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1-15 of 96 reviews of bol.com sort by Usefulness | Product rating | Date

 

BOL - BOOKS ON LINE - PART OF WORLD BOOKS GROUP

Advantages: none at all?? - cheap books - if they arrive
Disadvantages: bad service, long delivery, no refunds in some cases

If you type BOL into Google it brings up, BOL - the nicest way to buy books!! BOLlocks!!!! Its the most difficult way to buy books!! Books Online is a subsidiary company of World Books, who I reviewed some time ago as I had terrible problems with them. I vowed never to use them again. I was tempted a few weeks ago by a special offer BOL had on Jordan's book - Being Jordan by Katie Price, so I decided to order that book and another one. I was originally ...
...The website is well laid out and looks a little like Amazon. There is a login facility to be able to check your account and orders. There are sections for: Home Weekly Top Sellers Browse Full Bookstore Clearance Christmas Bookstore Offer of the week There is a search facility where you enter the details of the title you are trying to find. There is a comprehensive help section which covers all areas, such as membership, delivery and postage ...

kismet 08.12.2005 · Read full review
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Impossible to get a refund for undelivered books .

Advantages: Hmmm....I am so unhappy with them I can no longer think of any.
Disadvantages: Appalling customer support. The worst I have ever experienced.

...Have told all my friends how trashy BOL.COM are and hopefully loads of people will read this. So hopefully you will understand why i am marking them low in every section. Coz at the final reckoning...if you dont get yer books or yer money...its all a waste of time. ...

eurorider 25.07.2005 · Read full review
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BOL - The Pros and Cons

Advantages: Cheap prices, good discounts, fast reply to e-mails
Disadvantages: Takes a long time to deliver, packaging is not very good, credit card is debited before the books are dispatched.

I won't go into the details of the registration process since there are many other reviews detailing them. Therefore, I'll only write about my experiences. Sometime during Christmas, I was looking for The Bourne Trilogy on various online retailers because the hardback copy is rather expensive in shops. After some research, I concluded that Amazon, Play and BOL offer the best prices in town. BOL is also quite easy to navigate, especially with the ...
...well, and there is a tracking function in my account control panel. When I ran a quick comparison, it appears that BOL has the best price (60% discount as opposed to Play's 20% discount). At the time, BOL was also having a New Year's promotion where all posting and packing charges are waived. Finding the offer hard to resist, I placed by order on the 1st of January. My credit card was debited with the correct amount on the 3rd of January, but my ...

shiirley 25.01.2005 · Read full review
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Shocking - how not to run a book club

Advantages: Price
Disadvantages: Book never arrived, neither did refund!

Decided to purchase a book for my mother, so headed over to bol after seeing there cheap prices. Although it meant signing up to their bookclub, I didn't mind because the prices did look reasonable. This was back in October, and I have still not received a book or any money - it's now January. I've emailed & telephone countless times and rarely even get a reply. On the times I did get to speak to somebody I was promised a refund within the week - ...
...implementing a new warehouse system. I hope this is a one off, but just thought i'd warn people how reluctant they are to help you once they've got their money. Ordered from amazon a month later and got the book within 2 days. To sum up - other people may fare better, but I will certainly not be ordering again from this book club, who appear to use some sort of shared customer services centre who cannot actually help at all. ...

mtilley 24.01.2005 · Read full review
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3yr User

Advantages: Massive Discounts, Free P&P, Free Membership, I Points
Disadvantages: Limited selection, occassional delays in delivery

Joined Bol via GreasyPalm.co.uk. Bol offer free membership, permanent discounts on books and free P&P over a cetain amount (£10 I think). Upon joining there was a clause that I had to purchase at least 1 more book in my first 12 months of membership. I had reordered the next month! I have received over 30 orders all but one of which were delivered within 28days, the majority arriving within 5 days. Telephoning customer Service often incurrs a ...

shagsynbuds 15.01.2005 · Read full review
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Nightmare with BOL(7 weeks later)

Advantages: Cheaply priced
Disadvantages: Very very disorganised delively & service

I once write a review at UK.BOL when I had no reply from BOL since my order hadn't arrived after a month since I placed an order. Now I have been waiting for the book for 7 weeks. I complained about delay of their very very slow delively. After a month, they had started replying my E-mails. One says that my book had been out of stock so, they had just dispatched the book although my account on their site shows that the book had been dispatched ...
...to me that they will refund my money or dispatch again AFTER 10 WEEKS. Another letter says that their warehouse's computer has been broken(what's is warehouse?). So, wait anyway. The letters are so confusing. They are appalently confusing, too. Very, very disorganised system and customer service, apparently. I just lost my money with them for the book which never arrived after 7weeks. It may arrive some day, they may refund my money some day. But ...

