Advantages: reliable, fast and reasonably priced with good support Disadvantages: the modem, and you use your landline phone more often
...read around I understand that Tesco.net may have been overwhelmed with requests for Broadband and their infrastructure was not necessarily capable of dealing with the huge initial demand. I do believe that £17.97 is good value for money, and of course there are the 17 clubcard points each month as well.
Our experience is, I honestly believe, the exception rather than the rule. The helpline people did their very best for us, spending far more that ... ...been good if they had offered something, even a £5 voucher for our inconvenience would have been nice, after all they did disconnect us prematurely. However, dwelling on past problems doesn't change the 'now' and what we've got is great!
The www.Tesco.net website is very informative.
Separate from www.Tesco.com which is the shopping site, it's possible to check and make changes to your account using a secure connection. There is information about ...
mum52 24.05.2005 (09.06.2005)
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Ciao members have rated this review on average: very helpful Review of Tesco.net ISP
Advantages: Compression on downloads, free trial, competitive £13 a month fees. Disadvantages: One too many disconnections at peak times.
...line for instant help. The Tesco.net page also has a pretty good help section to cover off the most commonly hit problems you may encounter.
If I got less frequent disconnections (usually once or twice a night in the week) then I’d have little cause to fault Tesco here on their ISP offering, which incidentally is technically run by NTL. However as I stand now I will keep the BT account running and probably will make a decision who to stick with ... ...will be moving soon (anyone want to buy a 2 bed detached bungalow on the Oxford/Northants border??) and one criteria is that my next place has ADSL or Cable (which I had for two years before moving here!) As far as I can gather Tesco do not yet offer broadband, they only offer dial-up packages. I guess they will do a BB offering soon, as most ISP’s now do so. The 3 packages you can get from Tesco are 'Anytime' at £12.99 per month, Daytime at £5.99 ...
alflavor 16.08.2003
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...to search Help on the tesco.net site on how to do it, not go to the email help, as currently it tells you nothing in there. Once set up, I've had no problems with my mail account at all.
Then I set up my newsgroups in outlook express, this was very easy and I was surprised to find there are loads more newsgroups available on tesco than there are on BT's newsgroup list. I do find that some nights between 6pm and 11pm, I cant download new newsgroup ... ...annoying. However I did find this to be a major problem when I first signed up, but in the last 8 weeks its only happened 5 or 6 times. (Not that many for an addict).
Tesco automatically disconnect you if you remain inactive for 10 minutes, you can change your PC settings to fix this, or various websites offer free downloads to solve this problem.
In regards to the termination of service problems. I know people who have used and left Tesco with ...
finspang 13.08.2003 (16.08.2003)
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Ciao members have rated this review on average: very helpful Review of Tesco.net ISP
Advantages: User friendly and very reliable. Three Tariffs to choose from Anytime, Daytime and PayAsYouGo. Disadvantages: You get cut off automatically after ten minutes of 'inactivity' online, with no warning!
...and politely. Tesco.net is a good ISP for anyone who is not totally secure using the net, as they really do feed you through just about anything you can think of!
All I can say is TRY IT - it costs you nothing at the moment for the first month, and you will probably be pleasantly surprised at the efficiency. The software is very easy to install from disc or online. It has excellent, clear and uncluttered screens that are geared to suit new users ... ...scheme easily and also plenty of offers from Tesco! Being Tesco, you will find that your screen is doing its best to get you to shop online, but ignore it, and you have a very good ISP underneath it all.
The three main schemes are Anytime, currently one of the cheapest 24/7’s around at £12.99 per month with no fixed term contract. At the moment they are offering the first month free, with no strings attached. Their Anytime does actually mean ...
Arbrette 22.03.2003
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Ciao members have rated this review on average: very helpful Review of Tesco.net ISP
Advantages: Cheap Disadvantages: server cuts you off, they wont let you leave.
...of these people who thought Tesco.net was the best thing since alot of internet providers when I joined them. Cheap quite reliable and most of all easy to access.
Until that is I came to disconnect in November 02, at the time everything went ok, smoothly no complaints.
That is until 20th of May 2003, this letter arrives you have not paid you line rental for the last five months the sum of £65.37 is now owed to us. Please pay otherwise you shall ... ...now in logger heads with Tesco.Net and I would strongly advise you not to sign up to the if u intend on leaving them ever! I will add more when I finally get a result of this one way or the other! RESULT!!!
