charcol.co.uk

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Reviews - charcol.co.uk

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Not for me

comprehensive service

Soooooo slow! no flash stuff on the web pages - ...

Rerated - For updates please see bottom of opinion! Charcolonline has advertised heavily over recent months with claims that it can help you find the best mortgage deals out there from the myriad of products on offer. So does it live up to its claim? ~~~~~~~~ Navigation: ~~~~~~~~ The site is...

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Not for me

Nice website

Extremely slow, poor communications

I had a similar bad experience to another customer on this site with Charcol. I contacted Charcol on 28th January to arrange a routine remortgage. I contacted to say that I had sent them a completed application form (Charcol's own) on 6th Feb. On 16th Feb I was contacted to say that my advisor...

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Satisfactory

Attractive mortgage deals, initial contact via the...

Extremely slow progress from application to mortga...

Let me first make clear that this is a review of the "Charcol Online" service. I suspect this is a different service from the one provided by one of their branches and also suspect that you pay a lot less for the privilege at Charcol Online. It has been a slow and frustrating process to get the...

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Not for me

published 07/09/2008

Website great, Service once you take them on, TERRIBLE! They never return calls and found me two mortgages which both had really high fee's and, of course, were 'only thru charcol' which cost me an extra £75 direct to charcol for the priviledge! I went to moneysupermarket and found a much better deal for half the price! The contact went awol for days at a time (as his colleagues said, 'no he just didnt turn up today!") Rang charcol to see if they could match it, left a message, never heard back! Ever!

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Super

“Mortgage searching”

published 10/12/2002

comprehensive, easy to use

lack of detail in search

Website design: Easy to navigate, colours are a bit dull, and a little slow at times to search for suitable products. Website content: Good range of calculators, e.g. how much can i borrow, how much will it cost, and my favourite the fleixble mortage calculator - this shows how much you would...

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Super

“Online BUT can be slow”

published 24/10/2000

No charge; huge database; good company

Can be slow to download; brief questins can lead o...

I started using Charcoal online after I saw the ads with the different cups. The site is very easy to navigate and the questions don't take too long to answer. The ability to save your search is a very good idea - all such websites shoudl do this. The linking to different websites is soemthign we...

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Super

“Everything about morgages”

published 11/07/2000

Good content

Bland site

Charcolonline is a well established and respected company that has advised on mortgages on the net for a few years now. They certainly know their stuff on those mortgages and their site reflects that. The home page is split into five main sections first time, home purchase, re-mortgage, buy to...

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