Rating Summary

Show only

Quick reviews (8)

1-15 of 47 reviews Show most helpful reviews first Newest first

 

Community Level 1Be4no

Be4no

Toucan - how to get a better service

AdvantagesCheap

DisadvantagesPoor technical support and customer service

"...to put you off using Toucan as your ISP. You have 13 days after your order to cancel... which is useless given that it takes longer than 13 days to generally get on line! If like me you were caught out but getting connection speeds that dial-up modems would out perform (for your 8MB connection) and you want to avoid some of the pain of trying to find you way through the horrific maze of incompetent customer service advisors and inept technical ..." Read review
05.01.2008

Ciao members have rated this review on average: very helpful

Community Level 2jugs21

jugs21

Best thing I ever did

AdvantagesFast Internet, low cost, uncapped. Great service

DisadvantagesYou have to connect yourself.

"...service. I decided to pick Toucan because of the low rates available, alngside their telephone package. For £17.50 per month I got uncapped 512kb broadband and free calls to local and natinal numbers all weekend and 2p/min at all other times (Excluding mobiles and premium rate numbers). It also included a free modem. I also got, although I don't use, Webspace and 5 free mail addresses etc. Before I signed up I wanted to check how their customer ..." Read review
14.10.2005

Ciao members have rated this review on average: very helpful

Community Level 1minkuk03

minkuk03

What a horror!

AdvantagesGood bundle with cheap phone call deal

DisadvantagesAppalling customer support and poor network quality

"...not the only victim of Toucan Boradband. Well, it didn't start very well. After keeping me waiting for 2 month for the connection, they cut off my BT telephone line for 3 days. Toucan insisted it has nothing to do with their broadband connection, and BT is to blame. (I've read a review telling the same thing had happened to someone else.) There has been a few occasions when the service was down for a day or so. They never offered the refund ..." Read review
17.07.2006

Ciao members have rated this review on average: helpful

Community Level 3leggb

leggb

Low cost broadband, with a catch.

AdvantagesLow cost, High speed, Great service

DisadvantagesHidden limits on downloads

"...providers, I finally decided that Toucan offered one of the best value services, so gave them a go. Probably one of the best decisions I have ever made. > What you get They offer four broadband packages, ranging in cost from £14.99 to £24.99 a month. Along with this, they send you a SpeedTouch USB Modem with a couple of microfilters, and do not impose a connection charge. The package I opted for was the £24.99 a month package, offering speeds ..." Read review
31.08.2005

Ciao members have rated this review on average: helpful

Community Level 1Jellykit

Jellykit

Incompetence beyond belief!

AdvantagesNone

DisadvantagesEverything

"I decided to give Toucan a try as my current broadband ISP was pretty expensive. However after numerous problems before the service was even activated I decided to cancel. I was told this wasn't possible as I had agreed to a 12 month contract but I explained that as far as I was concerned they had broken the agreement before the service had even started. After being on the phone for approximately an hour with a customer services person who didn't ..." Read review
26.04.2006

Ciao members have rated this review on average: helpful

toucan - wish I hadn't!

Advantagesnone

Disadvantagesmany

"...about £30 a month and toucan was £16.99 for 2mb. For the first year I had no complaints. Connection speed was good, price remained at £16.99 and I wasn't capped for going over the download limit as in the fair use policy, though I had a couple of times. A little over a year with them and all that changed (except the price which remained at £16.99) I was capped as I had gone over their limit by 0.2gb in one one and my speed between 5pm and 11pm ..." Read review
23.10.2008

Ciao members have rated this review on average: helpful

Community Level 1state101

state101

Avoid at all costs

AdvantagesFree modem

DisadvantagesPoor service, everything else

"I have been with Toucan Broadband for a little over 2 months now, and have had my phone with them for well over a year. As a phone provider.... fantastic, as an ISP, they are truly shocking. I have been experiencing slow speeds, mostly dial up speeds from a supposedly 2meg connection, to which they originally stated, after accusing both the BT line and my computer of being faulty, that it was a server problem on their side being overloaded. The ..." Read review
17.04.2006

Ciao members have rated this review on average: helpful

Unlimited? Well, no......

