Shaun Thomas Review ofVirgin Mediaby
VirginMediaHell
Advantages: NONE Disadvantages: Far to many to mention, slow broadband, crashing V+ and many more
...and new problems with my Virgin Media services particularly with reference to the Billing/Customers Services departments and to the overall quality of the Virgin Broadband service.
Having been a customer from September of 2006, which is where the problems started, each and every month we provide Virgin Media with our Bank Account details in order to pay for our entire account via Direct Debt to enable us to receive the full Direct Debt discounts, ...
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Advantages: One bill for all services Disadvantages: A bit of a shock in respect of channel quantity when moving from sky.
...three services the battle between Virgin Media and Sky has just begun, but is the battle over before its begun for one contender?
First things first, Virgin Media is the formation of two companies the first being Virgin Mobile, the second being NTL:Telewest. Over the past five years NTL and Telewest have both been in trouble, jobs were lost all over the country and the services for both suffered. Richard Branson was keen to get involved in the ...
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Advantages: Some good on demand services. Disadvantages: Poor TV picture on Samsung and LG sets. Broadband throttled.
...outline of our experience with Virgin Media who took over our cable connection. Some aspects have been quite good but others far less appealing.
A Sudden Unexpected Takeover
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Having been one of the early adopters of Telewest's cable TV and 'phone service since the first cables were laid in Birmingham, I've found the service fairly reliable for over a decade. One day it became apparent that our provider had ...
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Advantages: Broadband better than any ADSL. Disadvantages: Watch their prices, and don't ignore special offers just because you are already a customer
...then with the addition of Virgin Mobile became Virginmedia.
My current broadband-only package with VM is what they term the XL version, i.e. the fastest, and at 20 megabytes is just about the fastest you'll find.
To be fair, when a cable company says you'll get 20 megabytes, there's none of this "up to" malarkey, since distance to the local exchange, always a contentious point with ADSL is limited to the length of cable from my house to the ...
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Advantages: The V+ box and television services Disadvantages: Losing certain channels due to greedy Sky!
...SERVICE
Due to the fall-out between Virgin and Sky, sky one, three and sky news have not been available to Virgin customers. Basically Sky put their price for these channels up and Virgin refused to pay it. At the time Virgin said they didn't want to pay it as it would mean they would have to raise the price of their tv package.
For a person like me, losing these three channels wasn't the end of the world- but if you are a ...
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Advantages: Some good VOD content, Good unlimited broadband internet packages, Disadvantages: No basic Sky channels, VOD doesnt always work
...I'm not very keen on Virgin Media (which were originally NTL or Telewest depending on where you lived but then they merged into this company and paid to use the Virgin brand name, from what I've read on a digital TV discussion forum), after whats happened I'm left feeling suspicious.
Its the cable TV and the internet package that I really use and its the TV side of things that, in my honest opinion, have really gone downhill. For a start, when ...
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Advantages: ?? Disadvantages: Too Many to write here......
...June. June 9th, we rang Virgin to confirm we were moving on the 15th. Virgin said they had no notification that we were moving, despite the fact we had rung them 2 weeks previously to tell them !!
So, they finally found our file, and it actually confirmed that we were moving house. Great stuff !! Can we have a Virgin Plus Box (henceforth known as V+) ?? Yes, but you have to pay £150 for the installation today. Ok, not a problem. Paid for that. ...
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...the takeover of ntl:telewest by Virgin Media, and the subsequent changeover of account handling systems, I have undergone a change of residence and various resultant problems with the service I have received from what is now Virgin Media. I’d like to outline these problems in the hope that a satisfactory solution can be reached, in the interest of continuing relations and good will.
Upon separating with my partner (with whom I had been cohabiting) ...
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Advantages: Some good channels and upgrades over the phone are done instantly Disadvantages: Call Centres loose your details, Takes months to get the kit installed
FACTS - Virgin TV
Virgin Media are the successors of NTL
Virgin Media lost over 1 Million customers to B Sky B
Virgin Media have lost the right to air B Sky B channels Inc Sky 1 and 3 and News
Virgin have 2 call centres 1 in Dudley and 1 In Newcastle
FACTS – Virgin Broadband
Is a cable as per your TV so a phone line is not required
I did not get PC Guard and I am paying for the protection
When you get told you can get help dialling ...
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Advantages: erm, are there any? Disadvantages: where would I start? Appalling service, poor quality
...a packet loss with my Virgin broadband constantly of anything up to 44%, i.e. totally unusable, and has been like this since April. Using a Tracert, it had consistently timed out after the first hop, and ping times that are constantly timing out too. Sometimes I can be without any access to the internet for days on end - not good for someone running an online store and using online auction sites to buy and sell. Once Virgin took over, I was still ...
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Advantages: more choice, no purchase costs for equiptment Disadvantages: customer service, no sky one, HD only one channel
...about 3 years.
I received the virgin media promotional pack- with the 4 for £40 per month- landline, broadband (2mb), tv and mobile (300mins anytime, landlines and any mobile network).
Compared with the £57 I was paying for lame tv, a high BT bill- due to mobile calls, and ok broadband- I thought this deal would be better than sliced bread! So I called up to find out more- this is what I was told:
Never at any time would calls made to virgin ...
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Advantages: Good All Round Service Disadvantages: Loss of Sky Channels
...coming changes to the services Virgin were going to introduce and it was very informative and looked brill. So along came the changeover, and to begin with there was not much difference in the service with exception of the optional upgrade to the V+ Box (which I will go into a little more later) and the fact that you could upgrade to a Virgin Mobile and get very cheap mobile services from them, all sounded very good, then the bombshell arrived, SKY ...
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Advantages: eventually my account was sorted for the better Disadvantages: too much ringing round.. customer service team awful
Since i started with Virgin Media I had nothing but problems, thankfully everything is all sorted now and touch wood i won't have to speak to them again, however the first problem i had was my landline. I went to use the phone one day and basically i had no dial tone... i rang customer services and it stated on a automated message that if you were experience problems in the ST3 area, the engineers were aware of it and were working to rectify the problem. ...
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Advantages: Well i suppose the telephone service was okay Disadvantages: too many to mention - you can't get away from them
Virgin Media, oh dear where shall I start. I'm only writing this so that any readers considering signing up to Virgin can make an informed decision before they do.
We left good old Sky, AOL and BT to a) reduce the costs and b) because we thought it would be a better service, particularly in suffering interference from the weather, surrounding trees etc.
We phoned up what was NTL then and talked to someone very helpful, told them we were looking ...
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Advantages: Very few, one bill! Disadvantages: Expensive, bad customer service,constantly changing channels
...that they were okay. When Virgin Media took over a number of things happened that left me feeling a bit disgruntled:
1. We lost Sky 1, I have no idea what all the fuss was about between Sky and Virgin, but it was like watching kiddies in the playground, and every time I saw a Virgin full page spread in a national newspaper I though "I'm helping to pay for that".
2. We lost the kids channel 'tsunami', which never really bothered me, but quite ...
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