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Super

A great and easy to use service

None that I experienced

Bonus print – Review of the photo books I got married last year and I wanted something, like a photo album that I could use to easily display some of my happy memories. A friend of a friend used a similar site to make a photo book of her wedding and I was so impressed with the quality and look of...

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Excellent

“So glad I found this service”

published 28/11/2007

Quick delivery, easy to use website, great value,

None

This was my first time using an online printers and I have to say I was very impressed. I can not fault the speed of delivery (2 days) and the quality of the prints/paper stock was excellent. I ordered a combination of images on glossy and matt paper, photographic and artwork all differing sizes...

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Super

quick, offers

website is a bit basic looking

I just used bonusprint for the first time to make a personalised valentines day card. I have used moonpig for this before and loved the results so when I saw a code offer making the card only 50p including postage, I thought I would try it. I chose to do a design of a picture I had drawn myself...

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Excellent

Good reliable quick service. Good products

Uploading may take a while

I was introduced to Bonusprint a few years ago by my friend, after I must have been complaining about having to take my memory card into Boots to get my pics developed and then go back to collect my pics… you know the drill. So she suggested I upload them online and they'll just get delivered to...

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Excellent

Choose your pics, pricing, ease of ordering

None really

I've owned a digital camera for years but it's only in the past 9 months that I've discovered how to get my digital pictures printed easily and cheaply - through bonusprint.com Bonusprint.com offers photo processing for traditional film and digital processing - I've only ever ordered digital...

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Super

“Very good value for money”

published 17/04/2008

good value for money, quick turn around

big advert across front makes everybody know whats...

I love Bonus Print. The site is very easy to use and when uploading photos, it will tell you if the quality of each is high enough for the size photos that you have asked for. I have found this very useful so that I can alter them before sending them across as not to be disappointed when they...

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Not for me

“No-Bonus No-Prints!”

published 10/03/2008

None

No customer service, emails ignored, phone manner ...

Please DO NOT USE THIS SERVICE. I ordered over 150 prints on behalf of my mother on 22nd February. When She still hadn't recieved them by the 29th of February I emailed the customer services. I recieved no reply to my email. I emailed again, this email was also ignored. I then phoned their...

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Excellent

Fast service, great prices, easy to use website a...

None

I had not printed digital pictures online before, but decided to use Bonusprint after seeing how cheap they were on a price comparison website. I found the Bonusprint website easy to use. It was obvious how to upload photos and there were various options including whether you wanted the pictures...

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Not for me

Web site is good

They take your money, but don't send what you've o...

I wish i'd read other people's comments before I uploaded my photos. Another case of Royal Mail being used as the excuse - this time "Addressee has gone away" was what BonusPrint are claiming Royal Mail said. The delivery address is my office in central London which is open 24/7 365, and I have...

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Good

published 09/11/2007

I ordered my prints online and recieved them 2 days later..... very good. When the photo's came I was disapointed that I had only recieved 4 x 5.3" images. I thought that I would get this size plus 2 wallet sized photos. That was the only reason that I ordered the smaller prints. After speaking to customer services ....which were very good, they told me I should have used DOUBLEPRINT. I found the web site confusing. I thought that they would have offered me some sort of deal to get my extra wallet sized photo's ....but no. So it's back to the Asda digital for me.......sometimes they offer 3p a copy. Also cannot zoom in on any of the images, which I found frustrating.

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Not for me

Great quality prints (when you finally receive the...

Really bad customer service and long delays in rec...

The first couple of times I used Bonus print I was really impressed and recently they appear to have fallen to pieces. I was left so angry and upset with my last order that I vowed never to use them again. It took a month or so to deliver my prints, my emails to customer service were originally...

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Not for me

“Use another printing service”

published 16/04/2007

none

damaged prints, terrible cust service, slow, uploa...

I ordered around 120 prints and during upload the site's program kept timing out. I finally managed to upload all photos but for some reason many of my orders had multiple copies which I didn't order. The program doesn't allow for rechecking and I had already confirmed before I realised that I...

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Satisfactory

published 05/11/2008

I used Bonusprint several times without incident until I tried ordering several photo books at once. They took forever to load and I kept getting error messages. When I contacted customer service, I got the most useless and casual advice. I exchanged several emails, looking for some actual advice to help with the uploads, but it took well over a week to get it. By this point I had finally managed it by myself, but it was the last time I'll order from them. Delivery of the photo books also took close around 3 weeks, which I think is excessive.

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Satisfactory

published 10/01/2008

I ordered 6 keyrings containing pictures from bonusprint cost £18. When they arrived they had been so badly cropped that they looked awful. Bonusprint re-did them with exactly the same result. It is obviously simply a mechanical factory with little human input. I politely asked them to have another go, but every E-Mail has been simply ignored. It seems to be their policy to try once to fix, then just ignore everything. Well they will not get away with it - I'm now sending recorded delivery, asking for them to exercise "reasonable care and skill" or refund. They are fine until something goes wrong, and then customer care is non-existent. I shall not use them again.

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Not for me

published 24/11/2008

I used Bonusprint after reading a review in Digital Camera. I downloaded 50 photos of a friends wedding to have a large photo book made. The download took absolutely ages and only succeeded on the 4th attempt. Ten days later I received the book and could not believe how shoddy it was! The majority of the pages had an uneven white strip on the outside edge where it had not been trimmed properly. I have been emailing them but with no avail. They maintain there has been no complaint made evn though I have copies of the messages. They have now said that I will have to send my friends wedding book back to them and they will have a look. ABSOLUTELY RUBBISH. DO NOT USE!!!

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