Rating Summary

1-15 of 19 reviews Show most helpful reviews first Newest first

 

Community Level 2tangoman1984

tangoman1984

Simple and easy to use entertainment site

AdvantagesGood products range, cashback on quidco.com, quick delivery, well designed website

DisadvantagesNone

"Zavvi.co.uk is the online entertainment store which recently changed over to new ownership following the collapse of the high street store Zavvi so what of the new online retail venture? Zavvi is a well designed and simple to navigate website that is one of the nicer looking online entertainment stores out there. The information for products and prices is easy to see and simple without using jargon to confuse you. A simple registration and purchasing ..." Read review
01.11.2009

Ciao members have rated this review on average: very helpful

Worst Online Buying Experience Ever

AdvantagesNONE

DisadvantagesTOO MANY TO MENTION

"Its not until something goes wrong that you realise how good or bad a company really is, in my case this company is absolutely terrible I have just realised that i'm not alone when it comes to bad customer service from this bunch of amateurs, others all over the web people are experiencing the same problems as me and some date back years, they seem to keep making the same mistakes over and over again? or are they mistakes?. Without a doubt this ..." Read review
22.05.2013

Ciao members have rated this review on average: helpful

Shop somewhere else!!

Advantagesnone

Disadvantagesthey don't actually have "next day" delivery...

"This has been the most painful experiencer ever! They took my money but I'm still waiting for delivery - which is well on passed 7 days (I chose next day delivery - which they claim I didn't!). I phoned them about this and basically was told "if you want it next day - buy it at Amazon"!!! Their website clearly states next day delivery and I ticked and paid for next day delivery. I never got a dispatch email - come to find out my parcel had been ..." Read review
13.04.2012

Ciao members have rated this review on average: helpful

Some great bargains but poor reliability

Advantagesvery cheap, good range

Disadvantagesunreliable, poor communication

"I recently ordered 2 items from the site and my friend did the same (following my initial recommendation). '''In Short''' If price is more important to you than speed of delivery then Zavvi may be worth a try. If you're in a hurry or ordering a a birthday present I think it's probably worth a miss! Just because the item is labelled as in stock I wouldn't assume that's right. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- The ..." Read review
23.10.2012

Ciao members have rated this review on average: helpful

Zavvi are back!

Advantagesquite cheap, free delivery, easy to use

Disadvantagesdelivery a little slow

"== Zavvi.co.uk Review - Zavvi are back! == Can you remember recently when Zavvi shut down all of its stores. Well they are back again but this time on the internet with cheap prices and free delivery! They sell loads of different things including games, music, DVD`s, blu-ray`s, books, clothes, electronics and more. It is a handy site to check as well with the likes of Play and Amazon as sometimes it undercuts them or has the same prices. The ..." Read review
28.02.2010

Ciao members have rated this review on average: helpful

Warning

AdvantagesNone

DisadvantagesYou don't get your stuff and no money back!

"I did not receive the games I bought! I contacted the support but they won't help me. Don't buy anything from Zavvi even if you had a positive experience by them before that is no guaranty. I have ordered things from Zavvi and even if the delivery was very slow I got my stuff. But now I didn't receive it. I contacted Zavvi but they would not help me. So never buy anything from them some things are cheaper but when they mess up on of your orders ..." Read review
01.02.2013

Ciao members have rated this review on average: helpful

Community Level 1ColinDalaska

ColinDalaska

A nice return from a troubled store

AdvantagesFairly well-stocked, easy to navigate

DisadvantagesNo gimmick that sets it above its competitors

"Zavvia was the company that bought out Virgin Megastores and then disappeared from the High Street last year when the credit crunch put paid to Woolworths. Zavvi used the same supplier, and without stock the store folded. Zavvi have now returned on-line and have a fairly decent website. The store is well equipped, and seem to cover most things that I would want from an on-line store. The CDs I ordered arrived quickly and in excellent condition. Delivery ..." Read review
12.10.2009

Ciao members have rated this review on average: helpful

a decent, if fairly nondescript online cd/dvd shop

Advantageslarge range of items, easy site layout, decent customer service

Disadvantagesitems can often be found cheaper on competitor's websites

"Zavvi took over from Virgin Megastores after Branson decided it was time to get out of the high street cd/dvd game, but only lasted a year or two before shutting up shop entirely and retreating into the online shopping market with its much lower overheads. Essentially Zavvi's website is identical to those ran by Play and Hmv, being professionally designed and maintained and offering a wide range of mainstream cds, dvds, books and video games at competitive ..." Read review
19.05.2011

