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Home > Cars & Motorcycles > Buying A Car > Car Importers > Car Importer Car Importers > Virgin Cars Car Importer

User Reviews

for Virgin Cars Car Importer

Rating Summary based on 11 reviews

  • 5 Stars
    		1
  • 4 Stars
    		2
  • 3 Stars
    		0
  • 2 Stars
    		1
  • 1 Star
    		7

Detailed rating

  • After sales service
  • Efficiency
  • Price
  • Service
  		• 1.7
  		• 1.7
  		• 4.4
  		• 2.5

Review attribute filters

Previous page Next page Page 1 of 2 | 1 to 10 out of 11 Review(s)
  • 14 of 14 Ciao users found the following review helpful
    Picture of zero7

    zero7

    1 Star still waiting..... 26/01/2005
    User doesn't recommend the product

    Advantages Advantages price is excellent saving

    Disadvantages Disadvantages no customer service

    Enticed by the fact that a budget set aside for a second hand landrover defender, could actually purchase a brand new model in our preferred colour, is what prompted us to look at imports in the first place. Virgin cars were our choice of company due to the model we wanted not being offered at many other companies we checked. Also the website seemed clear, easy to use and great prices with an estimated delivery time of 12 weeks. After being sent an e-mail on the breakdown of the specification and total price (with all the extras like admin etc) we agreed it was still a great price and called ... more
  • 20 of 20 Ciao users found the following review helpful
    Picture of tallboy50

    Level 1 tallboy50

    Member since 13/08/2004

    Reviews written: 2

    1 Star But it's not really Virgin - is it? 07/10/2004
    User doesn't recommend the product

    Advantages Advantages Price

    Disadvantages Disadvantages Dependability, Service, Knowledge

    The fact is that the service is operated by a company called Motor Solutions on behalf of Virgin, who merely lend their name to a growing number of websites operated by the same company (they also operate under the name of ‘Showroom.co.uk’ and Showroom 4 Cars’ and, I’m sure, many others). You can tell if there’s a strong chance that it’s a Motor Solutions website by the address (it will be a Barnsley address – S75 postcode and probably using PO Box number 378, as do both Virgin and the companies mentioned above). If you email an enquiry to them the response will usually be a fairly poorly laid ... more
  • 10 of 11 Ciao users found the following review helpful
    Picture of orsi22

    orsi22

    1 Star Never again... 17/08/2004
    User doesn't recommend the product

    Advantages Advantages cheap cars

    Disadvantages Disadvantages Non-existent Customer Care

    We ordered a car (diesel Ford Fiesta) from them in May. There were no problems with delivery, after they got my deposit (22nd May) the car was delivered in 3 weeks time, on the 12th June. However, the car was not air conditioned, as we requested and they promised (they had this on tape luckily). Also, its steering wheel was 10-15 degrees out! We rejected the car the same day, and were told that we would get our deposit back within 10-14 days (although their Terms and Conditions specify 30 days). This is where the nightmare began. For 2 weeks they were promising to get us an air conditioned ... more
  • 19 of 19 Ciao users found the following review helpful
    Picture of aebruce

    aebruce

    1 Star WILL WE EVER GET OUR CAR!!! 30/05/2005
    User doesn't recommend the product

    Advantages Advantages ABSOLUTELY NONE

    Disadvantages Disadvantages CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED

    First ordered car at end of january 2005, paid deposit and waited until the estimated 6-8weeks were up. Phoned to enquire and got no real answer as to when we could get our car. Eventually told there was a delay in production and they had no date at that time. No contact from them at any time and no answers when we contacted them until we mentioned we needed car before 3rd June as we were going on holiday then. Got a phone call to say we definately wouldn't have car by then. Decided to change the order to a car they had in stock and available in 7 days!!! Phoned to make payment after receiving ... more
  • 20 of 20 Ciao users found the following review helpful
    Picture of caryh

    caryh

    1 Star How long! 06/06/2005
    User doesn't recommend the product

    Advantages Advantages Can't really think of any

    Disadvantages Disadvantages Slow to deliver, useless customer service

    I ordered a 1 year old Ford Fiesta Zetec from the Salford Branch. I was told this car was ex stock, and I would be able to collect it in about 1 week. It actually took 8 weeks, over thirty phone calls, and two further visits to get my car. I was constantly told "its nearly sorted". I was told the registrations of two different cars.Both times these were "on there way". In the end I got a completely different car altogether. The car which was finally delivered didn't have the air conditioning I'd asked for. They said there had been an error made on one of their forms, and although I'd paid for ... more
  • 22 of 22 Ciao users found the following review helpful
    Picture of Thesandy1

