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Home > Internet > Web Services > Internet Service Providers Web Services > UKONLINE
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User Reviews

for UKONLINE

Rating Summary based on 16 reviews

  • 5 Stars
    		3
  • 4 Stars
    		4
  • 3 Stars
    		0
  • 2 Stars
    		0
  • 1 Star
    		9

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Previous page Next page Page 1 of 2 | 1 to 10 out of 16 Review(s)
  • 19 of 19 Ciao users found the following review helpful
    Picture of mklister

    Level 2 mklister

    Member since 18/01/2004

    Reviews written: 10

    5 Stars UK Online - I'm Glad I Migrated To Them 21/12/2005
    User recommends the product

    Advantages Advantages Fast, Reliable, Unlimited, Cheap Internet Access, Support has improved

    Disadvantages Disadvantages None

    I was a Pipex customer for a couple of years and was very happy with them until I noticed that other ISP's were offering Broadband at much cheaper prices than Pipex. I decided to migrate in October 2005 to UK Online. I was paying £23.44 for 1MB broadband with Pipex which was supposed to be unlimited but Pipex were introducing a fair usage policy so that any customer who was downloading what they thought was too much would be sent an e-mail warning them. I'm not a very heavy downloader and I didn't get an e-mail but I'm concerned with any service that is restricted. With LLU (Local Loop ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of rwsweet

    rwsweet

    4 Stars Useful features 01/09/2000
    User recommends the product

    Advantages Advantages Email access from the web

    Disadvantages Disadvantages Can be unreliable

    UK Online is one of the older ISP's around. They used to charge a monthly fee, but are now free with an 0845 dialup. Advantages: unlimited webspace; good online support and an excellent dedicated website which is is ideal for users new to the internet; pop-3 e-mail account which you can also access from the web (this can be surprisingly useful). UKOL also have dedicated servers for a number of online games. Disadvantages: they're a little behind the times; the dialup is occasionally unreliable or slow; telephone support is 50p/min. The news server is also unreliable. Summary: this is a great ... more
  • 14 of 14 Ciao users found the following review helpful
    Picture of kitty_l

    kitty_l

    1 Star WORSE ISP AND POOR CUSTOMER SERVICE EVER!!!! 25/09/2005
    User doesn't recommend the product

    Advantages Advantages none.. crap

    Disadvantages Disadvantages too many, liars

    Well I had to change ISP due to the fact virgin wanted to cut me off because I was using too much bandwidth. I searched around the internet and came across ukonline and deicided to sign up with their company. I wanted the 2mb package for £19.99, so the signing up was straight forward, and I was immediately on a contract with this company. You have to pay £27 for connections fees as well. Unfortunately to my horror I was told there is a fault in my area on the exchange line, and was told I had to wait 2months to get connected until I can have broadband, the compensation is I get 2 months ... more
  • 3 of 4 Ciao users found the following review helpful
    Picture of julielou2

    julielou2

    5 Stars Pretty Fast - Pretty Reliable 14/07/2000
    User recommends the product

    Advantages Advantages Fast(ish), Very Reliable

    Disadvantages Disadvantages Been a bit slower of late - nothing major though

    Like many others, I want a fast, reliable connection with few engaged instances and don't see why I should pay for it. UKOnline as a child company of Easynet offers this and that's why I'm not moving ISP yet. Choosing an ISP is not easy. I wanted a no charge company (there make enough from the phone calls) but one which would be engaged every time I tried to connect (like Freeserve or AOL). At work I enjoy a leased line for my connection, so speed was important too. Pages are becoming increasingly graphic flooded and I'm a naturally impatient person (roll on ADSL) so download time is key. I've ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of catman74

    catman74

    1 Star Ukonline Unable to move my broadband connection 17/11/2006
    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages Slow and hopeless support, unable to move broadband, faulty equipment

