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1-15 of 64 reviews Show most helpful reviews first Newest first

 

Tesco - the good, the bad and the ugly!

AdvantagesThey do respond to complaints

DisadvantagesThey don't always make the necessary improvements

"I have always admired Tesco - they have a very good range and they do it well. I have always felt that they followed the market closely and responded well to what customers wanted. Sadly, more recently I feel they have started to miss the point and I find that increasingly I am becoming dissatisfied with my shopping experience when I go there. I am a regular Tesco shopper, my preferred time to go for my weekly shop is bright and early (about 8.00am) ..." Read review
23.11.2006

Ciao members have rated this review on average: very helpful

Community Level 1moniclare

moniclare

tesco grocery site not customer friendly

Advantagesthe experience of knowing how tesco online staff are trained

Disadvantagesthe experience of knowing how tesco online staff are trained

"Tesco website NOT customer friendly. in my opinion as I wasted two hours of my life. I decided that I would try grocery home delivery service through Tesco. I am not a web novice so I was pretty confident that I can take in most of the details on display and could work out the format used by tesco. I found the Help page which had numerous headings and many links to query pages - I checked a few which I thought would be relevant. I did not systematiclly ..." Read review
29.01.2008

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Community Level 1craigwinsl...

craigwinslade

very rude customer service at cleckheaton store

Advantagesno advantages of tesco customer service at cleckheaton and batley branch

Disadvantagesmany people are wanting employment and tesco staff should be made to be polite

"...always do my shopping at tesco but recently have found the customer service to be very rude and not helpful at all. infact they are downright nasty and i have been embarassed and made to feel very foolish for the 3rd time in a matter of a few months. if the staff (customer services) feel that it is a acceptable to treat customers this way then i can see customers going elsewhere to do their shopping. i for one will not be going to tesco again. 1st ..." Read review
17.02.2009

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Community Level 1Maisee

Maisee

Every little helps not

Advantagesclose to home

Disadvantagesappalling cutomer service

"...at the Macclesfield Hibel Road Tesco one night as I left the store.The reason was I had parked in a disabled spot without a badge.Granted he wasnt to know that I was on 7 medications and had constant hip pain and find it hard to get out of my car unless the door is really wide,but it was 9.40pm and he would not stop shouting over the top of me as I tried to explain this to him and so I got in my car and drove off. A couple of weeks later, having avoided ..." Read review
02.03.2009

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Community Level 1lindy2011

lindy2011

Russell Hobbs toaster .....unable to toast whole slice of bread!

AdvantagesNONE

DisadvantagesDoes not toast a full slice of bread.

"This is the first time I have felt the need to complain about a product. Russell Hobbs Seattle Toaster in Black. Takes four slices. The product looks nice, however this is the only good thing I have to say about it. When toasting bread, it doesn't toast the whole slice. Its as though the slot isn't deep enough. Its only toasting just over 3/4 of a slice, Really really disappointing and annoying. I have thought about cutting off the crusts to see ..." Read review
05.01.2012

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Community Level 5BeeHappy

BeeHappy

FIVE STARS TO YOU TESCO

Advantagesgood aftercare service and care for customers prompt

Disadvantagesnone

"...DVD 9/4/02 at £99.49 from Tesco local store. Reasons for purchase:- 1) Recommended by a relative 2) Wanted to up date our existing DVD 3) The colour came in a silver finish which matched out TV 4) This DVD player was able to play multi region DVD’s and not all players will (i.e. if you purchase an imported DVD for example from cdwow.com they will play on this machine) – worth checking out can save money on films…….. 5) The price at under ..." Read review
28.03.2003

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Community Level 2badger_qui...

badger_quiche

Every Little Helps??

AdvantagesLocal stores services aren't all that bad

DisadvantagesHead office have little to no concern for company policy

"Right, let's get cracking. Tesco is perhaps the most well-known supermarket in the UK, boasting competitive prices and their famous "every little helps" line. Last year they were reported as having the highest market share of all UK supermarkets, and record sales of about £3 billion (I think). Heck, even I have worked there (up until November 2004), so it's not half bad. Today, I am writing a review on their head offices' customer service from the ..." Read review
23.06.2005

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Community Level 1almaa31

almaa31

customer service? What customer service?

Advantagesit used to be very good...

Disadvantagesawful customer service if you get problems with your order!

