Rating Summary

1-15 of 45 reviews Show most helpful reviews first Newest first

 

Community Level 5martinwi

martinwi

I can see clearly now (Hide!!) + MONEY SAVE TIP Review with images

AdvantagesGood quality product.

DisadvantagesThe Techniques to Sell (like LIES & Naughtyness Rubbish)

"Zenith Windows (aka Zenith Staybrite): Who & Where they are: They are a company covering about 35 Counties across the UK with various offices in each of them. They are part of the Bowater group (with Bowater being the company that deals with the Public Sector side of their business). Products: Obviously they make windows as can be seen in the pictures. They also have a range of other products which includes doors, porches & canopies, flat ..." Read review
25.03.2008

Ciao members have rated this review on average: very helpful

Community Level 2johnalderton

johnalderton

Quality double glazing with 10 year guarantee

AdvantagesGood Quality with 10 year guarantee

DisadvantagesThe sales talk can take hours.

"I don't like the way double glazing is sold, and have no time to listen to salesmen trying desparately to earn their commission. I bought a window for my lounge 10 years ago from this company and had no problems at all, so they were the obvious choice when I wanted the rest of the windows replaced. The double glazing companies are not so easy to find when you need them, but I only had to wait a few weeks before a rep. telephoned. An appointment ..." Read review
26.02.2001

Ciao members have rated this review on average: very helpful

Community Level 5gt5952

gt5952

Zenith Staybrite - Positivity amongst Negativity

AdvantagesFantastic Products, lasts a life time

DisadvantagesPeople dont seem to like the salesmen

"Zenith Windows is owned by the Bowater group. Together with its sister company, Staybrite, both merged together to form, Zenith Staybrite. The company has some fantastic products, and the quality of installation is second to none! Their products are made from virgin grade PVC U, which means they wont fade or discolour, and to keep quality control as tight as possible, its all made in house in their massive Norfolk factory, and then shipped out ..." Read review
31.10.2007

Ciao members have rated this review on average: very helpful

Community Level 1SallyBB

SallyBB

Zenith Staybrite should be Zenith Stayaway !

Advantages Good Quality product

Disadvantages Everything else.

"...they had finished. Reported this to Zenith along with comments as and when they rang to ask if there was anything else because of money they had put aside for us because of other business they had gained from it. Etc, etc, etc ! We had a phone call 5 weeks after the windows and doors had been fitted enquiring as to our interest in replacement windows and would we like to arrange an appointment for a salesman to visit with a no obligation quote ..." Read review
12.02.2007

Ciao members have rated this review on average: very helpful

Community Level 1Leigh99

Leigh99

Complete and utter waste of 8 hours and over a month of my time

AdvantagesCompetitive price (eventually)

DisadvantagesLate, don't bother to turn up, appointments take hours and over priced then they cancel your order!

"...would have it someone from Zenith knocked on the door saying they were looking for "show homes" in the area - homes they put double glazing in basically at cost price and in return they use you photo and you have a board outside your house for a while. What a load of rubbish.We made an appointment for 8pm so I was home from work in time. The guy eventually turned up at 9pm and proceeded to knock a photo of my baby off the side and it smashed ..." Read review
23.04.2012

Ciao members have rated this review on average: very helpful

A window experience

Advantagesexellent product good installation

Disadvantages expensive, iffy salesman

"Our experience with Zenith windows began as many do with a canvasser ringing the doorbell. Now it must be said that we did indeed need new windows as our old wooden framed windows were well past their sell by date and if the wind was in the right direction the curtains would blow gently in the breeze. So the appearence of the canvasser gave us the push to do something about our windows and we arranged for the salesman to return a few days later. ..." Read review
28.04.2004

Ciao members have rated this review on average: very helpful

Community Level 2tiggerkid

tiggerkid

TOTAL CON

AdvantagesNONE

DisadvantagesDishonesty from start, lies and pushy salesmen

"We called Zenith Staybrite for a conservatory quote which was supposed to be "NO obligation" according to Zenith's own words. Unfortunately, the real experience has demonstrated otherwise. First of all, the salesman arrived half an hour late with no apology or explanation. He then spent about 15 mins rummaging in his car for some folders and eventually came in. 5 minutes later he popped out to his car again to get something else. In fact, for the ..." Read review
23.08.2005

Ciao members have rated this review on average: very helpful

Community Level 1stevemast

stevemast

Taken to court

AdvantagesGood quality product and generally good service.

DisadvantagesYou pay a lot more than if you get a builder to do it for you.