Nammy2005 19.12.2004 · Read full review
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Downhill fast

Advantages: Big discounts on newest books
Disadvantages: Not a huge selection like Amazon

...fortune, so when I discovered BOL.com I thought i'd died and gone to heaven. Let me briefly explain why they were so good: As soon as a new title is released, it appears on their website at a massive 60% discount.. Free postage if you buy 3 or more books.. On line order checking, so you an see exactly when your books despatched. Sounds too good to be true doesn't it? Well believe me, they were so good that now they are trying very hard to reverse ...
...month through BOL, on 2nd September this year I placed my order and waited...and waited...and waited, even though my account said order was despatch on 16th. Finally I emailed customer services late September. There followed a number of emails and phone calls over the next 4 weeks, each response was different, until I spoke to a very sympathetic employee who explained that all their customers were being treated the same and that the real reason was ...

Conga 20.11.2004 · Read full review
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Worst Service Ever Experienced

Advantages: Cheap Prices
Disadvantages: Appalling Service and Delivery

Despite cashing my payment and endless promises of delivery, over a month has passed and No delivery. Endless excuses and promises of it’s been dispatched and is on the way were offered. Yet each time they promised that the order "had now been dispatched" just made the previous promise a blatant LIE. You get the feeling that both e-mail and phone support are just guessing or worse they have just been told to say 5-7 days every time you ask and are ...
...All in all a complete Farce, or possibly for all I know a fraud. In the US payments can not be processed until the goods are dispatched. I thought the UK was the same. It certainly should be and BOL is a good example of why. They have now had my money over a month and to the best of my knowledge, still not dispatched a bean. Is there any way of reporting these idiots to some sort of online net police. There has to be a way of stopping people using ...

Deeno 09.10.2004 (13.10.2004) · Read full review
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www.bol.com for excellent value books

Advantages: Usually the cheapest for bestsellers
Disadvantages: Slow delivery time

...so for your delivery then bol.com could be the one for you. Most of the bestsellers have 60% off and P&P is only a £1 per book or free if you order 3 books or more. The selection isn't as huge as you'd find on other sites, but if you are after something in the top 20 then it will probably have it. Worth noting also that you can only have goods delivered to your invoice (usually home address) rather than another address (e.g. work) if you are going ...
...deliver to a neighbour if you are not in rather than just leaving a card. Only other drawback is, that in order for them to offer their low prices you have to order a 2nd book with 6 months of your first purchase, but if you are a regular book buyer then this shouldn't be a problem. Overall I would recommend this site to everyone as I regularly use them and have never had a problem. ...

sophs76 17.09.2004 · Read full review
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Bargain Books!

Advantages: Discounted prices, cheap or even free P&P
Disadvantages: Membership required, limited selection of books

I have recently joined Bol as I used to be a member of "Escape Fiction" and also "Just Good Books". All of these websites seem to be by the same company although packaged differently to appeal to different people. Escape Fiction being more targeted to older female readers, Mango for younger female fiction, etc. Although all of these Book Clubs (including BOL) belong to the same company (BCA I believe) they all seem to have different rules for joining. ...
...to make a minimum order in the first year after receiving an opening offer of 5 books for 1p or something similar. There was no Editor's Choice so you didn't have to refuse a book each month. Escape Fiction was slightly different in that they would offer you the editor's choice each month and if you forgot to tick the box or go online and refuse the book, you would be sent it anyway. This would end up costing you a fortune to return unwanted orders ...

lornski 10.08.2004 · Read full review
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HAVE AN EVEN BIGGER READ - BOL.COM

Advantages: GREAT PRICES, FAST DELIVERY,CHEAP POSTAGE
Disadvantages: CHOICE COULD BE BETTER FOR GAMES/DVD, ETC