After sending them an email complaining about the situation at hand and threatening with the prospect of taking the situation to BBC's Watchdog they have decided that I do not owe them this money and it was a mistake on their behalf. It was obviously ...
Kelmisty 26.05.2003 (27.05.2003)
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Ciao members have rated this review on average: very helpful Review of Tesco.net ISP
Advantages: Cheap and easy to set up Disadvantages: Slow on downloads.
Having kicked NTL into touch I looked around for a different or better broadband service. I tried several but found them expensive or difficult to get in my area. I also realised that I did not really need broadband and narrow band or dial-up as it is more commonly known would suit me better. Most suppliers charge almost as much as broadband. My Son -in-Law told me about his system which was Tesco. I happened to be passing their superstore a week ... ...I went to the information desk and was given a CD and a leaflet containing the different options and prices.
Broadband; (512k speed) £19.97 per month with no download limits. Free connection and modem with an optional security package for 50p a month.
Dial up. Anytime £12.49 a month. Also with security package.
Daytime £5.99 a moth plus security package at 50p. Pay as you go at 3p per minute (peak charge) 1p a minute (all other times).This can ...
nigelblue 18.04.2005
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Ciao members have rated this review on average: very helpful Review of Tesco.net ISP
Advantages: Great choice of services, something for everyone. Disadvantages: No warning when the connection is going to be cut off.
...On the whole, I find Tesco.net to be a great ISP and would recommend it to anyone. Give it a try for a month, but as someone told me, don’t buy their disk at the checkout, ring and request one and they send it to you for nowt! All the money you’ll be spending to get online, that 50p will come in handy!!!!!! ...
charliegreywolf 12.09.2003
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Ciao members have rated this review on average: very helpful Review of Tesco.net ISP
Advantages: Only £12.49 a month unlimited access, not too slow, easy to use Disadvantages: Disconnects after 2 hours, poor help on website
...and some free webspace and Tesco.net seemed the best option to go for and so far I have not been disappointed.
I have been using Tesco.net for 6 months now and have experienced no significant problems. I occasionally find the line is very slow but this tends to be because of the fact I'm using a 56k modem and I try to download too much stuff at once! Occasionally it takes a couple of attempts to connect but it tries an alternate number (still free) ... ...a month to use Tesco.net and this is available any time of the day or night and you incur no extra charges.
Initial charges can be 50p for the CD but I 'borrowed' an ISP phone number from someone else to quickly connect to the Internet and I downloaded the software free of charge. It was very easy to install and configure and the software updates itself when necessary to give you the most up-to-date features.
An annoying aspect of Tesco.net software ...
AyCeeUK 27.02.2004
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Ciao members have rated this review on average: helpful Review of Tesco.net ISP
Advantages: Reliable, stable, no maximum monthly limit, easy to install & excellent value. Disadvantages: Dial up only, but broadband due soon. No notice of cutoff. Free Status telephone line not always up to date.
Prior to using Tesconet I used, Freeserve, 0800dial (oh what a bunch of losers), IC24 and found it an absolute pain trying to get connected. Tesconet connects first time at about 98% of the time. Installation is a doddle whether 1st time or reinstalling and you get the option to pay by Direct Debit online! There is no monthly connection limit of 150 hours unlike a lot of others but there is no warning when the 2 hour cut-off comes round (minor niggle). ... ...help is fairly good especially when setting up email accounts. At £12.49 per month it has to be excellent value (and you get the first two months for the price of one pretty often). I believe Tesonet Broadband service is due at the end of Sept 2004 - that's what I'm waiting for. Down time is absolutely minimal but the free Status Telephone line doesn't always tell the truth, especially when it's a short term email problem. All in all an excellent ...
biffo1261 30.08.2004
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Advantages: cheap, reliable, excellent service staff Disadvantages: 50p per min helpdesk
I have been with Tesco.net for 5 months now. I ordered their ISP access cd when I was working abroad and it had arrived when I had arrived back home a week later.
It was a cinch (sp?) to install, and the fact that I had previously been using and had uninstalled another ISP (freeserve) didn't provide many problems.
I am on Tesco anytime which costs me £12.99 a month direct debit. I found this to be one of the cheapest ones around, and as someone ... ...is an excellent deal.
