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Rating Summary

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Get Crafty with the Big Boys !

Advantages Goods stock and good delivery

Disadvantages None that I know of

"Many of you will remember Alan Gear and Barry Freestone from their time on crafting programmes on Create and Craft and Ideal World TV, but I wonder if you know that they also have their own very successful on-line store: Alan and Barry's Crafts (website: www.alanandbarryscrafts.com). I think, when they were on television, it was either a case of love them or hate them but, even so, theirs is an excellent website for buying craft stock and has grown ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 1generationx


Alan and Barry's Crafts - DON'T GO THERE



"Since placing an order off their web site, at the end of October 2009, I have only received two of the three items ordered. I have wrote two letters (both sent by Recorded Signed for delivery) numerous emails and tried to telephone them on many occasions. They do not reply to emails or leters and their telephone line, in my opinion, sounds like it has been disconected. I know that the product I have not received was only for £15.99p, but it is the ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1SWIFT1953




Disadvantagesnot being able to recover your money

"On reading these reviews it seems we are all having the same problems, ordering goods money, being taken from credit cards but goods not arriving, I hve phoned and emailed 15 times to no aviail, yet they are still sending out emails daily for their sale items. They have stated they are moving to smaller premises but due to the fact that the emails are not answered and the phone lines are closed i would say they are actually going out of business and ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1kimceleb




DisadvantagesGoods do not arrive when you have paid for them.

"Having had a bad experience when purchasing from Alan and Barrys crafts I thought I would share it with others, not realising at the time that there were a lot more people out there who had suffered the same awful service. I purchased and item and have paid for it and it has not been supplied. I have sent several emails all of which remain unanswered. The telephone lines are now not available. The company is still trading and they are having a ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1craftyfi


Avoid this company like the plaque


Disadvantageslose your money

"I placed an order on the 14th October for some craft items and I am still waiting after 2 months. After numerous phone calls and emails to them with no replys I have now sent a recorded letter to which I have had no reply. Now the phone line are dead which is so annoying when trying to chase an order which you paid for straight away I have used them before and had to wait a very long time for my order to arrive but now its just gone too far. I have ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1Puddled


Craft clubs be aware alanandbarry'scrafts.com

Advantagesnot many in my opinion

Disadvantagesno customer service, no reply's to phone calls or e-mails.

"How long is it reasonable to have to wait for delivery of goods from an IT company like alanandbarryscrafts.com??? I am not alone in my complaints about this company, I run craft clubs and several of my members have had the same problems. IE non delivery of orders. Personally, I sent an order in on 17th July 09 for £17.99p not a massively large amount of money but like the rest of my members we are all elderly disabled people and our money has to ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1wendy6002


Be careful if shopping at Alan and barrys crafts


Disadvantagesnever got the goods paid for

"Unfortunately I chose to shop at Alan and Barrys as in the past they had provided me with the goods I paid for. This time, they took my money straight away but no goods. I was phoning daily and speaking to 'Customer Services' who had no access to PC or anybody that could help. They never phoned me back or responded to emails. I sent recorded letters that never got a response and now, their phone lines are totally dead. I am wondering if they have ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1mrsteabag


alanandbarrycraft non delivery

Advantagesit would appear NONE

DisadvantagesCostly mistaken faith in people.

"I paid £16.75 for membership, a pack of 50 parchment and got a £10 voucher but no goods. I am really disappointed at the complete lack of response to the many e-mails and letters I have sent. I get hundreds of e-mails offering me goods for sale but what is the point when the phone just goes dead. Can't order goods, can;'t chase up goods I've ordered and PAID for, can't use the voucher which is just a worthless piece of paper if no-one is honourable ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 18paws2luv


WARNING. Don't buy anything from Alan and Barry's Crafts!!!!!

AdvantagesNone, Nada, Zero

DisadvantagesWaste money get nothing, frustrating, detestable, total disregard for customers

"Sept 14th 2009 I bought $79.00 worth of items and membership (my credit card was billed the same day) and I NEVER RECEIVED MY ITEMS. I've SENT 15 + E-MAILS over the last 3 months begging them for a response and THEY NEVER RESPONDED. I placed 6 phone calls to customer support and customer orders, either PHONES were down, voice message was full, busy signal or would ring and then disconnect. On Nov 23 2009 the customer support line was down so I called ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1Lkfenlander


Alan & Barry crafts

AdvantagesGreat company to deal with and you get a few laughs on their web site

DisadvantagesNone whatsoever

"Regarding Alan & Barry Crafts, in my opinion they are a great web shop. I joined Alan & Barrys approximately 4 years ago and in all that time I can hoestly can I have had 1 late delivery. That was because of the postal strikes at the time. I have watched theweb shows and had many a laugh at their antics, I am disabled and dont get out much therefore I looked forward each day to their show. I love card making and must had ordered well in excess of ..." Read review

Ciao members have rated this review on average: not helpful

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