User reviews

Filter by
Review type
  • Quick reviews (2)
  • standard reviews (67)
Product rating
  • (17)
  • (12)
  • (4)
  • (9)
  • (27)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Super

“Tesco Home Delivery Service”

published 04/02/2009

Very reliable service

Short shelf life items need us by dates checked

Background: High Wycombe delivery. I have for the past two years taken advantage of the Tesco home delivery service. For the simple reason I hate going to the supermarket. I always seem to get stressed out by out of control kids or people with massive long lists not looking where they are going...

> Read review

Range of products
Value for Money
Speed of delivery

Did you find this review helpful? Yes 0

Not for me

Clubcard points if you can get 'em.

broken click and collect, no competitive pricing, ...

Where to start with my modern Experience of Tesco and Tesco Direct? After moving into central Edinburgh, I find that the stores no longer stock entertainment items and have staff who are unable to perform the simplest of tasks. This caused me to turn to Tesco Direct, the convenient way to buy...

> Read review

Range of products
Value for Money
Speed of delivery

Did you find this review helpful? Yes 0

Super

They always turn up on time. You no longer have to...

It can take to long to do your shopping when you a...

Living in Yorkshire it has taken the guys and girls at Tesco a little while to bring their amazing on-line shopping service into our area. Which at the time I found frustrating. However now that it has arrived it has made our life just that little bit easier and my blood pressure a little bit...

> Read review

Did you find this review helpful? Yes 0

Good

cheap, wide range of goods, delivered to your door...

£5 delivery, out of stock goods.

Tesco direct.com (Saffron Walden Store delivery) I began using Tesco direct, when my wife got her job. Being disabled the service seemed ideal for me, as I couldn’t carry much from the shops on my wheelchair. All was relatively ok to start with, and the products that were out of stock were...

> Read review

Did you find this review helpful? Yes 0

Excellent

“Tescos - Not always perfect”

published 14/05/2007

You don't leave the house

You do not always receive what you want.

Tesco's - I love Tesco shopping but the last time I shopped on line they excelled themselves after many problems with them in the past. Here’s my story. Back in October last year I placed an order of over £120.00 worth of groceries, unfortunately not everything arrived and when I ordered 30p...

> Read review

Range of products
Value for Money
Speed of delivery

Did you find this review helpful? Yes 0

Satisfactory

convenience; charge can be cheaper than other stor...

unpredictable delivery times; defrosted food; lowe...

I used Tesco Direct regularly (every week) for several months, and I feel somewhat ambivalent about the entire process. General comments on delivery service On one hand, it is convenient to have one's shopping delivered. Although Tesco charge for delivery, their delivery is often (although not...

> Read review

Range of products
Value for Money
Speed of delivery

Did you find this review helpful? Yes 0

Excellent

“welcome to the computer age”

published 23/09/2001

a true service

none yet

This is the first use of my home computer that is really useful. To date I have played with email, websites, photos and videos. Tesco direct has really, however, changed my life. Tesco direct is the abiltiy to do my home grocery shopping on line. Order the cd, load it on your computer, log on...

> Read review

Did you find this review helpful? Yes 0

Excellent

“Great Value”

published 22/04/2001

Brilliant prices and a generally hassle free servi...

I haven't found any yet

I have recently plucked up enough courage to place my first order with Tesco Direct, and have never looked back! This is a marvellous service and offers exceptionally good value for money. My order included 4 pairs of childrens shoes, 4 girls tops and a pair of childrens shorts, all of which came...

> Read review

Did you find this review helpful? Yes 0

Excellent

They bring the stuff to you

But now and then they make little mistakes!

I started ordering my shopping on-line because my two little angels (!!) didn't like going shopping. I have to admit I'm not very keen myself - all that queuing, etc. (Plus I have been known to get a bit lethal with the shopping trolley!). I had only shopped at Tesco's once previously but as they...

> Read review

Did you find this review helpful? Yes 0

Satisfactory

“Direct and to no point”

published 14/07/2008

Ever growing product range ....

... that (for me), wasnt in stock

Mine unfortunately is one of those frustrating experiences that you just put down to plain bad customer services. My wife and I ordered via Tesco Direct a "Fifi and the Flowertots" bedding set for our little girls first bed. Excited, we went to collect from the store after dismantling the cot and...

> Read review

Range of products
Value for Money
Speed of delivery

Did you find this review helpful? Yes 0

Excellent

Excellent service and very helpful staff!!

None

I thought that I must write and praise Tesco Direct up for their excellent service when it comes to their delivery service. A couple of weeks ago ! was looking for a petrol lawnmower as ours had gone and departed to the lawnmower heaven last year and we were trying to mow our large garden with a...

> Read review

Range of products
Value for Money
Speed of delivery

Did you find this review helpful? Yes 0

Not for me

“Never again”

published 07/07/2004

Clubcard Points

Rude Customer Service, Dated Customer & Order Data...

Drawn to Tesco Direct by the thousands of Clubcard points and seemingly cheap prices I ordered a DVD player and electric shaver. The order process was simple and quick though I felt the site lack the additional product information one familiar with amazon would expect (user reviews, ratings, etc)...

> Read review

Did you find this review helpful? Yes 0

Super

Customer service is faultless

None (yet)

I'm lazy, I admit it. So when I found a car seat by Tesco's for £20 but would mean a 15 mile drive to a store that stocked them, I decided to order over the internet. So off I went, logged in, ordered and paid for, all very quickly and all quite easily. In fact the hardest part was getting hubby...

> Read review

Did you find this review helpful? Yes 0

Excellent

“Tesco's a winner yet again!”

published 13/05/2007

Great Prices, Wide Range of Products, Clubcard Poi...

Some items temporarily out of stock.

My Experience I’m a loyal Tesco supermarket customer so when I heard about the new Tesco Direct service I was really pleased that there was someone else out there competing with the likes of Argos and Woolworths. I searched on the site for products that I had been looking for and was amazed at...

> Read review

Range of products
Value for Money
Speed of delivery

Did you find this review helpful? Yes 0

Excellent

“Fast and Efficient”

published 02/07/2001

User friendly website, free delivery, Tesco Clubca...

Sometimes slow to download pictures, stock changes

I recently needed to buy a kettle but didn;t feel like traipsing around the shops to find such a mundane item. So I decided to try Tesco Direct instead. THEIR RANGE I found that there was a good choice of kettles; in terms of styles, brands, colours and prices. THE SITE This was very user...

> Read review

Did you find this review helpful? Yes 0

Our recommendation for