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Promptness of service
Efficiency of service
Competitiveness of charges/rates

1-15 of 17 reviews Show most helpful reviews first Newest first

 

Worst few weeks of my life!

AdvantagesZERO

DisadvantagesNo-one knows what's going on!

"...an offset mortgage, so the Woolwich Openplan was the obvious choice. I went in one morning and was quite surprised to be able to see the Mortgage advisor straight away. Anyway, she was really friendly and we talked for a while about our current situation, the house we had put an offer on and all the usual questions. The outcome of the meeting was that she said that we were ideal candidates for the Open Plan as we could put down a 10% deposit and ..." Read review
25.09.2003

Ciao members have rated this review on average: very helpful

Community Level 1odtaa

odtaa

Woolwich Open Plan Mortgages

AdvantagesPayoff chunks of mortgage whenever you want. Offsetting saving accounts, interest calaculated daily

DisadvantagesCan be tempted to borrow to the max

"We've had a Woolwich Open Plan mortgage for just over seven years. On the whole we have been very satisfied. The mortgage work by allowing you to set up a number of accounts and under Woolwich a number of saving pots, ie mini accounts that cannot be overdrawn, which can be offset agai9nst the mortgage. In simple terms this means all of these funds are taken off the mortgage total and interest is then calculated on the result. We set up pots ..." Read review
07.11.2008

Ciao members have rated this review on average: very helpful

Community Level 2bounty

bounty

Woolwich Buy to Let schemes

AdvantagesPortable mortgage with excellent customer service

DisadvantagesAPR not the most competitive

"...all with regards to the Woolwich Buy to Let mortgage scheme. Whilst most buy to let lenders just want to look at multiples of income:expenditure ratios and base the lending decision simply on maths, the Woolwich will actually work with you to safeguard your interests (and ultimately theirs!) in a logical step by step approach. I have found that they also provide the best customer service and their staff are very knowledgable about the product range. There ..." Read review
27.05.2001

Ciao members have rated this review on average: very helpful

Community Level 2elmhurstgb

elmhurstgb

Save a bundle on your mortgage

AdvantagesNo initial fees and no ties after 2 years

DisadvantagesYou pay heavily if you quit prior to the end of the capped rate

"...open plan mortgage with the Woolwich then you will not have to pay any fees, this could save you up to about £600, not a small sum by any means. They are currently offering a rate capped for two years which offers 5.45% (7.1% APR) this is also available to you without any arrangement fee. After the two years you can ditch the Woolwich if you find a better option and it will only cost you £95. There are no penalties if you wish to repay your Mortgage ..." Read review
28.03.2001

Ciao members have rated this review on average: very helpful

Community Level 2Ortu

Ortu

Woolwich mortgage . made a difficult task easier

Advantages High lending amount without extorsionate interest rates, Were allocated a personal morgage advisor.

DisadvantagesHigh charges for returned payments (on top of the charges your bank will charge)

"...mortgage payment was returned The Woolwich charged me £27.50 even though this wasn't my fault and refused to refund it. Saying that if we know there will be a problem they have no problems delaying direct debits ( which is good to know just in case) however the notice period is about 10 days before due date. which in most cases if you're going to have a problem paying you may not know that early. My bank charged me £35 but agreed fault and did refund ..." Read review
05.02.2007

Ciao members have rated this review on average: very helpful

Community Level 3draper

draper

They are cxxp

AdvantagesNone

DisadvantagesTakes hours to get through to a real person

"...for it, so I telephoned Woolwich insurance line who informed me they would deal with it, as they do not even have me on the screen for insurance so I should not be charged. They said they would get back to me, at 6pm nobody called me so I called them back, guess what, they have no record of my conversation earlier so I had to explain it all over again. I decided to call the mortgage centre again, and they told me that Woolwich insurance has ..." Read review
08.10.2001

Ciao members have rated this review on average: helpful

Community Level 1Carrie2001

Carrie2001

You're either with 'em, or without!

AdvantagesGood service, flexible mortgage, flexible borrowing

DisadvantagesNone I can call to mind!