...would be fair to say Bol.com specialise in books, they also offer a good range of DVD/video and PC games at similarly attractive prices. Bol.com is run by bookclub associates (BCA) who are part of the DirectGroup Bertelsmann. They claim that their massive discounts are due to the good relationships they maintain with their publishers. They also bring out their own special editions which all helps to keep those costs low - always good news for us ...
...I had ordered these via Bol.com it would only have cost me £14.38 - a saving of nearly £6.00 .... Once your choices are made and you have added them to your basket, click the "go to checkout" buttonwhere you will then fill out your registration form - all standard information here. You will then be taken to a secure server to complete your card details, incidentally it is only possible to use a credit/debit card for purchases - cheques are not accepted. ...

Tickly 06.01.2004 · Read full review
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Membership?

Advantages: Cheap
Disadvantages: Liars

I am extremely annoyed with this company, it's not until you go through the order process that it's obvious that it's a membership company. Fair enough, I only scanned the T&C's very quickly, but nowadays, who does read them? It should be made obvious from the start. Their order system is complete crap, you have to email them to cancel your order, which means they can conveniently forget to cancel it before it still gets sent out and you're at a ...
...not make the system clear enough. They advertise on Kelkoo as a proper online shop (Kelkoo compares prices of online SHOPS.) therefore misleading you from the start. I am awaiting the order cancellation but it still hasn't been done. I seriously hope this "company" (read: con artists) go under, if they want to advertise themselves as ONLINE SHOPS, they should drop the membership crap and raise the prices. I have also read on this site about money ...

M3G4 08.11.2003 · Read full review
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Bol.com, Great bargains but limited choice.

Advantages: Excellent prices, Friendly Service
Disadvantages: Customer service can be vague in their responses

Bol used to sell everything from books to music to videos but now they are specialising solely in books (although they link to a site called video’s direct for videos and DVDs). The range of books that they sell is quite limited although if they have what you want it will be at a bargain price. Although note that you do need to buy one more book within your first 6 months of becoming a member. Delivery is just £1 per book and FREE if you order 3 ...
...Effectively when you join bol you are joining a book club however apart from having to order one more book there isn’t any more commitment and you can just benefit from their great prices. You do have to look out though that the book you are purchasing isn’t a special edition (meaning that bol print the book themselves with lower quality paper so they can sell the item for less). It is clearly marked and all the books I have ordered didn’t say they ...

WickedPuppyUK 04.11.2003 · Read full review
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Buyer beware!!

Advantages: A good source of cheap books but......
Disadvantages: Poor customer service, poor delivery .....

...in online book ordering. Bol.com offers up to 60% off a range of books and up to 20% off others. It also offers cds and dvds but I’ll stick to books for this review. Now 60% off bestsellers sounds too good to be true, so off I went browsing for something to buy. The first thing to note is that the best ‘bargains’ apply to books which are in a special binding – an economy version of the normal cover. This is stated on the web site but could perhaps ...
...(reluctantly by this stage) compliment bol.com on their packaging. The books were well packed in one cardboard box and this was then contained within a larger box which presumably was designed to absorb the knocks in transit. The books arrived in absolutely pristine condition including the wiro binding on the map book. Even the outer box looked as if it had just left the warehouse. Rather strange for a package travelling the country for nearly two ...

confusion 06.10.2003 (08.10.2003) · Read full review
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Bol - is it worth joining?

Advantages: Great prices, little commitment
Disadvantages: Delivery speed and customer service could be better

Produced by www.Online-Shop-Guide.co.uk The bargain book club that promises 60% off bestsellers and 20% off everything else, but is Bol worth joining? Introduction There are many book clubs offering cheap introductory books in return for a hefty membership commitment, normally buying 6 or so full price books within a year. You could initially mistake Bol for one of these but it really is very different. There is a commitment if you join Bol but ...
...initial order. Considering Bol's whole range of books is available for view post registering you really shouldn't find this commitment hard to keep. Despite being a book club their product range isn't set exclusively at books, they also have departments of the site for DVDS, Videos and Computer software. Books Bol's range of books is good but nothing out of the ordinary and its not the reason to visit Bol. The reason to shop at Bol is pure & simple ...

Liberty1985 01.09.2003 (02.09.2003) · Read full review
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1-15 of 96 reviews


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