    I joined ukonline back in April 2006 on a 12-month "22Mb" contract for £29.99/month with around £115 router and connection fees. I was only able to get a 15-16Mb connection but this was good enough for me. I received a Netgear wireless router within 3/4 days which I plugged in and awaited the green light to show me my connection was up. After 4 weeks of nothing I contacted ukonline who seemed to think my connection had been ready for over 10 days. They didn't see fit to tell me this though but after a few calls to technical support and some messing about by myself the router got a connection ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of louis_marino

    louis_marino

    1 Star AVOID LIKE THE PLAGUE 11/11/2006
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages complete morons

    I ordered an upgrade from ukonline, and instead of upgrading me they disconnected me without warning. When I called them to see what was happening they literally could do nothing to help and said tha my order was 'delayed', which was irritating after being on hold for up to an hour. It turned out there was an error so instead of upgrading me they ended my subscription. This process takes 10-15 days. Then it takes 10-15 days to sign up again. I was disconnected for 5 weeks. 5 weeks! Not one exception was made for me, they refused to call me back even once, always saying "call us tomorrow" ... more
  • 23 of 23 Ciao users found the following review helpful
    Picture of Made_In_England

    Made_In_England

    1 Star DO NOT GO WITH UKONLINE!!!! PERIOD!!! 20/03/2006
    User doesn't recommend the product

    Advantages Advantages 0

    Disadvantages Disadvantages Their whole service....

    Ok i feel i have to write this review to warn people looking for another ISP to migrate to: DO NOT MIGRATE TO UKONLINE!!! Why i hear you ask? Well a couple of weeks ago i decided to migrate isp's purely on a cost basis.. and surprise surprise, can you guess which one i chose?? I'm sure you can.... yep you guessed it, UKonline. Having been a loyal user of PIPEX broadband for over 2 years i left that company because i thought i would be getting a better deal with UKonline, while the price looks reasonable for their so called service (or should i say.. lack of) you end up with something quite ... more
  • 5 of 6 Ciao users found the following review helpful
    Picture of DaveGeee

    DaveGeee

    1 Star Noooooo Don't do it !! - Don't go for UKOnline 18/11/2006
    User doesn't recommend the product

    Advantages Advantages Quick to taker your Money

    Disadvantages Disadvantages Slow to provide any Customer Service

    After months and months of trying to leave UK-Online or Ukonline, because of their appauling customer services, I was Finally getting there, or so I thought. After zillions of emails and phone calls to their customer service, which get answered by their tech support(cos customer services is swamped). I finally rang and was given a mac code, which I passed on to my new provider, within 10 days. Only to find, that within 20 days it had expired, It looks like it was added to my account, and activated, but I wasn't informed, infact I have an email, simply saying they couldn't issue MAC codes, by ... more
  • 16 of 18 Ciao users found the following review helpful
    Picture of szm8dg

    szm8dg

    1 Star UKonline - do not go with these muppets!! 09/05/2005
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Useless Customer services

    I decided to try this company as a few of my friends were using them and had no problems, so I thought they sounded ok. Once I signed up, everything seemed to be fine and running smoothly. I received my starter pack in the post withing 5 days and also my activation date which was about 10 days after the date I applied. I was quite happy with this. The problems started when I expected the line to be activated. I gave them an additional 3 days after the expected activation date, but I tried every day to connect - my modem still could not connect. I decided to phone their "Helpful" customer ... more
  • 8 of 11 Ciao users found the following review helpful
    Picture of MrHughes

    MrHughes

    1 Star AVOID THIS ISP 24/10/2006
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Can't consistently provide internet service

    UKOnline has been down for 4 of the 10 months that I've been with the company. Worse then the service outages is the 'customer service' offered as a solution to the problem: 1) I've never waited less then 20 minutes for their customer service team to pick up the phone 2) Their internal network seems to be down about 30% of the time. So, having waited on the line for 20 minutes or more, you have the pleasure of speaking with a customer service agent who can do nothing for you . On the five occasions that I ran in to this issue, each of the five operators could give me no estimate of when their ... more
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