"We remortgaged with the Woolwich a couple of years ago to finance improvements on our house. The packaged offered was an Offset Mortgage which sounded perfect, and so far to date has been very flexible and I would recomend this package. The Offset mortgage package basically takes into account any savings that are in your Woolwich current account or savings "pots" and adds them up, and you only pay interest on your mortgage balance, less the total ..." Read review
02.09.2003

Ciao members have rated this review on average: helpful

Community Level 2adicos

adicos

Lack of respect for customers

AdvantagesOne of the best mortage deals on the market

Disadvantagesthe rest

"...I've went to my local Woolwich branch, in Teddington, Middlesex and I had a meeting with the local mortgage adviser, I gave him all the details, we talked about a lot of things regarding the mortgage and in the end he told me he needs to contact Barclays, so they carry on a credit check for me and see my status. He also said this should take 2-3 days and that he would call me as soon as possible. But they seem to have a different definition for "as ..." Read review
13.06.2003

Ciao members have rated this review on average: helpful

Community Level 1aplowe

aplowe

SAVE A FORTUNE AND TAKE CONTROL WITH OPEN PLAN

AdvantagesCONTROL - MONEY SAVINGS

DisadvantagesNEED TO BE LEVEL HEADED

"Open Plan is certainly the way forward in the mortgage market today. The flexibility it offers is second to none - where else can you obtain 6.75% for a mortgage and have the daily interest calculated not only on the amount you owe but also taking account of the balance of your current account and all savings you have. It really works and cuts years off your mortgage. One word of warning this is not an account for those who are not good at handling ..." Read review
04.01.2001

Ciao members have rated this review on average: helpful

Community Level 1chrisco

chrisco

half a percentage above base rate

Advantagesno fees- 0.5% above bank rate-CAT standard

Disadvantageswhere have Promise gone

"...mortgage through Promise with the Woolwich which is currently 6.5% (0.5% variable above the bank rate).There were no costs or fees at all & the mortgage is CAT standard (i.e. daily interest etc.) Unfotunately Promise have pulled out of mortgage brokering but have assured me that they will refund any future fees from Woolwich. We will have to see on that one. It's agreat deal and a shame that Promise have pulled out. They never valued my house either. ..." Read review
10.12.2000

Ciao members have rated this review on average: helpful

Community Level 1StephenBar...

StephenBargewell

Don't ask them for any info - they won't know.

AdvantagesCompetitive Interest Rates

DisadvantagesTerrible Customer Service

"I have had a Woolwich mortgage for a few years and although their initial application fee was very steep (£440 plus all the other survey fees etc), they seemed the best deal at the time for me (I needed practically a 100% mortgage so there was not a great deal of choice). Everything seemed OK, but one day I wanted some (fairly basic) information about how the interest in calculated on my account. the question was: 'Is my interest calculated daily ..." Read review
11.12.2003

Ciao members have rated this review on average: helpful

Community Level 2nholland

nholland

Atrractive Mortgages but delays in paperwork

Advantagesexcellent rates

Disadvantagesslow turn around of paperwork

"I have recently applied for my first mortgage, after spending a great deal of time, with help from a independent broker I choose a Woolich mortgage because it offered a good discount rate for three years, there was no MIP, (a big consideration for a first time buyer) and it offered no redemption penalties and was fully portable should I need to move. But, as there always is, the turn around in paperwork is slow, unusually slow according to the ..." Read review
12.04.2001

Ciao members have rated this review on average: helpful

Community Level 1bunicadoca

bunicadoca

Woolwich Open Plan Mortgage really works

AdvantagesFlexible Open Plan Mortgage can earn good interest which can reduce the mortage.

DisadvantagesSetting up the account took forever to the point of getting close to loosing the property. Got some compensation though.

"...bills. Open Plan account from Woolwich is linked with a savings account where we can keep all the "spare" money and earn interest for the short period the money stays in the account. There are multiple advantages: - the monthly mortgage is reduced because the money we kept in the account reduced the overall amount we borrowed (even when we had the money for one day) - the interest is calculated daily - we can use the little savings to repay ..." Read review
01.09.2006

Ciao members have rated this review on average: somewhat helpful

Community Level 1maven63

maven63

Don't bother trying to get a Woolwich mortage

AdvantagesCompetitive products

DisadvantagesAbsolutely rubbish customer service

"...no white smoke from the Woolwich we're going to dump them and go to another mortgage provider. Which frankly I told my mortgage broker to do a fortnight ago... To make matters worse I'm ALREADY with the Woolwich and have had my offset mortgage with them for 7 years. This should be a simple 'port' mortgage. Good products undoubtedly but no good whatsoever if they are incapable of actually progressing with the dead simple (but expensive) process of ..." Read review
15.05.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1Kingscliff...

Kingscliffe18

Bureaucratic mess

Advantagesgood rates

Disadvantagesinefficient and bureaucratic

"...to secure a mortgage with Woolwich - an extemely good fixed rate followed by a base rate tracker for the rest of the term. After a long process where the people you speak to on the phone act as middle men for some clueless approvers in India. The number of times I was asked to resupply the same pay slips, proof of address became laughable as I trudged off to Barclays. Several months later they eventually rejected me for very little reason, they then ..." Read review
23.12.2010

Ciao members have rated this review on average: somewhat helpful



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