Ciao members have rated this review on average: helpful

SLOW,SLOW SLOW

AdvantagesNONE

DisadvantagesPOOR COMMUNICATION ,DELIVERY ,SERVICE

"I THOUGHT I WOULD GIVE THESE GUYS A TRY INSTEAD OF BUYING WITH AMAZON ,WHICH I ALWAYS USE FOR MY DVDS.ETC IT WAS NOT A GOOD IDEA AND I HAD A BAD EXPERIENCE DEALING WITH THESE GUYS. THEIR WEBSITE IS WELL LAYED OUT AND EASY TO USE BUT IT WENT WRONG FOR ME AFTER PLACING MY ORDER. THEY REMOVED MONEY FROM MY CREDITCARD IN AN INSTANT AND TWO WEEKS WENT BY AND NO SHOW. AT THAT POINT I EMAILED THEM TO REQUEST AN UPDATE. IT TOOK THEM FIVE DAYS FOR AN UNHELPFUL ..." Read review
07.08.2012

Ciao members have rated this review on average: helpful

Community Level 1ledb980

ledb980

WORST ONLINE SHOPPING EXPERIENCE EVER!

AdvantagesNONE I'VE NOT EVEN RECEIVED IT!!

DisadvantagesWORST ONLINE EXP EVER!!

"I've only rated a 1 as it wouldn't let me do a zero!! this is the worst online shopping experience I've ever had. Ordered a game which was shown as in stock over 2 weeks ago - I would not have ordered it if I had read the small print that though it says it's in stock it may not be as an order isn't the same as something actually being ordered and paid for this is not clear at point of purchase?! So in essence if you place an order with Zavvi ..." Read review
16.02.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1beaumontie

beaumontie

Avoid at all cost! Worst Customer service!

AdvantagesCheap prices

DisadvantagesNo delivery, no compensation, no refund

"I usually don't write reviews - good or bad. But Zavvi is by far the worst online-shop I have encountered! Placed an order of 4 items on Dec 3. Apparently the items were despatched very fast between Dec 4 and Dec 7. Two items were received in Australia by Dec 20 and 21 respectively. Unfortunately the other 2 items never made it. So I informed their customer service on Jan. 5 about the missing items. Two days later I actually received a response: they ..." Read review
18.01.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1HannahS86

HannahS86

Cheap dvds, games and other items on a Monday

AdvantagesFree delivery, simple layout, good prices

DisadvantagesItems get delivered seperatley

"I shop at zavvi quite frequently for the latest dvds and games as their prices tend to be the best compared to other retailers such as HMV, Play, Game etc... Even better when used with a voucher code too, there's always lots of different featured on voucher site and Quidco. Definitely worth checking out the weekly sale that they have on a Monday because there's always loads of newish titles in there with the prices reduced for the whole day, I always ..." Read review
22.05.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1mjs_1971

mjs_1971

Fast delivery and great customer service

AdvantagesPrice, Returns, Customer Service

DisadvantagesI bought the wrong product!

"...bought the wrong game from Zavvi.com recently - I wanted the latest Assassin's Creed game and bought the previous one by mistake. The game arrived really quickly and as soon as I realised it was the wrong one, I rang zavvi's customer services. They were really helpful and told me how to return it - they even offered to send me the right game and sort out the difference in price so I didn't need to go online to make the purchase again - I know that's ..." Read review
28.02.2011

Ciao members have rated this review on average: somewhat helpful

don't expect stuff delivered on time or be able to cancel

Advantagessite was fine and prices looked reasonable

Disadvantagescan't cancel before the item is dispatched, pre-ordered game very late with no communication

"Ordered 3 games at the same time. Before any were dispatched I decided to cancel one because I had accidentally ordered elsewhere. Pressed cancel and after a day's wait I get a message saying it is too late to cancel even thought it has not been dispatched yet - what the heck? I then sent them a message and they replied saying that I could return it for a refund but they don't refund the postage - how unfair is this? After 4 attempts at politely ..." Read review
17.11.2012

Ciao members have rated this review on average: somewhat helpful

Fantastic prices at Zavvi.com

AdvantagesFree fast delivery, unbeatable prices

DisadvantagesI can't think of any but I've only used the site once haha!

"...for the first time from Zavvi.com and have to say I'm very pleased with the site! I was a little wary at first because I'd found some not so great reviews through Google, some were saying delivery took up to a month, they weren't receiving notification of out of stock items for weeks or their customer service was appalling. Despite this, I had to give them a try because I couldn't resist their prices! I ordered the Greys Anatomy 1-7 box set and ..." Read review
12.07.2012

Ciao members have rated this review on average: somewhat helpful



Are you the manufacturer / provider of Zavvi.com? Click here