The Carphone Warehouse

...written customer services opinions in the past, I’d like to point out that this is solely under the customer service category and therefore will not (as it shouldn’t) include detailed product information*** Ever since Charles Dunstone set up the Carphone Warehouse in the late eighties he has placed a major emphasis on customer services. As the mobile phone industry has grown Carphone Warehouse have too. Whilst, in general, businesses in Britain ...
...few and far between, with the industry aimed solely at those at the top end of the earning spectrum, now you can buy them from your local supermarket for under £40. So after several encounters with the Carphone Warehouse in the last two months I decided to evaluate their customer service performance. Shop: The Carphone Warehouse now has shops in every major town and city in the UK totalling well over one thousand, which ultimately provides the ...

Benniash 11.12.2003 · Read full review
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Review of The Carphone Warehouse

...to shout much louder about the Carphone warehouse. I’ve done the independent local chains, the specialised network dealerships and the major electrical stores; it was now my chance to try out a National independent chain; "On a bank holiday Monday?" Shouts my other half – of course, everyone else is having street parties or at the seaside or local show – what better day? I must confess I have approached the Carphone Warehouse each time I have sought ...
...queues, and not being the most patient of people I can never be bothered to wait and my goodness have I paid for that impatience? So now it was their turn. THEIR NETWORKS Carphone Warehouse are probably the most indicative company of a National Independent chain, they sell phones on the following networks: o Vodaphone o O2 o Fresh o T-Mobile o Orange o Virgin Mobile WHAT DO THEY SELL? Mobile phones, lots and lots of them, I really was spoilt ...

sue.51 03.06.2002 (10.08.2002) · Read full review
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Review of The Carphone Warehouse

...a mobile phone ever since the technology became generally available here in Ireland in the late 1980’s. I can’t even remember the manufacturer of my first phone, ( think it was Motorola?) but it was “mobile” only in the sense that you didn’t have to physically plug it into a phone jack in order to make a call. It was basically just a handset, the size and shape of these old black phones from the 1950’s and 1960’s, ...
...the top of a battery that was about the same size as your average car battery is today. You even dialled the number with an old circular dial ring, although it WAS possible to charge it from your cigarette lighter socket in the car. My first true “mobile”, in the sense that you could carry it around without hiring a JCB, cost me over £1,200, and you had to nearly take out a second mortgage to pay the monthly bill, so high were the call ...

the_mad_cabbie 21.07.2001 (23.10.2001) · Read full review
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Review of The Carphone Warehouse

Last week I took the plunge and bought a new mobile. Because I wasn't actually bothered about keeping my number I cancelled the contract I was on and decided to start a new contract so that I could take advantage of the numerous special offers. After a good search on the Web I decided which phone I wanted and that the best deal was at Carphone Warehouse. I didn't want to order online (why wait for delivery when I could walk out of the shop with one?) ...
...some enquiries. ~~~ The Store ~~~ The store itself was a large outlet on the outskirts of town. This particular store has the benefit of free parking and a fitting centre if you wanted a car kit fitted. The store is very nicely done, with lovely wooden floors, a seating area and stock gracefully displayed on the walls and shelving. There are lots of leaflets and brochures laying around to help you decide upon your purchase and best of all there are ...

KathrynE 24.06.2001 · Read full review
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Review of The Carphone Warehouse

...outlet before but after visiting the same outlet three times in two weeks, and three different branches I thought I could probably give quite a good opinion of what they are all about. Now remember this is not just one branch, but three. I think you will get a much more all round picture. For simplicity I will refer to them as branches, A, B, C. For branch A’s visit I was with someone else, but the visit was for the same product and I was there throughout ...
...needs, and the same product was required. Now you may ask why we went to three different branches and the reason is, that it is where we were at the time, so it was for convenience, nothing more, and as it was a large telecommunications outlet group we thought it would be very standardized and the product knowledge and products available would be identical. The product was a new mobile phone on a contract, with as many free calls in the daytime ...

milleniumzeus 13.11.2003 · Read full review
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Review of The Carphone Warehouse

