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1-15 of 22 reviews Show most helpful reviews first Newest first


Community Level 5daseaford


They talk my language.

AdvantagesHelpful staff.


"...DIY materials it is always Wickes that I head for. Although the store is about seven miles from my home the journey is worthwhile when I need some large materials. When you go to this store everything is laid out in a good logical order so there is normally no problem in finding what I want. Also we receive a free booklet every few months listing all of the items that the store sells. This gives me the opportunity to browse through the booklet ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 2No1Tester


No need to shop around- Wickes offer best prices

AdvantagesExcellent range at keenest prices. If you're a woman you can get a bloke to help you...

DisadvantagesA boring experience if you are female and with a male who only gets enthusiastic when he is in Wickes

"...the things we needed from Wickes EG. a bathroom suite (which cost much less than elsewhere and is just as good), toilet seats plus other bits for bathrooms, our UPVC double-glazed windows (which fitted perfectly everytime and not one has had a blown seal causing condensation to get trapped between the panes), paving slabs, sand, concrete, ballast, wood, screws, nails, tape-measures, plumbing bits, paint/brushes, radiators, water butts... and we are ..." Read review

Ciao members have rated this review on average: helpful

Community Level 4laura2310


If you want something done.... Do It Yourself!

AdvantagesGood products, friendly and helpful staff

DisadvantagesNone that I know of!

"Wickes is a large DIY store. It stocks everything from odd bits like door handles, paint, light fittings and screws to kitchen and bathroom suites. It is the best place in our area for getting the best balance between cheap vs. quality, and as such a lot of small businesses in our area use Wickes for purchasing materials. I have been to Wickes many times as I love DIY and am always redoing the house. I have to say that most of the staff are ..." Read review

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Community Level 1sfoot


wickes patio doors or lack of them.


Disadvantagesappalling service

"...have ordered patio doors from wickes in july,It is now 25th aug and i am still waiting for the right set to arrive.So far i have had a delivery of the doors that had two left doors and 2 side panel,s missing.i phoned customer sevices and was told that they would re-deliver the missing items on the wednesday,wednesday came and no deliverey,i phoned customer service again and a rather rude lady told me that who ever told me delivery would be wednesday ..." Read review

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Community Level 2Phil_P


Why use Wickes

AdvantagesExcellent prices

DisadvantagesRelatively limited range

"What Wickes excels at is a good basic range of building and DIY products at excellent prices. Most of it is Wickes' own brand but that's not a problem. It's probably made by the same manufacturers as the known Brands anyway. Recent example; a Harrison Drape curtain track on sale for £32.99 in Homebase is boxed in Wickes' own brand packaging for £14.99. If Wickes can make a profit at £14.99 then how much are Homebase making? Building materials, wood, ..." Read review

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Community Level 1avengingan...


Wickes conservatory

AdvantagesNone I can think of

DisadvantagesThe worst service I have ever received - anywhere!

"...I received a call from Wickes customer services to inform me that my delivery date was to be June 3rd. I was told that if I did not accept this date, it could be at least six weeks before another one could be arranged. Reluctantly, I agreed and pulled out all the stops to ensure that the base would be ready in time. On yhe morning of the supposed delivery, I got a call from the delivery driver to inform me that my conservatory was not complete and ..." Read review

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Community Level 1Claireypoo


Wickes Kitchen - dont' pay up-front!

AdvantagesLovely kitchen - but you can get it from Benchmarx

DisadvantagesKitchen designer who didn't know the basics of design and a fitter who's lied and bodged!

"...ordered our beautiful kitchen from Wickes Woking 2 months ago. I was surpirsed and nervous when I was asked to pay teh full amount upfront. And since then it's just been a catalogue of astounding errors. The installation was delayed - we found out by chance when I called our allotted kitchen fitter, who told me he wouldn't be coming that week because there was a problem with the delivery date. He advised I call the kitchen designer. I ..." Read review

Ciao members have rated this review on average: helpful

Great Value, Friendly Staff and Quality Items

AdvantagesGreat value and Quality Products at Great Prices, No queues, Helpful Staff


"The Wickes Store in Warrington is situated on the Pinners Brow Business Park Close to the Town Centre. Have been using this store on a monthly basis for a number of years now and have never been disappointed. The target market is mostly tradesman however do cater for the public alike. On most of its prices, it is competitive, however there are some that they may be more expensive on, but this is made up by the convenience of the store in terms ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1mighty_roy...


wickes another diy store or more?

