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1-13 of 13 reviews of The Orange Shop sort by Usefulness | Product rating | Date

 

*HELLO?!? I'M IN THE ORANGE SHOP*

Advantages: Great customer service, cool layout
Disadvantages: Trainees *shudders*

...Orange only started up in the UK as a small business in 1994. The idea was simple, to help people communicate all over the world at affordable prices. The company obviously hit the spot as it soon became the fastest growing mobile network until March 2001. The best thing about Orange is that as they have become bigger, they have been offering more and more things for the customers instead of grabbing more money. Well obviously they are making a profit ...
...million customers in the UK alone and 30 million customers worldwide. One of the reasons they may be doing so well is because of their outstanding customer service. It has just been ranked number 1 telephone service for customer satisfaction for the fourth year running. -----------------------------------What they offer----------------------------------- There are great offers available for both contracts and pay as you go customers which is probably ...

ovetta2001 10.05.2007 · Read full review
Ciao members have rated this review on average: exceptional
Review of The Orange Shop

After-sales service

Seeing Red with Orange Shop Online

Advantages: None
Disadvantages: Too many to itemise.

I've been 'in the market' for a new mobile phone ever since, well, I read down the list of specifications on the Nokia N95; compared it against my trusty Nokia 2650 flip-phone and... Yeah, it was like comparing a Swiss Army Knife with a teaspoon. This was about three months ago and far from the craving fading with time, distance and the whole 'unlocked handsets cost twice as much as the average desktop PC' business - my condition worsened. Until, ...
...everything, in my opinion, that the N95 had and I wanted - just without the 3G, GPS extensions and 5mpx camera - an LG Shine. This was a good start. I'd done my homework; clarified all of the elements that made me both disappointed in my old handset and greening around the gills with jealousy over the N95; made myself a checklist of 'wants' (expandable memory, Bluetooth, media capable - video, image, mp3 tone); things I was prepared to compromise ...

crispybits 04.10.2007 · Read full review
Ciao members have rated this review on average: very helpful
Review of The Orange Shop

After-sales service

The future maybe bright....sometimes

Advantages: One in every town
Disadvantages: Well...

I recently purchased one of the Sony Walkman phones the W300i on Orange as it was such a good deal and came with mini speakers worth £30. The phone itself retails for £89.99 and you have to add £10 airtime when you buy. Now before I purchased this phone, I bought, by mistake, a Motorola (which I had for a day) and started the process of "porting" my number across from another network which I told them in the shop and that I was prepared to pay ...
...keep the SIM for the number porting. This then opened a can of worms! They sold me the W300i and said that I could keep the original SIM and give me another SIM. I then got a phone call from Orange Customer Services saying I had to return to the store because the SIM I originally had had been blocked and everything had to be transferred to the new SIM that I got with the W300i. I went back (fuming, I hasten to add!) whereupon they set about transferring ...

MitchellandAimeesMum 15.11.2006 · Read full review
Ciao members have rated this review on average: very helpful
Review of The Orange Shop

After-sales service

Quick review of The Orange Shop

My experience with Orange is: Customer services are impossible to get through to. You get charged for Delivery reports and do not get told about this. You even get charged £3.50 for paying your bill manually. DD is free. The roaming does not work abroad I had to contact them from a normal phone abroad which cost me 15 euros, I had actually told them before going abroad that I was going abroad but they STILL didnt activate it. I want to leave but cannot afford 12 x £35.00. Daphne ...

Dglass 08.08.2007
Review of The Orange Shop

orange contract

Advantages: good service
Disadvantages: staff in shop not always aware of all deals provides by orangd

...etc ,as it is in the distant past for me . What i can rave about is orange and how i have been dealt with in these years. Firstly a little known fact NHS employees can get a 10% discount on contract.(YOU HAVE TO ASK) I believe insurance is now £5 a month ...now for some reason i get mine free for the the first year ,every time i upgrade my phone (which i do every year)the staff at orange dont really know why this is but all they can suggest is ...
...Orange In Front (check out the magazine you get sent quarterly for these types of deals) This includes £80 upgrade cost per year , a pound a month international calling, 30 text bundle a month all for £4 a month extra Unfortunately this has now ceased to exist this month but my benefits will go on for free for another 6 months. (the down side of this package was that orange staff had never heard of it so the shop was unwilling to upgrade me ......however ...

westiekate 16.06.2004 · Read full review
Ciao members have rated this review on average: helpful
Review of The Orange Shop

After-sales service

THE FUTURE IS BRIGHT.....

Advantages: Good selection of phones
Disadvantages: None that I found

...I had a brainwave! The Orange Shop. I went in my lunch hour yesterday to the Orange Shop just around the corner to the office (Fleet Street, London EC4). Saw that they had one on display and asked the "Phone Trainer" if they had one in stock, "Yes" he replied, "we've got 2 left". I was so happy I bought one. The shop was very busy and the staff very attentive. The gentleman that served me was the Branch Manager. All staff in the shop are "Phone ...
...a registration form to "register" the phone. The gentleman then went on to phone Orange head office to obtain a mobile number assigned to the new phone. I was then handed the phone and asked a number of security questions for my account. Very quick process and very happy knowledgeable staff. After all the regstration was done I proceeded to the till where, as its coming up to Xmas, presented, along with the phone, a Xmas box containing a "Christmas ...

allyb2003 21.11.2003 · Read full review
Ciao members have rated this review on average: helpful
Review of The Orange Shop

