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Home > Shopping > Offline Shopping > Mail Order / Catalogue Shopping > Tchibo Home Shopping
Bright Tchibo logo

User Reviews

for Tchibo Home Shopping

Rating Summary based on 17 reviews

  • 5 Stars
    		3
  • 4 Stars
    		3
  • 3 Stars
    		1
  • 2 Stars
    		1
  • 1 Star
    		9

Detailed rating

  • Range of products
  • Speed of delivery
  • Value for Money
  		• 3.6
  		• 2.0
  		• 3.8
Previous page Next page Page 1 of 2 | 1 to 10 out of 17 Review(s)
  • 11 of 11 Ciao users found the following review helpful
    Picture of Hanseat

    Hanseat

    1 Star Tchibo - German quality meets British customer service standards 08/04/2009
    User doesn't recommend the product

    Advantages Advantages A good range of great quality products for the home as well as clothes and sports equipment.

    Disadvantages Disadvantages Atrocious customer service. Frequent order delays. Slow delivery and problematic returns.

    Tchibo has a quite unblemished and very successful 60-year history in Germany, originally selling coffee and related products and later adding so-called non-food items. At first a strictly shop-based retail business, they eventually expanded into catalogue home shopping, then online shopping and most recently they have branched out into other European countries. So far so good. When they came to the UK, there were some teething problems - most notably their cheaply bought postcode data base which did not even remotely cover all UK addresses, excluding some customers from online shopping. But ... more
  • 33 of 33 Ciao users found the following review helpful
    Picture of GavMan

    GavMan

    1 Star WISH I'D THROWN IT IN THE BIN 30/11/2003
    User doesn't recommend the product

    Advantages Advantages Clear design of catalogue

    Disadvantages Disadvantages Horrific customer service

    Consumer Opinion on Tchibo Home Shopping I hadn’t heard about Tchibo until I found a catalogue tucked inside the supplements of my Sunday newspaper. Usually I just throw the things that aren’t of interest to me into the bucket, but for some reason, I found myself compelled to leaf through this fairly thick catalogue to see what kind of merchandise they were selling. The layout of my opinion contains the following categories: 1). Catalogue Layout 2). Products 3). Prices 4). Easiness of Ordering 5). Speed of Delivery 6). Customer Services & Returns Collection 7). Other Tchibo ... more
  • 48 of 48 Ciao users found the following review helpful
    Picture of debbie_marway

    debbie_marway

    5 Stars Ikea's little brother but with no meat balls 24/08/2004
    User recommends the product

    Advantages Advantages Its cheap as chips but good quality

    Disadvantages Disadvantages got to be quick

    What is Tchibo? No it’s not a new sexual position from The Tantric Sex Manual. It’s not a Japanese word for sneeze either. What this means is SHOPPING. Oh I love that word, sometimes better than sex itself (I did say sometimes incase hubby reads this). Tchibo came to London in 1991, a relatively new concept idea. Its pioneer is Marc Hertz and he started it all in 1951. It originally was just a coffee shop but has since introduced coffee, cake and shopping. It made its mark in Europe big time before heading here and its origins ( whoops I nearly typed oranges then) came from Switzerland. To ... more
  • 24 of 24 Ciao users found the following review helpful
    Picture of fluffy20

    fluffy20

    4 Stars Cheap and cheerful 08/05/2006
    User recommends the product

    Advantages Advantages Good value for money, New products all the time.

    Disadvantages Disadvantages Stock runs out quickly.

    I have read many mixed reviews for this company but I have been impressed so far. Who are they? Tchibo are a German company who origionally entered the UK market in 1991 just supplying coffee to hotel chains, restaurants, offices etc. They then opened coffee shop, initially in London, selling fresh coffee. They have expanded into non food items since then and now have over 40 shops selling low cost, high quality clothes, homeware etc. The mail order service started in 2002. What do they sell? Coffee - you can choose fresh beans or ground. This makes their shops smell gorgeous. Clothes/Shoes ... more
  • 15 of 15 Ciao users found the following review helpful
    Picture of missmarplejunior

    missmarplejunior

    3 Stars tchibo - here I come... not anymore 02/02/2005
    User doesn't recommend the product

    Advantages Advantages mostly good value

    Disadvantages Disadvantages home shopping

    I know tchibo from Germany - where I am originally from. I never had a problem buying there nor with the home shopping service in Germany. So when I discovered tchibo in the Uk I thought "Yeah! A shop I can trust to order!" But boy, was I proofed to be wrong! ****************************************​* ****************************************​***** ******************** First a bit of history: tchibo was founded by Max Herz and Carl Tchilling-Hiryan in 1949 in Germany. Their idea was to sell fresh coffee through mail order. The idea for the name tchibo was simply taken from the name Tchi(lling) ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of billyandbenny

