Rating Summary

Detailed rating

Line Quality
Customer service quality
Tariffs & Charges
Range of services (call waiting, etc)
Value for money

1-15 of 20 reviews Show most helpful reviews first Newest first

 

Community Level 1PARKFIELD

PARKFIELD

Localtel to World Online to Tiscali

Advantagesreliable internet access

Disadvantagesappalling customer service; poor billing procedure

"...Localtel was taken over by World Online. Suddenly they want to charge us a large subscription fee for internet access. I along with many others spent hours trying to get through to their "customer service" department. Our efforts were not totally in vain as they then introduced a second tier so that those of us at work during the day could pay a lower fee and get free access during the evenings and weekends. After some trouble with hoax phonecalls, ..." Read review
07.06.2001

Ciao members have rated this review on average: very helpful

Community Level 2paz2000

paz2000

World erm not Online

AdvantagesFree Internet (if you can connect to it)

DisadvantagesI'll be here all night if I start

"I used to have a BT telephone line, but when Tempo launched their screaming.net service in association with Localtel, I decided to change and use this service because it cam with free internet and supposedly cheaper call charges. After about 6 months, Localtel decided to change over to WorldOnline and double the line rental. I wrote, phoned, faxed them to tell them to terminate my contract but they couldn't be bothered to reply and when I did eventually ..." Read review
09.01.2001

Ciao members have rated this review on average: very helpful

Community Level 2burnie

burnie

no longer a phone company

Advantagesused to be a good company

DisadvantagesAs soon as they learn you are leaving, they loose interest in customer care

"I have already written a review about Worldonline, but after my dealings with them this week i thought i had better write an other review. I received a letter from Worldonline, telling me that they were no longer going to provide a telephone service to their customers. They are going to be only an ISP. They basically then gave me the option of changing to an other telephone company or going with the company of their choice which was a company ..." Read review
17.06.2001

Ciao members have rated this review on average: very helpful

Community Level 1Barthax

Barthax

24 Hour free access.

AdvantagesFree, no-nonsense dial-up with a fully capable, discounted (comapred to BT) Telecom.

DisadvantagesAccess is occasionally a battle ground. Online-notification of callers is chargeable.

"...by friends. Now I am with World Online (ex-Localtel as others point out), I find few problems in gaining access first time. They are not perfect, but I utilise my dial-up connection more and more without worry about what time of day or how long I remain on. The only thing I have to remember is that there's only one telephone line to the house! World Online have a (payable) service to cope with this eventuality whereby you are notified while you ..." Read review
16.07.2000

Ciao members have rated this review on average: very helpful

Community Level 2diver233

diver233

A nightmare to get out of, And No customer service

AdvantagesCheep Internet access

Disadvantagesvery poor customer service and a real pain to get out of

"...found & am still finding World on line a nightmare to get out of. I joined them a year ago last November and to start with everything was sweet everything was exactly as stated when I joined, Free internet access 24 hours if I changed my phone to them. This was ok for about 7-8 months then they moved the goal posts, then it was free internet access off peak only. Then a month or two later it was "we can not do free internet access any more you will ..." Read review
17.03.2001

Ciao members have rated this review on average: very helpful

Community Level 2aardvark99

aardvark99

Worldonline - ISP and telephone provider

AdvantagesIf you use the phone to speak, effectively free

DisadvantagesProbably not the cheapest option for heavy users

"Note - since writing this Worldonline has announced it is taking no new cutomers for the telephone side of its business - it is concentrating on being an ISP. I originally joined Worldonline when it was Screaming Net in June 2000. Both companies have had their ups and downs but I have variously had free internet access, off peak, free internet access (24/7) and, now that there is a charge, am back on as a lite user (free offpeak - evenings and ..." Read review
13.01.2001

Ciao members have rated this review on average: very helpful

Community Level 2sysip10

sysip10

CHEAPER CALLS AND FREE INTERNET ACCESS (SORT OF)

AdvantagesCheaper Calls than BT / Free Internet Calls / Generally Reliable

DisadvantagesCan get busy like most providers

"To use World Online you must move to them from your current telephone provider. I signed up to World Online (previously called Localtel) around 6 months ago. I was looking for a company who could offering free Internet calls. At the time not too many companies were offering free calls just free access. Their initial offer was free evening and weekend Internet calls. A few months ago World Online introduced a new service, free 24 hour calls for an ..." Read review
02.08.2000

