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Home > Shopping > Offline Shopping > PrePaid Phone Cards and Prefix Dialling (CPS) > Telephonics Integrated Telephony Ltd
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User Reviews

for Telephonics Integrated Telephony Ltd

Rating Summary based on 13 reviews

  • 5 Stars
    		3
  • 4 Stars
    		1
  • 3 Stars
    		1
  • 2 Stars
    		0
  • 1 Star
    		8

Detailed rating

  • Accuracy of Charges
  • Customer service quality
  • Customer service waiting times
  • Line Quality
  • Range of services (call waiting, etc)
  		• 2.4
  		• 2.3
  		• 2.6
  		• 3.2
  		• 2.4

Review attribute filters

Previous page Next page Page 1 of 2 | 1 to 10 out of 13 Review(s)
  • 6 of 6 Ciao users found the following review helpful
    Picture of Daktari99

    Daktari99

    1 Star Ofcom should look closely at this company 10/03/2009
    User doesn't recommend the product

    Advantages Advantages It can only be a matter of time before Ofcom acts to bring this company into line.

    Disadvantages Disadvantages Rude and unscrupulous staff. Uncommunicative. Aggressive bullying attitude to customers.

    In my opinion This company has a maverick attitude to all accepted business practices. It never takes responsibility for its own shortcomings and if you try to move to another supplier it will slam your phone lines which I understand is against the law and try to make it impossible for you to switch. It will also probably charge you in excess of £3000 to terminate the contract if the MD feels that he has a tiny chance of getting away with it. NB The company considers that it is your responsibility to check their website to ensure your Terms and Conditions have not been updated . It obviously ... more
  • 50 of 53 Ciao users found the following review helpful
    1 Star Quick review of Telephonics Integrated Telephony Ltd by biggmabs 30/07/2008
    Beware of being billed twice for the same call, being charged for freephone numbers and a billing dept that is staffed by morons, I have had problems since Jan 2008 and its always blamed on their new system, emails go unanswered and complaints fall on deaf ears. This is a totally amateur operation with non existent customer service, call charges are cheap (when correct) but I wish I'd never had any dealings with them, I for one will be changing provider as soon as my contract expires, beware of the £2,500 "admin charge" if you want to end your contract early, ... more
  • 24 of 26 Ciao users found the following review helpful
    1 Star Quick review of Telephonics Integrated Telephony Ltd by hopetobehelpfull 08/01/2009
    We joined Telephonics in 2002 because they offerred big discounts on call charges. Initially their service was good, calls charges were very cheap, billing was prompt and apparently accurate. The service deteriorated over the years however, with charges increasing substantially without prior notification, intermittent, and inaccurate billing etc. In early 2008 they slammed some of our lines, without warning and without our permission, and refused to let BT take them back even though we wanted them to. As a result we cancelled our contract with them when renewal was due. They are now taking us to court for breach of contract. ... more
  • 23 of 27 Ciao users found the following review helpful
    1 Star Quick review of Telephonics Integrated Telephony Ltd by theyarecrap 09/09/2008
    the worst telephone service provider ever used. they will cut you off bill you for things that you havent had, and take you to court for breach of contract when you havent breached it. They will forge documents and slam you from other providers, be aware that recently trading standards tried to find them working from any of their registered locations, and were unsuccessful. They have an accountant and letterbox addresses, so when things go wrong and you want to see them you cant. They use an online solicitor who will write and lodge an online CCJ against you. This information ... more
  • 2 of 3 Ciao users found the following review helpful
    Picture of JoeSmith12

