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Reviews - Vision Express (Shop)

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Satisfactory

“The Poor Sight Saga”

published 26/11/2010

Good range, online booking, efficient sight tests

Dismal customer service, money-grabbing attitude, ...

It takes a lot to anger me. Global injustices, political chicanery, workplace irritations – even pictures of Michael Gove's face – I shrug them all off with a worldly sigh. But my recent experiences with Vision Express have kept me awake at night, seething with impotent fury. I'm not sure why;...

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Excellent

“Express and Out to Impress”

published 16/05/2007

modern,up to date eye exam and care, excellent cus...

need to prebook exam usually, buying your glasses ...

~~~~A bit about me~~~ This being a review about a personal health care service, I think it a bit fair to share what my needs are and why I am using such a service! I was born with a double astigmatism. This was perfectly balanced, giving me no distortion of vision until I was 5 years old, at...

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Good

Cheap frames, quick service

Pot luck as to which server - and service - you ge...

Around this time last year, acutely aware that soon I would be graduating, earning some money and no longer be eligible for free eye tests / discounted glassed on the NHS, I thought I would make the most of it, and get my eyes checked. The test, at my local D&A branch showed my eyes had worsened...

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Excellent

Make you feel special and ensure you are happy wit...

More expensive than some other high street opticia...

I have been a customer with Vision Express for many years now, probably more than 10, and I think I know a fair amount about their service and their standards. I am a contact lens wearer which means I visit regularly both for sight tests every 2 years and for contact lens check ups annually. The...

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Super

“ Peekaboo, I see you”

published 24/05/2005

Child and special needs friendly staff | Glasses r...

Waiting area a little small

I've been wearing glasses since my early teens and in the twenty odd years that I've been a four-eyed twat, I've used quite a few different opticians. You see I'm not particularly loyal to any particular optometrist, but when my youngest son appeared to have difficulties seeing I found that I had...

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Super

“Efficiency demons”

published 11/07/2001

Very efficient and knowledgeable staff, good layou...

Not the most friendly service - emphasis on effici...

These new Vision Express Optical Lab places seem to be popping up all over the place these days, don't they? Walking around a shopping mall, bam! There's a big shiny white temple of eyewear where you'd normally see the Gap or something. Well, I broke my glasses the other week, so I had to take...

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Excellent

“See for yourself”

published 06/05/2002

very rapid

none

I had managed to go nearly 6 years without breaking my glasses or remembering to have a check up. However, as summer advances, I thought it might be worth investing in some prescription sun glasses. Vision express had a deal on with these, so I thought I'd give them a try. Most people have to pay...

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Excellent

friendly efficent service

none at this stage

Vision Express is not a high street name that has lured me in to one of their many shops around the country in the past. I honestly don’t know why but the closest I can get to understanding why, is probably better the old adage – “devil you know”. Boots, the opticians...

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Super

“Glasses Galore.”

published 15/09/2002

Very friendly and informative staff, big selection...

Price is quite high, quite a long waiting list.

When my previous pair of glasses broke, and I got sick of trying to stuff contact lenses in my eyes, I decided to try Vision Express for my new pair of glasses, as my mum had excellent customer service and satisfaction with them. I used the Gateshead branch, which is located in the Metro Centre...

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Excellent

Excellent service

dazzling store interiors!

Vision Express stores can be found in most places. Store interiors have recently been changed and are now very white and clinical looking. The place looks very bright and, to be honest, if I worked there I think I’d be going home with a headache every night! I’m surprised the staff...

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Good

Fast, Wide range of frames, Easy to book an appoi...

Not personal. try and sell you everything they pos...

A review of Vision Express - The Milton Keynes Branch 1. About My Vision... My vision is pretty bad. My prescription for those of you who know anything about this sort of stuff is usually -3.50 or there abouts. If i dont have glasses or contact lenses then i cant see, everything is pretty much...

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Excellent

“Perfect Vision”

published 01/01/2002

Very fast efficient service.

none so far

Every Christmas it happens, something gets broken. This time it was my glasses, not a little bit either, big time broken, beyond repair. They were only reading glasses, but put anything within 18 inches of my eyes and I am blind. Never mind off to the opticians I go, only to find a notice on the...

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Super

quick efficient courteous

expensive

Bust me glasses – boohoo. Went for a Motorbike ride and dropped ‘em while I was putting me helmet on. Heigh ho. Off to my local optician as fast as my little fat legs would carry me in the hope of getting a copy of my prescription. However, it was not to be. The Optician politely...

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Satisfactory

Excellent selection of frames

Poor customer service

Vision Express has always seemed to be an adequate, if over commercialised optitcian/glasses vendor. Their premises are always very well laid out with what seems to be the highest technology in eye test equipment and the front of house staff are all courteous and pleasant. This is where the...

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Excellent

“They actually smile”

published 10/03/2001

Friendly service, honest.

Some people feel the lenses are too expensive!

Recently, I’ve been having headaches, bad headaches. After consultation with my GP, I was advised to go and see an optician. I had glasses when I was in school, you know how it is when you can’t see the white board no matter how much you screw your eyes up, tilt your head to the side...

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