Rating Summary

Detailed rating

Speed of delivery
Reliability of company
Competitiveness of charges/prices
Customer service

1-15 of 24 reviews Show most helpful reviews first Newest first

 

Community Level 3yampyuk

yampyuk

Reality....... The new WAE

Advantagesread op

Disadvantagesread op

"White Arrow Express are a lot faster, they take more care, and are a lot more professional at what they do than any other parcel delivery company that we are all familiar with. What I do know is that If you order by phone, an item from your catalogue, and it is in stock then I can say for sure you will get it the next day. Well you would if you lived anywhere on my wife's round. My wife, Karen, has been a self employed courier for several years ..." Read review
09.10.2002

Ciao members have rated this review on average: very helpful

Community Level 1angelsam1984

angelsam1984

Reality - White Arrow

AdvantagesGood if you Don't work and think about where parcel will be delivered.

DisadvantagesCannot give a time or day (but that is what service is agreed with company you ordered from)

"Lets Start at the Beginning The Initial Customer orders goods from a Company or (client) Reality is a delivery service which provides a service delivering products on behalf of alot of different companys (clients) Therefore Reality is a third party and will only be held liable by the client and in turn the client is held liable by the customer. So the sytem is Customer Orders Goods---> Telephone call/e-mail etc from Client to confirm ..." Read review
26.03.2005

Ciao members have rated this review on average: very helpful

Community Level 2flurey

flurey

White Arrow misses the bullseye

AdvantagesThey have some?

DisadvantagesTheir ability to deliver, poor customer service, very unreliable due to subcontract delivery system

"...a problem with one driver, White Arrow will simply assign an alternative driver. I remember the days where you used to see their blue vans drive around with the big white arrow on the side. Nowadays, it could simply be a white Astramax or Ford van. The company now have re-invented themselves and now call themselves Reality Group Limited. Believe me, their service is very limited and that's a reality. Their customer service is based in Bolton ..." Read review
23.01.2003

Ciao members have rated this review on average: helpful

Community Level 1Clareabell

Clareabell

Dont use them - Unfortunatly Argos do

AdvantagesNone

DisadvantagesEverything

"I placed my order with Argos on 6th December and am still waiting for the delivery - of course these would happen to be Christmas presents and we are now on the 22nd December. After the 1st attempted delivery they left me a card so I rang them and after about 20 minutes speking to an incoherent individual I manged to agree with them that they would leave the parcel with one of my neighbours (I gave them a choice of 4). the following day I returned ..." Read review
22.12.2004

Ciao members have rated this review on average: helpful

Community Level 1fatbum44

fatbum44

Reality need to get a grip on it!

Advantagesnone

DisadvantagesPoor communication, wasting customer and drivers time

"I recently placed an order with Yes661 who unfortunately use Reality/White Arrow couriers. There was a card left through my letterbox from Reality stating that they could not leave the parcel because a signature was required, although I was'nt told this when I placed the order. I rang them and explained that I am not available in the mornings but if they could not give me a delivery time the Parcel could be left in my garage. I was informed ..." Read review
19.10.2004

Ciao members have rated this review on average: helpful

Community Level 1Montyofstoke

Montyofstoke

Treat drivers as bad as there customers

AdvantagesBetter than been out of work

DisadvantagesHad the chance to meet lots of good people

"I was previously employed by Reality (WAE) for about 9 years spending about 4 years as a spare driver it was tough going to diffrent areas every day especialy the countryside where you had some poor addresses. After about 4 years a round came up and had been offered to sevral drivers and turned down then was offered to me after some consideration i decided to take it thinking it was better than been spare goin the same areas day in and out i would ..." Read review
07.08.2008

Ciao members have rated this review on average: helpful

Community Level 1Adam0303

Adam0303

White Arrow / Reality W@*k*rs

AdvantagesNone

DisadvantagesService, Driver and Customer service staff competence

"...also to be delivered by white arrow I thought oh god but then I thought to myself such a big item they cant mess it up but don’t worry they were up to they’re same trick said it would come Thursday but it turned up Monday, I fortunately wasn’t at home only my partner and daughter, so as far as they were concerned it could have been a single mother they were delivering to they decided that when they got to my flat they couldnt get them in so would ..." Read review
18.02.2004

Ciao members have rated this review on average: helpful

Community Level 2charlene20...

