Advantages: Nice staff and unbeatable value! Disadvantages: Make sure you check your booking details! (Update on this at the end...)
Canadian Affair came highly recommended to me, and they didn’t disappoint. They are the winner of the Canada Travel Awards Best Canada Website 2002 and 2003 and deservedly so. They offer exceptionally cheap travel between a good range of airports in both Canada and UK, currently starting at prices as low as £148 return, including taxes! I’m actually now onto my second booking with them (second journey not yet taken… *g*). Both times have been flights ... ...a separate review for them.
I find the website is sometimes temperamental and won’t load. If this happens it’s best to come back at another time. Once on it though there’s useful background information (love the time zones map!). There’s also information on the airlines used, including a seat map that will come in handy if you want to pre-book your choice of seat.
First stage if you are booking a flight is the search facility. This fills in pretty ...
Moonrising 04.03.2004 (30.04.2004)
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Ciao members have rated this review on average: very helpful Review of canadian-affair.com
Advantages: Quick, easy service with polite staff and helpful post-sale enquiries Disadvantages: Bad booking system
...After having confirmed that Canadian-Affair.com is primarily an operator for charter flights, it occurred to me that there was a possibility that my flight could get cancelled due to underbookings. Highly unlikely though I knew, seeing as I was opting to fly out slap-bang in the middle of holiday season (July), so I didn't really count on it being cancelled, which it didn't.
However.
Upon arrival to the airport on the day of departure, I spent ... ...got there, there was a young girl being trained by another member of staff. The young girl became confused when I handed her my passport and my itinerary. In hushed tones, they discussed something, mentioning my name once. Finally, the woman who was conducting the training politely told me, "I'm sorry, but your name's been flagged by our computer. Can you please step over to the Canadian Affairs desk? Thank you." And that was that. After queueing ...
dom123 08.08.2004
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Ciao members have rated this review on average: very helpful Review of canadian-affair.com
Advantages: Sometimes you get lucky Disadvantages: They don't respect their customers
My wife and I travelled from Toronto to Manchester with Canadianaffair ten days ago with reserved seat positions for the return flight back to Toronto on Wednesday July 23rd.
Upon arrival at Manchester Airport for the return trip we were refused boarding and told to see the representative at the Canadianaffair office. We did this and were then informed that despite having reserved seat positions we may not be given a seat on the flight due to overbooking. ... ...around for a few hours to find out if we would be allowed on the flight. To cut a long story short, we were not permitted to board the flight and were told that we should return the next day where we would be boarded on a British Airways flight to Heathrow and then given a further British Airways flight to Toronto. As a consequence we are now waiting for tomorrows events to unfold.
The Canadianaffair staff told us that overbookings of 25 seats is ...
JOHNCOOKSON 23.07.2008
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Ciao members have rated this review on average: very helpful Review of canadian-affair.com
Advantages: Cheaper than competitors, simple online booking, cheap insurance, good info on Canada Disadvantages: Only Canada 3000 flights, unable to pay rest of balance online if you choose to only pay deposit..
When the time came to booking my flights to Canada this coming summer I didnt quite know where to start.. I quickly realised I would save a few pennies by booking online but argh there were so many flight specialists, so many prices to check.. I quickly came up with a shortlist of 20 or so such companies and begun to look.. However a lot of the sites I visited were a struggle to use, and I felt that I was getting nowhere.. then I came to Canadian ... ...encouraging, a company that specialises in Canadian - UK flights would surely be cheaper than the competition, and I wasnt disappointed.. The flight prices were reasonably cheap in comparison to most other operators (£345 return to Calgary at the end of June/start of July where other companies were offering the same dates at arounf £100 or more more expensive.)
The online booking searching was an absolute breeze to operate, where other companies ...
Cozmikal 02.05.2001
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Ciao members have rated this review on average: very helpful Review of canadian-affair.com
Advantages: Cheap, friendly efficient service Disadvantages: None
The other ops on Canadian Affair are a little out of date, so I thought I would update things. As a Canadian expat living in the UK, I have been using them for about 5 years on my frequent trips back and for family and friends to visit us here.
I will start with a trip that we made in November 2001, when Canadian-Affair was still using Canada 3000. We landed in Toronto to be told by my brother that it looked like Canada 3000 was going bankrupt. ... ...Canadian Affair elicited an instant response, with the promise that we would be taken care of for the return flight, and that we would have the details within 24 hours. Sure enough, we received another email telling us that we had seats on Northwest, via Detroit, for the same return date. OK, it wasn't the direct flight we had originally booked, but it meant we could enjoy our holiday without worrying about how we would get home, or extra expense. ...
