Advantages: comprehensive service Disadvantages: Soooooo slow! no flash stuff on the web pages - but this is finance!
Rerated - For updates please see bottom of opinion!
Charcolonline has advertised heavily over recent months with claims that it can help you find the best mortgage deals out there from the myriad of products on offer. So does it live up to its claim?
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Navigation:
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The site is really easy to navigate being split up into sections each of which deals with a different area of mortgages from remortgaging to first-time buyers. It ...
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Ciao members have rated this review on average very helpful
I had a similar bad experience to another customer on this site with Charcol. I contacted Charcol on 28th January to arrange a routine remortgage. I contacted to say that I had sent them a completed application form (Charcol's own) on 6th Feb. On 16th Feb I was contacted to say that my advisor had just picked up my email of 6th Feb, with no indication that anything had been done since 28th Jan.
After chasing up the advisor I got an email on March ...
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Ciao members have rated this review on average helpful
Advantages: Attractive mortgage deals, initial contact via the web, reasonable fees/cost Disadvantages: Extremely slow progress from application to mortgage, needs a lot of cajoling
Let me first make clear that this is a review of the "Charcol Online" service. I suspect this is a different service from the one provided by one of their branches and also suspect that you pay a lot less for the privilege at Charcol Online.
It has been a slow and frustrating process to get the mortgate organised. In my opinion this is mostly cause by inexperienced and uninterested sales associates.
Like one of the other reviewers this was a ...
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Ciao members have rated this review on average helpful
Advantages: comprehensive, easy to use Disadvantages: lack of detail in search
Website design:
Easy to navigate, colours are a bit dull, and a little slow at times to search for suitable products.
Website content:
Good range of calculators, e.g. how much can i borrow, how much will it cost, and my favourite the fleixble mortage calculator - this shows how much you would save in interest and time by taking out one of these types of mortgage where interest is paid daily.
There are best buy table for all sorts of mortgage ...
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Advantages: No charge; huge database; good company Disadvantages: Can be slow to download; brief questins can lead ot overgeneralisation
I started using Charcoal online after I saw the ads with the different cups. The site is very easy to navigate and the questions don't take too long to answer. The ability to save your search is a very good idea - all such websites shoudl do this. The linking to different websites is soemthign we have coem to expect now but is still good.
The only 2 drawbacks to the site I have found are that it can be very slow on a slightly lower spec machine ...
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Ciao members have rated this review on average somewhat helpful
Advantages: Good content Disadvantages: Bland site
Charcolonline is a well established and respected company that has advised on mortgages on the net for a few years now. They certainly know their stuff on those mortgages and their site reflects that. The home page is split into five main sections first time, home purchase, re-mortgage, buy to let and insurance. The site will guide you through every part of the mortgage process and have a glossary of terms if you don't understand anything. The whats ...
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Ciao members have rated this review on average somewhat helpful
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