charlene2009uk

Return to sender

AdvantagesNo comment

DisadvantagesCannot be relied on

"...have got to say that white arrow/ reality must be the worst courier on the plant, i had recently ordered books from BFC (books for children) It took several weeks for the books to arrive, when they did finally turn up they were left with a neighbour but no card was left to let me know they had been delivered or where they were ! The worst was yet to come... a few weeks later i had a parcel that was to be returned, i was told they had arranged ..." Read review
04.09.2003

Ciao members have rated this review on average: helpful

Community Level 1Doug_M

Doug_M

Mission Impossible

AdvantagesNone

DisadvantagesThey don't Tell the Truth

"...on the following Monday but White Arrow attempted to deliver on the Friday before but nobody was in because of the promised Monday delivery. White Arrow assured that they would still deliver as arranged on the Monday. After a 10 hour wait - no delivery. Round and round in circles on the phone to the 2 companies is a story too long to tell. Both companies blame each other and the packages eventually arrive. Please do not let any of the 2 companies ..." Read review
22.06.2004

Ciao members have rated this review on average: helpful

Community Level 1kab0901

kab0901

Do not use this company

Advantagesused by most mail order companies

Disadvantagesthe worst customer service I have come across

"...have confirmed the address but white arrow only have one line of the address. Back at the call centre, the manager who was abrupt and annoyed about being interrupted from her coffee said that it was not her fault etc but wouldn't let me speak to the depot to arrange collecting the parcel myself. Apparently customers are not allowed to speak to that department. They will try to deliver again today and if not they will ring me to let me know they haven't ..." Read review
13.07.2004

Ciao members have rated this review on average: helpful

Community Level 1holg

holg

my address does not exist,say WA

Advantagesprice

Disadvantagesnot delivering item!

"...were very helpful and contacted White Arrow straight away who claimed my address details were incorrect and had returned the item to bol. Back to bol.com to double-check my address which of course is correct (after all it's not the first time I had ordered from them). BTW, I don't live on a farm at the end of a lane 5 miles out of town. My house is in a suburb of Cardiff and can easily be found by anybody who possesses an AZ. 4 weeks after placing ..." Read review
28.08.2003

Ciao members have rated this review on average: helpful

Community Level 1CustomerP

CustomerP

Disastrous deliveries

AdvantagesThankfully not the only delivery service we in the UK have to rely on

DisadvantagesSee review

"An absolute disaster of a delivery service with no element of 'express' whatsoever. It has now been close to 4 weeks that my husband, a freelance worker therefore dependent upon the freedom to leave the house at any given time, has had to stay in day after day and be told the same rehearsed lies. If the delivery is not going to be made on the day, a paying customer should not be told that it will be. It is offensive, frustrating and patronising to ..." Read review
14.05.2007

Ciao members have rated this review on average: helpful

Community Level 1arwasm

arwasm

WHAT ARE YOU EXPECTING WHEN YOU DO MAIL ORDER

AdvantagesIts a free delivery or collection

Disadvantagesnot being able to please everybody !!!!

"Most customers seem to forget that reality have been chosen by the mail order company’s to deliver the parcels they use them because they are a free delivery service (that is why they can not specify day or time). most of the mail order company’s will tell the customer what they want to hear cos they want to make that sale they will say it will come on a specific day and time, then leave it to reality to sort out. Then the customer gets all irate ..." Read review
05.11.2004

Ciao members have rated this review on average: somewhat helpful

Community Level 14472

4472

A misuse of the term "Delivery Service".

AdvantagesLots of companies don't use them.

DisadvantagesA lot do.

"...but in comparrison to Reality White Arrow, they are masters in their field. Come back Royal mail/Parcelforce, all is forgiven! Day 1 (tuesday)- Missed delivery. Card left. Rang number on card who told me they could not give day or time for redlivery, but that it would be within 3 days. Asked for alternate delivery address to be used, told they do not offer this service. Best suggestion they had was "to get a neighbour to wait in". Asked if I could ..." Read review
03.12.2003

Ciao members have rated this review on average: somewhat helpful

Community Level 1shmeakster

shmeakster

reality should be get real!!!!!

Advantagesphone staff are helpfull (not)

Disadvantageswhite arrow

"...do i detect a little white lie,im begining to think a carrier pigeon will be more reliable than this company!!!!!!!! they are quick to take your money and chase you up about outstanding things ill give them that but a complete fast when it comes to the customer care they boost so much to having if there was a rating to this review with a minus star and a dont bother comment you can guarentee id tick it!!! ..." Read review
29.09.2004

Ciao members have rated this review on average: somewhat helpful



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