"...many times last year from Tesco online shopping and never had a single problem. Everything was brilliant. I moved away and decided recently to start shopping again on line. The morning when my first delivery -2 days after my order- was due, a person from the store called me and said I wouldn't be delivered because my debit card had been declined. My card was fine and I had money on my account etc. so I assumed I had entered the wrong card number (though ..." Read review
31.07.2003

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Community Level 1jonwatts

jonwatts

Very impressed-Tesco customer service succeeded where Sony failed

AdvantagesVery fast resolution, over and above what I was expecting.

DisadvantagesNone

"...Sony VAIO laptop from a Tesco store in January for approximately £360. It was the ex-display / demonstration model. I was assured at the time of purchase that this would not affect the warranty. Some months later the "P" key fell off. I contacted Sony and they said the warranty was invalid because it was the ex-display model. They quoted me £230 to fix the broken P key. I contacted Tesco customer services on the phone and they said that, despite ..." Read review
06.10.2009

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Community Level 1DISABLED

Quick review of Tesco Customer Service

"I am reviewing Tesco's disabled parking policy. I am disabled with a disabled badge and cannot find a parking space when I visit the Tesco store in Prescot. It's full of able bodied people. I have complained to your Head Office. Your company makes millions but you treat your customers with utter contempt. I have made a complaint to our local radio station. PS I spend £150 a week in your store.
24.05.2007

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Community Level 1aviking

Quick review of Tesco Customer Service

"Purchased a big bunch of Tulips last Monday which had been reduced from £10 down to £3 from Tesco in Aylesbury. It wasn't until today when I was clearing my purse out and looked at the receipt that I noticed I had been charged the full £10. So on my way home from work one week later (today) went back to the same store and was told that I should have kept the reduced sticker. I was also informed (in an almost smug way that this is their 'Policy') Even if I have it, it will be somewhere in the bottom of the bin. I came home and wanted to phone a Customer Service Person who I could complain to and the only telephone number that I could find was an automated one and as the topics didn't quite match what I wanted the phone message asked me to stay on line. Someone came to the phone and without even saying hello put the phone down and cut me off - this happened twice!!!! What should I do now? I actually feel like giving them my complete bin tomorrow but I don't think it would fit in my car.
24.04.2007

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Community Level 1gjw2009

gjw2009

Tesco customer experience POOR

AdvantagesValue for money

DisadvantagesPoor management and customer care

"...not bother. In my local Tesco Metro, you have to queue up for half an hour on a Saturday to get lottery, cigarettes. There are only 2 tills available (used to be 4) and you can have up to 3 items of shopping. Most of the time only one person serving as the other is dealing with customer services desk. Managers are just strolling around chatting and not giving a damn about the customers. Today I queued for 28 minutes, and 1 poor girl serving. The management ..." Read review
13.12.2008

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Community Level 1Rik6969

Rik6969

Tesco Direct - 'delivery' charges

AdvantagesOk for those with more money than sense

Disadvantagescheaper to use Argos

"Tesco Direct Charges I am aggrieved by the marketing of items in the 'Tesco Extra' catalogue. On attempting to place an order in-store (Hertford), I was told that there is a 'delivery' charge of £5 for items under £25. (my item was £24.95). When I mentioned that I was to collect the item in-store, and it was not for home delivery, I was informed that the charge was for "delivery to the store", which could be avoided by "spending a few pence extra ..." Read review
22.07.2008

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Community Level 1Grump

Grump

Perfect for stressed out working mothers

AdvantagesBest produce picked for you, no queueing, no carrying

DisadvantagesCant buy reduced items, only special offers

"...using an online supermarket because Tesco sent me a £10 voucher. As the cost of delivery is only £3 (more at weekends) it seemed worth having a go. It does take some time to navigate through the site so you need a shopping list before you start. They have special offer pages which help and everything is organised into 'aisles' as in the shop itself. The only problem with this is when it is not immediately obvious where a particular product may ..." Read review
01.07.2003

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Community Level 1Hector07

Hector07

Don't deliver. Don't inform you.

Advantageson 3rd time of calling customer services were very apologetic and gave e-voucher

DisadvantagesStill no Tesco groceries. Huge amounts of wasted time. Stress.

"Tesco Online for Delivery should have been 9-11pm yesterday (10/2/09), the order hadn't arrived by 11.30 but the Tesco customer service line was closed at 11.00pm - why doesn't the line stay open until all groceries should have been delivered? This morning I called about the order and was cut off twice! Finally (after 45 minutes) when I did get through the earliest they could deliver was 2 days after original failed date. I understand that SNOW might ..." Read review
11.02.2009

Ciao members have rated this review on average: helpful



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