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Community Level 1sofeecee


Victoria Plumb - I won't be bothering them again

AdvantagesIn theory, appear to have impressive range of products at reasonable prices

DisadvantagesDREADFUL customer service

"...my experience, I would describe Victoria Plumb as follows: Great website, appear to have good range of items, prices look okay, website very efficient at taking order and taking payment straight out of credit card (rather than on dispatch as some other companies do) but absolutely dreadful after sales service. Not worth the hassle in my opinion! We stumbled across Victoria Plumb's website whilst looking for a freestanding sink unit for our bathroom ..." Read review

Ciao members have rated this review on average: very helpful


AdvantagesCan't comment haven't received it!!

DisadvantagesCan't comment haven't received it!!

"...a terrible experience dealing with Victoria Plumb (VP). Twice a delivery has been arranged for the same order and twice they have failed to deliver. I made an online order on 26th June 2013 that apparently suffered IT issues in the process and therefore I received no order confirmation/breakdown from VP and cannot log onto my account online to view my order yet the funds were debited from my account some 7weeks ago! I have also never received a ..." Read review

Ciao members have rated this review on average: very helpful



Disadvantagesall in my review

"Awful company Awful customer services Outrageous costs to return Items Outrageous Delivery charges Shoddy systems - charged 3 times for the same order - and had an absolute nightmare to get the funds back! All round one of the most unpleasant experiences I have had in recent times buying goods online Please do yourself a favour and save yourself some serious stress! I have tried to contact Watchdog regarding this companies practices. AVOID ..." Read review

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DisadvantagesKnowingly supplied defective goods

"Absolutely appalling customer service. Received internally damaged cupboard unit (the top door almost came off in my hand when I removed the factory applied shrink wrapping) which must have been ignored by their quality assurance people and was therefore knowingly supplied unfit for purpose and not of satisfactory quality. On notifying VP, all I got from their customer service team was that because I was outside 72 hours I had no basis for complaint. ..." Read review

Ciao members have rated this review on average: helpful

Absolutely DISGUSTING service. The worst ever

AdvantagesSlick website. Empty promises

DisadvantagesShocking service. Liars. Quick to take your money and slow to refund. AVOID

"Ordered my bathroom in plenty of time for my plumber coming. Took several days to actually order as wouldn't accept online payment (I live in the Scottish Highlands and there is a surcharge for delivery). Several days of trying I manage to get someone to call me back [ to be honest, I should have known by that point then that their customer service approach was wanting, but I admit to being taken in by their excellent reviews]. I was told "system ..." Read review

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Community Level 1fishsticks


Shockingly bad company - stay well clear!

AdvantagesNice website

DisadvantagesAppauling customer service, broken products, need I go on?

"This company is absolutely hopeless. I am so mad that I am thinking about contacting Trading Standards and a TV programme who looks into this sort of thing. I, like a few others on here made the mistake of thinking they had an attractive website, had a nice range of bathroom products and were a customer service focussed company - ha! I ordered a sink and toilet from them in about August '07. The first delivery didn't turn up because the driver ..." Read review

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Community Level 1InMyExperi...


Victoria Plumb; Shockly Poor

AdvantagesEnticing web site and easy online payment

DisadvantagesPoorest service imaginable, simplest of order turned into 4-5 month saga

"...patiently for 2 months whilst Victoria Plumb obtained stock of the item they advertised on their web site and told me by phone was "...imminently due in stock...". Early Oct they took payment saying stock was in. Now, 19th Nov I still haven't received items, refund or any response from their "Customer Service" dept. I eventually received one item few weeks ago in the wrong size and wrong quantity. I got through to them by phone and was then promised ..." Read review

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Community Level 1poppysdad


Victoria Plumb - Customer Service


DisadvantagesVery poor customer service, dubious product quality

"...would never again deal with Victoria Plumb. 2 years ago we ordered some products which eventually arrived after much chasing, normal excuses made by customer service staff as to products not being in stock despite the website saying that they were. One of the items failed after 2 years, requiring a replacement component which according to "Customer Service" they could easily provide and were happy to take my order and money, and if we paid for ..." Read review

Ciao members have rated this review on average: helpful

Community Level 184_you_know


Worst internet buying experience ever

AdvantagesNone, unless you enjoy losing money, hair and the will to live.

DisadvantagesWhere do I start...?

"I have never come across an internet company which is so totally unreliable and unscrupulous. Their delivery times bear no resemblance to those advertised on their web site. For 5-7 days read 5-7 weeks, if at all. Their customer service is appalling. They never call back when they promise to do so, and they refuse to give out their names. We bought a walk-in shower which had multiple bits to it (doors, tray, plug, shower head etc) and ..." Read review

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Community Level 1shonevans


NO to Victoria Plumb

AdvantagesNone whatsoever

DisadvantagesExistence of the company

"Simply awful customer service. Avoid this company at all cost. I placed my order for a bathroom suite which would be scheduled for delivery in 7 days. The delivery date was set, which was a Monday between the hours of 10am and 6pm, for which I took a day off work. I received a call at 5.10pm from an abrupt and rude woman telling me that delivery wouldn't be possible because of technical problems (what's technical about delivering a bathroom?). ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1mammydd


I disagree with these reviews I tell you why

AdvantagesA big money saving by me, delivery very good and called when they were on their way


"...account of my experience with Victoria Plumb. I ordered a bathroom suite from them on 15th March 2010. I bought a shower enclosure, shower tray, shower and valve, sink unit, sink and tap. I placed the order on 15th March and received an email the next day confirming my order and telling me I would receive a call to let me know when my order had been dispatched. On the Friday I got a phone call saying that my order was ready to go and I should get ..." Read review

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Community Level 1Bladdder


Very Happy

AdvantagesExcellent Value

DisadvantagesDelivery could be quicker but items arrived when expected

"...£500 worth of goods from victoria plumb just under a fortnight ago. Everything was delivered yesterday and the goods appear to be of a high standard. I would say better than the b&q equivalents at a similar price. A lot of people on here seem to have had problems with delivery. In my case, my only negative comment would be that it took longer than the 3-5 days quoted on their web-site. However, they did contact me within 3 days to let me know ..." Read review

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Community Level 1JSamson36

Quick review of Victoria Plumb - victoriaplumb.com

"Dreadful company, deliveries failed by being days late, wrong or missing bits sent, MAKE SURE YOU CHECK EVERYTHING BEFORE YOU GET YOUR PLUMBERS/INSTALLERS BOOKED. Incompetent, impatient, rude and unhelpful staff. Web site and prices are all very good but from then on it goes down the sink.

Ciao members have rated this review on average: helpful

Community Level 1KATUCM2

Quick review of Victoria Plumb - victoriaplumb.com

"Inspect for cracks on delivery...thoroughly!! Having installed our bath we have discovered a crack which was previously hidden under the plastic coating. The bad news for us was it was discovered after it had been fitted. In such a situation Victoria Plumb will only offer you a 'discounted replacement bath' for £240. A high price to pay considering the whole suite only cost £450 plus additional fitting costs for the new bath.

Ciao members have rated this review on average: helpful

Great bathroom at a great price.

AdvantagesQuality and price.

DisadvantagesDelivery costs and delivery window.

"...hours looking online I found Victoria Plumb to be the cheapest. The images on their website were good and the website was easy to navigate. The only thing I was sceptical around was the original prices before the listed sale price. There is no way in the world I would have ever paid those original prices. After choosing a bathroom suite I ordered it which was easy. I was a little disappointed at the delivery charge of around £25 and that they only ..." Read review

Ciao members have rated this review on average: helpful

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