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1-15 of 69 reviews Show most helpful reviews first Newest first


Tesco Home Delivery Service

AdvantagesVery reliable service

DisadvantagesShort shelf life items need us by dates checked

"...years taken advantage of the Tesco home delivery service. For the simple reason I hate going to the supermarket. I always seem to get stressed out by out of control kids or people with massive long lists not looking where they are going. As a result I got more bruises than I did when I played football. What I do now is place an order once a month online and top it up with fruit and vegetables in between direct from the store. The Home Delivery ..." Read review

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Not everything is quite what it appears at first glance

AdvantagesClubcard points if you can get 'em.

Disadvantagesbroken click and collect, no competitive pricing, Item probably won't arrive, refund system broken

"...with my modern Experience of Tesco and Tesco Direct? After moving into central Edinburgh, I find that the stores no longer stock entertainment items and have staff who are unable to perform the simplest of tasks. This caused me to turn to Tesco Direct, the convenient way to buy these same products and even earn clubcard points! I ordered a 3DS game last Tuesday, used my clubcard vouchers and was given an estimated delivery date of Saturday, sounds ..." Read review

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Community Level 7dabmim


You can have it but only if its on the shelf

Advantagescheap, wide range of goods, delivered to your door.

Disadvantages£5 delivery, out of stock goods.

"Tesco direct.com (Saffron Walden Store delivery) I began using Tesco direct, when my wife got her job. Being disabled the service seemed ideal for me, as I couldn’t carry much from the shops on my wheelchair. All was relatively ok to start with, and the products that were out of stock were replaced with adequate replacements. However, last Christmas I did quite a big shop: Mainly to get all my drink, for the festive season. Along with ..." Read review

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Community Level 1peidta


Tesco Direct Is it Good bad or just plain ugly

AdvantagesThey always turn up on time. You no longer have to go in person

DisadvantagesIt can take to long to do your shopping when you are first starting out

"...trolley with the dodgy wheel around Tesco on a busy Saturday or Sunday afternoon. ..." Read review

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Community Level 1juetoo


Great Value

AdvantagesBrilliant prices and a generally hassle free service.

DisadvantagesI haven't found any yet

"...place my first order with Tesco Direct, and have never looked back! This is a marvellous service and offers exceptionally good value for money. My order included 4 pairs of childrens shoes, 4 girls tops and a pair of childrens shorts, all of which came to slightly under £30 (including delivery charges). The quality of all of these items was excellent, as was the delivery service ( they were delivered within 3 days).The customer service was quick ..." Read review

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Community Level 1chaddha1


Tesco Direct

AdvantagesNothing on this occassion

Disadvantagesworst after sales, lies, lies and no customer care

"Terrible customer service. They do not value the customer at all. Takes hours to get through to after sales, the team you need when things go wrong and they think because they are busy is a reasonable excuse for 40 mins on hold with no response. They valued my time and me with a pitiful gesture of £20 and made me feel rude for not being happy. Well get it right and deal with customers with respect. After sales do lie, they started at £5 ..." Read review

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I like it.

Advantagesrange and cost

Disadvantagessome epicurian delights are missing a better range of olive oils, and perhaps Blue-Mountain coffee

"...had a bad experience with Tesco direct in the five years I have used them.Their drivers are always polite and helpful. They have never been late or missed a delivery. Rarely a replacement is offered or an item is missing, this is always sorted out with a phone call or with the driver. You may now be thinking that I am some kind of fawning creep, honestly dudes I am not, this is a good business that offers good value and efficiency. Their customer ..." Read review

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Community Level 5cabletow


welcome to the computer age

Advantagesa true service

Disadvantagesnone yet

"...email, websites, photos and videos. Tesco direct has really, however, changed my life. Tesco direct is the abiltiy to do my home grocery shopping on line. Order the cd, load it on your computer, log on, and the product lines are updated. I then browse, store those regular shopping items in my favourites and select the items I want to purchase. Log on again, order, select my delivery date and time, and hey presto my shopping comes to me. £5 is ..." Read review

