Tchibo Home Shopping

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Reviews - Tchibo Home Shopping

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Not for me

A good range of great quality products for the hom...

Atrocious customer service. Frequent order delays....

Tchibo has a quite unblemished and very successful 60-year history in Germany, originally selling coffee and related products and later adding so-called non-food items. At first a strictly shop-based retail business, they eventually expanded into catalogue home shopping, then online shopping and...

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Not for me

Clear design of catalogue

Horrific customer service

Consumer Opinion on Tchibo Home Shopping I hadn’t heard about Tchibo until I found a catalogue tucked inside the supplements of my Sunday newspaper. Usually I just throw the things that aren’t of interest to me into the bucket, but for some reason, I found myself compelled to leaf...

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Excellent

Its cheap as chips but good quality

got to be quick

What is Tchibo? No it’s not a new sexual position from The Tantric Sex Manual. It’s not a Japanese word for sneeze either. What this means is SHOPPING. Oh I love that word, sometimes better than sex itself (I did say sometimes incase hubby reads this). Tchibo came to London in 1991, a relatively...

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Super

“Cheap and cheerful”

published 08/05/2006

Good value for money, New products all the time.

Stock runs out quickly.

I have read many mixed reviews for this company but I have been impressed so far. Who are they? Tchibo are a German company who origionally entered the UK market in 1991 just supplying coffee to hotel chains, restaurants, offices etc. They then opened coffee shop, initially in London, selling...

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Good

mostly good value

home shopping

I know tchibo from Germany - where I am originally from. I never had a problem buying there nor with the home shopping service in Germany. So when I discovered tchibo in the Uk I thought "Yeah! A shop I can trust to order!" But boy, was I proofed to be wrong...

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Not for me

“Tchibo Home Shopping Service”

published 06/01/2006

Seem reasonably priced items

Poor customer service, do not uplift returns when ...

I placed an order at Tchibo Home Shopping Service, on their web site, I then received by email their news letter which stated that as a new customer, I could receive free packaging and postage if I entered this number when I placed my order . As I had already placed my order I could not enter the...

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Not for me

“I'm sorry I bothered”

published 21/04/2006

Good Prices, quirky choices

Customer service from Hell

I ordered a PC on line. It was great value and was delivered quite promptly, the fly in the ointment was that it was faulty, failed to boot with a memory parity error, no matter, these things happen, and I wasn't about to hold it against them. It was one of these faults that I could fix in 5...

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Not for me

“Anyone for tea???”

published 23/01/2004

Great Value for Money

Customer Services from Hell!!

Every week I get an email from Tchibo inviting me to check out their goods, every week I deleted it until finally one week I actually checked them out and realised they actually stock some nice products. Placing the order So at the end of September I placed an order for a a sleek metallic toaster...

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Not for me

“Tchibo Vacuum cleaner”

published 28/05/2008

none

Tchibo will not supply parts

I purchased a Tchibo vacuum cleaner in 2006. It has had little work because its not really good for heavy work, so I use another brand for the main work. The vacuum recently needed a small part. I contacted Tchibo helpdesk they asked me to send all the details by email and said they would get in...

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Excellent

“Tchibo Home Shopping”

published 10/12/2006

Good value for money

Stock sells out fast

I have been using Tchibo for online shopping ever since the website was launched in the UK and on the whole have been very happy with both the customer service and the items I have purchased. I mainly buy children's clothes as they seem to fit my children who are taller than average very well and...

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Super

“A new experience”

published 04/11/2004

Cheap german company - no time limit on returns

Stocks are limited

Truly a nice shop. every wednesday a new theme in. They sell everything from ski wear and mountatin bikes to dvd recoders and laptops. The whole point is every week they get a whole new thing in stock. However they keep the old stuff for up to 6 weeks. You get German quality for german prices. It...

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Not for me

“Awful company”

published 20/12/2007

none

non existant customer service

Tchibo is one of the worst companies I have had the misfortune to deal with in a long time. We ordered a play shop for our 2 year old daughter at the beginning of November. When it didn't arrive 4 weeks later we were told that it was lost in the post and 'being looked into'. In an attempt to get...

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Excellent

Clear Catalogue and friendly staff

Parcelnet

Hi, I've been a solid customer of Tchibos for only a few months and have already realised that this is an exciting business... but it has problems. I've had problems with the products i have purchase and like others i have tried to get them uplifted... Yes like everyone else, the couier never...

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Satisfactory

“Tchibo- don't bother”

published 17/05/2007

Good range of products

Products are poor quality and customer service is ...

Some of the products from Tchibo appear to be okay, we have quite a few in our house! My dad first started shopping there and the rest of the house followed suit, we've so far got an iron, a dvd player and a few mini bits, but the snag for me was the stereo I got one Christmas. Within the first...

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Super

Good value for money

Expensive 0870 customer services number. returns p...

I would suggest returning goods via the post office and keep the receipt, rather than waiting for a courier to turn up and collect which in my case they never did. Having returned goods using the Post Office, customer services refunded the postage promptly after I called them. Received a full...

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