...in a small/medium town, (where the local council seem to manage to block every shop that wants to open nationwide shops that (recently its been Tesco and Mc Donald’s)): So what people in other areas may take for granted we have difficulty in. For example: mobile phones. Do we have a Carphone warehouse? No! Do we have a phones 4 u? No! So what do we have that sells mobile phones? Well, we have a Woolworth’s – only trouble is it holds ...
...on purpose. Having convinced the wife I didn’t want her old box of a mobile phone, I browsed through open on Sky. And good old Carphone warehouse presented me with a wider range, than available anywhere in my hometown. I wanted one, which could accept ring tones, yes I had succumbed to the desire of wanting answer my phone to Boney M’s “brown girl in the ring”. With my fifteen year old yelling over my shoulder that her ...

dabmim 23.01.2002 · Read full review
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Review of The Carphone Warehouse

...we decided to check out the offers by the Carphone Warehouse. The reason I chose these was an advert heard on local Birmingham radio about a good part exchange package available. My husband had a BT Cellnet pay as you go phone on a model Phillips Savvy which was basic, boring and not available to download logos and ringtones etc. We recently had problems with this phone on not picking up calls. I was often stood next to him and rang his mobile with ...
...phone. We went into the Carphone Warehouse and although the waiting time was quite lengthy (well 10 minutes anyway) the advisor was helpful and friendly. She gave us £30 trade in for the Philips even though I pointed out that it didn't work too well. We were given a free Nokia 3330 WAP enabled phone at a good price of £12.99 per month. She explained in detail about insurance, which we decided to take as although the phone is registered in my name, ...

Jaxxie 30.09.2001 · Read full review
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Review of The Carphone Warehouse

...8210 on Orange contract through the Carephone Warehouse website, and I thought I'd share my experiences with you. This is my first online purchase ever, and so I was a little bit cautious to begin with. However, I found the Carephose Warehouse's shopping cart interface very intuitive and easy to navigate. Now, if you've looked closely at my personal profile you will have seen that I'm 16 years old. I wanted to see if I could purchase a contract phone ...
...experiment. The site asked my for a few details (delivery address, Date of Birth etc), so I typed in my correct details (including my real date of birth - 23/6/85) and then asked if I wanted to continue. The next screen said I had to be 18 years old, so my DOB was invalid. However, they didn't stop me from going back, and simply changing the year of my DOB to 1983! It was really that simple. I just had to change the year to 1983. Anyway, the system ...

SimonP 20.01.2002 · Read full review
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Review of The Carphone Warehouse

...I decided to cancel as the service provider was not very helpful to me at all and when I cancelled they would keep on calling me and writing to me saying they can offer me a better deal and all this rubbish.I began to get so annoyed with the pestering and the bad customer services that I received from Single point (if anyone has heard of them) that I cancelled just on principle and decided to just stick with my orange pay as you go. After using this ...
...but avoiding single point like the plague. I did not need a new phone, I just wanted a contract again as I had a perfectly working nokia 3210,but my brother did need a new phone and he chose his phone. I looked around and found that carphone warehouse offered the best deal. #Went into the carphone warehouse to order my phone but as it was a brand new phone, the Ericson T65 they did not have any in stock at this time. But without me asking they informed ...

coolchanty 20.11.2001 · Read full review
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Review of The Carphone Warehouse

...know where to start with the Carphone Warehouse. I was originally with O2, but due to some of the better deals I saw with the Carphone Warehouse, I decided to go with them. Little did I know what a big mistake this was. I was with the Carphone Warehouse for around a year at first, and had absolutely no issues, and therefore didn't need to contact them or visit any of their stores. Then, it came to the end of my contract, at which time the mobile ...
...upgrade, and was told that the handset had been received in that day. I spent around 30 minutes on the phone to them, after which time I was offered quite a good deal, considering it was quite a high-end handset. I was told that because I had ordered the phone before 1pm, that the phone would definitely be with me the next day. Well, as you guessed, nothing arrived. I contacted Carphone Warehouse, extremely disappointed, and wanting to know what ...

