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Home > Shopping > Services > Telecommunications > Landline Providers > The Phone Co-op

User Reviews

for The Phone Co-op
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  • 7 of 18 Ciao users found the following review helpful
    2 Stars Quick review of The Phone Co-op by idontbelieveitsinuse 26/09/2007
    Mostly the service is fine and of course it's supposedly ethical. But try phoning or e-mailing to question something which appears erroneous on your bill. 1. they won't answer your email 2. if you phone they'll helpfully suggest (recorded message) that you email. 3. write a letter of complaint - ignored. Oh well it was only a couple of pounds on the bill but I believe I'll have to go the whole hog and make a formal complaint. For a similar complaint see http://www.euchrid.co.uk/shitlist/2007/0​4/11/the-phone-co-op
  • 0 of 2 Ciao users found the following review helpful
    Picture of goodlegs

    Level 1 goodlegs

    Member since 07/03/2013

    Reviews written: 1

    1 Star Expensive, no 24hr support, didn't work, consumer rights removed 07/03/2013
    User doesn't recommend the product

    Advantages Advantages I believe they're the only cooperative supplier out there

    Disadvantages Disadvantages no 24 hour support, expensive, poor customer service

    I signed up for broadband with thephone.coop because I wanted to use an ethical supplier. I didn't need the ability to make phone calls, but had to pay line rental as the broadband won't work without it. I was given a start date for the line (which was of no use to me for the reason above, yet I was charged from this date) and a later date for broadband go-live. I was disappointed that the go-live date was more than 3 weeks after my order was placed. When the go-live date came around, the broadband did not work. It took several days without broadband and several calls to get it working. It ... more
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