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Home > Shopping > Offline Shopping > Mail Order / Catalogue Shopping > Tesco Direct

User Reviews

for Tesco Direct

Rating Summary based on 66 reviews

  • 5 Stars
    		15
  • 4 Stars
    		12
  • 3 Stars
    		4
  • 2 Stars
    		8
  • 1 Star
    		27

Detailed rating

  • Range of products
  • Speed of delivery
  • Value for Money
  		• 3.6
  		• 2.6
  		• 2.8
Previous page Next page Page 1 of 7 | 1 to 10 out of 66 Review(s)
  • 91 of 91 Ciao users found the following review helpful
    Picture of CPTDANIELS

    Level 8 CPTDANIELS

    Member since 14/06/2003

    Reviews written: 395

    4 Stars Tesco Home Delivery Service 04/02/2009
    User recommends the product

    Advantages Advantages Very reliable service

    Disadvantages Disadvantages Short shelf life items need us by dates checked

    Background: High Wycombe delivery. I have for the past two years taken advantage of the Tesco home delivery service. For the simple reason I hate going to the supermarket. I always seem to get stressed out by out of control kids or people with massive long lists not looking where they are going. As a result I got more bruises than I did when I played football. What I do now is place an order once a month online and top it up with fruit and vegetables in between direct from the store. The Home Delivery service is an excellent idea for those who struggle to get to the shops for example the ... more
  • 2 of 2 Ciao users found the following review helpful
    Picture of AnonymouseUser

    Level 1 AnonymouseUser

    Member since 28/04/2013

    Reviews written: 1

    1 Star Not everything is quite what it appears at first glance 28/04/2013

    Advantages Advantages Clubcard points if you can get 'em.

    Disadvantages Disadvantages broken click and collect, no competitive pricing, Item probably won't arrive, refund system broken

    Where to start with my modern Experience of Tesco and Tesco Direct? After moving into central Edinburgh, I find that the stores no longer stock entertainment items and have staff who are unable to perform the simplest of tasks. This caused me to turn to Tesco Direct, the convenient way to buy these same products and even earn clubcard points! I ordered a 3DS game last Tuesday, used my clubcard vouchers and was given an estimated delivery date of Saturday, sounds great so far. Friday came and passed, no despatched item, so I e-mailed customer services to avoid a coslty 0845 call at 5PM on a ... more
  • 21 of 22 Ciao users found the following review helpful
    Picture of dabmim

    dabmim

    3 Stars You can have it but only if its on the shelf 15/05/2001
    User recommends the product

    Advantages Advantages cheap, wide range of goods, delivered to your door.

    Disadvantages Disadvantages £5 delivery, out of stock goods.

    Tesco direct.com (Saffron Walden Store delivery) I began using Tesco direct, when my wife got her job. Being disabled the service seemed ideal for me, as I couldn’t carry much from the shops on my wheelchair. All was relatively ok to start with, and the products that were out of stock were replaced with adequate replacements. However, last Christmas I did quite a big shop: Mainly to get all my drink, for the festive season. Along with a lot of other bits and pieces, I clicked to place my order. When it came however, I was very disheartened. I had only a fraction of the drink I had ... more
  • 21 of 21 Ciao users found the following review helpful
    Picture of peidta

    peidta

    4 Stars Tesco Direct Is it Good bad or just plain ugly 28/07/2001
    User recommends the product

    Advantages Advantages They always turn up on time. You no longer have to go in person

    Disadvantages Disadvantages It can take to long to do your shopping when you are first starting out

    Living in Yorkshire it has taken the guys and girls at Tesco a little while to bring their amazing on-line shopping service into our area. Which at the time I found frustrating. However now that it has arrived it has made our life just that little bit easier and my blood pressure a little bit lower. My first experience of using their service was some what slow and at time irritating. I have found that their search engine comes up with the most unlikely items first when you are looking for something as basic as Tomatoes. It does get to the item you want though eventually. Now that I have used ... more
  • 14 of 14 Ciao users found the following review helpful
    Picture of juetoo

    juetoo

    5 Stars Great Value 22/04/2001
    User recommends the product

    Advantages Advantages Brilliant prices and a generally hassle free service.

