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11-25 of 153 reviews Show most helpful reviews first Newest first

 

This is Virgin Territory

AdvantagesMuch more content including full series on demand. No extra charge for HD.

DisadvantagesSlows down a little at peak times but not enough to complain about.

"...know why I now have Virgin Media as a provider. After a bad situation with Sky, or rather during the situation, I decided to go with Virgin. I was with Virgin years ago (when it was NTL) for TV, broadband & phone but changed to Sky while keeping Virgin broadband. I had a good 'permanent' deal with NTL as I had saw a better offer and they more than matched it. When Virgin took over, the first bill I received was for the regular full amount. When ..." Read review
07.05.2009

Ciao members have rated this review on average: very helpful

The Virgin Birth of an Ugly Child

AdvantagesVirgin snubbed Sky (and therefore Rupert Murdoch)

DisadvantagesEverything else they've done

"...the takeover of ntl:telewest by Virgin Media, and the subsequent changeover of account handling systems, I have undergone a change of residence and various resultant problems with the service I have received from what is now Virgin Media. I’d like to outline these problems in the hope that a satisfactory solution can be reached, in the interest of continuing relations and good will. Upon separating with my partner (with whom I had been cohabiting) ..." Read review
09.05.2007

Ciao members have rated this review on average: very helpful

Community Level 2jameweights

jameweights

VIRIGN MEDIA - TV - INTERNET

AdvantagesGood range of on demand services - upto 50MB internet

DisadvantagesHardware problems - bad customer service - High prices

"Virigin media offer - Broadband, Television, mobile phone, and a telephone service. Television; The On demand service which covers - music - catchup - tv choice - movies and interactive. This basically allows you to demand music videos, movies, the best of the weeks television, a wide range of movies when - from classics to new films - and on tv choice on demand you can choose anything from comedy classics to documentaries. Quite a lot of ..." Read review
04.01.2009

Ciao members have rated this review on average: very helpful

Bye bye virgin

Advantagesnot many

Disadvantagesbad broadband signal,poor service

"...about my experiences as a virgin media customer. I was a customer for just under 3 years and have used most of the services they offered including tv,broadband,phone and mobile phone. **TV** This is the best bit of their service.I have never had any problems with the tv apart from when the weather was really bad and i don't blame them for that. The tv channels they offer are pretty standard to sky etc. **Broadband** My broadband was never the best ..." Read review
18.01.2014

Ciao members have rated this review on average: very helpful

Community Level 2sdys15453

sdys15453

Virgin - worse than NTHell

Advantageserm, are there any?

Disadvantageswhere would I start? Appalling service, poor quality

"...a packet loss with my Virgin broadband constantly of anything up to 44%, i.e. totally unusable, and has been like this since April. Using a Tracert, it had consistently timed out after the first hop, and ping times that are constantly timing out too. Sometimes I can be without any access to the internet for days on end - not good for someone running an online store and using online auction sites to buy and sell. Once Virgin took over, I was still ..." Read review
19.11.2007

Ciao members have rated this review on average: very helpful

Community Level 2sonic8325

sonic8325

The truth behind Richard Bransons ££££

AdvantagesSome good channels and upgrades over the phone are done instantly

DisadvantagesCall Centres loose your details, Takes months to get the kit installed

"FACTS - Virgin TV Virgin Media are the successors of NTL Virgin Media lost over 1 Million customers to B Sky B Virgin Media have lost the right to air B Sky B channels Inc Sky 1 and 3 and News Virgin have 2 call centres 1 in Dudley and 1 In Newcastle FACTS – Virgin Broadband Is a cable as per your TV so a phone line is not required I did not get PC Guard and I am paying for the protection When you get told you can get help dialling ..." Read review
18.08.2007

Ciao members have rated this review on average: very helpful

Virgin media - fast, reliable and better value

AdvantagesSuperfast broadband, reliable tv service and competitive phone line

DisadvantagesCustomer and technical service is not ideal

"I joined Virgin media 5 months ago. Prior to that, we were using BT for our phone line and Sky for TV and broadband - now we have all 3 from the same company and it feels much easier. We currently have the large broadband package and speedtests confirm Virgin's pledge of 10Mbs - the last one was 9.75, although uploads are much slower. However, when comparing that with Sky who wanted to charge me a significant increase for a maximum improvement ..." Read review
30.05.2010

Ciao members have rated this review on average: very helpful

Community Level 2rtpcs

rtpcs

Value for money but poor customer service

AdvantagesGood value for money

DisadvantagesPoor customer service

"Virgin media provides good packages for different customers. I do not watch TV a lot but I do need it, so I pick up the cheapest package, which includes basic TV channels, Free weekend call and 10M broadband. '''TV package''' Since the TV signal is not good enough in my area for Freeview, I need the Virgin media cable to have clear signal for news channels. The basic channel serves me well. It includes BBC1, BBC2, ITV, Channel 4 and Five, and all ..." Read review
13.10.2009

Ciao members have rated this review on average: very helpful

Mr Branson what have you done?