AdvantagesEasy to set up, speed usually ok, inexpensive

DisadvantagesNOT unlimited as advertised, poor customer service

"...up by saying that my Toucan experience has not been too bad overall, however, it declined so much towards the end of my 12 month contract. They advertise an unlimited service...it's not. You get unlimited access during off-peak hours, but if you exceed 1gb (or 0.75gb on the 512k and 1mb packages) during the hours of 6pm-11pm then you will be placed on their fair use policy, where you share bandwidth with other 'heavy users', potentially having ..." Read review
20.10.2006

Ciao members have rated this review on average: helpful

Community Level 1GYMarshy

GYMarshy

Toucan nightmare continues - updated

Advantagescheap

Disadvantagesnasty

"...When things go wrong Toucan tend to blame BT. They usually say a BT engingeer will call in 24-48 hours. "No, actually when we said that we meant 48 hours to five days". Sometimes the problems sort themselves out without BT ever being in touch. Was it really BT? In any case, you are never called to be informed that the problem has been fixed. The further two weeks have now passed and we've entered a period of confusion, apathy and despair. I ..." Read review
01.09.2006

Ciao members have rated this review on average: helpful

Community Level 1porknotbacon

porknotbacon

Be Very Careful Before Using Toucan as Your I.S.P.

AdvantagesFree Modem

DisadvantagesPoor Service, Support & Hidden Restrictions

"I've been with Toucan for 4 months & have found them to be awful. Firstly, before signing up with them I spent half an hour talking to someone who went through every detail of my proposed usage so as to be sure that Toucan were going to be right for me, unfortunately, this person had been poorly trained & I was misinformed. When I got my welcome pack, the login ID that was printed in it was wrong, customer services couldnt help when I contacted ..." Read review
24.10.2005

Ciao members have rated this review on average: helpful

Community Level 1jac670_0

jac670_0

Dont Touch Toucan With a Barge Pole!!

Advantages None

Disadvantages Everything

"Signed up to Toucan because they promised unlimited broadband, after being with them a couple of weeks got an email saying we had went over the threshold so they would have to put us among the heavy user catagorie and slow our speeds right down between 6pm and 11pm. This happened nearly every week even though we never used the internet much so that we could get our speed back up. We recorded our speeds for weeks and the speed was never what it was ..." Read review
25.01.2007

Ciao members have rated this review on average: helpful

Community Level 1divvydend

divvydend

Absolute pain the a*!%

AdvantagesCheap broadband packages

DisadvantagesHidden download caps on 'unlimited' accounts

"...I registered online for the Toucan broadband and entered the MAC code in the application. Thrre days later Toucan contacted me and said they needed my MAC as they could not proceed with the migration without it. Strange! I know I put it on the application, but what the hey! They advised me of my Go Live date and I waited ... waited ... My old ISP discontinued service on Go Live +1 ...... but no Toucan service. Rang the contact number and after ..." Read review
12.05.2006

Ciao members have rated this review on average: helpful

Community Level 1molliethem...

Quick review of Toucan

"I ordered the 8MB broadband.Cancelled it as it worked at 192Kb. Spent ages on the 30p per min tech line, after numerous calls they said it had a tech fault on the line.They didn't sort it so I cancelled. Now they want the whole 12 month contract money. I advised them that there product was not up to the specification. They said it was acceptable. Toucan cancelled the cancellation, and won't tell me a thing. I have got OFCOM involved. if anyone else has had any similar isssues please email me Kingpomme@aol.com
17.06.2007

Ciao members have rated this review on average: helpful

Community Level 1jostonhod

jostonhod

Toucan- out with the birds !!

Advantagesa last resort !

Disadvantagespoor customer/billing dept service

"...you try Tiscali and avoid Toucan ,like the plague ! ..." Read review
13.07.2008

Ciao members have rated this review on average: helpful

Community Level 1m_taylor06

m_taylor06

Toucan connection speed very low!

AdvantagesEase of installation, quick delivery of equipment

DisadvantagesVery slow connection speeds even out of peak hours, poor customer service lacking communication

"...my 12 month contract with Toucan Broadband (THANK GOD) I signed up to the 2mb broadband service with free weekend calls for £14.99 per month, which I thought was a good deal because I tend to make phone calls often on the weekends anyway. After signing up it took only a week before my broadband service was active and the equipment and set up was very easy to install. Once everything was set up I was ready to go and expected speeds of more or less ..." Read review
15.07.2007

Ciao members have rated this review on average: helpful



Are you the manufacturer / provider of Toucan? Click here