Quakerman 20.11.2003 (21.11.2003)
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Ciao members have rated this review on average: very helpful Review of canadian-affair.com
Advantages: Very cheap flights to Canada Disadvantages: None
Believe me - i know how to save a buck or two - so when i was going to Canada in peak season i knew i'd have a better chance of getting a good price over the internet - I must of compared prices of over 50 online airline booking places and nothing compared to www.canadianaffair.com - don't believe me - try them yourselves.
Instead of paying £600 and over for my seat i ended up paying just £379 inclusive of tax.
If you are ready to leave on short ...
balgar 10.08.2000
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Ciao members have rated this review on average: helpful Review of canadian-affair.com
Advantages: None Disadvantages: Policy, staff, insurance costs, we were treated like animals while dealing with a family death
I purchased two round trip tickets online for my parents to fly to London, UK, from Toronto, Canada to visit me. Four days prior to their departure my father developed pneumonia and was unable to fly. I contacted Canadian Affair to let them know what happened. They refused to do anything as I had not purchased their insurance. When I had asked their customer services dept how much their insurance would cost over the phone (it was not offered online), ... ...the tickets! Hence, why I didn't purchase it. I informed them that we would try to get him on a later flight, but they would not be flexible at all. They just told me to buy another ticket.
Because of the trouble, my mother flew to London alone. Her flight was awful, the food was inedible and upon take off water fell from the overhead compartments and soaked passengers. Apparently, a humidity issue with the plane's interior. I don't know about Thomas ...
RaysOfLight 03.12.2007 (11.01.2008)
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Ciao members have rated this review on average: helpful Review of canadian-affair.com
Advantages: reasonable prices Disadvantages: see full review
Over 20 people have booked flights and accommodation with Canadian Affair as I am getting married in February. Originally booked from Manchester to Calgary.
[1] Return flight changed from Monarch to Thomas Cook - no problem
[2] Outbound flight changed from Manchester to Calgary to Gatwick to Calgary. I had a feeling this might happen as I read something on a website about this. I rang CA and asked if the flight was still going from Manchester. ... ...was going from Gatwick when I tried to book extra leg room on Monarch's website and the flight number we entered said it was going from Gatwick. I rang CA and said that if wasn't acceptable and they said you can either fly on the Wednesday before or the Wednesday after, which wasn't any good as we had a wedding organised. It was only after shouting and asking to speak to a manager that they offered to fly us to Gatwick from Manchester on the Friday ...
simoncmg 06.11.2008
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Ciao members have rated this review on average: helpful Review of canadian-affair.com
Advantages: None! Disadvantages: Uncaring, take your money and run!
We too were treated appallingly by Canadian Affair's so called customer service!
We were due to emigrate to Canada in Dec 2005, and were at Gatwick airport, saying our goodbyes. My husband received a phone call from his sister to say that their mother had taken a turn for the worse (she was in hospital with leukaemia, but things had been looking good, hence why we were still flying out)
We took ourselves off the flight and didnt expect that money ... ...thru Crappy Affair, and were told that we couldnt have that transferred to the new dates when we would be flying out. ( in the meantime, my Mother in law sadly passed away, so we were having a very traumatic time.)
I too ended up in tears on the phone to the so called manager in London, and was told that there was nothign they could do!
And to add insult to injury, she suggested that we should have paid them 100 pounds for their travel insurance. ...
heffi123 19.08.2008
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Ciao members have rated this review on average: helpful Review of canadian-affair.com
Advantages: Good prices, easy search, good customer service, no surcharges Disadvantages: Only deals with Canada 3000.
It would make sense that a travel agent that only deals with Canadian Flights would be the first place to check when looking into a Canadian holiday. The agency deals with Canada 3000 as their carrier - a good charter airline that has a solid reputation both here and in Canada. The agency deals with flights instead of packages, and there is agreat search facility to quickly look up availablity and prices. Online booking was recently introduced, which ... ...surcharges (which are extortion!) and the tickets have always arrived quickly. The company also offers many services such as car rental and information about Canada. Customer service has always been good - they are quick to respond to emails as well. I have ordered numerous roundtrip and one-way tickets to Toronto, and Canadian Affair have never disappointed. ...
