Advantages: cheap - fast delivery Disadvantages: poor customer service, if something is broken, they wont accept it back.
I ordered a HP pavilion laptop from Dabs, and when I received it, had a broken scriber / pen holder, with parts rattling around inside the laptop. When contacting Dabs about this, they anoyingly do not hacve a phone service and have to contacted via dabs live assistance or via email.
Via email they were exteremly slow to reply. Dabs eventually agred for me to return the laptop for inspection, so it was sent back via courier to Dabs but returned ...
My experience of DABS? VERY poor so far, the customer service is non existant, all auto reply emails, the phone number - an aitomated message, and the "live chat " function -BUSY.I placed an order for various bits and pieces, and paid by my visa card (note that they have the Verified by visa Sign at the bottom of the web page) and, after all the pain of typing in your verified by visa password, i then received an auto reply asking to confirm my address ...
DrNIck 19.08.2008 (26.09.2009)
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Advantages: Price, Delivery, On-line customer service facility Disadvantages: Could Communicate their actions better-Need to check fragile items
Panasonic Plasma TV arrived, I signed for it, opened the box and yes...the screen was smashed. Started to fret - should I have examined the TV before letting the courier (UPS) go? Would they blame me? I started to get angry, expecting the worse. Dabs were great, UPS were even better. Refund about ten days later (I used a credit card-if you can always used a credit card for the extra protection they provide). This is only the second time I’ve returned ... ...loyal customer. Can't say any more, really. Thought I'd post my experience. Thanks DABS & Chris (female) at Manchester Depot UPS. If UPS were based in Liverpool there’s a 1 to 4 chance of me liking them even more!(heh-heh!) PS- I eventually bought a full HD 42” Pana Plasma at PC World in Speke Liverpool for £799. Sweet. ...
Advantages: Good products, competative prices, good sturdy products Disadvantages: DHL Couriers
Bought a computer case from Dabs.com and was shipped to me by DHL, i have actually yet to receive the item due to a screw up on the part of DHL which can be read about in my review of DHL. i have contacted dabs and the customer sales representative i spoke to is looking into it. I cannot fault the customer service at dabs, very concerned very helpful very dilligent. Dabs.com are only let down by their use of DHL couriers. The customer services representative ...
lenswipe 14.03.2009
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Advantages: cheap, online and finance options Disadvantages: bad customer service, you have to pay interest of faulty returned goods!
...a pc and monitor from dabs.com mainly due to the price being lower than anywhere else. I went for the finance option, which offers a few different options which seemed worth it.
After a few weeks my monitor packed up and I contacted dabs for advice. They advised me to return the item and paid for the postage due to it being within 6 months. They advised me it could take weeks, which was fine in the fact that they had set my expectations.
2 weeks ... ...for the monitor - so I asumed it wasn't able to be fixed. The web site also stated that the monitor had now been discontinued.
When I checked the amount, I realised I hadn't been refunded any parcial postage (I'd paid 10.50) and I would also now be paying interest on the item. I attemoted to contact dabs, but their only option is online chat (which is always busy) and email (which takes days to get back to you). They advised it hads nothing to do ...
andysmeth 13.02.2009
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Personally I am also considering never using them again. I ordered speakers two weeks ago. Website showed items as in stock. Within 10 days I had received 6 change of delivery dates as items were not in stock. I emailed them, they have said delivery is now expected in another three weeks time, but their website is still showing as in stock. Never again. ...
CaitCeitin 09.02.2009
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Advantages: Easy to use website and sometimes price Disadvantages: Sparse and POOR customer service+ No telephone line
Buying from DABS.com couldn't be easier, and delivery has always been prompt on all the times I have used them. However, if you have a problem with what you buy and need to return it, give up all hope of descent or even acceptable customer service. I have tried on more than 40 occasions to log on to their "online chat service", and have never been able to. It is always "busy". I have tried at various times of the day, and nearly continuously for ... ...In their returns help section, DABS.COM say that they "strongly recommend that you contact the manufacturer directly for a warranty repair or replacement". As far as I am aware, this is not how things work in this country.
