Virgin Cars Car Importer

...first place. Virgin cars were our choice of company due to the model we wanted not being offered at many other companies we checked. Also the website seemed clear, easy to use and great prices with an estimated delivery time of 12 weeks. After being sent an e-mail on the breakdown of the specification and total price (with all the extras like admin etc) we agreed it was still a great price and called with the deposit payment on 11th october 2004, ...
...but TWO ansaphone messages from virgin cars stating that they were due to receive the vehicle and pay us now please.( It is amazing that other than our own efforts to correspond this is the only time virgin have contacted us since we placed the order. Even when promised to return our calls or leave us e-mails!!. Being wary of the lack of service we called and requested verification in writing that the vehicle was on it's way. A letter was received ...

zero7 26.01.2005 · Read full review
Ciao members have rated this review on average: very helpful
Review of Virgin Cars Car Importer

...number 378, as do both Virgin and the companies mentioned above). If you email an enquiry to them the response will usually be a fairly poorly laid out email, which is partially automated/standard and includes the lines “I am delighted to provide the details of your quotation, I hope it meets and exceeds your requirements. I am certainly confident you will not be able to find a better quotation elsewhere.” Do your homework well. The price they show ...
...– not that shown by Virgin (or rather Motor Solutions). In my case, the spec they showed was way out of date when leather was standard on a Rover 75 Connoisseur, the car I got did not have leather as it is no longer standard fit by Rover. Again, do your homework, do your sums and then decide whether the saving is worth the sheer hassle. One final point before I tell you my story, remember that Motor Solutions want money up front and others will ...

tallboy50 07.10.2004 · Read full review
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Review of Virgin Cars Car Importer

...the car, i.e. repeatedly asked Virgin and their depot in Sheffield to take it away. Every time we were promised someone would get back to us to arrange a time - which they never did. 27th June : I got a reply to my letter saying that the deposit had been refunded. It very obviously hadn’t. 29th June: I was told that they can’t refund us until they have the car back! 6th July: they finally took the car away After that, it took them ...
...and was advised that since Virgin breached the contract (by misdescribing the goods to us), they also have to refund us for any consequential losses (i.e. any costs/financial damage we have suffered as a consequence of their actions). At the moment they are refusing to pay us back for the interest, which amounts to nearly £100 and as a matter of principle I will be going through the small claims court to get it back if nothing else works. They also ...

orsi22 17.08.2004 · Read full review
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Review of Virgin Cars Car Importer

...NOT GOT THROUGH! Tried phoning Virgin Cars themselves explaining I could not get through and could I speak to a manager. Told no-one was there to speak to me and that my car had not in fact been taxed at all and there was nothing they could do until Tuesday. To be continued..... My advice would be - DO NOT DEAL WITH VIRGIN CARS UPDATE 3/6/05 -GOT OUR CAR TODAY AFTER THE MOST STRESSFUL WEEK SO FAR! ONLY PROBLEM IS IT DOES NOT HAVE THE AIR-CONDITIONING ...

aebruce 30.05.2005 (03.06.2005) · Read full review
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Review of Virgin Cars Car Importer

...cheque eventually arrived four weeks after the car, twelve weeks after my order. I think motor solutions should be ashamed to use the Virgin branding, and the Virgin group should be ashamed of themselves for allowing this to happen at a company they lend their branding too. ...

caryh 06.06.2005 · Read full review
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Review of Virgin Cars Car Importer

...of my 4-8 week order. Virgin Cars still can not give me any information as to where the car is. At no point have they offered any information without me first having to call them. 3 seperate sales staff have promised to call me back and failed to do so. Anyone placing an order should read the small print. For example they add 30 days onto the delivery date before they class themselves as out of contract and then any refunds can take a further 30 ...
...order and no one at Virgin Cars has a clue as to where my car is or when it will arrive. I will keep you informed as to how this order progresses, but I must add that I am questioning that this car actually exists. Throught the past 17/18 weeks they still insist on selling the Audi A3 on a 4 to 8 week delivery date. At week 10, I was offered a renault clio as an alternative buy. No offence to Clio drivers but its not an Audi A3 is it? I should ...

Thesandy1 07.01.2005 · Read full review
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Review of Virgin Cars Car Importer

...and no one returns our calls. However Virgin does offer a 1hour programme for the purchase of used cars which are presumably the ones on site. I would highly recommend buying a vehicle from Virgin just for the massive savings – but bear in mind, you have to be patient!! ...

KLWL 15.03.2004 · Read full review
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Review of Virgin Cars Car Importer

You've flown Virgin Atlantic; have a virgin One account mortgage; drink Virgin wine and exercise at a Virgin Gym. BUT I would advise you NOT to buy a car from VirginCars.com. They are a case study in broken promises....a perfect example of empty-headed customer service people with no influence over how the awful company works. I ordered a VW Touran from Virgin Cars in February as the price was cheaper than a dealer and they said they would deliver ...
...one phone call from the virgin cars customer service people telling me of an expected delivery date - this was the first and last tine they ever called me. The delivery date sailed past and they had no news. The car was apparently subject to 'a delay' and I have been left high and dry. It is now late May and I phone every day not to get my car but to get news of when I might expect to hear about when they might get some news about the car. They cannot ...

cavilln 28.05.2005 · Read full review
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Review of Virgin Cars Car Importer

...Ford Mondeo 2.0 Di from Virgin in September 2001 and I am now coming to the end of my three year warranty on the car. Overall, the buying experience with Virgin was good. The delivery time on the car was longer than they originally stated on the website and they were not very good in terms of keeping me in the picture as to what was happening with the delivery. However, when they did give me a delivery time the car was delivery to my home and everything ...
...should be noted that the Virgin warranty allows you to have the car serviced anywhere after the initial first year. I did this to save money on the servicing. However, any warranty work like replacing the CD unit can only be carried out by a Ford dealer and I ended up having to pay upfront for the replacement and reclaim from Virgin afterwards. A minor irritation but one to note. Overall, the service has been good, although getting through to their ...

howellrees 10.08.2004 · Read full review
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Review of Virgin Cars Car Importer

I found Virgin Cars an excellent place to purchase my vehicle. I brought a Peugeot 206 from them and found the service impecable. I ordered my car on a 20 week lead time and to my surprise the vehicle actually arrived after 16 weeks. I was kept up to date on monthly basis, which then went to weekly as the vehicle arrived into the UK. My vehicle was delivered on the date and time they specified and was in prstine condition. I have receommended them ...
...pushy salesman trying to make me buy a vehicle, I was allowed to wander round the showroom and when I was ready to enquire about a certain vehicle the staff were on hand and extrememly knowledgable. I therefore would urge people to try Virgin Cars for there next purchase. ...

Baby_Jenna 22.12.2003 · Read full review
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Review of Virgin Cars Car Importer

...paid a £5,500 deposit. Virgin Cars have not sent me a single piece of correspondence since. The initial delivery date of 3 May was met with a story about a supplier that had failed to communicate - boy, I know how they feel!! The revised delivery date was met with a story that the new supplier unfortunately didn't have a record of my order. After 144 days and counting, I now do not even have an estimated delivery date but am told it may be another ...

kebrown 15.06.2005 · Read full review
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Review of Virgin Cars Car Importer