Vistaway 11.07.2000
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Ciao members have rated this review on average: helpful Review of canadian-affair.com
Advantages: being very reasonably priced Disadvantages: at preasant I havent found any
I have just returned from Canada using canadian affair flights. Although I had heard this was not a very good company, I can only say that based on my experience I was really pleased.
The outward Journey was good, food was not brilliant but what can you expect when the fares are so low. Return journey was great and we even arrived back in Britain 40 minutes early, again the food was not really nice but so what I;d rather have the cheap fares. My ... ...crew couldn't have been more heplful They went out of their way to make sure we had a pleasant flight. I would'n t think of going with another company. Well done Canadian affair.
marks out of 10 I would give it a 6 ...
bowling1 23.01.2008
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Ciao members have rated this review on average: helpful Review of canadian-affair.com
Advantages: none Disadvantages: no reason to lose and ruin a good holiday
I have just come back from holiday booked with Canadian affair, and they ruined my holiday, flew with Air transat who were great and no probs there, but booked hire car with Canadian affair , Booked a 4 x 4 7 seater, Dodge Durango, was told car had boot space for 3 large cases and 2 medium. When arrived at airport National Cars said durango has no boot space wuth back tempory flip up seats up , we were left there at airport 4 adults 3 young kids ... ...Had to have cheapy tacky mini van, and was unable to visit forests and north of canada to see wildlife and snow as minivan was not 4 x 4 and sliding all over.
I called canadian affair and they called me Liar on phone, said I was making it up, National cars in canada said they have told canadian affair loads of times about the 4 x 4 7 seater and it has no boot, but they won't change website.
The manager on phone today, after me trying to get something ...
tobes54321 07.11.2008
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Ciao members have rated this review on average: helpful Review of canadian-affair.com
Advantages: ATOL Bonded Disadvantages: You stand a 10% of being stranded.
==ABSOLUTELY APPALING!!!!!== - Don't get caught out by thinking you have a 'reservation' with them having paid good money. They regularly overbook - see other reviews - and if you are one of the unlucky 10% to 15% - yes that's worse than one in ten - you will be left stranded with no assistance. The airlines won't even let you telephone Canadian Affair. Avoid at all costs and choose a reputable carrier. Also avoid TRANSAT planes - the're old and ... ...don't expect to see a Canadian Affair representitive when it all goes pear shaped. if you call their office to complain they can't help you at all (their policy). You have to write them a letter. Repeat again - avoid avoid avoid. We speak from first hand experience !!!!!!!!!! ...
Renfrewmike 26.09.2008
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Ciao members have rated this review on average: helpful Review of canadian-affair.com
Advantages: If your in UK the only company I know of which sells tickets with Air Transat Disadvantages: Awful customer service and keep changing the flight times.
Canadian Affair provide flights by Transat and Thomas Cook. I found their service very poor. They kept changing the flights that I had booked and the person who I spoke to was very rude and seem to think that as I had paid for my holiday that they could do as they please. He did not seem interested in the problems that the changes were causing. Despite constant phone calls they did not send me any kind of paperwork to let me fly causing a lot of ... ...would be refused the right to fly! A week before we flew I asked them to let us collect the paperwork at the airport which they agreed. The flights were great for the price (They are operated by a Canadian company called Air Transat). When we come back we were happy we had a good time but just felt the stress before was a bit of a downer. So I wrote to complain and got a snotty nosed letter back saying they were free to change the flights as much ...
It_Could_Be_Worse 04.12.2007
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Ciao members have rated this review on average: helpful Review of canadian-affair.com
Advantages: Prices & Internet bookings Disadvantages: Once booked it could be pricey to change or cancel
I have used this compy a few times for fly to Canada but did travel outwith the regular holiday season: flying during the start and end of "season" can see delays..not always airlines fault ... This is the charter type flight so 'you gets what u pay for'. Tried to bump me off flight once but when I refused, they did not quibble.
Since Zoom came to the fore, the company has had competition and tried its best to compete. Have flown out of Glasgow ... ...Thomas Cook planes -this means more leg room. However, the EDi flight might be with air transat/mytravel planes and these had less leg room. However, the flights are clearly shown on webpage if it is TC of Airt/sat. Plus side for me is that the staff I have spoken to Glasgow office were v helpful and not pushing the "you have to buy our travel insurance package." I had called Office at weekend and early evenings and phone answered quickly.
They ...
abernethybiscuit 03.07.2007
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Ciao members have rated this review on average: helpful Review of canadian-affair.com
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