Advantages cheap prices,knowledgeable staff

Disadvantageshome delivery service can be slow

"...about wickes. i work for wickes and must say i had never been in a wickes store before starting my job there. i will answer some of the questions posed in other reviews i will start with the one about the garden centre areas. in smaller store the garden project centres will only have fence panels trellis and water butts but if you goto a wickes extra you will find plants etc. this is because many of wickes smaller stores are space optimised. another ..." Read review

Ciao members have rated this review on average: helpful

Wickes prices beat most

Advantageseasy to find items

Disadvantageswhen busy not enough trolleys

"...for all but one thing Wickes was the best. Wickes is a large store that has nearly everything for doing the house up. It also does tools and garden equiptment. The prices beat any others in the area except flooring grout. The shop is very easy to find your way around with good signs. You will find that if you are doing up a certain room everything you want will be altogether so that you dont have to go from one end of the store to the other. The ..." Read review

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Community Level 1STiwana


Wickes fail to notify before delivery


DisadvantagesStaff are not trained properly in their jobs.

"...that I had ordered on Wickes online. When I arranged a delivery date with their customer services over a week ago I was told that I would receive a call a day before delivery notifying me of the 3 hour slot within which they will deliver. This suited me as I do not live at the property. I’m really annoyed this morning as the driver called me to say I will be there in 3 minutes but it takes me 40 minutes to drive to the property. Customer Services ..." Read review

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Community Level 1envelopeman

Quick review of Wickes DIY stores (Shop)

"i purchased a conservatory some 4 months ago and was promised delivery on 30th july this did happen but then on the 1st august i received another delivery on checking the parts i discovered several parts missing so i contacted wickes customer (dis)services who said they would deal with it.several faxes and phone calls later and two more deliveries i still have 10 pieces missing at no time has wickes bothered to contact me to see if all is ok if you are considering buying a conservatory from wickes expect the worse and you will not be disappointed

Ciao members have rated this review on average: helpful

Community Level 1HACKEDoff2

Quick review of Wickes DIY stores (Shop)

"Liked - assistant had good knowledge and helpful Disliked - delivery was arrainged 3 wks in advance, arrived within timescale (aug 08), 1 item short, recd mssj from cust svs 2 call to arrange del oncalling noone knew anything about the missing part, several calls to call centre and local store -inverness, i eventually made arrangement was offered some 2wks after first del. NOT happy, all plans/trades times to be changed. Why pre arrange a delivery when all parts are not avail ...how could they run out of oven housing unts!?. i was not advised that there was a part short prior to delivery. Dissappointed will not use again nor recommend. TA bit of "the right hand does not know what the left hand is doing"!!

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Community Level 1traindrive...

Quick review of Wickes DIY stores (Shop)

"horrendous bought a conservatory in february it arrived in march 2 broken windows they where replaced started to build it and the last panel was damaged two cracks hidden behind the shrink wrap phoned the store could not help told to call maker assured new panel two days never arrived floor ruined because of rain had to put roof on to stop further damage phoned constantly staff uselesss they paid for new floor but will not return call aboutdamagedd panel they say they will not discuss it next step small claims court I Would not advise anyone to deal with this bunch of COWBOYS!!! l

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Community Level 1Berni33

Quick review of Wickes DIY stores (Shop)

"I have always shopped at Wickes however recently I had made a customer service complaint to be then rewarded back my delivery cost refunded to my account ( so I thought) however when checked my account online they had taken the cost again rather than refunded it and then took them two weeks before They again made a further error in completing the refund a second time and they then gave a cash refund so I will never use my card in store ever again. I will shop mainly for the goods in store not the Customer Service provided.

Ciao members have rated this review on average: helpful

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