Advantagesmore choice, no purchase costs for equiptment

Disadvantagescustomer service, no sky one, HD only one channel

"...about 3 years. I received the virgin media promotional pack- with the 4 for £40 per month- landline, broadband (2mb), tv and mobile (300mins anytime, landlines and any mobile network). Compared with the £57 I was paying for lame tv, a high BT bill- due to mobile calls, and ok broadband- I thought this deal would be better than sliced bread! So I called up to find out more- this is what I was told: Never at any time would calls made to virgin ..." Read review
22.04.2007

Ciao members have rated this review on average: very helpful

Entertainment, Value and Brilliant Service

Advantages Good All Round Service

DisadvantagesLoss of Sky Channels

"...coming changes to the services Virgin were going to introduce and it was very informative and looked brill. So along came the changeover, and to begin with there was not much difference in the service with exception of the optional upgrade to the V+ Box (which I will go into a little more later) and the fact that you could upgrade to a Virgin Mobile and get very cheap mobile services from them, all sounded very good, then the bombshell arrived, SKY ..." Read review
13.03.2007

Ciao members have rated this review on average: very helpful

Community Level 5kayleaf

kayleaf

Our Virgin Media Experience

AdvantagesWe have television?

Disadvantagestoo expensive for far too little

"...been a previous customer with Virgin and found they had given us a good service so we tried them out. ===House Number One=== In our first home together we were only able to recieve a limited telephone and ADSL connection. I found this a little strange that the services they had on offer were limited in a city but we took it as we needed it. Our package included free evening and weekend calls and 10GB interenet speed. We weren't able to have a television ..." Read review
13.06.2011

Ciao members have rated this review on average: very helpful

Community Level 5blondgem

blondgem

Virgin Media Mayhem

Advantageseventually my account was sorted for the better

Disadvantagestoo much ringing round.. customer service team awful

"Since i started with Virgin Media I had nothing but problems, thankfully everything is all sorted now and touch wood i won't have to speak to them again, however the first problem i had was my landline. I went to use the phone one day and basically i had no dial tone... i rang customer services and it stated on a automated message that if you were experience problems in the ST3 area, the engineers were aware of it and were working to rectify the problem. ..." Read review
24.09.2007

Ciao members have rated this review on average: very helpful

Community Level 1883girl

883girl

Virgin Media - Be Warned

AdvantagesWell i suppose the telephone service was okay

Disadvantagestoo many to mention - you can't get away from them

"Virgin Media, oh dear where shall I start. I'm only writing this so that any readers considering signing up to Virgin can make an informed decision before they do. We left good old Sky, AOL and BT to a) reduce the costs and b) because we thought it would be a better service, particularly in suffering interference from the weather, surrounding trees etc. We phoned up what was NTL then and talked to someone very helpful, told them we were looking ..." Read review
19.07.2007

Ciao members have rated this review on average: very helpful

Community Level 6paulhanton

paulhanton

Virgin on the ridiculous, but not funny

AdvantagesVery few, one bill!

DisadvantagesExpensive, bad customer service,constantly changing channels

"...that they were okay. When Virgin Media took over a number of things happened that left me feeling a bit disgruntled: 1. We lost Sky 1, I have no idea what all the fuss was about between Sky and Virgin, but it was like watching kiddies in the playground, and every time I saw a Virgin full page spread in a national newspaper I though "I'm helping to pay for that". 2. We lost the kids channel 'tsunami', which never really bothered me, but quite ..." Read review
26.08.2007

Ciao members have rated this review on average: very helpful

Going Downhill

Advantages You decide

Disadvantages You decide

"...and subsequently Telewest/NTL and now Virgin Media in whatever name they have attempted over the last decade or so to provided me with the services for which I signed up. These services were Telephone/ TV / and Internet and on the whole they have pretty much kept up to their part of the agreement. I have had a few hiccups as most do with such a service, the internet has probably been the most stable and continues to be so. I did lose my telephone ..." Read review
06.04.2007

Ciao members have rated this review on average: very helpful



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