s32bauer 09.06.2009 · Read full review
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Review of The Carphone Warehouse

...laid out shop with all the phones displayed on the walls of the small, but yet big enough shop, and all have well presented information at the side of them to help explain the package of each individual phone. There are always lots of staff present to help you make the right decision on a suitable mobile for you, and even when the shop gets busy there isn't a long wait to be served or seen, so the customer/staff ratio is satisfactory too. The phones ...
...good is if you find the same phone cheaper elsewhere, so long as it's in stock, Carphone Warehouse will match the price. However, sometimes there are substantial differences at other stores, though very rarely, so it is a good idea to look around. It is useful to know that the Carphone Warehouse even offer part exchange on mobles for a fixed fee of ten pounds, redeemable against a new phone, but the phone must have the battery with it, and if possible ...

rtox 21.03.2001 · Read full review
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Review of The Carphone Warehouse

...received. To spare you the details of my own battles, all I will say is I never received any service from the company, they were unwilling to help me deal with the service provider in any way, I was repeatedly charged extras for which explanation could never be given and even after I cancelled the contract they continued to try to obtain money from me. After putting in a complaint I got a junior member of staff in a call centre call me and basically ...
...didn't want to deal with the issues and had other conversations recorded on my account which never took place! To give you an idea of how blatantly disrespectful this company is, they even sent me out promotional material about 'upgrading' my phone (which I notified them was stolen in July 2007) and their special offers for that month. Short of stealing my identity and taking out more contracts in my name (which I almost wouldn't put past this company) ...

fionad86 26.11.2008 · Read full review
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Review of The Carphone Warehouse

...I thought that most of the mobile networks would be relatively similar. Looking around I found to my astonishment that that free gifts had become the norm to induce one to sign onto a contract with a new company. Quick surf of the net and I find the One Stop Phone Shop (part of the Carphone Warehouse) giving away a Wii… wow at the time these were retailing for around £300. I phone the company, due to my deeply untrusting nature, I want to check out ...
...Jonathon is very reassuring; the phone is the one I want and the contract is OK, not the most generous on minutes and texts and the free gift will be sent after paying the first bill. My daughter is ecstatic, and everything is hunky-dory. The phone I have chosen is a clearance Nokia N73, thus the handset is free; I point out to Jonathon that I don't want the insurance that they offer, if the worse happens I have plenty of old handsets that I can ...

rudi134 02.09.2008 · Read full review
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Review of The Carphone Warehouse

Ok The carphone warehouse..... To start at the begining when I actually bought my phone 4 months ago (Nokia 3310) this shop was actually brilliant the woman showed me the models explained the tariffs and explained the whole schibang in a way that made me leave the shop, having purchased a mobile phone, contract and.... insurance very happy. Unfortunately since the purchase has gone through things have in fact been awful and I have received absolutely ...
...- dropped it down the toilet! But had the insurance, secretely thanked the persuassive woman and took the phone back. Having waited in a queue on a hot summers day and begining to show signs of stress after the 40 minute wait I paid the £25 excess, had the phone sent off for repair ("Should take about one week") and sat, waiting for the like for like replacement. Error number one... They replaced my dinky phone with what only can be described as ...

rosiemina 21.09.2001 · Read full review
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Review of The Carphone Warehouse

...purchased a Nokia 3310 from the Carphone Warehouse a few months ago and i have to say the service i received was top class. I wanted the 3310 for a long time but it was out my price range so i went here and enquired with one of the staff. I found out that i could trade in my old phone, for a value of £30, which I was very impressed with. So I traded in my old Philips C12. I had thought that orange was my best bet, but i was told that this would ...
...try the FRESH network. This is a service provided by the Carphone Warehouse, and is based on the One2One network. I signed up with this and everything went great. I was setting up my phone and i didnt have the number for my voicemail, so i went to the website and emailed the support staff. An hour later..Yes I did say AN HOUR...I received a phone call from the Support staff, and I was told exectly what i needed to know. The lady for very polite ...

davidwatt 27.04.2001 · Read full review
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Review of The Carphone Warehouse