You get 15mb of free webspace
Webmail (so you can access your email abroad)
5 email addresses
The only con that I have found is that the helpdesk costs 50p a min. However, when I did have a tecnical problem due to the remains of Freeserves Outlook programme, I was very pleased with the fact that my call was instantly answered at 9pm on a Friday night. The man on the other end was beyond helpful and as soon as he realised ...
crystaltipps5648 22.03.2004
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Advantages: Cheap, Can connect first time anytime. Disadvantages: Can be slow at peak times, Tesco dialler.
...unavailable. I have been using Tesco.net dial-up for about ten months now after deciding that my previous ISP was charging too much for a declining service.
I was paying £14.99 before so was a little sceptical when i saw this for just £12.49 a month, but it soon surpassed my initial expectations of a cheap; no frills service that was nothing more than average. Signing up with Tesco.net was quick and easy and all done over the Internet. Generally ... ...I have tried to dial-up. I have found it to be very reliable at off peak times with very few unexplained cut-offs. You are also given your own web space and email account should you need it.
There are a few downfalls to this service the first would have to be the dial-up software you have to use, although it is easy to use for beginners, I found it restrictive as you can't change any of the connection settings to try and speed up / tweak the service. ...
elston 31.08.2005
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Ciao members have rated this review on average: helpful Review of Tesco.net ISP
Advantages: CHEAP. EASILY OBTAINABLE. GOOD CUSTOMER SERVICE. Disadvantages: DISCONNECTS AFTER TWO HOURS SO YOU NEED TO RE DIAL UP
...a fast service from Tesco, no problems whatsoever and I can stay online for as long as I want all for £12.49! I am more than happy to recommend Tesco.net dial up to anyone and everyone and no, I am not a family member of the Tesco empire. :) ...
karl4thewhites 31.10.2006
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Advantages: none Disadvantages: useless customer service. cant believe anything they say
After being with tesco for over two years, my computer went wrong i purchases another which came with free internet for 6 months with another isp.
I decided to try and cancel the tesco net to save some money. I searched the net to do this but couldnt find a link to cancel. I sent emails to tesco but they were never replied to. I rang the helpline number to be given another number. I rang this number to be given another number, this went on until ... ...sixth person knew how to cancel my internet or so she said. When my bank statement came i was still being charged. I rang tesco again and they assured be it had been cancelled. I checked and couldnt acess the internet via tesco.
Tesco continued to take money from my account for 8 months despite the monthly phone call. What tesco dont tell you whe n you set up internet with then is that they dont set it up as a direct debit. They in fact keep your ...
cattyce 08.12.2006 (09.12.2006)
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I used to have my internet with Tesco, BUT NOT ANYMORE.
One day last year I tried connecting to the internet, and I was unable to. I contacted Tesco's helpline where I was told I had not paid my last direct debit. When I informed them I had and I had my bank statement as proof I was told it would cost me £30.00 payable immediately by credit card, I was dumbfounded. I asked to speak to a supervisor and I was duly put through. After explaining everything ... ...argued my innocence and the bank statement I had proving that I had paid, but everything I said went on deaf ears.
I did have DVD rental, Internet, and I did all my shopping at Tesco's, but since their stuborness in this matter I have stopped all my Tesco membership, and I have never crossed into one of their shops in six months.
I now shop at ASDA, the prices are cheaper, and the staff listen to your needs.TESCO has got much to big for it's own ...
warrenlewis 15.08.2007
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Ciao members have rated this review on average: helpful Review of Tesco.net ISP
Advantages: Very Cheap ! Disadvantages: Disconnects every 2hours !
Althougth Tesco internet is very cheap and quite easy to use it can also be rather annoying when it automatically disconnects every 2 hours. Tesco charge just £13 a month for unlimited internet access. With this monthly charge you get a a number free email addresses and a decent amount of web space.
One of the main disadvantages of Tesco is that the techinical helpline is charged at a national rate i have also had to use this technical help service ... ...have to admit they were quite helpful in solving my problems.
I would recommend Tesco interent to those who are not looking to be online 24/7 and to those who are not wanting tyo download large files.
A tesco broadband is also avaliable at £20 a month, unlimited accsess. ...
allsosimple 25.10.2004
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