    Thesandy1

    2 Stars Buying new from Virgin Cars 07/01/2005
    User doesn't recommend the product

    Advantages Advantages Low priced vehicles

    Disadvantages Disadvantages poor customer care

    I ordered a new Audi A3 (basic specification with no extras, as this can delay the order)on a 4-8 week (estimated) delivery date. At week 9 and after receiving no calls from the sales staff I enquired as to the whereabouts of the vehicle. It took over 10 days of constant calling to be finally told that I had a further 8 weeks to wait. I am now entering week 18 of my 4-8 week order. Virgin Cars still can not give me any information as to where the car is. At no point have they offered any information without me first having to call them. 3 seperate sales staff have promised to call me back and ... more
  • 15 of 17 Ciao users found the following review helpful
    Picture of KLWL

    KLWL

    4 Stars Buying a Car From Virgin Cars 15/03/2004
    User recommends the product

    Advantages Advantages Massive savings on dealership prices

    Disadvantages Disadvantages Lack of information re:order progress

    The web site is easy to use but for specific information you have to either e-mail or phone them. We visited the car lot in Manchester, which was not as big as it appeared on-line. Not all the types of car listed on the web are physically on site. We already knew which car we wanted to purchase and had a pre-set cash budget with which to barter. The sales person was very helpful, but didn't have enough authority to agree a deal without frequently 'asking his manager'. The price agreed was fantastic - knocking almost £4500 from the dealership price for the same car. One thing to note is that ... more
  • 11 of 12 Ciao users found the following review helpful
    Picture of cavilln

    cavilln

    1 Star Virgin Cars - DON'T DO IT! 28/05/2005
    User doesn't recommend the product

    Advantages Advantages The price - if the car ever turned up

    Disadvantages Disadvantages Cars do not exist

    You've flown Virgin Atlantic; have a virgin One account mortgage; drink Virgin wine and exercise at a Virgin Gym. BUT I would advise you NOT to buy a car from VirginCars.com. They are a case study in broken promises....a perfect example of empty-headed customer service people with no influence over how the awful company works. I ordered a VW Touran from Virgin Cars in February as the price was cheaper than a dealer and they said they would deliver within 8 weeks. But then everything started to go wrong.... I received one phone call from the virgin cars customer service people telling me of an ... more
  • 8 of 10 Ciao users found the following review helpful
    Picture of howellrees

    howellrees

    4 Stars Overall a good buy 10/08/2004
    User recommends the product

    Advantages Advantages Competitive prices, service prices

    Disadvantages Disadvantages some warranty issues

    I initially bought my Ford Mondeo 2.0 Di from Virgin in September 2001 and I am now coming to the end of my three year warranty on the car. Overall, the buying experience with Virgin was good. The delivery time on the car was longer than they originally stated on the website and they were not very good in terms of keeping me in the picture as to what was happening with the delivery. However, when they did give me a delivery time the car was delivery to my home and everything was as expected. The Virgin @Your Service servicing package was very good and offered savings on servicing costs when ... more
  • 12 of 22 Ciao users found the following review helpful
    Picture of Baby_Jenna

    Baby_Jenna

    5 Stars Virgin Cars The only place to buy a car 22/12/2003
    User recommends the product

    Advantages Advantages Cheap, all vehicles in 1 place

    Disadvantages Disadvantages Cannot View Vehicle before purchase

    I found Virgin Cars an excellent place to purchase my vehicle. I brought a Peugeot 206 from them and found the service impecable. I ordered my car on a 20 week lead time and to my surprise the vehicle actually arrived after 16 weeks. I was kept up to date on monthly basis, which then went to weekly as the vehicle arrived into the UK. My vehicle was delivered on the date and time they specified and was in prstine condition. I have receommended them to all my friends who have since purchased vehicles from them and had the same excellent service as I received. I also had the chance recently to ... more
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