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Community Level 2wingardium23


Convenience needs to be balanced with quality

Advantagesconvenience; charge can be cheaper than other stores

Disadvantagesunpredictable delivery times; defrosted food; lower-quality products given

"I used Tesco Direct regularly (every week) for several months, and I feel somewhat ambivalent about the entire process. ===General comments on delivery service=== On one hand, it is convenient to have one's shopping delivered. Although Tesco charge for delivery, their delivery is often (although not always) cheaper than Sainsburys' if you are a smaller household (i.e. spending less than £40 on one shop). On the flip side, Sainsburys give you a one-hour ..." Read review

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Community Level 5innercircle


Tescos - Not always perfect

AdvantagesYou don't leave the house

DisadvantagesYou do not always receive what you want.

"Tesco's - I love Tesco shopping but the last time I shopped on line they excelled themselves after many problems with them in the past. Here’s my story. Back in October last year I placed an order of over £120.00 worth of groceries, unfortunately not everything arrived and when I ordered 30p crumpets to be substituted with £1.00 crumpets I was not amused. However most of the order arrived intact except for a few broken eggs and few bashed apples ..." Read review

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Community Level 1lajohnson


Thank Heavens for Tesco Home Shopping

AdvantagesThey bring the stuff to you

DisadvantagesBut now and then they make little mistakes!

"I started ordering my shopping on-line because my two little angels (!!) didn't like going shopping. I have to admit I'm not very keen myself - all that queuing, etc. (Plus I have been known to get a bit lethal with the shopping trolley!). I had only shopped at Tesco's once previously but as they were the only store offering home shopping in my neck of the woods (sunny Rochdale), I thought I'd give them a go. The home page sometimes has a bit ..." Read review

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Community Level 2damionh


Direct and to no point

AdvantagesEver growing product range ....

Disadvantages... that (for me), wasnt in stock

"...wife and I ordered via Tesco Direct a "Fifi and the Flowertots" bedding set for our little girls first bed. Excited, we went to collect from the store after dismantling the cot and putting up her new "princess" four poster single bed. On arriving at the store to collect we were told that the linen wasnt there but the kind lady told us that she would check why. 5 mins passed (5 minutes is enough to wait on the telephone) then 10, 15 and finally ..." Read review

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Community Level 2Will


Never again

AdvantagesClubcard Points

DisadvantagesRude Customer Service, Dated Customer & Order Databases

"Drawn to Tesco Direct by the thousands of Clubcard points and seemingly cheap prices I ordered a DVD player and electric shaver. The order process was simple and quick though I felt the site lack the additional product information one familiar with amazon would expect (user reviews, ratings, etc). Were I a simple consumer, my rating would end here as within 5 working days I'd have received the goods and probably be very happy. However, it's ..." Read review

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Community Level 1Jenson


Fast and Efficient

AdvantagesUser friendly website, free delivery, Tesco Clubcard points, good value for money

DisadvantagesSometimes slow to download pictures, stock changes

"...So I decided to try Tesco Direct instead. THEIR RANGE I found that there was a good choice of kettles; in terms of styles, brands, colours and prices. THE SITE This was very user friendly, once I had registered with them. There is a clear photo and concise details of each product. THE COST I paid just over £18 for a morphy Richards kettle (with a 2 year guarantee). Post and packaging was free! And I will even get my Tesco Club card points! EXTRA ..." Read review

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AdvantagesExcellent service and very helpful staff!!


"...I must write and praise Tesco Direct up for their excellent service when it comes to their delivery service. A couple of weeks ago ! was looking for a petrol lawnmower as ours had gone and departed to the lawnmower heaven last year and we were trying to mow our large garden with a small electric mower. Well with all the rain we have had this year it was getting impossible to do, as the longer it got the wetter it stayed , so there was know way I was ..." Read review

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