Ciao members have rated this review on average: very helpful

Community Level 2kitt

kitt

Don't Bother with World Offline

AdvantagesNone

DisadvantagesAll

"...I signed up with world online and received my first massive quarterly bill. Disappointed at the size of the bill (considering their money saving claims) I decided the best way to get rid of this bill would be to set up a direct debit with the company's credit control department. I call them and they send me some forms in the post. I fill them out and call them back to query something only to find that they have cut me off (both incoming and out ..." Read review
17.05.2001

Ciao members have rated this review on average: very helpful

Stop screaming and get the World Online

AdvantagesCheaper bill and a friend on your side with BT disputes

DisadvantagesI miss the name/mail Sreaming.Net

"LocalTel and its ISP service Screaming.Net are now WorldOnline Telecom. They still use the BT network and you don't change your phone number and you still have access to those familiar services, Telephone Preference Service, 1471, Ring Back, Call Minder, Freinds and Family etc. Benefits for changing to WorldOnline Telecom are the same line rental as you paid for BT. This is all you pay for free off-peak internet access 6 p.m. to 8 a.m. Monday ..." Read review
28.07.2000

Ciao members have rated this review on average: helpful

Community Level 1dips10

dips10

Mixed Feelings

Advantages24hr Per Day Totally Free Internet Access for £5.00 per month

DisadvantagesIrregular billing

"...that I was changing to World Online and had no choice in the matter. This did offer me the advantage of 24hr free internet access for an additional £5.00 above my normal charges per month and although 99% of my net time is during off peak times I decided to take this option as my kids are getting to that age where they will soon know more about computers than I do but still have no real concept of the cost of living. I have yet to receive a ..." Read review
11.07.2000

Ciao members have rated this review on average: helpful

Community Level 4heneghan

heneghan

telephone provider with 24 hour free internet access

Advantageslower call charges than BT, free internet access

Disadvantages

"...telephone provider from BT to World Online almost exactly one year ago. World Online were then called Localtel, and are based in Surrey, UK. The main incentive for the move is that, provided your Internet access is through Screaming.net, then all off peak calls to the Internet are completly free. World Online users now have the option under a service called "Freedom 24" to upgrade to a slightly higher line rental (£14.99 a month)which entitles you ..." Read review
06.07.2000

Ciao members have rated this review on average: helpful

Community Level 1spiderannie

spiderannie

Downhill with problems

AdvantagesFree internet access at first.

DisadvantagesNo regular billing

"Like a lot of people I know, I moved from screaming net to worldonline when they changed over. Since the change I have had a lot of problems with my telephone bill, they do not arrive once a month as contracted but more like every three or four months. My last bill was for over £250 and as a single person with a morgage to pay, this is a lot of money to pay out at once. The reason given was that B.T. are not passing over the information. This may ..." Read review
12.12.2000

Ciao members have rated this review on average: helpful

Community Level 2sysip10

sysip10

ALL GOOD THINGS COME TO AN END

AdvantagesSTILL CHEAPER THAN BT

DisadvantagesSTANDARD CHARGE APPLIES / LIMITED TO HOURS PER MONTH

"...a review before for the WORLD ONLINE services, but I felt I had to post another opinion due to the changes looming. I afriad the bubble as burst on the totally free internet calls front. From October World Online are going to charge all subscribers but I think it's still cheap. The options are : Freedom 24 - This costs £14.99 a month on top of your telephone line rental and includes 100 hours of free internet calls to the World Online service ..." Read review
30.09.2000

Ciao members have rated this review on average: helpful

Community Level 2markedwards

markedwards

Worse than appalling

AdvantagesNone

DisadvantagesWrong bills, awful customer services

"World Online have been going down the pan for some time, but they have hit rock bottom now. I was in dispute with them from October 2000 about being wrongly billed. Bills of £100+, £150+, £30, £23 or so, were finally settled with a cheque for £31 at the begininng and then £8 at the very end. I even have a wonderful framed letter saying my account is settled. However, this week I have received a letter from their debt collectors for £14 (where ..." Read review
09.03.2001

Ciao members have rated this review on average: helpful

Community Level 2chaochao

chaochao

Only 100 hours free

Advantagesquite fast

Disadvantagesno more 24 hours free internet

"Worldonline started very promising but like most internet companies they can't keep their word. When worldonline first took over screaming.net they increased internet speed, made it eaiser to log on and offered customers 24 hours free internet. Six months later, they have increased their monthly line rental from £10 to £15 and have stopped the 24 hours free internet. At present you get 100 hours of free internet calls a month. Although this ..." Read review
26.11.2000

Ciao members have rated this review on average: helpful



Are you the manufacturer / provider of World Online? Click here