After-sales service

Excellant advice

Advantages: In most locations
Disadvantages: None

...find, although they are not the cheapest, that the level of service given by the Orange shops is great, up to the minute and impartial (well, Orange phones anyway). The shops are always clean, and well lit, and always well staffed. The staff are knowledgable, and have up to date information. You never feel like you may be conned in them. They go through all the little details with you, and you feel like they have treated you just that little bit ...

pefidler 06.09.2000 · Read full review
Ciao members have rated this review on average: helpful
Review of The Orange Shop

After-sales service

double your orange free talktime FREE now

Advantages: Great deals
Disadvantages: They dont really want to tell you about all of them

I went into the Orange shop, concerned about the amount I was spending on my Orange mobile phone. I am on a talkshare plan talk 150 with two phones. This costs me about 45 pounds per month. I was interested in a better deal and an upgrade to my ageing nk702 phones. Great service, and my phones were updated to the 3310e for 30 pounds each. Now I wanted more (dont we all), so I questioned my tariff and talkplan, and the salesman told me that I could ...
...it. However, the salesman (quietly) asked if I had been to phones 4 u for independant advice. He said they MIGHT have a solution. I went into PHONES 4 U, and enquired about the independant advice. Immediately, they recommended that I get on to Orange and request a 'PRICE MATCH' with a One 2 One package, precept 400. I went back into the Orange shop, and mentioned this. Within minutes, I had been transferred to precept 400 One 2 One, but still with ...

blockidge 12.02.2001 · Read full review
Ciao members have rated this review on average: helpful
Review of The Orange Shop

After-sales service

Special offers but beware

Advantages: Special Offers
Disadvantages: Sneaky lack of information as regards to OVP- "Orange Value Plan"

...Well what is available at the moment is a new sim card with £5 worth of calls in it specifically with cheaper calls and text messages for other orange student sim card owners at your uni, wahoo!! The only trick is youhaveto get all you friends to swap and loose there original phone number. However, no fear as the orange voucher never expires you can leave on your old sim cards answer machine if you made the swap your new phone number!!So go down ...
...text messages as well-wahoo! The other neat little sim card soon to be available to students everywhere andywhere between now and the blue moon occording to those whom Ive spoken too is a sim card with 5 free text messages a day-yay- so dont delay find out more today!! BTW -incase you decide on going into an ornage shop for advice on all services they offer, the ornage staff cannot, arent allowed to sell you the Orange Value Promise tariffs which ...

butler_sophie 15.12.2000 · Read full review
Ciao members have rated this review on average: helpful
Review of The Orange Shop

After-sales service

General Orange

Advantages: Helpful
Disadvantages: none a moment

I personally am on the BT network as my main home network but I have a dual sim holding 3210 of which my other sim is an Orange, what I use as my business sim. I have to recommend Orange in that the service they provide is really good. If anything goes wrong then ring up the help line and its your problem fixed in no time. Ive had a couple of problems with the BT network and the service isnt as good as Orange in that the operator always sounds bored ...
...good for is the pre pay rates as they are very cheap at weekend but Orange is cheapest for peak calls and I would recommend new buyers to try out Orange and with the latest outhere promo, for £15 you get a fiver more crdeit and 5 free text msgs a day with spare time left if you run out of credit. This has helped a lot and shows Orange seem to know more than the other networks about customer concerns. A sim card costs about £25 at Orange. ...

benners7 04.05.2001 · Read full review
Ciao members have rated this review on average: helpful
Review of The Orange Shop

After-sales service

What a rip Off

Advantages: Staff help
Disadvantages: Price

...purchased three Orange phones in the past and none being from an Orange store. A Phone that you can get Free anywhere else cost £30 pound and upwards from here. The stores may be clean with polite customer service and advice, but what good is that if the so called 'best deal for you' cost alot more than competitors. Be wise and shop around. Just because it says Orange on the door, don't presume they are the cheapest. That's how I think they make ...

mdr161 08.03.2001 · Read full review
Ciao members have rated this review on average: helpful
Review of The Orange Shop

After-sales service

They don't stock swipe cards

Advantages: accessible
Disadvantages: stock

...an orange pay-as-you-go subscriber for the past 5 years I still believe they have the best all round package, with their offers such as orange out here, now what other service provider offers you 5 free texts a day for the small price of £19.99. However the orange shop is a diferent story, I went in a couple of weeks ago to ask for a new swipe card, as I had jus t purchased a new phone. I was told that the orange shop, did not stock orange swipe ...
...offer to send one through the post or anyhting. For phones however they have a good choice of all brand names, nokia, motorola, siemens, sagem, sony, eriksson, and NEC. All are at reasonable prices and with a package suitable for you. I was also impressed by the shop design and lay-out, it was clean, modern, and well layed out you could find exactly what you were looking for with no trouble. ...

lmhj_1987 09.08.2004 · Read full review
Ciao members have rated this review on average: helpful
Review of The Orange Shop

After-sales service

Orange is getting behind the times

Advantages: depends
Disadvantages: poor service

...several occasions, i've noticed all the new phones that come out are getting available on Orange weeks and months after they have come out on other networks. Being set on a few different handsets and wanting to starton a contract but staying with orange, I keep having to wait as every shop keeps telling me 'oh not, not on Orange yet' and this for many different models over the last few months. And then when it finally comes out, it's on pay as you ...
...service form orange shops in the past and i put it down as individual 'dumbness' , not as Orange, but now, reading this site, i'm wondering whether all the previous reviews [apart from the one about how expensive the phones are] have been posted by Orange representative who try to convince us how great it is. I think i will join other networks soon if i keep having to wait weeks before the phone i want is available. ...

puka 18.11.2004 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of The Orange Shop

After-sales service

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