"...recently taken to court by Zenith because we held back part of our payment for a window they measured incorrectly. We won the case, and I'm not posting this review to complain about them - merely to warn potential customers about the discrepancy that caused us to end up in court. We were building an extension and wanted some windows put into the extension, with one being fitted into a wall in an existing part of our house. That specific window ..." Read review
23.01.2003

Ciao members have rated this review on average: very helpful

Community Level 1doodah01

doodah01

Do NOT invite these people into your home

AdvantagesNone

DisadvantagesHigh pressure sales technique

"Staybrite knocked on my door and started trying to pull my already double glazed windows to bits. I stopped them short and invited them to give us a quote for roofline and doors only, so they arranged an appointment. Before the appointment(s) they telephoned and gave OH a full sales pitch over the phone - I thought at least that meant the appointment would be quick. Not only did they keep pestering with phone calls to confirm apointments, they ..." Read review
16.10.2006

Ciao members have rated this review on average: helpful

Community Level 1zenithInsi...

zenithInsider

And You Thought Estate Agents Were Bad!

AdvantagesGood Windows

DisadvantagesBad Sales Practices

"The Inside Story of the Zenith Staybrite Salesman & How to Get the Very Best Deal You make the appointment with the Zenith Staybrite marketing team and are expecting a Showhome Consultant to come round and give you a free, no obligation quote for your nice new windows. Make no mistake; the "Showhome Consultant" is there for one reason and one reason only. To earn sales commission for themselves. You see the "Showhome Consultant" or Sales ..." Read review
23.03.2006

Ciao members have rated this review on average: helpful

Community Level 1Splatmanager

Splatmanager

Want to buy Zenith ?

Advantages Nice looking windows etc.

Disadvantages Really bad sales pitch, before during and after. Useless aftersales care.

"I'm a fairly recent customer of this company, and I have to agree with all those comments above and below regarding 2 points. First that the product is of a reasonable quality although can be very expensive, but second, that the customer experience and after-sales support is less than desirable. The sales pitch is a comedy show straight out of "Only fools and horses". The pressure put on you to sign up there and then is enormous with all the trimmings, ..." Read review
10.02.2007

Ciao members have rated this review on average: helpful

Community Level 1QZVSTC

QZVSTC

..exactly as you said it would happen

AdvantagesNone

DisadvantagesYour just know it's going to be a long sales pitch !

"A guy from Zenith Staybrite knocked at the door and offered me a free quote to replace the facia's on my house, valid for 2 years. I agreed a 7pm appointment (because a salesman was just around the corner in the next street) after which he left. I then logged onto the internet and found Ciao by searching on 'Zenith Staybrite' and read the reviews, which made me very wary of the service i was about to receive. Then i got a call confirming the appointment. ..." Read review
01.03.2007

Ciao members have rated this review on average: helpful

Community Level 1snowy11

Quick review of Zenith Windows

"Not a brilliant experience so far! Windows are just OK. Spent weeks agreeing the design of the leadwork with the head office technician, and doing the surveyors job for him. Windows were fitted in April by two guys who were wizards with foam filler and mastic, thinking my two storey bay could be adequately supported by two poles that were too short and a couple of bits of wood! (Original 1930's iron support removed). Factory made two windows with wrong glass-took 3 weeks to change this (whole installation only took two weeks to make!!). Since fitted I've had a twisted frame (outstanding), warped french door, crooked dummy vent and one french door that wouldn't stay open. Can't seem to clean glass either.
13.06.2007

Ciao members have rated this review on average: helpful

EMPTY PROMISES

AdvantagesNone

DisadvantagesStress and upset - overpriced

"Zeniths salesman came to give us a quote for a porch and stayed nearly 6 hours. The quote was far too high but we were promised that it would cover a replacement back door and also their offer at the time which was free loft and cavity wall insulation. It turned out he knew my father in law and had done lots of work for him. The salesman rang his office to tell them to put a voucher on our file for the back door and when I questioned the amount that ..." Read review
28.11.2012

Ciao members have rated this review on average: helpful

Avoid This Company, So Stressful Chasing After Them

AdvantagesWork was completed eventually

DisadvantagesPoor quality, time scale, cancelling dates

"...originally purchased new windows with Zenith they sent out Job Worth Doing to install the new windows. During the installation the windows were placed on the grass out side which made the windows dirty around the edges. When put into place they were not cleaned and we now have dirt around all of the windows edges where. The next issue was the workmen smashing one of the windows during the installation which then took months and a lot of chasing up ..." Read review
08.08.2012

Ciao members have rated this review on average: helpful

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