    Level 1 billyandbenny

    Member since 17/09/2005

    Reviews written: 5

    1 Star Tchibo Home Shopping Service 06/01/2006
    User doesn't recommend the product

    Advantages Advantages Seem reasonably priced items

    Disadvantages Disadvantages Poor customer service, do not uplift returns when arranged

    I placed an order at Tchibo Home Shopping Service, on their web site, I then received by email their news letter which stated that as a new customer, I could receive free packaging and postage if I entered this number when I placed my order . As I had already placed my order I could not enter the number to obtain the free P&P. So I emailed Tchibo twice to try and get this issue resolved, but did not receive any replies to my emails . I then sent another email asking for Tchibo to arrange collection of the order as I felt disappointed having not received the free P&P, but did not receive a ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of maestro2001

    maestro2001

    1 Star Anyone for tea??? 23/01/2004
    User doesn't recommend the product

    Advantages Advantages Great Value for Money

    Disadvantages Disadvantages Customer Services from Hell!!

    Every week I get an email from Tchibo inviting me to check out their goods, every week I deleted it until finally one week I actually checked them out and realised they actually stock some nice products. Placing the order So at the end of September I placed an order for a a sleek metallic toaster and a sleek fast boil kettle. The ordering process was a doddle and I received an email straight away confirming my order-so far so good. Ten days pass and my order still hasn't arrived so being an impatient sort I send them an email asking when it would be likely to arrive. The email was ignored but ... more
  • 28 of 28 Ciao users found the following review helpful
    Picture of JeffFromPoole

    JeffFromPoole

    1 Star I'm sorry I bothered 21/04/2006
    User doesn't recommend the product

    Advantages Advantages Good Prices, quirky choices

    Disadvantages Disadvantages Customer service from Hell

    I ordered a PC on line. It was great value and was delivered quite promptly, the fly in the ointment was that it was faulty, failed to boot with a memory parity error, no matter, these things happen, and I wasn't about to hold it against them. It was one of these faults that I could fix in 5 minutes with a new memory chip, but I had paid for a new PC and called the customer dis-service line and they agreed to pick it up. To make it easy for them I gave my wife's work address, so that there would be somebody in. The courier failed to turn up on the appointed day so I called them and arranged ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of truthhurtsA1

    truthhurtsA1

    1 Star Tchibo Vacuum cleaner 28/05/2008
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages Tchibo will not supply parts

    I purchased a Tchibo vacuum cleaner in 2006. It has had little work because its not really good for heavy work, so I use another brand for the main work. The vacuum recently needed a small part. I contacted Tchibo helpdesk they asked me to send all the details by email and said they would get in touch with Germany to see if they were allowed to supply me with a part. I wanted to buy the part, not get it for nothing. I have also been in touch with numerous repairers and also suppliers of spare parts. No one handles parts for Tchibo vacuums but Tchibo. Despite several emails and phone calls ... more
  • 13 of 16 Ciao users found the following review helpful
    Picture of lola9999

    lola9999

    5 Stars Tchibo Home Shopping 10/12/2006
    User recommends the product

    Advantages Advantages Good value for money

    Disadvantages Disadvantages Stock sells out fast

    I have been using Tchibo for online shopping ever since the website was launched in the UK and on the whole have been very happy with both the customer service and the items I have purchased. I mainly buy children's clothes as they seem to fit my children who are taller than average very well and are of good quality. They stand up to frequent washing - the pyjamas, t-shirts, .jumpers, trousers etc. worn by my 2 children have now been passed on to their younger cousins and still look good. The children also like the duvet covers and pillow cases. My purchases are delivered by a local courier ... more
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