    Disadvantages Disadvantages I haven't found any yet

    I have recently plucked up enough courage to place my first order with Tesco Direct, and have never looked back! This is a marvellous service and offers exceptionally good value for money. My order included 4 pairs of childrens shoes, 4 girls tops and a pair of childrens shorts, all of which came to slightly under £30 (including delivery charges). The quality of all of these items was excellent, as was the delivery service ( they were delivered within 3 days).The customer service was quick and efficient when I wished to exchange two items for different sizes, as it was all arranged over the ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of mostexcellent

    Level 1 mostexcellent

    Member since 27/05/2012

    Reviews written: 1

    5 Stars I like it. 27/05/2012

    Advantages Advantages range and cost

    Disadvantages Disadvantages some epicurian delights are missing a better range of olive oils, and perhaps Blue-Mountain coffee

    I have never had a bad experience with Tesco direct in the five years I have used them.Their drivers are always polite and helpful. They have never been late or missed a delivery. Rarely a replacement is offered or an item is missing, this is always sorted out with a phone call or with the driver. You may now be thinking that I am some kind of fawning creep, honestly dudes I am not, this is a good business that offers good value and efficiency. Their customer service is up-to-scratch as well, whatever other people may have written. I am not a penny-pincher either I can afford to shop anywhere ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of chaddha1

    chaddha1

    1 Star Tesco Direct 08/12/2011

    Advantages Advantages Nothing on this occassion

    Disadvantages Disadvantages worst after sales, lies, lies and no customer care

    Terrible customer service. They do not value the customer at all. Takes hours to get through to after sales, the team you need when things go wrong and they think because they are busy is a reasonable excuse for 40 mins on hold with no response. They valued my time and me with a pitiful gesture of £20 and made me feel rude for not being happy. Well get it right and deal with customers with respect. After sales do lie, they started at £5 and weent up in £5 installments. but bare in mind every time the make a offer they say that is the most the system allows so obviously a lie becuase the next ... more
  • 17 of 17 Ciao users found the following review helpful
    Picture of cabletow

    cabletow

    5 Stars welcome to the computer age 23/09/2001
    User recommends the product

    Advantages Advantages a true service

    Disadvantages Disadvantages none yet

    This is the first use of my home computer that is really useful. To date I have played with email, websites, photos and videos. Tesco direct has really, however, changed my life. Tesco direct is the abiltiy to do my home grocery shopping on line. Order the cd, load it on your computer, log on, and the product lines are updated. I then browse, store those regular shopping items in my favourites and select the items I want to purchase. Log on again, order, select my delivery date and time, and hey presto my shopping comes to me. £5 is the delivery charge. If there is a problem Tesco have been ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of wingardium23

    wingardium23

    2 Stars Convenience needs to be balanced with quality 21/11/2009
    User recommends the product

    Advantages Advantages convenience; charge can be cheaper than other stores

    Disadvantages Disadvantages unpredictable delivery times; defrosted food; lower-quality products given

    I used Tesco Direct regularly (every week) for several months, and I feel somewhat ambivalent about the entire process. General comments on delivery service On one hand, it is convenient to have one's shopping delivered. Although Tesco charge for delivery, their delivery is often (although not always) cheaper than Sainsburys' if you are a smaller household (i.e. spending less than £40 on one shop). On the flip side, Sainsburys give you a one-hour time slot, rather than a two-hour time slot, which Tesco gives. I have found quite frequently that Tesco delivery quite close to the end of the two ... more
  • 10 of 11 Ciao users found the following review helpful
    Picture of innercircle

    innercircle

    5 Stars Tescos - Not always perfect 14/05/2007
    User recommends the product

    Advantages Advantages You don't leave the house

    Disadvantages Disadvantages You do not always receive what you want.

    Tesco's - I love Tesco shopping but the last time I shopped on line they excelled themselves after many problems with them in the past. Here’s my story. Back in October last year I placed an order of over £120.00 worth of groceries, unfortunately not everything arrived and when I ordered 30p crumpets to be substituted with £1.00 crumpets I was not amused. However most of the order arrived intact except for a few broken eggs and few bashed apples and some of the products lifespan was not as long as I expected. The other downside to it was all my multi buy offers and buy one get one free offers ... more
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