I would not recommend DABS to anyone wishing to have peace of mind that if something goes wrong, they will get good customer service. ...
XIEPER 06.02.2009
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I had virtually the same experience as munrobasher. I ordered 2 print servers and when they did not arrive I progressed the order, to find that is was marked as having missed the delivery slot. The explanation of this was not available online, so I tried the representative chatline a few times - also not available. I sent a contact email and 5 days later I had no response. I eventually cancelled the order and bought from BT online - whose website looks identical to DABS - are they connected?
So disappointing when I have previously used DABS quite often both for home and work. I can't think I'll be back! ...
steelman55 03.02.2009
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Extremely poor. Very confusing communication. Very unreliable information on their website. Inability to contact via phone. They finally cancelled the order themselves, hope no charges appear on my card later. There was no single positive experience once the order was placed. And I am an experienced online shopper. ...
dedmoroz 28.01.2009
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We ordered an item on the 12th January 2009. We only ordered one thing but needed it urgently. Nothing arrived. We emailed them 4 times but there was no reply. Two weeks later they have replied to one of the emails asking us to clarify that the address they had was the correct address (it was).
Our last order was a headache - arriving broken and returning it was nothing short of a nightmare.
There are just too many good companies competing with this has been of an organisation to be bothered with them any more.
They are not even on the phone!
Uttery utterly rubbish.
Never again. ...
diggers253 26.01.2009
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Advantages: Range and price Disadvantages: Very hard to get hold of customer service
Once upon a time, Dabs was my (and works) preferred supplier. This week, their customer service is non-existant. Ordered an in-stock laptop on Sunday night for a friend and it's said "Awaiting processing" for three days. I've send messages asking what's going on, once every 24 hours. Their auto-reply says please don't send the message again but I'm sorry, if they don't reply withing 24 hours, they deserve another message. Not one reply yet in 3 days!
... ...no way to contact them. I just look like a real numpty...
This level of customer service is pathetic and they deserve to go out of business...
They still have a good choice and the price is competitive but this needs to be backed up by some level of customer service. eBuyer is much better at communicating. ...
munrobasher 21.01.2009
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...I ordered 5 items from Dabs.com totalling over £800, unfortunately one of these items was not in stock, however the dabs procedure allowed me to select, order and complete finance on all 5. After I returned the finance forms I was informed because they did not have one item, (not the main one by the way) they would not ship a part order and I would have to wait. I was told the out of stock item would come into stock within 2 days. Surprise 2 days ... ...further 5 days. NOT HAPPY!! After 4 days I was told that the item would never return and Dabs was going to cancel the whole order.
Reasons I am unhappy are
Dabs gave me no warning prior to completing the finance form they would not ship a part order.
Dabs refused to adjust the order, adjust the finance, or offer an alternative.
Dabs refuse to let you contact them by phone, you can only use online chat, which is useless because their advisers ...
stubobby 14.01.2009
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They have very bad customer service and are extremely difficult to communicate with. Items are difficult to to return mainly due to the difficulty in communicating with them.
The company is designed this way so dont bother using them if you want support. ...
riazk 19.12.2008
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Very very slow delivery and although I went through the cashback site Quidco they didn't pay their commission and refused to discuss.
Overall not happy and won't shop with Dabs again! ...
Phillingood 11.10.2008
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ABSOLUTE DISASTER! WHAT A HASSLE! DELIVERY SUCKS!
I've ordered a laptop from this website two weeks ago. On the checkout I was not able to choose any address but had to enter my own address, even though this purchase was meant to be a present for a different address. After that, I had to go through a process of address proofs by sending in copies of my bank statements. They said that the delivery would be in the next day but I still haven't received my order after 2 weeks-time. They work with HOME DELIVERY NETWORK and it is a DISASTER! They need to stop working with this network because it is awful. After having to go through such hassle with Dabs, now I have to deal with HDN. ...
guneskoy 09.10.2008
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