    JoeSmith12

    5 Stars Very pleasing customer service and great value 19/02/2009
    User recommends the product

    Advantages Advantages Saves you money

    Disadvantages Disadvantages none

    I would deffinately recommend this company to anyone. The prices are very competitive and have saved me lots of money. I have only had to contact them once with a minor enquiry and the staff were very proffesional and extremely helpful. I trust this company and don't feel any need to look elsewhere because with Telephonics I know exactly where I stand. I noticed no loss in line quaIity compared to BT. I can't think of anything else to say about this company other than if you want to save money and realise the value of first class customer service then give Telephonics a go. This review needs ... more
  • 1 of 2 Ciao users found the following review helpful
    Picture of tonyf78

    tonyf78

    4 Stars Telephonics - From an Insider 19/03/2009
    User recommends the product

    Advantages Advantages Cheap Calls

    Disadvantages Disadvantages Not BT

    Having done quite a bit of work for Telephonics (I'm not on the staff I hasten to add!) I don't understand where all the vitriol is coming from?!! I must have overheard hundreds of calls while in their office - ranging from telesales to customer faults and billing issues (usually late payers). It's a busy place. I have to say that all the staff treat the customers with respect, always give an honest answer (as far as my limited knowledge of telecoms goes!) and bend over backwards to accomodate late payers (its worrying how many there are in this recession). There will always be customers with ... more
  • 5 of 13 Ciao users found the following review helpful
    Picture of RichardDavis

    RichardDavis

    3 Stars Telephonics 15/05/2006
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages No Comment

    Although I have tried, it appears that this review cannot be removed, only edited. I have edited this review in such a way as to make it as neutral as possible. The review has to be at least 120 words long. I am not making any comments about any service provided. I am writing as an an individual, and the original review was written in the same manner, and there was, and is, no reference to my employer. Blah blah blah blah blah.Blah blah blah blah.Blah blah. blah. Blah blah blah.Blah blah blah blah.Blah blah. blah. Blah blah blah.Blah blah blah blah.Blah blah. blah. Blah blah blah.Blah blah ... more
  • 2 of 5 Ciao users found the following review helpful
    Picture of markw1961

    markw1961

    1 Star Carlsberg don't do phone companies. 09/03/2009
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Once your with them, you cant switch to anyone else without the threat of court

    Carlsberg dont do phone companys and if they did, they certainly wouldnt be telephonics. We signed with them over the phone last year and they took our line rental over without our permission. When we tried to get it back with BT telephonics sent us a solicitors letter threatening to sue us for £3500. We are a small family run company and have never been in debt since we started in 1985. In my opinion, they are just bullys which is why I cant wait to leave them and get back with BT. If you do a search on them in google you see that they are currently being investigated by offcom and otelo and ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of greysnout

    greysnout

    1 Star you have been warned 28/08/2009
    User doesn't recommend the product

    Advantages Advantages nada. zilch,zero, none that I can imagine.

    Disadvantages Disadvantages this box is too small

    Check this out - be very aware. http://www.ofcom.org.uk/bulletins/compbu​llindex/compbullcompcases/ cw998/ I have NEVER come accross such a DREADFUL company in many, many years of business. From my personal experience the , so called, TIT customer services department seem to delight in mind games, misinformation and deception. Of course, TIT may change in view of the Ofcom fine etc, and for the sake of their existing customers, I hope they do. However, look around for a better deal. Ofcom warned them before and they dont appear to have taken much notice. Do not think that ofcom can help you ... more
  • 0 of 2 Ciao users found the following review helpful
    Picture of tintagelwizard

    tintagelwizard

    1 Star Telephonics Integrated Technology Ltd 08/05/2009
    User doesn't recommend the product

    Advantages Advantages None whatsoever

    Disadvantages Disadvantages Everything, loss of lines, huge bills and a court summons

    A word of warning to ANYONE, business or likewise who is thinking of switching thier calls or lines to Telephonics Integrated Telephony Ltd. This Company has been investigated by OFCOM and found to be in breach of thier operating guidelines. When you start dealing with this company, you will benefit from cheaper calls initially, you will be unable to change provider without your lines being slammed - you will not have a contract with them and they will try to take you to court for breach of a non existant contract. DO NOT DEAL WITH THIS COMPANY UNDER ANY CIRCUMSTANCES. You will never get a ... more
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