is unwilling to listern to complaints about the Parcelnet. The staff were extremeley helpful, and whats better they dont seem to actually like Parcelnet. The next time ...

Outsourcer 26.11.2006 · Read full review
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Review of Tchibo Home Shopping

Tchibo is one of the worst companies I have had the misfortune to deal with in a long time. We ordered a play shop for our 2 year old daughter at the beginning of November. When it didn't arrive 4 weeks later we were told that it was lost in the post and 'being looked into'. In an attempt to get our daughter her present before christmas we then ordered anther shop. When I phoned to enquire as to the whereabouts of the second shop I was told that ...
...on the website. I then cancelled both orders and bought a different shop elsewhere. 2 weeks later and I am still waiting for a refund. Try phoning the customer support line and you wait at least 30 mins for an answer. WARNING If you can get it somewhere else then do!!! ...

mellliee 20.12.2007 · Read full review
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Review of Tchibo Home Shopping

Some of the products from Tchibo appear to be okay, we have quite a few in our house! My dad first started shopping there and the rest of the house followed suit, we've so far got an iron, a dvd player and a few mini bits, but the snag for me was the stereo I got one Christmas. Within the first month it started to play up, the CDs themselves were brand new so I knew it couldn't be a problem with them. It would say that the CD drive was empty when ...
...on any CD. It would create error messages, and the door would get stuck. In the end I secretly rang customer services, as I didn't want my dad to know I was having trouble, as it was a Christmas present. The person on the other end of the phone didn't seem to have much to say other than they could refund me, which was pointless as it wasn't me that had bought it. I still have it, but I really only use it for connecting to my mp3 player so that I ...

borgybabe 17.05.2007 · Read full review
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Review of Tchibo Home Shopping

I felt confident to place an order on line after I patronized their shops for a number of years. The order was never delivered. They appear to be unclear as to when they would return the payment I made. One of my students who, like me, placed an order on line after she initially liked their branch at Islington has just told me that she has been waiting for a refund since March 2005 for an order that was never delivered. There also seems to be a ...
...When a dissatisfied customer emails them a number of times, they tend to block the emails that have become a subject of nuisance. They have just done it to me. After many promises since early December that I would be receiving a refund within 48 hours I am still waiting. Now that I am unable to communicate with them, since they block my emails, and their telephones just play music, I am left without alternative but to report them to the Trading Standards ...

Riamos 04.01.2006 · Read full review
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Review of Tchibo Home Shopping