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Reviews - White Arrow Express

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Super

“Reality - White Arrow”

published 25/03/2005

Good if you Don't work and think about where parce...

Cannot give a time or day (but that is what servic...

Lets Start at the Beginning The Initial Customer orders goods from a Company or (client) Reality is a delivery service which provides a service delivering products on behalf of alot of different companys (clients) Therefore Reality is a third party and will only be held liable by the client and...

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Super

“Reality....... The new WAE”

published 08/10/2002

read op

read op

White Arrow Express are a lot faster, they take more care, and are a lot more professional at what they do than any other parcel delivery company that we are all familiar with. What I do know is that If you order by phone, an item from your catalogue, and it is in stock then I can say for sure...

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Not for me

They have some?

Their ability to deliver, poor customer service, v...

*** SOME USEFUL BACKGROUND INFORMATION *** White Arrow is a courier service which was founded by GUS the catalogue retailer in 1949 and being going downhill ever since as you'll find out in this review. They now subcontract the services of local delivery men in most major towns and cities...

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Not for me

None

Everything

I placed my order with Argos on 6th December and am still waiting for the delivery - of course these would happen to be Christmas presents and we are now on the 22nd December. After the 1st attempted delivery they left me a card so I rang them and after about 20 minutes speking to an incoherent...

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Not for me

none

Poor communication, wasting customer and drivers t...

I recently placed an order with Yes661 who unfortunately use Reality/White Arrow couriers. There was a card left through my letterbox from Reality stating that they could not leave the parcel because a signature was required, although I was'nt told this when I placed the order. I rang them and...

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Not for me

“Return to sender”

published 03/09/2003

No comment

Cannot be relied on

I have got to say that white arrow/ reality must be the worst courier on the plant, i had recently ordered books from BFC (books for children) It took several weeks for the books to arrive, when they did finally turn up they were left with a neighbour but no card was left to let me know they had...

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Not for me

None

Service, Driver and Customer service staff compete...

I Bought two items from the Argos Additions catalogue, the first being a suit which was "supposed to take 2-3 working days, On day 1 they left a card said I wasn’t in, bearing in mind I live on a ground floor flat and can see everything and everyone that comes along but they decide they couldn’t...

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Not for me

“Do not use this company”

published 13/07/2004

used by most mail order companies

the worst customer service I have come across

Having tried to arrange a parcel to be delivered I have almost given up. They have told me that thye tried to deliver the parcel but I was out and they couldn't find a secure place to leave it. Then when I called the call centre in Bolton (customer service it is not) they said they didn't have my...

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Not for me

“Mission Impossible”

published 22/06/2004

None

They don't Tell the Truth

Between Argos and Reality/White Arrow life can become very frustrating when things go wrong. Of an internet order 5 packages out of 7 were delivered correctly, the others went to the wrong depot and didn't reach me. Argos customer services undertook to deliver the remainder on the following...

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Not for me

“Disastrous deliveries”

published 14/05/2007

Thankfully not the only delivery service we in the...

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An absolute disaster of a delivery service with no element of 'express' whatsoever. It has now been close to 4 weeks that my husband, a freelance worker therefore dependent upon the freedom to leave the house at any given time, has had to stay in day after day and be told the same rehearsed lies...

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Not for me

price

not delivering item!

I recently ordered a book from bol.com which according to their website should be delivered within 5 days. After about 3 weeks I checked the whereabouts of the item in the 'my account' section of bol.com. According to this information it had been despatched two days after I placed the order. When...

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Satisfactory

Better than been out of work

Had the chance to meet lots of good people

I was previously employed by Reality (WAE) for about 9 years spending about 4 years as a spare driver it was tough going to diffrent areas every day especialy the countryside where you had some poor addresses. After about 4 years a round came up and had been offered to sevral drivers and turned...

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Satisfactory

“White Arrow”

published 17/05/2002

Well Known

LOst parcels and unhelpful customer services staff

I recently Ordered Goods from 2 companys via the web. I got an e-mail to say that White Arrow would be delivering my goods within 48 Hours so I made arrangements for someone to be home to collect them, white Arrow never turned up and 4 days later I recieved a card through the post to say that...

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Not for me

Lots of companies don't use them.

A lot do.

Inept management, bad organisation and incompentant staff make this, in my opinion and experience, the worst of the courier delivery companies. They cannot give day, let alone time of delivery, and seem to be unable to grasp the idea that people they are delivering items to may actually have to...

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Satisfactory

phone staff are helpfull (not)

white arrow

i have now been waiting in a month for a parcel to be collected by reality shopping company (white arrow)i have telephoned the company several times speaking to numerous customer service advisors who apear to have as much common sense as sheep!! iam continually passed on to others only to be told...

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